Progressive Business Publications

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Thank you for your email of 11/5/regarding the above referenced agency complaint that you
received on 11/4/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that** *** ***, MedRecpt., placed an order on 7/28/for our Primary Care & Coding Reimbursement publicationWe were provided with birth date information as *** as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 10/28/as requestedThere is no money due or owing on the account.We have initiated a request the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

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*** *** ***Thank you for your email of 11/1/regarding the above referenced agency complaint that you received
on 10/31/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Justin Kuehnel, Manager EH&S, placed an order on 7/22/for our Environmental Compliance Alert publicationWe were provided with birth date information as *** as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by *** *** were sent to the same address that shows on this complaint.Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/2/16.There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before;paid in full accounts,while all others were cancelled as we instructedWe found account for the Controller for our CFO & Controller Alert publication which was renewed from 1/2006- 3/2009.We have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you.Cordially yours, Michael G***Customer Service DirectorEN/dh

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
They have yet to provide proof that anyone from our organization authorized this transaction Short of that, I continue to claim deceptive business practices
Regards,
*** ***

This company is a SCAM right from the start! I am a Special Education teacher and they called and offered to send me a Special EdLaw Book for FREE! They forgot to add that if I do not return the book within days I would be billed $They sent junk mail which I opened for a days then I just started throwing them awayLittle did I know that they were actually sending me invoices for my "FREE" booksInstead of calling me directly and explaining the situation, they turned my name over to a collections agencyI called customer service, which treaty me as though I was a year old childNeedles to say I am out $and all I have to show for it is a c*** little book that I could have downloaded for freeI haven't felt this ripped off since buying textbooks for college! These people have no worry in taking your moneyTHEY ARE A JOKE!

"white-space:pre"> August 18,** *** ***
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Thank you for your email of 8/16/regarding the above referenced agency complaint that you received on 8/15/
After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our
newsletters, books or online programsWe have very stringent quality control procedures regarding our
representatives making this offerThese include verifying the mailing address, asking for the month and day
of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of
the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that
need to be made
Regarding the specifics of this situation, please note that *** ***, Assistant Principal, placed an order on
10/5/for our Legal Update for Teachers: The Complete Principal’s Guide and its companion newsletterWe were
provided with birth date information as ***, as well as an email addressWithin hours of the discussion,
we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day,
no questions asked, cancellation policy. Our computers show that the confirmation went through without any
problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was
placed, the same computer system sent the book, newsletters and invoices over a 8-month period of timeThus goods that were ordered by ** *** were sent to the same address that shows in this complaint
This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs
to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and
the subscription will be stopped with no payment required, as is the publishing industry’s general custom
However, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instanceWe did received a cancellation request on 12/15/for the newsletterAs a courtesy we contacted the collection agency on 8/18/and advised them to cease collections for the book portionThey have assured us that will be doneThere will be no ramifications due to the account being turned
over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is
aware of our cancellation policy.We found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructedRegrettably, a search of our electronic records does not show any contact from ** *** other than her request
for cancellation of the newsletter which we processed on December 15, We have initiated a request that the company name and telephone number be removed from our computer files
This action takes approximately 30- days to processIn business we hesitate to say the company will never
receive another mailing from usIf the company’s name information changes, our computers may not recognize it
and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat
orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and toll free telephone number
We also have a hour/days a week voice mail system due to the large amount of calls we receive daily from
our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at 1-800-220-
Cordially yours,
Michael G***
Customer Service Director
SEN/dh Encl

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Tho, we firmly hold our initial stance, we are happy that they have rectified the situation and accept their response.
Regards,
*** ***

March 6,
Dear ** ***:
Thank you for your email of 3/5/regarding the above referenced complaint that you received on 2/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date
Regarding the specifics of this situation, please note that *** ***, Safety Mgr, placed an order on 1/17/for our Safety Compliance Alert publication and we were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time
Thus the goods that were ordered by *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 2/11/as he requested the same day he contacted usThere is no money due or owing on the account
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

February 6,
Dear ** ***:
Thank you for your email of 2/3/regarding the above referenced complaint that you received on 1/30/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that ** *** * ***, A/A, placed an order on 9/20/for our Administrative Professional Update publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 2/3/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

I ordered the book Higher Education Law in America last year and the accompanying newsletterThis year, when the company representative phoned me, I told them that I did not want to order it again The book Higher Education Law in America came in the mail about six weeks later, followed by an invoice for the cost When I phoned the company, the representative said that the book had come to me because, while I had canceled the newsletter, I had not canceled the book--although I ordered the two together as a package, I had to cancel separately Very sloppy practice at best!

October 13, 2014Dear ** ***:
Thank you for your email of 10/10/regarding the above referenced agency complaint that you received on 10/10/After review, we would like to
respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Pres, placed an order on 4/3/for our Quality Manager’s Alert publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 10/13/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***
Thank youCordially Yours,Sylvia
NDir
Of Subscriber Services

June 16, Dear ** ***:Thank you for your email of 6/16/regarding the above referenced agency complaint that you received on 6/13/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Office Mgr, placed an order on 11/6/for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/13/as she requested the same day she contacted usWe advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you

September 18, Dear ** ***:Thank you for your email of 9/16/regarding the above referenced complaint that you received on 9/15/After review of our detailed electronic
records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent guality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Payroll Mgr, placed an order on 3/25/for our Keep Up To Date On Payroll publicationWe were provided with birth date information as ***, as well as an email address.Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to writeCANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 9/15/as they requested the same day they contacted usThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank youCordially,
Sylvia NDirOf Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I have spoken to *** and her response was this, she declined any kind of subscription because she was going on maternity leave and didn't see any reason to have this sitting unused for two to three months. We have checked ***'s email in box and there are no invoices or subscriptions that we can see, we also have not been able to locate any paper invoices that they also say were sent. Getting someone's birth date online is very easy and not any indication that *** actually ordered anything
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I appreciate the professionalism of the business we had the complaint with and we also appreciate how quick the complaint was handled with the business.Thank you for your time
Regards,
*** ***

Thank you for your email of 3/4/regarding the above referenced complaint that you received on 3/2/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Office Mgrplaced an order on 12/2/for our Primary Care Coding & Reimbursement publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify theconversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by *** *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 3/2/as they requested that dayThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

March 6,
Dear ** ***:
Thank you for your email of 3/5/regarding the above referenced complaint that you received on 3/1/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made
Regarding the specifics of this situation, please note that *** ***, Sargent, placed an order on 12/10/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the-conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time
Thus the goods that were ordered by Sargent Strickland were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 3/5/as requestedThere is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different trial subscriptions had been accepted before and all were cancelled as we instructed without issue
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

December 18, Dear ** ***:Thank you for your email of 12/18/regarding the above referenced agency complaint that you received on 12/16/After review, we would like to respond
to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offer including verifying the mailing address.Regarding the specifics of this situation, please note that ** *** ***, Member Relations Dir, placed an order on 3/31/for our Foundation & Corporate Funding Advantage publication and she did verify the address at that timePrior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's.general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 12/18/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found "risk free" subscriptions had been accepted before and only account was cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timePlease feel free to contact our Customer Service Department you have any further questions at ***.Thank youCordially, Sylvia N
DirOf Subscriber Services

October 23, 2014Dear ** ***:
Thank you for your email of 10/23/regarding the above referenced agency complaint that you received on 10/21/After review, we would like to respond to your letter with the following detailed
explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, H/R Mgr., placed an order on 3/28/for our What's Working In Human Resources publication and she provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems-Once the Order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 10/23/and they advised us that on 10/22/they received $for issues servedThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountOnce the collection agency receives payment for issues already received there can be no refunds madeWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few `risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except this accountPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***
Thank you.Cordially Sylvia NDirOf Subscriber Services

April 24, Dear ** ***:Thank you for your email of 4/23/regarding the above referenced complaint that you received on 4/23/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that *** *** placed an order on 1/28/for our Facility Managers Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time. Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/23/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

Dear ** ***:Thank you for your email of 3/17/regarding the above referenced complaint that you received on 3/11/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, SRO, placed an order on 1/26/for our Keeping Your School Safe & Secure: A Practice Guide book and its companion newsletter and she provided us with her birth date as 6/24, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the Offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.As a courtesy we cancelled this account on 3/13/as they requested via ** ** ***There is no money due or owing on the account.We initiated a request on 3/17/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a different `risk free” subscription had been accepted before and that account was cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank you