Progressive Business Publications

August 25,
** *** ***
*** *** ***
*** *** ***
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*** ** ***
Thank you for your email of 8/25/regarding the above referenced agency complaint that you received 8/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that we have many ways that potential customers may place an orderOne of these is via a person visiting our website and directly placing an order on the website on their own
** ***, placed an order on June 9, for a one year subscription to our publication Supervisors Legal Update with a 60-day right of cancellationWithin hours we sent a confirmation letter that clearly restated the offer, including the liberal day cancellation rightAfter the order was placed, the current issues of Supervisors Legal Update was sent to ** *** on 6/9/16, 6/23/16,7/14/16, 7/28/and 8/11/Invoices were sent on 6/23/and 7/28/On 8/19/we received a cancellation request and it was processed at that timeThere is no money due or owing on the accountPlease know that we do business regularly with thousands of companies who regularly repeat orders due to their continued satisfaction and our excellent Customer ServiceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have
a hour/days a week voice mail system due to the large amount of calls we receive daily from our coacoast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours,
*** *orton
Customer Service Director
EN/DH
Tell us why here

April 10, Dear ** ***:Thank you for your email of 4/8/regarding the above referenced complaint that you received on 4/1/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, Site Mgr, placed an order on 1/17/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Blank were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/21/as they requestedThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

August 10,
** *** ***
*** *** ***
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*** *** ***Thank you for your email of 8/4/regarding the above referenced agency complaint that you received on
8/4/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s
email address or fax so we can send written confirmation of the order within hoursThis serves to
encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** ***, Manager, placed an order on
1/19/for our Quality Managers Alert publicationWe were provided with a email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the
liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went
through without any problemsThus the goods that were ordered by ** ***
were sent to the same address that shows on this complaint
This computer system records and tracks all confirmations, invoices, online programs, books, periodicals
and cancellation requestsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month
period of timeWith all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day
“wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/4/and advised the agency to cease collections
and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found another “risk free” subscription had been accepted before
and was cancelled as we instructed without issue
We have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will
never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe
also have a hour/days a week voice mail system due to the large amount of calls we receive daily
from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank youCordially yours,
Michael G***
Customer Service Director
SEN/dh
Encl

April 17, Dear ** ***:Thank you for your email of 4/17/regarding the above referenced complaint that you received on 4/8/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, Exec Dir, placed an order on 3/14/for our Foundation & Corporate Funding Advantage publication and she provided us an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoice over a 1-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/14/as she requestedThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

Dear ** *** :Thank you for your email of 9/10/regarding the above referenced agency complaint that you received on 9/10/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is
by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** *** ***i, Mktg Mgr., placed an order on 11/6/for our Selling Advantage publication and he provided us with birth date information as *** as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus goods that were ordered by *** were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable”If we had we would have cancelled the account immediately.With all telephone Orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period” the account may be turned over for collectionThat is what happened in this instance.*** was receiving copies of The Selling advantage which has a yearly subscription rate of $So the settlement that was agreed upon with ** *** of $was for the (5) copies of ten issues at $per set of ( ) The Swhich ** *** refers to is the yearly subscription rate for a single copyHad ** *** contacted the Customer Service rep who had offered the settlement with questions we would have gladly explained the different in cost.As a courtesy we contacted the collection agency on 9/10/and advised the agency to cease collections and cancel the account
They have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains Our toll free telephone numberWe, also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at ***Cordially yours,Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
I appreciate the professionalism of the business we had the complaint with and we also appreciate how quick the complaint was handled with the businessThank you for your time
Regards,
*** ***

March 6,
Dear ** ***:
Thank youfor your email of 3/4/regarding the above referenced complaint that you received on 2/24/After review of our detailed electronic records we would like to respond to your letter with the following explanation
/>
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that ** *** ***, A/A, placed an order on 7/17/for our Administrative Professional Update publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 3/6/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before; 2-paid in full accounts while other accounts were cancelled as we instructed without issue except this. ** *** does state in this complaint that she threw all the information we sent away
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

May 1, Dear ** ***:Thank you for your email of 4/30/regarding the above referenced agency complaint that you received on 4/28/After review, we would -like to respond to your letter with the following detailed explanation.Please note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Asst Residential Dir, placed an order on 10/4/for our Higher Education Law In America book and its companion newsletterHe provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many trial subscriptions had been accepted before; 13-paid in full accountsFor example: 1-account for our Keep Dp To Date On Payroll (2003-2009) and Supervisor's Legal Update (2010-2013), while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. The only problem I have with the response is that I am unsure they actually told Curt about the subscription not being free. Since he cannot remember what was said, I looked back on his email and found an email with their information but no deadline or information on how to cancel subscription. I know I have been able to catch their mailings before in time and have asked them on several occasions to stop soliciting our company but I do not have dates on any of those incidents. I would really appreciate if they could put us on their do not call list or something. There has to be a way for them to track businesses that have asked them to stop soliciting them. Regards, *** ***

January 30,
Dear ** ***:
Thank you for your email of 1/29/regarding the above referenced complaint that you received on 1/28/After review of our detailed electronic records we would like to respond to your letter with the following
explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that ** *** ***, V/P, placed an order on 5/28/for our Environmental Compliance AlertWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 1/29/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

*** ***
***
** *** ***
*** *** ***
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*** ***
*** ** ***
*** *** *** *** * ***
*** ** ***
Thank you for your email of 3/10/regarding the above referenced agency complaint that you received 3/8/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth
Regarding the specifics of this situation, please note that *** *** ***, Facilities Manager, placed an order on
7/17/for our Facility Managers Alert publicationWe were provided with birth date information as ***, before
ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked,
cancellation policy
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by *** *** were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 3/10/and they advised us that they did receive payment in full ($299.00) on 3/8/for the subscriptionPlease be advised we also instructed them to process a full refund for the ($299.00) at that timeWe were assured the refund was processed on 3/11/There will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe other “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except this one
We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you
Cordially yours,
Michael G***
Customer Service Director
EN/dh

August 25, Dear ** ***:Thank you for your email of 8/25/regarding the above referenced agency complaint that you received on 8/21/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by
which we secure orders is by telephone solicitationIn ch cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Office/HR Mgr., placed an order on 1/15/for our Deskbook Encyclopedia Of Employment Law book and its companion newsletterShe provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/25/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe did find in our computers that the newsletter portion of the account was cancelled on 5/20/but not the book portionWe will gladly accept the book back when she returns it to usWe have initiated a request on 8/25/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any Company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***.Thank youCordially Yours,Sylvia N
DirOf Subscriber Services

April 7, Dear ** ***:Thank you for your email of 4/4/regarding the above referenced complaint that you received on 4/1/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth datePlease note we never use the "internet" to get the information we require to start a trial subscription; we simply ask questions of the person we have on the telephone.Regarding the specifics of this situation, please note that ** *** ***, VP/Sls, placed an order on 10/11/for our Selling Advantage publicationWe were provided with birth date information as ***Prior to ending the call we clearly restate the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis Computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsOur computers do not show ever receiving a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/31/as requested the same day they contacted usThere is no money due or owing on the account.We initiated a request on 4/4/that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

Dear ** *** :Thank you for your email of 3/30/regarding the above referenced complaint that you received on 3/24/After review of our detailed electronic records, we would like to respond to your letter with the following
explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that *** *** ***, Office Mgr., placed an order on 8/13/for our Quality Manager’s Alert publication and he provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by *** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that We ever received a cancellation on this account or mail returned as \undeliverable"If we had we would have cancelled the account immediately.With all telephone Orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 3/30/and they advised us that they did receive payment in full ($299.50) on 3/25/for the subscriptionThey have marked this account * Settled Satisfactorily”They reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionA "do not renew” was placed on the accountOnce it expires there will be no further issues, invoices or renewals sentThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountOnce the collection agency receives payment there can be no refunds made.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, Our Computers may not recognize it and something may go outIf that should happen, please call and we will remove that version to O.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyThey have accepted several risk free subscriptions and all were cancelled as we instructed except this account*** *** did call us on 3/25/but he did not have the information we needed to locate his accountUpon further research we found the account and attempted to contact him back to no availSo, we left messages to please return our call but he did not.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you.Cordially,
Sylvia ENeel

December 18, 2014Dear ** *** :
Thank you for your email of 12/18/regarding the above referenced agency complaint that you received on 12/16/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Annual Fund Mgr., placed an order on 3/31/for our Foundation & Corporate Funding Advantage publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 12/18/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several "risk free” subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed without issue except this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank you.Cordially Sylvia NDirOf Subscriber Services

August 21, Dear ** ***:Thank you for your email of 8/20/regarding the above referenced agency complaint that you received on 8/14/After review, we would like to respond to your
letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Principal, placed an order on 1/22/for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletterHe provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the book, newsletters and invoices over a 5-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/20/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this accountPlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially Yours,Sylvia N
DirOf Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because: This business should not be allowed to use our "fax number" as a confirmation of an orderOur fax number is public informationAnyone can give the fax number out--that should not be a valid form of confirming an orderNo other businesses use this methods but online predatory companies
As I previously mentioned in my intitial complaint, the company claimed that *** *** gave her birthdate as the confirmation--which they did not haveOnce I called them out on not having the birthdate, they claimed she gave a fax number insteadAgain, our fax number and address are all public informationThat would be like me claiming they ordered bottles of perfume and billing them for it, all because I have their tollfree telephone number on recordThat is just ridiculous
I also have to laugh at their mention of doing business with us before--they stated that we had accepted and cancelled their offer multiple timesSo, what they really mean, is that they have attempted to scam us multiple times, and we have always cancelled the product
I shouldn't have to constantly call this place to cancel fake orders--their predatory practices should be put to an endWhy can't they have their orders confirmed with a credit card number or a signature? That would make more sense--I will tell you whyIt is because they want to fool more people and demand they pay them money for a subscription that they didn't know they orderedDirty tacticsThese people are criminals
Also, I am glad to see that they figured out what *** ***'s actual name wasThey had it misspelled last time; a true sign of a scammer is when they can't even bill it to the right person
The only solution to this very big problem that I would accept is for this business to halt the practice of scamming people by using fax number as confirmationThey should ask for a signature of some kind, or a credit card number--something that only the person who really wanted to purchase the item could provideUsing a public address or fax number is not appropriate or safeThey will continue to harrass our agency--they admitted in the letter that I might still get offersWe are a non-profit--we will NEVER want to spend that kind of money on a publication that judging by reviews, is not a good product.Regards,*** ***