Progressive Business Publications

September 4, 2014
Dear [redacted]:Thank you for your email of 8/29/14 regarding the above referenced agency complaint that you received on 8/28/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing, address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Office Mgr., placed an order on 1/28/14 for our Deskbook Encyclopedia of Employment Law book and its companion newsletter and she provided us with an email address at that time. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked canceliation policy. Our computers show that the confirmation went through without any problems.
Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. Further, our computers do not show ever receiving any calls from this company as Ms Scott states in the complaint.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/29/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 1–paid in full account while others were cancelled as we instructed without issue except this account. The book was never returned because they state they never received it, but they did receive the newsletters which went to the exact same address. We found they did cancel the newsletter on 5/28/14 but not the book portion of the account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially,Sylvia N. Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
The price is bogus.  On the bottom of the newsletter it states the subscription is $94.56/year
Regards,
[redacted]

March 19, 2015
Dear [redacted]:
Thank you for your email of 3/17/15 regarding the above referenced agency complaint that you received...

on 3/17/15. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Payroll Mgr., placed an order on 8/4/14 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the samecomputer system sent the newsletters and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day "wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 3/17/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for Collection. There is no money due or owing on this account.
Please be advised that [redacted] is just one the collection agencies we use, they are out of New York State. They are not part of our publishing business.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please feel free to contact our Customer Service Department if you have any further questions at [redacted].
Thank you.
Cordially Sylvia N.
Dir. Of Subscriber Services

March 6, 2014
Dear **. [redacted]:
Thank you for your email of 3/6/14 regarding the above referenced agency complaint that you received on 3/5/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person's birth date.
Regarding the specifics of this situation, please note that [redacted], Facility Mgr, placed an order on 8/30/13 for our Quality Manager's Alert publication and we were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4- month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
As a courtesy we cancelled this account on 3/5/14 as requested the same day she contacted us. There is no money due or owning on the account.
We initiated a request on 3/6/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 5-paid in full accounts while other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.

November 3 2014Dear [redacted]:We received your email of 11/3/14 and we did respond to the above referenced complaint that we sent to the Revdex.com on 10/10/14.Someone who identified himself as [redacted] accepted our Safety Compliance Alert "risk free” subscription on 8/7/14 and we faxed him a confirmation letter within 24 hours of the conversation. All that was required was to write CANCEL on the invoice and return it or call us and we would have cancelled it for him immediately. As stated in our letter to him on 10/20/14, we have cancelled the account and suppressed the name from our computers.
We have done everything that was requested and feel this complaint has been resolved. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
However, I would also like to add that in the past I have received subscriptions and have canceled several. That being said I don't believe I received this call nor did I ever receive an e-mail or mail correspondence from them regarding this matter. And just because they didn't receive a fail message from my e-mail address or a returned mailing does not constitute it being received.  I  take responsibility when the responsibility is mine but this time I believe it wasn't.Regards,
[redacted]

July 31, 2014
Dear [redacted]:Thank you for your email of 7/30/14 regarding the above referenced agency complaint that you received on 7/29/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 1/8/14 for our What's New In Benefits & Compensation publication and she provided us with a birth date of [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many trial subscriptions had been accepted before; 3-paid in full accounts, 2-of which were renewed for 5 plus years, while others were cancelled as we instructed without issue.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Sylvia *. N[redacted] Dir. Of Subscriber Service

September 7,...

2016
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
[redacted]
Thank you for your email of 9/2/16 regarding the above referenced agency complaint that you received on
9/1/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programs. We have very stringent quality control procedures regarding
our representatives making this offer. These include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Manager, placed an order on
1/5/16 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated
the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by Ms Benham were set to the same
mailing address that shows on this complaint . This computer system records and tracks all confirmations,
invoices, online programs, books, periodicals and cancellation requests. It does not show that we ever
received a cancellation on this account or mail returned as “undeliverable”. If we had we would have
cancelled the account immediately.   
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 9/6/15 and advised the agency to cease collections
and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before
and were cancelled as we instructed.
We have initiated a request that the company name and telephone number be removed from our computer files.
This action takes approximately 30- days to process. In business we hesitate to say the company will
never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number.
We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily
from our coast-to-coast subscribers.
 

Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000.
Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.

August 14, 2014
Dear [redacted] :Thank you for your email of 8/13/14 regarding the above referenced agency complaint that you received on 8/5/14. After review, we would like to respond to your...

letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 1/16/14 for our Deskbook Encyclopedia Of Employment Law and its companion newsletter. [redacted] provided us with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked Cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/5/14 as requested the same day they contacted us and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. We found that the newsletter portion of the account was cancelled on 2/26/14 and the book has since been returned to us.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1–paid in full account while others were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of Our contact information is in the newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]. Thank you
Cordially,
Sylvia N. Dir. Of Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Myself and my employer do not want to be contacted by this company again and wish for any and all of our current subscriptions to be cancelled immediately. 
Regards,
[redacted]

October 30, 2014Dear [redacted] :Thank you for your email of 10/30/14 regarding the above referenced complaint that you received on 10/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Project Mgr., placed an order on 8/11/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as a fax number ([redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 10/28/14 @2:38PM (EST) as requested the same day they contacted us. There is no money due or owing on the account.We initiated a request on 10/30/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different ``no risk” subscriptions had been accepted before and all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.CordiallySylvia N. Dir. Of Subscriber Services

August 21, 2014
Dear [redacted] :Thank you for your email of 8/20/14 regarding the above referenced complaint that you received on 8/15/14. After review of our detailed electronic records we...

would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], H/R Mgr., placed an order on 2/25/14 for our What’s Working In Human Resources publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 8/20/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted]
Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

June 3,...

2015
[redacted]
Revdex.com
1880 JFK Blvd –
Ste 1300
Phila., PA  19103
RE: COMPLAINT LETTER/FILE #[redacted]/CA
Dear [redacted]:
Thank you for your email of 6/1/15 regarding the above referenced agency complaint that you received on 5/29/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Quality Mgr., placed an order on 2/17/15 for our Quality Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.

The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and
cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 6/2/15 as requested. There is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3 different “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue.
We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you
have any questions at ###-###-####. Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.

August 10, 2016
[redacted]
We received your email of 7/27/16 and we did respond to the above referenced complaint that we sent to
the Revdex.com on 8/1/16.
We have initiated a request that the company name and telephone number be removed from our computer files.
This action takes approximately 30- days to process. In business we hesitate to say the company will
never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that
version also.
A "stop" has been placed on this account. Once it expires (7 issues remaining), you will receive no   further issues, invoices or renewal notices.
In the state of Pennsylvania, we must send the product you've paid for.  If you do not want the publications, simply pass them on to someone else or disregard them.  Thank you for allowing me to explain our company's protocol in this matter.  
We have done everything that was requested and feel this complaint has been resolved. Thank you.

Thank you.
Cordially,
Michael G[redacted]
Customer Service Director
SEN/dh      Encl
Tell us why here...

Dear [redacted]:
As we just discussed on the phone, you are starting a no-risk subscription to Environmental Compliance Alert, a print newsletter and online resource center.
Our subscribers tell us that they immediately see the benefits of this quick, relevant, and...

actionable information that helps you stay up-to-date, keep your facilities compliant, and do your job even better.
You can expect the first issue of the print newsletter in a couple of weeks. But you don’t have to wait until then. You now have exclusive access to the website: [redacted].
Username: [redacted] Password: [redacted]
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[redacted]Real Estate Manage[redacted]
As you’ll remember from our phone discussion, in addition to access to the rich Web resources, you'll receive your first mailed issue in three weeks and your second one two weeks later. If you love the value you get from Environmental Compliance Alert, like thousands of other subscribers do, the cost for a full year is only $299.00. You can submit payment along with the invoice we mail you, or you can use your personal invoice under the "My Account” tab on the Environmental Compliance Alert website. If for any reason you don't find the service valuable, simply let us know by marking "cancel" on the invoice, within sixty days, and return it to us - no questions asked -Otherwise your subscription will continue uninterrupted.
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May 15, 2014
Dear [redacted] :Thank you for your email of 5/14/14 regarding the above referenced complaint that you received on 5/9/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted]. [redacted], Mktg Mgr., placed an order on 7/30/13 for Our Selling Advantage publication. She provided us with a birth date of **, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our electronic records show that the confirmation letter went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same - computer system sent the newsletters and invoices Over a -month period of time.
Thus the goods that were ordered by [redacted]. [redacted] were sent to the same address that shows in this complaint. This computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as undeliverable. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/9/14 and they advised us that they have received payment in full ($295.00) on 3/26/14 for the subscription. They have marked this account "Settled Satisfactorily" and they reinstated the account so that she will get the remaining issues of the 1-year subscription. Once it expires there will be no further issues, invoices or renewals sent. A "do not renew" was placed on the account on 5/9/14. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this account. Once the collection agency receives payment there can be no refunds made.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process after the expiration date. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
While researching this complaint we did find that this company has done business with us in the past and are aware of our Cancellation policy. We found that they have accepted many trial subscriptions before; 5-paid in full accounts while others were cancelled as we instructed without issue and we did find an account for our Supervisors Safety Bulletin publication that has been renewed each year for 3-years. Further, our computer files show that we received a call from **. [redacted] on 5/9/14 (34:53 PM (EST) to verify the information we have is correct and we explained to her our Do Not Renew policy that has been placed on the account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in the newsletter. It contains our address and telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially,

July 3, 2014
Dear [redacted] :Thank you for your email of 7/2/14 regarding the above referenced complaint that you received on 7/1/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified herself as [redacted], Office Mgr., placed an order on 1/27/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. Further, our contact telephone number matches the one in this complaint.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom.As a courtesy we cancelled this account on 7/2/14 as requested. There is no money due or owing on the account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.Cordially, 
Sylvia N. 
Dir. of Subscriber Services

November 24, 2014Dear [redacted]:
Thank you for your email of 11/24/14 regarding the above referenced agency complaint that you received on 11/20/14. After review, we would like to respond...

to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of Cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.
Regarding the specifics of this situation, please note that [redacted], Staffing Spec, placed an order on 4/14/14 for our What's Working In Human Resources publication and he provided us with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60- day, no questions asked cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to him at [redacted], CA [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as `undeliverable”. If we had we would have Cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 11/24/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no - ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different `risk free” subscriptions had been accepted before. All those were cancelled as we instructed without issue except this account.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

From: Revdex.com of Metro Washington DC
arial;"> <[email protected]>Date: Tue, Apr 22, 2014 at 4:25 PMSubject: Fwd: Complaint # [redacted]To: [redacted] <[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Tue, Apr 22, 2014 at 2:49 PM
Subject: Complaint # [redacted]
To: [email protected]
The company Progressive Business Publications has dismissed all claims and charges against us.
 
Thanks.
[redacted]
 
** **                                          
 
[redacted]
 
[redacted]                              
[redacted]
###-###-#### Ext. [redacted]                                                                                             
[redacted]
 
 
Information in this message and any attachment is intended solely for the above named recipient(s).

February 5, 2015Dear [redacted]:
Thank you for your email of 2/5/15 regarding the above referenced complaint that you received on 2/4/15. After review of our detailed electronic records we...

would like to respond to your letter with the following- explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our'newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 2 4 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Development Dir, placed an order on 5/1/14 for our Foundation & Corporate Funding Advantage publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 10/28/14 as requested. There is no money due or owing on the account.For an ACH payment to be processed a company would have to transfer money to our account; they would require our account number as well as our Routing number. Which, to our knowledge they never requested that information. Secondly, we do not have a publication that costs $664.29. The publication [redacted] accepted costs $240.00 annually and as we stated above this account was cancelled with no money due or owing on 10/28/14.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different "risk free" subscriptions had been accepted before; 1-paid in full account while other accounts were cancelled.Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services