Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***
Although I find it interesting that I had to go this route to actually get my information removed, their so called "email updates" that were being sent every single day for months on end have finally ceased and find that this resolution is satisfactory to me. Regards, *** ***

Thank you for your email of 1/12/regarding the above referenced complaint that you received on 12/29/After review of our detailed electronic records we would like to respond to your letter with the following explanation
"">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that Ms *** ***, Clinic Coord, placed an order on 10/6/for our Primary Care Coding & Reimbursement publication and we were provided with birth date information as 1/Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 12/30/as requested the same day they contacted usThere is no money due or owing on the accountWe initiated a request on 1/12/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***- -Thank youCordially,
Sylvia E Neel Dir Subscriber Serv.SEN/dh

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I will however, say for your information that you should keep this in a file for this company I am on several medical ListServs and there have been other similar complaints voiced by other medical practices concerning this company's practices
Regards,
*** ***

February 27,
Dear ** ***:
Thank you for your email of 2/27/regarding the above referenced complaint that you received on 2/7/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Safety Coord, placed an order on 4/26/for our Environmental Compliance Alert publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 2/18/as they requested the same day they called us and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different trial subscriptions had been accepted before; 17-trials for *** himself while all other accounts were cancelled as we instructed without issue, except this account
We initiated a request on 2/27/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department you have any questions at ###-###-####
Thank you

Thank you for your email of 3/17/regarding the above referenced complaint that you received on 3/9/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order with hoursThis serves to encourage contact with us if there are any mistakes or changes that can be madeRegarding the specifics of this situation, please note that *** *** ***, Business Mgr, placed an order on 2/2/for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsonce the order was placed, the same computer system sent the book, newsletter and invoices over a 1-month period of timeThus goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs,books,periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled the account on 3/9/as requestedThere is no money due or owing on this accountWe did email a "Postage Paid" label so they can return the book at our expenseWe initiated a request on 3/17/that the name and telephone be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing form usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found many different "risk free" subscriptions had been accepted before and all the accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voicemail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the customer Service Department if you have any questions at ***Thank you
Cordially,
Sylvia EN***
DirOf Subscriber Services

August 14, Dear ** ***:
Thank you for your email of 8/13/regarding the above referenced complaint that you received on 8/6/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Board Secty, placed an order on 7/8/for our Nonprofit Board Report publicationWe were provided with birth date information as 7/30, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 8/13/as requestedThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***.Thank youCordially,Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 6,
Dear ** ***:
Thank you for your email of 3/4/regarding the above referenced complaint that you received on 2/20/After review of our detailed electronic records we would like to respond to your letter with the following explanation
/>
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Ops Mgr, placed an order on 7/1/for our Environmental Compliance Alert publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took place-Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 3/6/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

June 12, Dear ** ***:Thank you for your email of 6/11/regarding' the above referenced complaint that you received on 6/10/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Exec Dir, placed an order on 11/21/for our Nonprofit Board Report (packet of newsletters per month) publicationWe were provided with birth date information as 3/7, as well as a fax number (###-###-####)Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions’ asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices.This account has been paid and renewed each year since and has 6-more issues until its expiration date.Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different trial subscriptions had been accepted before; as well as 28-paid in full accountsWe found that *** had accepted a trial subscription for the Foundation & Corporate Funding Advantage on 3/5/and provided the same birth date but this time gave us his email address so we could send a confirmation latterWe cancelled this account after 3-months on 6/11/Too, we found a trial subscription for the Foundation & Corporate Funding Advantage that had been accepted ** ** *** *** on 3/6/She provided a birth date of 5/16, as well as an email addressWe cancelled this account om 6/11/14, tooAll other accounts have been cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

August 10, 2016** *** ***
*** *** ***
*** *** ***
*** ***
*** ** ***
*** *** *** ***
*** ** ***
We received your email of 7/27/and we did respond to the above referenced complaint that we sent to the Revdex.com on 8/1/16.We have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company willnever receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.A "stop" has been placed on this accountOnce it expires (issues remaining), you will receive no further issues, invoices or renewal notices.In the state of Pennsylvania, we must send the product you've paid for If you do not want the publications, simply pass them on to someone else or disregard them Thank you for allowing me to explain our company's protocol in this matter We have done everything that was requested and feel this complaint has been resolvedThank youThank you.Cordially,Michael G***Customer Service DirectorSEN/dh EnclTell us why here

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me as long as the collection letters and phone calls for payment or return of merchandise we did not receive will finally cease. The Director of Subscriber Services continues to express an unrealistic expectation that somehow we should have been able to write cancel on their invoice and return their book that we never received in the first place. Additionally, they have not offered to provide any proof of delivery or proof of ordering these productsAfter the first letter we sent to Progressive Business Publications protesting two invoices, one for a book and one for a newsletter subscription, we received a response stating our order was cancelled and we should keep the newsletters already received with their complimentsAfter our second letter protesting receipt of another invoice for the book, we received no response except for a collection letterAfter a third letter and filing a complaint with the Revdex.com, we received a response stating the invoice was cancelled even before they could have received our letter. We only hope that is the end of it Thank you kindly for your assistance on our behalf
Regards, *** ***
Business Manager
Resource Concepts, Inc

September 11, Dear ** ***:
"">Thank you for your email of 9/10/regarding the above referenced agency complaint that you received on 9/10/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that :** *** ***, Education Dir, placed an order on 2/11/for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of timeThus goods that were ordered by ** *** were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 9/10/and advised the agency to cease collections and cancel the accountThey have assured;us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money:due or owing on this accountWhile researching:this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several trial subscriptions had been accepted before and cancelled as we instructedTo date the book has not been returned to us.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you,
Cordially,Sylvia NDirOf Subscriber Services

October 23, Dear ** ***:
Thank you for your email of 10/23/regarding the above referenced agency complaint that you received on
10/20/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Pres/CEO, placed an order on 3/11/for our Foundation & Corporate Funding Advantage publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices plus and additional 30-day "wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 10/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going to collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several "risk free” subscriptions had been accepted before, and were cancelled as we instructed without issue except this accountFurther, our computers show that *** *** has given us the same birth date that shows on other risk free subscriptions he’s acceptedPlease know that we do business regularly with thousands of Companies who regularly place repeat orders due to their Continued satisfaction and excellent customer serviceAll of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***Thank youCordially yours, Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me Being that they are agreeing to my earlier requestI also do not have the Info of the name *** *** or that birth date on the current demand letter, so that tells me that they are definitely doing a phone solicitation and per our Board of Directors for the public school we do not authorize anyone to approve sales via verbal over the phone and birth datesSo I think if they have multiple people at this School site, they will not have any purchases authorized in this manner
Regards,
*** ***

August 4, Dear ** ***:Thank you for your email of 8/4/regarding the above referenced complaint that you received on 7/30/After
review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that ** *** ***, Billing Coord, placed an order on 12/18/for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/31/@ 10:AM (EST) as she requested the same day she contacted usThere is no money due or owing on the accountWe initiated a request on 8/4/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 2-different trial subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***. Thank you.Cordially Yours,Sylvia NDirOf Subscriber Services

Please note that our primary method by which we secure orders is by telephone solicitationIn suchcases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription toone of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offer-Regarding the specifics of this situation, please note again that MrJohn Thompson, Office Manager, placed an order by telephone on 08/13/at 1:06PM, during a phone call lasting minutes, seconds to our Quality Manager’s Alert publicationAn email confirmation was also sent detailing the liberal, 60-day no questions asked cancellation policy.Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.*** *** was sent newsletters on 08/26/14, 09/09/14, 09/23/14, 10/07/14, 10/29/14, 11/11/14, 12/02/14, 12/17/14, 01/07/15, 01/27/15, 04/07/15, and 04/21/He was also sent invoices on 09/09/14, 10/16/14, 11/19/14, 12/29/14, and 02/04/15.Our records do not indicate ever receiving a cancellation on this account or mail returned as undeliverable*** *** states in his rebuttal that we did not send him the products, but in his original complaint letter he states “occasionally I got a letter for them and I just threw it away.”Despite the receipt of pieces of correspondence, *** *** never contacted our Customer Service Department until after he had already paid the collection agency; had he contacted us any time prior to this, we would have gladly worked to resolve the situation.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.Please contact me at ###-###-####, ext *** if you have any questions:Cordially yours,Michael G***

June 12, 2014Dear ** ***:Thank you for your email regarding the above referenced complaintAfter review, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders
by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as Dr*** ***, placed an order on 10/29/for our Primary Care Coding & Reimbursement publication he provided us with a fax number (###-###-####)Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.We do show that the confirmation letter went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by Dr*** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/11/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several trial subscriptions had been accepted before; 1-paid in full account that was renewed the following year, while others were cancelled as we instructed without issue.We have initiated a request on 6/11/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

May 12, Dear ** *** * :Thank you for your email of 5/9/regarding the above referenced agency complaint that you received on 5/8/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we
secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** *** HR Mgr., placed an order on 10/14/for Our Whats Working In Human Resources publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/9/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policyWe found many, many trial subscriptions had been accepted before; 50-paid in full accounts over the years, while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***Thank you

November 9, Dear ** ***:Regarding the above referenced rebuttal that you received, we submit the following:All the information we received to start a "no risk" subscription for our publication entitled Keep Up To Date on Payroll was given to us by someone who identified himself as Steven Wheeler on 5/20/14.Please be advised we did cancel and suppress his name from our computer files on 9/28/as stated in our letter to *** ***This action takes approximately days to complete.We have done everything that has been requested and feel this complaint has been resolved.Cordially Sylvia NDirOf Subscriber Services

March 6,
Dear ** ***:
Thank you for your email of 3/5/regarding the above referenced complaint that you received on 2/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Plant Mgr, placed an order on 4/10/for our Facility Manager's Alert publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems
The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time
Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we did contact the collection agency on 3/5/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you