Progressive Business Publications

September 25, Dear ** ***:
Thank you for your email of 9/23/regarding the above referenced complaint that you received on 9/22/After review of our detailed electronic records we would like to
respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Business Develop, placed an order on 6/5/for Our Selling Advantage publicationWe were provided with birth date information as ***, as well as an email address- Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer System sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 9/23/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank youCordially Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

March 30, 2015Dear ** ***:
Thank you for your email of 3/30/regarding the above referenced complaint that you received on 3/24/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that
our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that ** *** ***, Plant Mgr., placed an order on 1/16/for our Environmental Compliance Alert publicationWe were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 3/30/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any Company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance so if she receives 1-more issue please keep it with our complimentsWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different \risk free” subscriptions had been accepted before and one other risk free open subscription for the Security Monitor that was accepted on 1/16/for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletterWe are awaiting instructions on this account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank you.Cordially Sylvia NDirOf Subscriber Services

August 28, 2014Dear ** ***:
Thank you for your email of 8/26/regarding the above referenced complaint that you received on 8/26/After review of our detailed electronic records we would like to respond to your letter with
the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, H/R Mgr., placed an order on 6/19/for our What’s Working In Human Resources publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellationrequests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 8/27/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial Subscriptions had been accepted before and all those accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank youCordially Yours,Sylvia NDirOf Subscriber Services

Dear ** *** * *Thank you for your email of 3/4/regarding the above referenced agency complaint that you received on 3/2/After review, we would like to respond to your letter with the following detailed explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** *** *** * ***, placed an order on 7/8/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices Over a 5-month period of time-Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 3/4/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account** *** states in this complaint that she paid the collection agency, but the collection agency informs us that they never received payment on this delinquent account and we have not received paymentTherefore, no refund can be madeIf she has proof of payment please contact us immediately.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many `risk free” - subscriptions had been accepted before; 2-paid in full accounts while others were cancelledWhile researching this account further we did find the ** *** has had 3-different accounts since 7/with us and all the information matches the account in questionThose accounts were cancelled.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our compliments.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank you

Thank you for your email of 3/6/regarding the above referenced agency complaint that you received on 3/4/After review, we would like to respond to your letter with the following detailed explanation
11.9999990463257px;">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth dateRegarding the specifics of this situation, please note that Ms *** ***, Product Mgr., placed an order on 7/16/for our *** *** publication and she provided us with her birth date as 3/Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by Ms *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 3/6/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many "risk free” subscriptions had been accepted before; 1-paid in full account and found 2-open accountsOne that Mr*** *** accepted on 7/18/entitled *** *** ** *** ***He provided us with his email address, as well as his birth date of 1/We, also, found an open account for Ms *** ***, Quality Manager that she accepted on 2/4/and she provided us with her birth date as 10/25, as well as her email addressWe cancelled both these accountsThere is no money due or owing on those accountsWe have initiated a request on the same day that the names, addresses and the telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if they receive another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially,
Sylvia EN***
DirOf Subscriber ServiceSEN/dh

June 12, Dear ** ***:Thank you for your email of 6/10/regarding the above referenced complaint that you received on 6/6/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Treas, placed an order on 3/11/for our Environmental Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 5/30/as he requested via U.SMailThere is no money due or owing on the account.We initiated a request on 6/11/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

August 1,2016** *** ***
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*** *** *** Thank you for your email of 7/27/regarding the above referenced agency complaint that you received on 7/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to oneof our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the monthand day of the person’s birth and asking for the person’s email addressor fax so we can send written confirmation of the order within hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** *** , HR Secretary, placed an order on 6/10/for our Administrative Professional Update publicationWe were provided with birth date information as *** as well as an email address. Within hours of the discussion, we sent a confirmation letter thatclearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by ** *** were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 7/26/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full accounts while all others were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank youCordially yours,Michael G***Customer Service DirectorEN/dh

May 1, Dear ** ***:Thank you for your email of 4/30/regarding the above referenced complaint that you received on 4/10/After review of our detailed electronic records, we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that *** ***, Ops Dir, placed an order on 8/23/for our Safety Compliance Alert publicationHe provided us with a birth date of 10/22, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a -month period of timeThus goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that We ever received a cancellation on this account or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after -months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/and they advised us that they did receive payment in full ($299.50) on 4/15/for the subscriptionThey have marked this account Settled SatisfactorilyThey reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionOnce it expires there will be no further issues, invoices or renewals sentThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the companys name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go outIf that should happen, please call and we will remove that versionWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found several trial subscriptions had been accepted before and those were cancelled as we instructed without issue except this account.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ***.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

October 9, Dear ** ***:
Thank you for your email of 10/9/regarding the above referenced complaint that you received 10/3/After review, of our detailed electronic records we would like to respond to your letter with the following detailed explanationPlease note
that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerWe encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, SupervPatient Accts, placed an order on 9/19/for our Primary Care Coding & Reimbursement publicationPrior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOnce the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by ** *** were sentThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 10/9/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere Will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “no risk” subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructedWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially,
Sylvia NDirOf Subscriber Services

From: Revdex.com of Metro Washington DC">Date: Thu, Mar 19, at 3:PMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ***>---------- Forwarded message ----------From: *** *** Date: Thu, Mar 19, at 3:PMSubject: Re: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: ***
Below is the email sent to our *** ***
From: Subscriber Service Date: March 14, at 9:07:PM CDTTo: ***Subject: Your cancellation requestDear Ms *** ***:We're sorry you decided to end your no-risk subscription toSchool Safety and Security AlertAs promised, we have processedyour request to cancelYou may receive one additional issue beforeyour subscription is terminated, which you may keep with our compliments.If your cancellation was a mistake, please call us at the number below forimmediate reinstatement.If the newsletter wasn't right for you, you might want to check out oneof our other books and newsletters that thousands of institutionslike yours look to every day to help them handle educational and legal issuesquickly and efficientlySome that may interest you include:* Deskbook Encyclopedia of American School Law* Students with Disabilities and Special Education* Private School Law in America* Higher Education Law in AmericaYou can see these and others at ***To order a different book or newsletter, call us at*** *** *** between 9:am and 5:pm EST, fax us at*** *** ***, or just reply to this e-mail and we'll get you started.Thanks again for trying School Safety and Security Alert.Customer CareCenter for Education and Employment Law
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On Wed, Mar 18, at 10:PM, *** *** *** wrote:
This is the email received this email today concerning the order. I will let you know if they do not follow thru with their word.
I can not get my computer to let me copy and paste the email. I can mail a copy to you if you would like or fax itThank you for your help*** ***
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[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Although I appreciate that the so-called "account" has been cancelled by Progressive Business Publications on 03/06/14, their response is incorrect on several points: To my knowledge, neither I nor any representative of *** ***, Inchas ever placed an order with Progressive Business Publications, as stated by *** ** ***. Furthermore, neither the month nor the day of my birthdate matches the date of *** given in their response. Progressive Business Publications clearly has no qualms in creating information to forge illegal contracts in efforts to defraud innocent businesses. I believe Progressive Business Publications is a predatory organization and I personally will not be satisfied until they are forced to permanently close their doors as a business. Please take any action necessary to remove this wolf from the herd. Thank you
Regards,
*** ***

October 30, Dear ** ***:
Thank you for your email of 10/30/regarding the above referenced complaint that you received on
10/24/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Billing Mgr., placed an order on 8/20/for Our Primary Care Coding & Reimbursement publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 10/24/04:PM (EST) as she requested the same day she contacted usThere is no money due or owing on the accountWe initiated a request on 10/30/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***.Thank you.Cordially Sylvia NDirOf Subscriber Services

July 10, Dear ** ***:Thank you for your email of 7/9/regarding the above referenced complaint that you received on 7/7/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, A/P Mgr., placed an order on 4/16/for our Keep Up To Date On Accounts Payable publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by ** *** were sent to her @ *** * *** *** ***, AZ ***We never received mail returned as `undeliverable"; if we had we would have cancelled the account immediatelyThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 7/3/as they requested via USMailThere is no money due or owing on the accountWe initiated a request on 7/9/that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before and cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who place repeated orders due to their continued Satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***Thank you.SYLVIA *N

August 1,
** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** ** ***
Thank you for your email of 7/27/regarding the above referenced agency complaint that you received
7/25/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any
mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Facilities Supervisor, placed
an order on 8/27/for our Facility Managers Alert publicationWe were provided with birth date
information as *** as well as an email addressWithin hours of the discussion, we sent a
Confirmation letter that clearly restated the offer discussed, Including the liberal 60-day, no
questions asked, cancellation policyOur computers show that the confirmation went through without any
problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by *** *** were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not
show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had
we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and
the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instanceAs a courtesy we contacted the collection agency on 8/1/and they advised us that they did receive
payment in full of ($299.00) on 4/28/for the subscriptionThey marked the account “Settled
Satisfactory” and they reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionOnce it expires (approximately months) there will be no further issues, invoices or
renewals sentThere will be no ramifications due to the account being turned over for collection
While researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except for this oneWe initiated a request on the same day that the company name and telephone number be removed from our
computer filesThis action takes approximately 30-days to processIn business we hesitate to say the
company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please
call and we will remove that version alsoAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank you Cordially yours,
Michael G***
Customer Service Director
EN/dh
Tell us why here

August 1,
** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** ** ***
Thank you for your email of 8/1/regarding the above referenced agency complaint that you received
7/29/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the address and asking for the month and
day of the person’s birth Regarding the specifics of this situation, please note that *** ***, Director of Facilities , placed
an order on 12/3/for our Facility Managers Alert publication. We were provided with birth date
information as ***. Before ending the call we clearly restated the offer discussed, including the
liberal 60-day, no questions asked cancellation policyOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month
period of timeThus goods that were ordered by *** *** were sentOur computer system records and tracks all
confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not
show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had
we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom
However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/1/and advised the agency to cease collections
and cancel the account. They have assured us that will be doneThere will be no ramifications due to
the account being turned over for collectionThere is no money due or owing on this account
While researching this complaint we did find that this company done business with us in the past and is
aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before;
paid in full accounts while others were cancelled as we instructed. *** *** had a risk free
subscription for the same publication in which was cancelled without issueWe have initiated a request the same day that the name and telephone number be removed from our computer
filesThis action takes approximately 30- days to processIn business we hesitate to say the company
will never receive another mailing from usIf the company’s name information changes, our computers may
not recognize it and something may go outIf that should happen, please call and we will remove that
version also
Please know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank you
Cordially yours,
Michael G***
Customer Service Director
EN/dh

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

May 29, 2014Dear ** *** :Thank you for your email of 5/23/regarding the above referenced agency complaint that you received on 5/21/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, Exec Dir, placed an Order on /27/for Our Keep Update To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a -month period of time. Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or Owing on this account.Please be advised that we are not in any way connected with *** *** *** agency out of New York StateThey are just one of the collections agencies we use when an account is delinquentWe only have a customervendor relationship with themWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any Company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***Thank you