Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  Regards, [redacted]

August 28, 2014
Dear [redacted]:
Thank you for your email of 8/28/14 regarding the above referenced agency complaint that you received on...

8/26/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Facilities Mgr., placed an order on 1/15/14 for Our Safety Compliance Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/28/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or Owing on this account.
While researching this complaint we found the [redacted] contacted us on 8/26/14 G 4:14 PM (EST) and verified all the information we have to start a trial subscription for [redacted] is correct. At that time we offered for him to pay for "issues served” only or $130.00 and she advised us she would get back to us with an answer but no one ever called back.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially Yours,Sylvia N. Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:We have stated in writing, over the phone directly to the company and through phone conversations with their collection department that we want no further mailings, emails, solicitation, etc. Yet they continue to send their mailings and emails. We have written Cancel on 2 bills and mailed them back, yet they still sent us to collection. We paid the bill out of desperation to make everything stop and again requested to be removed from all mailing s and emails. And they are still arriving. We have been advised by their collection company if we do not this stopped we will be charged again. However no action we take, calls, "Writing cancel on bills/correspondence", cease and desist letters, etc.. are stopping this company. We simply want EVERYTHING to stop and confirmation of such.
Regards,
[redacted]

April 10, 2014
Dear [redacted]:Thank you for your email of 4/8/14 regarding the above referenced complaint that you received on 4/2/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Safety Dir/Maint, placed an order on 12/16/13 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 2 4 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/2/14 as he requested via email that same day. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a few different trial subscriptions had been accepted before by **. [redacted], 2-were cancelled as we instructed but 1-account went to our collection agency for nonpayment or cancellation in 2011. All the information to start a trial subscription matches the first account we had for **. [redacted]. We found the old account (mentioned above) that had been in collection but was ceased some time ago. There is no money due or owing on either account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you,

August 28, 2014
Dear [redacted]:
Thank you for your email of 8/26/14 regarding the above referenced complaint that you received on 8/26/14....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Mktg Dir, placed an order on 4/7/14 for our Foundation & Corporate Funding Advantage publication and [redacted] provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the Offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on this account or mail returned as `undeliverable”.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 8/27/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before and all accounts are cancelled now.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.
Cordially,
Sylvia N.
Dir. Of Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because: I never spoke to any representative and never would have agreed to said subscription. The information that is supplied in the mailings in no way shape or form applies to my business. The newsletter sale is deceptive business practice. You never spoke to [redacted] on any phone conversation. My birth date is a matter of public record and is available on Facebook or Linkedin Social Media sites. I never had a conversation with any of your company representatives. I never would have a agreed to #300.00 annually for a subscription that did not apply to my business. It is of no use to me and no one from our office ever had a conversation regarding your subscription service. Olease remove my name and information from all mailing lists and credit my account completely.
Regards,
[redacted]

April 17, 2014Dear [redacted]:Thank you for your email of 4/11/14 regarding the above referenced agency complaint that you received on 4/4/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Compliance Dir, placed an order on 8/23/13 for our Safety Compliance Alert publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/11/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.Please be advised that [redacted], out of New York State is not associated with our company in any way other than being just one of our collection agencies.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trials subscriptions had been accepted before; 1-paid in full account to the collection agency in 2013, while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted]Thank you.

April 10, 2014
Dear [redacted] :Thank you for your email of 4/8/14 regarding the above referenced complaint that you received on 4/3/14. After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Controller, placed an order on 1/24/12 for our Whats New In Credit & Collections publication. He provided us with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked cancellation policy. Our electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a -month period of time.Thus goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as Yundeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2 warning notices and an additional 30-day wait period the account may be turned Over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/10/14 and they advised us that they did receive payment (126. 50) on 4/9/14 for issues served only. They have marked this account Settled Satisfactorily. There will be no ramifications due to the account being turned over for collection. There is no money due or Owing on this account. Please be advised that once the collection agency receives payment there can be no refunds made.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 5-paid in full accounts and others cancelled as we instructed.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone. We also have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

October 23, 2014
Dear [redacted]:
Thank you for your email of 10/23/14 regarding the above referenced agency complaint that you received on 10/21/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method...

by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Exec Dir, placed an order on 4/3/14 for our Communications Bulletin For Managers & Supervisors publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as \undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3 "risk free” subscriptions had been accepted before and all were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Be advised that we will be happy to respond to any complaint received from any State office with this same information when we receive it.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

January 30, 2 014
Dear [redacted]:
Thank you for your email of 1/29/14 regarding the above referenced complaint that you received on 1/28/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.
Regarding the specifics of this situation, please note that **. [redacted], Security Dir, placed an order on 5/29/13 for our Deskbook Encyclopedia Of Employment Law book and its companion newsletter. We were provided with a birth date of [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5.months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 1/29/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted over the years; 6-paid in full accounts, 1-current account for our Administrative Professional Update publication since 2010; while other accounts were cancelled as we instructed without issue.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me with the understanding that we no longer receive future invoices or publications from this company.
I appreciate the fact they have agreed to cancel our account with no monies being owed or due.Regards, [redacted]

October 2, 2014
Dear [redacted]:Thank you for your email of 10/2/14 regarding the above referenced agency complaint that you received on 9/26/14. After review, we would like to respond to your...

letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.
Regarding the specifics of this situation, please note that [redacted], Facilities Mgr., placed an order on 3/27/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the book, newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 10/2/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned Over for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many "no risk” subscriptions had been accepted before; 7–paid in full accounts while others were cancelled as we instructed. Further, we did find an account for their Director of Finance that was paid and renewed from 10/2002 thru 10/2007. Also, we found that they did cancel the newsletter portion of the account On 5/28/14; the book was not cancelled at that time. We are enclosing a "Postage Paid" label so that they may return the book at Our expense.
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.Cordially Yours,Sylvia N. Dir. Of Subscriber Services

May 8, 2014
Dear [redacted]:Thank you for your email of 5/8/14 regarding the above referenced agency complaint that you received on 5/7/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 11/1/13 for our Private School Law In America book and its companion newsletter and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/6/14 and advised them to cease collection and cancel this account. They have assured us that this will- be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account. In this complaint [redacted] states, "they did not receive" any material from us but on 1/22/14 we did get a request to cancel the newsletter portion of the account and that was done immediately. To date, we have not received the book.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

August 1, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
  [redacted] Thank you for your email of 7/27/16 regarding the above referenced agency complaint that you received...

7/25/16. After review, we would like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that [redacted], Facilities Supervisor, placed  an order on 8/27/15 for our Facility Managers Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a Confirmation letter that clearly restated the offer discussed,  Including the liberal 60-day, no  questions asked, cancellation policy. Our computers show that the confirmation went through without any  problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/1/16 and they advised us that they did receive payment in full of ($299.00) on 4/28/16 for the subscription. They marked the account “Settled Satisfactory” and they reinstated the account so that he will get the remaining newsletters of the 1-year subscription. Once it expires (approximately 4 months) there will be no further issues, invoices or renewals sent. There will be no ramifications due to the account being turned over for collection. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found  numerous “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue except for this one.We initiated a request on the same day that the company name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.  Cordially yours,  Michael G[redacted]  Customer Service Director  EN/dh Tell us why here...

April 24, 2014
Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced complaint that you received on 4/22/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Acct 1, placed an order on 26/14 for Our CFO & Controllers Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/22/14 as she requested that same day she contacted us. There is no money due or owing on the account.We initiated a request on 4/23/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

May 15, 2014
Dear [redacted] :Thank you for your email of 5/14/14 regarding the above referenced agency complaint that you received on 5/7/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we...

secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Acct, placed an order on 9/6/13 for our CFO & Controllers Alert publication and she provided us with birth date information as 3/1, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/15/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted before; 1paid in full account while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please be aware that we are not connected in any way with [redacted] out of New York State. They are an independent business that we use as 1-of our collection agencies when an account is delinquent and the relationship is that of customervendor only.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially,

May 22, 2014
Dear [redacted] :Thank you for your email of 5/21/14 regarding the above referenced agency complaint that you received on 5/19/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we...

secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Payroll Mgr., placed an order on 10/24/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by [redacted] were sent to her [redacted], WV [redacted]. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as undeliverable. If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom. However, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/21/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 14-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.

March 31, 2014
Dear [redacted]:Thank you for your email of 3/31/14 regarding the above referenced agency complaint that you received on 3/27/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], H/R & Payroll Mgr, placed an order on 5/3/12 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computer shows that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 3/31/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 1-paid in full account while others were cancelled. We did find several trial subscriptions for their Maintenance Supervisor and all the information to start a trial subscription matches his 1st account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

May 3, 2014
Dear [redacted]:Thank you for your email of 5/7/14 regarding the above referenced agency complaint that you received on 5/6/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this, situation, please note that [redacted], Ops Dir, placed an order on 10/24/13 for our Quality Manager's Alert publication and he provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/6/14 as requested and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1-different trial subscription had been accepted before and was cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at [redacted].Thank you.