Progressive Business Publications

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted] Thank you for your email on 9/21/15 regarding the above referenced complaint that you received on 9/18/15.  After...

review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email address or fax   so we can send written confirmation of the order within 24hours.This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], CFO, placed an order on3/30/15 for our CFO & Controller Alert publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computer shows that the email went through without any problems.  Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the  same address showing on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 9/21/15 as requested. There is no money due or owing on the account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many “risk free” subscriptions had been accepted before; 4 paid in full while others were cancelled as we instructed. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours, Michael G[redacted] Customer Service DirectorSEN/dhEncl.

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/5/14 regarding the above referenced complaint that you received on 3/4/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please...

note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 7/26/13 for our Keep Op To Date On Payroll publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to her [redacted], AL [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 3/5/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several different trial subscriptions had been accepted before (all sent to the same P.O. Box) and those accounts were cancelled as we instructed without issue except this account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

March 6, 2014
Dear [redacted]:
Thank you for your email of 2/14/14 regarding the above referenced complaint that you received 2/27/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
/>
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.
Regarding the specifics of this situation, please note that **. [redacted], Branch Mgr., placed an order on 7/12/13 for our Supervisors Safety Bulletin Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer in writing that was discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5- month period of time.
Thus goods that were ordered by **. [redacted] were sent. Our computer records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation
on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.
We received a call    from    **. [redacted] on 2/14/14 at which time he stated that he verified the information in the account, the mailing address and company name, with our representative when placing the trial subscription. He also stated he gave our representative his date of birth when asked during that same call.
**. [redacted] was then referred back to the collection agency.
As a courtesy we contacted the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
Our telephone contact center is staffed by Customer Service representatives 9:00am-5:00pm EST Monday-Friday. We, also have a 24 hour/7 days a week voice mail system. No call or voicemail was received from **. [redacted] on or after the initial call on 2/14/2014.
Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a
week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

April 10, 2014
Dear [redacted]:Thank you for your email of 4/9/14 regarding the above referenced complaint that you received on 4/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Dean/Athletic Dir, placed an order on 12/9/13 for our Deskbook Encyclopedia Of American School Law book and its companion newsletter. We were provided with an email address and within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/7/14 as requested the same day they contacted us. There is no money due or owning on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 4-paid in full accounts and all the other accounts cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,

April 24, 2014
Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/22/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Dealer Relations, placed an order on 3/1/12 for our Internet Marketing Report publication and he provided us with birth date information as **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show it went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before and were cancelled as we instructed without issue except this account.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.?

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

August 12, 2014Dear [redacted] :Regarding the above referenced rebuttal that you received we submit the following:We stand by our original letter.Customer’s original request was "We have so far refused to pay the bill, and do not want this company to have any of our financial information. Cease contact would be preferred.”As requested we contacted the collections agency on 7/18/14 at which time we advised them to cease and cancel the account. We also initiated a request that the name, address and telephone number be removed from our computer files. This action takes approximately 30 days to process.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us .Sylvia *. N
Dir. Of Subscription Services

February 26, 2015
Dear [redacted]:
Thank you for your email of 2/23/15 regarding the above referenced agency complaint that you received...

on 2/17/15. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Exec Dir, p La Ced an Order On 7 / 18/14 for our Nonprofit Board Report (packet of 5 newsletters per month) publication and she provided us with her email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 2/23/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 2- “risk free” subscriptions had been accepted before; they cancelled 1-account correctly and we cancelled this account.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our compliments.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially Sylvia N.
Dir. Of Subscriber Services

July 31, 2014
Dear [redacted]:Thank you for your email of 7/30/14 regarding the above referenced complaint that you received on 7/25/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted], G/M, placed an order on 10/7/13 for our Selling Advantage publication and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/31/14 and they advised us that they did receive payment in full ($295.00) on 5/14/14 for the subscription. They have marked this account * Settled Satisfactorily”. They reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account after he called us on 5/23/14 and again on 7/25/14. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
We initiated a request on 7/31/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found that they have accepted 4 different trial Subscriptions before and have 1-paid in full account with 9–issues remaining until expiration. Other trials were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.
Cordially, 
Sylvia N. Dir. Subscriber Serv.

March 6, 2014
Dear [redacted]:
Thank you for your email of 3/4/14 regarding the above referenced agency complaint that you received on 2/20/14. After researching this complaint, we would like to respond with the following explanation.
We are a publisher...

who, from time-to-time, sends out promotional mailings of our publications for companies to review. We sent such a promo mailing to [redacted], Payroll Mgr, entitled "What's Working In Human Resources" on 9/9/13.
We send out 2 issues and then a "Conversion Notice" that states, "This is not a bill". We send out the conversion notice to see if the company would like to change to a regular one-year subscription. If we do not get a response the newsletter stops, assuming the company is not interested. There is never any money due or owing on this type of promotional mailing. Also, this type of account expires of its own volition. That is what happened in this instance. There is no money due.
While researching this complaint, we found that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before and cancelled as we instructed without issue. Too, we found that **. [redacted] has been receiving our Keep Up To Date On Payroll since 2005 and paid to have the account renewed each year until 2012.
We did request on 3/6/2014 that the name, address and telephone be removed from our computer files. This action takes approximately 30 days to complete. In business, we hesitate to say they will never receive another telephone offer or mailing. If there are any changes made our computers may not recognize it and something may go out.
If that should happen, please call us and we will happy to remove that version, too.
Please know we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
If you require further help, please do not hesitate to contact our Customer Service Department at ###-###-####.
Thank you.

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]
Thank you for your email of 12/28/15 regarding the above referenced agency complaint that you received...

on 12/23/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that[redacted], ** Support Specialist, placed an order on 8/28/15 for our Communication Bulletin for Managers & Supervisors publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on the complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests,  With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 12/29/15 as requested. There is no money due or owing on the account. Unfortunately we show no contact with anyone from the Company until receiving this complaint.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many “risk free” subscriptions had been accepted before; 7 paid in full accounts, they have an ongoing subscription to our “Keep Up to Date on Accounts Payable” since 2/2003. Other subscriptions were cancelled as we instructed. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

August 10, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]Thank you for your email of 8/4/16 regarding the above referenced agency complaint that you received on 8/4/16. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Manager, placed an order on 1/19/16 for our Quality Managers Alert publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month  period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection.That is what happened in this instance.As a courtesy we contacted the collection agency on 8/4/16 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found another “risk free” subscription had been accepted before and was cancelled as we instructed without issue. We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will  never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

March 20, 2014
Dear [redacted]:Thank you for your email of 3/19/14 regarding the above referenced complaint that you received on 3/18/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Med Asst, placed an order on 1/21/14 for our Primary Care Coding & Reimbursement publication.  We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 3/18/14 as requested when they called us that day. There is no money due or owing on the account.We initiated a request on 3/19/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I would like to add that some of the so called "Facts" presented were not true.   [redacted] is not now, nor has she ever been or represented herself to be Quality Manager.   I wish to be on a "No Call" list from this business so this problem can not happen again.  We have had problems in the past of the same nature.   We do not wish to do business with the company and will not do business via a phone call.Since I see many, many complaints of the same type from other companies, I would think their business practices are suspect.   Also,  I believe they have an "F' rating.I thank Revdex.com for your help.
Regards,
[redacted]

February 27, 2014
Dear [redacted]:
Thank you for your email of 2/27/14 regarding the above referenced complaint that you received on 2/7/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
/>
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.
Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 9/11/13 for our Administrative Professional Update publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
Please be advised that our Website is fully functional at www.pbp.com and our telephone contact center is staffed by Customer Service representatives 9:00am-5pm EST Monday-Friday.
As a courtesy we cancelled this account on 2/18/14 as they requested via U.S. Mail. There is no money due or owning on the account.
We initiated a request on 1/9/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 2 4 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

...

                                        ...⇄ 29, 2017   Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE [redacted]/IA Dear Ms. [redacted]:Thank you for your email of 12/15/17 regarding the above referenced agency complaint that you received on 12/15/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Guidance Counselor, placed an order on 11/29/17 for our [redacted] book and its companion newsletter. We were provided with birth date information as 3/18 as well as an email address.Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book, newsletters and invoices over a 1-month period of time. Thus goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we did cancel the newsletter on 12/12/17 when we received a cancellation request. There is no money due or owing on this account. We emailed a “Postage Paid” return label to the email on file so the book can be returned.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone  number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our email, address, telephone, and fax numbers, as well as our website. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if youhave any questions at [redacted]. Thank you.Cordially yours,[redacted]SEN/dhEncl.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Please note that all attempts to reach someone at the phone numbers provided went unanswered.  Therefore cancellation could not be made on an unmonitored system with no voice mail. Also, no where could it be easily identified that a cancellation could be accepted by writing cancel and returning the invoice.   Please note other various complaints against this business and business practices.  To the best of my knowledge, this order was not completed with [redacted], but rather information from prior orders is being used to give credence to this invoice. Since someone's birthday does not change, it is not a viable answer that all orders are legitimate because of this information. I accept the response since we have in writing that Belle Haven is no longer responsible for any invoices. Please ask that this company remove Belle Haven and all associate's names from their call list. Regards,
[redacted]
Assistant Controller

November 28,2016Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/KYDear Ms [redacted]:Thank you for your email of 11/21/16 regarding the above referenced agency complaint that you received on 11/20/16. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that [redacted], HR Manager, placed an order on 3/16/16 for our Deskbook Encyclopedia of Employment Law and its companion newsletter. We were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated  the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book,newsletters and invoices over a 8-month period of time.Thus goods that were ordered by Ms [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. We did call Ms [redacted] on 7/14/16 at which time she requested cancellation on the newsletter, we also emailed her a postage paid return label for the book to [redacted], we have not received the book back to date.As a courtesy we contacted the collection agency on 11/28/16 and advised them to cease collections for the book portion. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.While researching this complaint we did find that this organization has done business with us in the past and is aware of our cancellation policy.We found other “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dh Encl.

March 6, 2013
Dear [redacted]:
Thank you for your email of 3/4/14 regarding the above referenced complaint that you received 2/18/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.
/>
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send a written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that someone who identified themselves as [redacted], H/R Generalist, placed an order on 5/14/13 for our What's Working in Human Resources publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 3/5/14 and they advised us that they did receive payment ($299) on 1/16/14. The agency has reinstated the account so they will receive that remaining issues of the 1-year subscription. Once the account expires there will be no further issues, invoices or renewal notices sent. We have placed a "do not renew" on the account on 2/18/14. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account. Please be advised once the collection agency has been paid there can be no refunds made.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

June 2, 2014
 Dear [redacted]:Thank you for your email of 5/30/14 regarding the above referenced complaint that you received 5/28/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that...

our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], CFO, placed an order on 9/30/13 for our CFO and Controller Alert publication and he provided us with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. We do show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the Invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/14/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned over for collection. There Is no money due or owing on this account.We asked if they had received payment on this account, as **. [redacted] states in his complaint and they said they have not received any type of payment on the account. Be advised that once the collection does receive payment there can be no refunds made.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found other trial subscriptions had been accepted before and were cancelled as we instructed without issue.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,