Progressive Business Publications

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that their resolution is satisfactory to me. If I may, I think you should investigate them more in depthI would ask if they have a recording of my conversationGet a copy if they doI do not like to read; I can, I just don't care to unless I have toI do not have the authority to order a publication for $for the companyI haven't ordered a magazine in yearsI never accept "free trials" because you have to remember to call and cancel; I'm in my 50's, I was burned when I was youngerEverything about this is fishy to meI still don't know how they got my birth date, it's not something I'd give a telemarketerThey can get your birth date off face book I guessAs a matter of fact, I try not to answer the phone if I think it's a telemarketerDid you ever get one of their brochures? It's a sheet of paper with generic stuff on itI 'm sure I was throwing them away like junk mailAs a business, I get junk mailI don't open it, I just throw it awayI just happened to open one of their envelopes in February and saw the invoiceI can't tell you why I opened it, it may have had an "invoice enclosed" stamp on it(I've lost it at the moment.)
If you check the Internet on this company, a lot of people say the same thing I did, didn't order it and it's a scamTheir one page "brochure" (the one I opened) and invoice, for that matter, have no contact information; what company does that? An invoice (bill, if you will) with no phone number? Doesn't that seem strange? I go their website (I had to ***, I don't remember it on their bill), no contact information; what website doesn't have a "Contact Us" icon? I got their phone number form you, the Revdex.comI would be interested if you could actually find a viable company that paid for this service and talk to an actual person who has read it and paid for itI really feel, just my opinion mind you, they talk to someone in a company, get a birth date and send the bill hoping no one asks any questions and accounts payable just pays it without questionThat's why I'd like you to talk to a real person that had read and paid for this serviceIf the company did everything "on the up and up" then why let me out so quickly? It's $I read on the Internet, the best way to get out of it was to report it to the Revdex.com; it seems it worksI have to accept their resolution because they cancelled the subscription and closed the account without costYou, on the other hand, still have every right to investigate them furtherI'm sure I still have the invoice in the mess on my desk somewhereIf you'd like me to mail it to you, I will be more than happy at my expense.(ok, it's one page and will only cost me a stamp...lol)For the public, well more for the businesses, I ask you check into this company furtherEvery fiber in my being says it's a scamming company operating in AmericaI would expect something like this from Nigeria, not the USA.Thank you for your time in reading this little novel and your consideration of further actionRespectfully,
*** ***

April 24, Dear ** *** :Thank you for your email of 4/23/regarding the above referenced agency complaint that you received on 4/22/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that *** ***, Dir, placed an order on 10/17/for our Deskbook Encyclopedia of American School Law book and its companion newsletterHe provided us with birth date information as /Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us Or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our Cancellation policyWe found many trial subscriptions had been accepted before; 3-paid in full accounts while others were Cancelled as we instructed without issueFurther, we found a newly opened account for *** ***, School Resource Officer*** accepted a trial subscription for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter on 221/We cancelled this account on 4/23/14, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All Of Our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank you

June 20, Dear ** ***:Thank you for your email of 6/30/regarding the above referenced complaint that you received on 6/27/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent guality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Q/C Mgr, placed an order on 1/14/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/27/as they requested the same day they called usThere is no money due or owing on the account.We initiated a request on 6/30/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 1-paid in full account, 4-different trial subscriptions for *** himself (all information matches the account in question) while other accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me I understand that there is no money due and my company has been removed from their mailing list
Regards,
*** ***

Thank you for your email of 2/23/regarding the above referenced agency complaint that you received on 2/19/After review, we would like to respond to your letter with the following detailed explanation
11.9999990463257px;">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Ms *** ***, Asst Property Mgr., placed an order on 7/14/for our *** *** ** *** *** publication and she provided us with birth date information as 10/24, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by Ms *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 2/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, - address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, - simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially,
Sylvia EN***
SEN/dh

From: Revdex.com of Metro Washington DC
arial;"> Date: Tue, Sep 23, at 9:AMSubject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***To: *** ***
---------- Forwarded message ----------
From: *** ***
Date: Mon, Sep 22, at 3:PM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***
To: [email protected]
I have contacted Progressive today and they canceled the charges
*** ***

May 12, Dear ** *** * :Thank you for your email of 5/9/regarding the above referenced agency complaint that you received on 5/8/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we
secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Billing, placed an order on 10/10/for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 5/9/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policyWe found that *** *** had accepted this same publication before (giving us the same information to start a trial subscription that shows on the account in question), but she cancelled that account as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, Simply call us and we will remove that version, too.Please know that we do regularly business with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank you

May 29,
Dear ** ***:Thank you for your email of 5/29/regarding the above referenced agency complaint that you received on 5/23/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which
we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, Receptionist, placed an order on 10/17/for our Safety Compliance Alert publication and she provided us with birth date information as **, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a -month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/23/the same day ** *** called us and we advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing On this accountWhen ** *** called us on 5/23/Gl: PM (EST) she would not verify any information we had for opening a trial subscription for ** ***She eventually hung up on the Customer Service Representative refusing to give her a chance to resolve matterWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; other trial accounts were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, Simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank you

The sales person lied to me on the phone about having to "opt-in" once our free trial was over This was not the case and we were opted in automatically We also never received the publications which resulted in us only receiving the emails which were worse than spam

We began receiving this publication without asking for it a couple years ago so it was often thrown away When we received the invoice, again we threw that away too The publication is cheesy at best Most of the information is pulled from other publications and rewritten in a cheap looking and rag format While the information is accurate, it is done so in a non-professional looking paper We tried to have them stop sending the publication but were harassed to pay for those previous publications until our accounting CFO finally just caved in and paid it Since then, we immediately send the publications back saying to stop sending them and take pictures of them unopened as we send them back For quite a while they continued to harass us but since we have proof that we are not opening them and are sending them back and are not paying for it at all, the harassment has diminished This truly is a rag publication and a scam to extort money from unsuspecting companies/people

August 21, Dear ** *** :Thank you for your email of 8/20/regarding the above referenced agency complaint that you received on 8/14/After review, we would like to respond to your
letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Asst Principal, placed an order on 2/21/for our Keeping Your School Safe & Secure : A Practical Guide book and its companion newsletter** *** did provide us with an email address at that timeWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/14/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountOur computers do show that the school cancelled the newsletter portion of the account on 4/21/While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before and were cancelled as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank youCordially Yours,Sylvia NDirOf Subscriber Services

Dear *** ***:
Thank you for your email of 4/13/regarding the above referenced complaint that you received on 4/8/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for a person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** *** ***, placed an order on 2/26/for our Non-Profit Board Report publication (packet of newsletters per month) and he did give us an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by *** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsOur computers do not show mail returned as "undeliverable", if we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 4/8/as requested the same day he called usThere is no money due or owning on this accountWe have initiated a request on 4/13/that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to process. in business we hesitate to say the company will never receive another mailing from usIf the company's information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint, he states that we get our information from the internetThis is not true, we simply ask for this information to start a risk free subscriptionAlso, we did find that we tried to call *** *** and left a message for him to return our call on 4/8/We did speak to him regarding the issueWe advised him that we did cancel the account and assured him that this matter had been resolvedPlease know that we do businesses regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you,
Cordially
Sylvia EN***
DirSubscriber Serv

December 8, Dear ** ***:
Thank you for your email of 11/25/regarding the above referenced agency complaint that you received on 11/21/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that ** *** ***, Staff Acct, placed an order on 4/23/for our publication Keep Up To Date On Accounts Payable and she provided us with birth date information as ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 11/25/after she contacted us that same day and advised the collection agency to cease collection and cancel this accountThey have assured us that this was doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few "risk free” subscriptions had been accepted before but were cancelled as we instructed without issue except this accountAlso, ** *** states in her complaint that they had an account go for collections before, but our computers do not show any other account for this company that was sent to collectionsWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. I will share this information with the staff at the YMCA. I don't believe it to be totally accurate but will accept the charges being removed and collections being called off
Regards,
*** ***

June 26, Ms Vernette Butts
Revdex.com
JFK Blvd
Ste Phila., PA RE: COMPLAINT/REBUTTAL/FILE #***/*** ***
Dear ** ***:
We received your email of 6/19/and we did respond to the above referenced complaint that we sent to the Revdex.com on 6/18/On the afternoon of June 19, we had our IT Dept manually remove *** ***’s information including the following email addresses ***, ***, *** & ***
After this process was completed *** ***, our Customer Service Manager did try to contact *** *** leaving him a voicemail confirming that this had been done, he also left his information for *** *** to contact him personally if there were any further issues
We have not heard from *** *** so we assume there has been nothing further receivedWe have done everything that was requested and feel this complaint has been resolvedThank you
Cordially,
Michael G***
Customer Service Director
SEN/dh Encl

June 5, Dear ** *** :Thank you for your email of 6/3/regarding the above referenced agency complaint that you received 5/29/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we
secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth and asking for the persons email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Grp Sls Mgr., placed an order on 9/30/for our Selling Advantage publication and she provided us with birth date information as *** as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after months, warning notices plus and additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/4/and advised the agency to cease collections and to cancel the accountThey have assured us that this has been doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or Owing on this accountWe asked if they had received payment on this account.Please be advised that *** *** *** is just one of the collection agencies we use, they are out of New York StateThey are not part of our publishing businessThey are totally independent and not part of our company.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before and were cancelled as we instructed without issue except this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the companys name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIfthat should happen, please call and we will remove that version too

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

September 25, Dear ** *** :Thank you for your email of 9/3/regarding the above referenced agency complaint that you received on
9/2/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Resource Officer, placed an order on 2/19/for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the book, newsletters and invoices over a 5-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 9/3/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many different ``no risk” subscriptions had been accepted before; 12-paid in full accounts while others were cancelled as we instructed without issueWhile researching further, we found that they did cancel the newsletter portion on 4/15/but have yet to return the bookWe have initiated a request on 9/3/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and Our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***.Thank you.Cordially,
Sylvia NDirOf Subscriber Services

October 16, 2017** *** ***
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** *** RE: COMPLAINT LETTER/FILE ***/*** ***/WV Dear Ms***:Thank you for your email of 10/16/regarding the above referenced agency complaint that you received on 10/5/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email address or fax so we can send written confirmation of the order within hours.This serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** ***,Executive Director, placed an order on 5/2/for our *** *** publication and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed,including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by Ms *** were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books,periodicals sent and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 10/16/when our Customer Service department received a cancellation request.There is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before;paid in fullaccount for while all others were cancelled as we instructedPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***Thank you.Cordially yours,*** ***
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EN/dh