Progressive Business Publications

June 22,2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/MIDear [redacted]:Thank you for your email of 6/18/15 regarding the above referenced agency complaint that you received on 6/18/15. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives  take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Sales & Purchasing., placed an order on 3/16/15 for our Selling Advantage publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time. Thus the goods that were ordered by **.[redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/22/15 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found other “risk free” subscriptions had been accepted before and were cancelled as we instructed.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dh            Encl.

February 2, 2015
Dear [redacted]:
Thank you for your email of 1/30/15 regarding the above referenced agency complaint that you received on 1/26/15. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R & A/R, placed an order on 6/13/14 for our What’s Working In Human Resources publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 1/30/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 20 "risk free” subscriptions had been accepted before; 6-paid in full accounts, 2-for [redacted], President, for our Marketing Report from 1992 thru 1998 and then again from 2006 thru 2009 while others were cancelled as we instructed.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the Company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

September 6, 2017Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1330Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/IL Dear Ms. [redacted]:Thank you for your email of 9/5/17 regarding the above referenced agency complaint that you received on 9/5/17. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email address or fax  so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ,Co-Owner, placed an order on 6/22/17 for our What’s Working in Human Resources publication. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.Once the order was placed, the same computer system sent thenewsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr. Lindahl were sent to the same address that shows on this complaint.This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/5/16 as requested. There is no money due or owing on the account.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found 1 other “risk free” subscription had been accepted before and cancelled as we instructed without issue.We initiated a request on the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

June 22,2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/[redacted] [redacted]/PADear [redacted]:Thank you for your email of 6/18/15 regarding the above referenced agency complaint that you received on 6/17/15. After review...

of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Plant Mgr., placed an order on 5/6/15 for our Environmental Compliance Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/18/15 as requested. There is no money due or owing on the account.We have initiated a request on 6/22/15 that the name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

RE: COMPLAINT LETTER/FILE #[redacted]/**Dear Ms [redacted]:Thank you for your email of 12/5/17 regarding the above referenced complaint that you received 12/5/17. After review of our detailed electronic records we would like to respond to your letter with the following...

explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address and asking for the month and day of the person’s birth date. Regarding the specifics of this situation, please note that [redacted], COO, placed an order on 5/15/17 for our Non Profit Board Report publication, we were provided with a birth date of 10/20. Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.  Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requests.It does not show ever receiving a cancellation on the account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 12/13/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before All were cancelled as we instructed without issue except for this one.We initiated a request on the same day that the company name and telephone number be removed from our computer files. This action takes approximately30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the  zip code incorrect, our computers may not recognize it and somethingmay go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours, Michael G[redacted]Customer Service DirectorSEN/dh

Revdex.com:
Thank you for your support on resolving this issue. Although satisfied with the result (cancelation of the account), I still think that the reply from this company is unacceptable. Their practices are misleading (if not criminal), and I stand on my previous statement that I have NOT ordered their products. It's interesting for me how they state that there's a 24/7 customer service center, but there's no mention that this center never gets calls, but instead directs you automatically for a voicemail. Also interesting that after the several emails I sent requesting the account to be cancelled I only heard back from them after I contacted Revdex.com.Companies like this serve only to hurt business and organizations and should be forbidden.
Regards,
[redacted]

May 2, 2017   [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/CT Dear [redacted]:Thank you for...

your email of 4/28/17 regarding the above referenced agency complaint that you received on 4/27/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted] ,Director of Finance, placed an order on 4/27/17 for our CFO & Controller Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letterthat clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems. The birth date information is obtained, in part, to verify the conversation took place.There was nothing serviced on this account. [redacted] could have simply responded to the email confirmation and the account would have been cancelled immediatelyAs a courtesy we cancelled this account on 5/2/17 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before; 1 paid account while all other were cancelled as we instructed.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,   Michael G[redacted]Customer Service DirectorEN/dh

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 3, 2015[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/CADear [redacted]:Thank you for your email of 6/1/15 regarding the above referenced agency complaint that you received on 5/29/15. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Quality Mgr., placed an order on 2/17/15 for our Quality Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals andcancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 6/2/15 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3 different “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

September 7, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]Thank you for your email of 9/2/16 regarding the above referenced agency complaint that you received on 9/1/16....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Manager, placed an order on 1/5/16 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restatedthe offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Ms Benham were set to the same mailing address that shows on this complaint . This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.   With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/6/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before and were cancelled as we instructed.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

June 10, 2015[redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/DC Dear [redacted]: Thank you for your email of 6/8/15 regarding the above referenced agency complaint that you received 6/8/15. After review, we...

would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Ops. Dir. , placed an order on 10/29/14 for our CFO & Controller Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed,  including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/9/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many “risk free” subscriptions had been accepted before. All were cancelled as we instructed without issue except this one. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us.  If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you. Cordially yours, Michael G[redacted]Customer Service DirectorEN/dh

September 1, 2016[redacted]                        
[redacted]...

[redacted]Thank you for your email of 8/29/16 regarding the above referenced agency complaint that you received on 8/26/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted] , Managing Partner, placed an order on 4/4/16 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 9/1/16 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found  several “risk free” subscriptions had been accepted before;2 paid in full accounts while all others were cancelled as we instructed.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you. Cordially yours,Michael G[redacted]Customer Service DirectorEN/dhTell us why here...

May 8, 2017 [redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/DC Dear [redacted]:Thank you for your email...

on 5/2/17 regarding the above referenced complaint that you received on 5/2/17. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted],HR Manager, placed an order on 9/13/16 for our What’s Working in Human Resources publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.  With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/8/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted].Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

April 24,2017[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/TN Dear [redacted]: Thank you for your email of 4/18/17 regarding the above referenced agency complaint that you received...

4/18/17. After review, we would like to respond to your letter with the following detailed explanation.  Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Asst. Admin/Safety Officer, placed an order on 4/21/16 for our Supervisors Safety Bulletin publication. We were provided with birth date information as 3/7 as well as an email address. Within 24 hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.Our computers show that the confirmation went through without anyproblems.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency and they advised us that they did receive payment in full of $295.00) on 11/30/16 for the subscription. They marked the account “Settled Satisfactory” and they reinstated the account so that she will get the remaining newsletters of the 1-year subscription. WE placed a “do not renew” on this account on 1/20/17, once it expires (approximately 2 1/2 months) there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. Once the collection agency is paid there are no refunds.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscription had been accepted before and were cancelled as we instructed.We have initiated a request the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorEN/dh

July 7, 2015 [redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/NM Dear [redacted]: Thank you for your email on 7/2/15 regarding the above    referenced complaint that you received on 6/30/15. After     review,...

we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email address or fax   so we can send written confirmation of the order within 24 hours.This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Administrator, placed an order for our Foundation & Corporate Funding Advantage publication and she provided us with  an email address. Within 24 hours of the discussion, we sent a       confirmation letter that clearly restated the offer discussed,  including the liberal 60-day, no questions asked, cancellation  policy. Our computer shows that the email went through without any  problems.Once the order was placed, the same computer system sent thenewsletters and invoices over a 3-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address showing on this complaint.This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not findthe information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and thesubscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/6/15 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name andtelephone number be removed from our computer files. Thisaction takes approximately 30-days to process. In business wehesitate to say the company will never receive another mailingfrom us. If the company’s name is misspelled or the zip codeincorrect, our computers may not recognize it and somethingmay go out. If that should happen, please call and we willremove that version also. Please know that we do business regularly with thousands of companies whoregularly place repeat orders due to their continued satisfaction and ourexcellent customer service.All of our contact information is in the newsletter. It contains our addressand telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.     Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours, Michael G[redacted] Customer Service DirectorSEN/dhEncl.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by this business in reference to complaint ID [redacted], and have received what I had asked for: no charges to us.  I am afraid that either this company has information that is in error, or they are being deceptive in regards to our ordering ANY subscriptions from them, now or in the past.  We have been through this process before, being charged for items we have not ordered.  We have asked them before to take us off of their mailing list and phone list.  I have asked them to not send any more literature to us, though they continue to do so.  I am in charge of screening calls, opening mail and paying bills. This company, in particular, is flagged by our company, because of the previous problem that we had.
[redacted]

June 26, 2014
Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced complaint that you received on 6/25/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent guality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Controller, placed an order on 11/14/13 for our CFO & Controller Alert publication. He provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/14 and they advised us that they have received payment in full ($299.00) on 6/25/14 for the subscription. They have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues or invoices sent. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.Please be advised that International Credit Recovery is an independent company who handle our delinquent accounts and that we only have a customer/vendor relationship with.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I want you to know that all of the dates that Mr. G[redacted] provided are completely bogus.  Karen Jordan neither authorized, subscribed or rec'd said publication. But seeing that Mr. G[redacted] states no money is due or owing I will accept the resolution I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

June 20, 2014
Dear [redacted]:Thank you for your email of 6/23/14 regarding the above referenced complaint that you received on 6/20/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Please know we do not use the "internet" or any other source to obtain the information we require to start a trial; we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 3/10/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/23/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before; 1-paid in full account and the other 2-accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

This company preforms on the edge of harassment. I have never before been so disgusted with a company's business practices.