Progressive Business Publications

August 10, 2016[redacted]
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[redacted] Thank you for your email of 8/8/16 regarding the above referenced agency complaint that you received 8/5/16. After...

review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that [redacted], Compliance Officer, placed an  order on 12/10/15 for our Supervisors Safety Bulletin publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed,  Including the liberal 60-day, no questions asked,cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/10/16 and they advised us that they did receive payment in full of ($432.00) on 8/3/16 for the subscription. They marked the account “Settled Satisfactory” and they reinstated the account so that she will get the remaining newsletters of the 1-year subscription. Once it expires (approximately 7 months) there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection.We we contacted on 7/29/16 via email by [redacted]. When we responded via phone about the account she was not in the office, a message was left asking her to return our call. To date we have not heard from her. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except for this one.We initiated a request on the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.  Cordially yours,  Michael G[redacted]  Customer Service Director  EN/dh

May 29, 2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/MDDear [redacted]:Thank you for your email of 5/28/15 regarding the above referenced agency complaint that you received on 5/19/15. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of ournewsletters, books or on-line programs.We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that Ms [redacted], Exe. Assist., placed an order on 2/20/15 for our Non Profit Board Report publication. We were provided with birth dateinformation as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 5/19/15 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, different “risk free” subscriptions had been accepted before; 3-paid in full accounts. All other accounts were cancelled as we instructed without issue. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

June 22, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/PA Dear [redacted]: Thank you for your email of 6/18/15 regarding the above referenced agency complaint that you received 6/18/15. After...

review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that  [redacted], Hlth. Data Analyst , placed an order on 11/7/14 for our Primary Care Coding & Reimbursment publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by Ms Shea were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/22/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many “risk free” subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructed. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

July 10, 2017[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/CA Dear [redacted]: Thank you for your email of 7/5/17 regarding the above referenced agency complaint that you received 7/3/17. After review, we would...

like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person’s birth.Regarding the specifics of this situation, please note that [redacted], Controller, placed an order on 11/4/16 for our Keep Up to Date on Payroll publication. We were provided with birth date information as [redacted]. Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address listed on this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/10/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscription had been accepted before and were cancelled as we instructed. [redacted] had one other risk free subscription with matching information that was cancelled without issue.We have initiated a request the same day that the Company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

August 25, 2017   [redacted]
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[redacted]  [redacted] RE: COMPLAINT LETTER/FILE [redacted]/OH Dear Ms. [redacted]:Thank you for your email of 8/24/17 regarding the...

above referenced agency complaint that you received on 8/24/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted] ,Quality Manager, placed an order on 6/5/17 for our Quality Managers Alert publication. We were provided with birth date information as 5/3 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr. [redacted] were sent to the same address that shows on this complaint.Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. As a courtesy we cancelled this account on 8/24/17 as requested prior to receiving this complaint. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before and was cancelled as we instructed.  We have initiated a request that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitateto say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,   [redacted]
[redacted]
[redacted]

April 26, 2017   [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/NJ Dear [redacted]:Thank you for...

your email of 4/25/17 regarding the above referenced agency complaint that you received on 4/24/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted] ,Fleet Manager, placed an order on 12/20/16 for our Facility Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letterthat clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by Mr. Habina were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 4/26/17 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before; 3 paid in full accounts while other were cancelled as we instructed.We have initiated a request that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,   Michael G[redacted]Customer Service DirectorEN/dh

July 31, 2014
Dear [redacted]:Thank you for your email of 7/30/14 regarding the above referenced agency complaint that you received on 7/24/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 12/16/13 for our What's Working In Human Resources publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially,
SYLVIA *. NDIRECTOR OF SUBSCRIBER SERVICES

September 6, 2017Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/VA Dear Ms. Stewart: Thank you for your email on 8/31/17 regarding the above referenced complaint that you received on 8/31/17. After...

review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can sendwritten confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Practice Manager, placed an orderon 12/21/16 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as 3/22 as well as a fax number. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.  With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However,if neither paid nor cancelled after 5 months, 2 warning notices,plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/6/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. We have initiated a request the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

June 10, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/[redacted]/MI Dear [redacted]: Thank you for your email of 6/10/15 regarding the above referenced agency complaint that you received 6/9/15. After review, we...

would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Plant Mgr. , placed an order on 10/20/14 for our Safety Compliance Alert publication.  We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/10/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many “risk free” subscriptions had been accepted before; 1-paid in full account while all others were cancelled as we instructed without issue except this one. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

July 3, 2014
Dear [redacted]:Thank you for your email of 7/1/14 regarding the above referenced agency complaint that...

you received on [redacted]/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office Mgr, placed an order on 11/19/13 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/1/14 and advised them to cease collection and cancel this account. They have assured us that this will be    done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
Please be advised that [redacted] of New York State is just one of the collection agencies we use when an account becomes delinquent. [redacted] is an independent company that we only have a customer/vendor relationship with.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

April 10, 2014
Dear [redacted]:Thank you for your email of 4/8/14 regarding the above referenced agency complaint that you received on 4/7/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.We want to assure **. [redacted] that we do, indeed, record at the time of the call and these recordings are used only for inhouse training and quality purposes; these tapes are not stored for an extended amount of time.Regarding the specifics of this situation, please note that **. [redacted], Clinic Dir, placed an order on 9/26/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/9/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2-different trial subscriptions had been accepted before and were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:I want you to know that all of the dates that Mr. G[redacted] provided are completely bogus.  Karen Jordan neither authorized, subscribed or rec'd said publication. 
But seeing that Mr. G[redacted] states no money is due or owing I will accept the resolution I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

January 18,2017[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/IL Dear [redacted]:Thank you for your email of 1/18/17 regarding the above referenced agency complaint that you received on 1/17/17. After...

review of our detailed electronic records we wouldlike to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that [redacted],Senior VP , placed an order on 11/2/16 for our Supervisors Legal Update publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint.This computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 12/13/16 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before;4 paid in full accounts, while others were cancelled as we instructed.  We have initiated a request the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you  have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

June 3,2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/TNDear [redacted]:Thank you for your email of 6/2/15 regarding the above referenced agency complaint that you received on 6/1/15. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Quality Dir., placed an order on 1/22/15 for our Quality Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals andcancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/2/15 as requested. There is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, different “risk free” subscriptions had been accepted before; 2-paid in full account while others were cancelled as we instructed.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

August 25, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]Thank you for your email of 8/25/16 regarding the above referenced agency complaint...

that you received 8/19/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that we have many ways that potential customers may place an order. One of these is via a person visiting our website and directly placing an order on the website on their own. [redacted], placed an order on June 9, 2016 for a one year subscription to our publication Supervisors Legal Update with a 60-day right of cancellation. Within 24 hours we sent a confirmation letter that clearly restated the offer, including the liberal 60 day cancellation right.After the order was placed, the current issues of Supervisors Legal Update was sent to [redacted] on 6/9/16, 6/23/16,7/14/16, 7/28/16 and 8/11/16. Invoices were sent on 6/23/16 and 7/28/16. On 8/19/16 we received a cancellation request and it was processed at that time. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who regularly repeat orders due to their continued satisfaction and our excellent Customer Service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,
[redacted]ortonCustomer Service DirectorEN/DHTell us why here...

May 29, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/CA Dear [redacted]: Thank you for your email of 5/29/15 regarding the above referenced agency complaint that you received 5/28/15. After review,...

we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that Mr. [redacted], CFO , placed an order on 10/14/14 for our Quality Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/29/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1 other “risk free” subscription had been accepted before and was paid for. We have initiated a request the same day that the name and  telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

June 20, 2014
Dear [redacted]:Thank you for your email of 6/18/14 regarding the above referenced agency complaint that you received on 6/17/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Staff Trainer, .placed an order on 11/22/13 for our Communication Bulletin For Managers & Supervisors publication and she provided us with birth date information as [redacted], as well as a fax number (###-###-####). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/18/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before and 1-paid in full account. In the complaint [redacted] does say she "threw the invoices in the trash", therefore the account was never cancelled.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

August 18,2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]Thank you for your email of 8/16/16 regarding the above referenced agency complaint that you...

received on 8/15/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that [redacted], Assistant Principal, placed an order on 10/5/15 for our Legal Update for Teachers: The Complete Principal’s Guide and its companion newsletter. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion,we sent a confirmation letter that clearly restated  the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 8-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. We did received a cancellation request on 12/15/15 for the newsletter.As a courtesy we contacted the collection agency on 8/18/16 and advised them to cease collections for the book portion. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company  has done business with us in the past and is aware of our cancellation policy.We found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed.Regrettably, a search of our electronic records does not show any contact from [redacted] other than her request for cancellation of the newsletter which we processed on December 15, 2015.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will neverreceive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at 1-800-220-5000. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

pre-wrap;">June 17, 2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/VT

Dear [redacted]:

Thank you for your email of 6/17/15 regarding the above referenced agency complaint that you received 6/16/15. After review, we would like to respond to your letter with the following detailed explanation.

Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address,
asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.

Regarding the specifics of this situation, please note that [redacted], Loss Prevention
Mgr., placed an order on 11/19/14 for our Safety Compliance Alert publication. We were
provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. 
 
Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 6/17/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many “risk free” subscriptions had been accepted before, all of the accounts were cancelled as we instructed without issue except this account.
We have initiated a request the same day that the name and  telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriber
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.

Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh