Progressive Business Publications

Hello, I have been receiving emails, letters and a couple phone calls from this company (Progressive Business Publications) despite cancelling them altogether. One specific letter I received involves an invoice in which they were charging my company for $299.00 which I never authorized. Upon further investigation into this company, I've found several sites containing hundreds of negative reviews about this company soliciting individuals and businesses, carrying the same issue regarding soliciting and unauthorized services. Please do anything you can to assist in stopping these fraudulent activities from this company. Thank you

April 13, 2015
Dear [redacted]:
Thank you for your email of 4/13/15 regarding the above referenced complaint that you received on 4/10/15....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Q/M, placed an order on 1/30/15 for our Quality Manager’s Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr. Johnson were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 4/13/15 as they requested. There is no money due or owing on the account.
We initiated a request on 4/13/15 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if he receives 1-more issue please keep it with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 7-different `risk free” subscriptions had been accepted before; 4-for Mr. Johnson himself. All other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and although I  find that this resolution of cancelling the account with no charges due is satisfactory to me, the business did not accurately report the solicitation of the phone call as their representative was told repeatedly that we did not want their product.
Regards,
[redacted]

September 25, 2014
Dear [redacted]:
Thank you for your email of...

9/23/14 regarding the above referenced complaint that you received on 9/23/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Captain, placed an order on 4/23/14 for our Safety Compliance Alert publication and he provided us with his email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by Mr. Klaus were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 9/23/14 as requested. There is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different ``no risk” subscriptions had been accepted before; 14-paid in full accounts while other accounts were cancelled.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially Sylvia N. Dir. Of Subscriber Services

June 26, 2014
Dear [redacted]:Thank you for your email of 6/26/14 regarding the above referenced agency complaint that you received on 6/24/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Bkkpr, placed an order on 11/22/13 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/26/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 2-different trials for [redacted] herself (all information given to start a trial matches the account in question) , as well as 1-paid in full account while others were cancelled as we instructed without issue except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

May 29, 2014
Dear [redacted]:Thank you for your email of 5/23/14 regarding the above referenced agency complaint that you received on 5/21/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our pri[redacted] method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Biller-CPC, placed an order on 9/30/13 for our Pri[redacted] Care Coding & Reimbursement publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

July 10,2017[redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #12235701/JOSH WEBER/NBDear...

[redacted]:Thank you for your email of 6/30/17 regarding the above referenced agency complaint that you received on 6/29/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer.  These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that Josh Weber, Principal, placed an order on 9/12/16 for our Legal Update for Teachers: The Complete Principal’s Guide and its companion newsletter. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated  the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the book,newsletters and invoices over a 8-month period of time. Thus goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. We did receive a cancellation request for the newsletter on 2/6/17. As a courtesy we contacted the collection agency on 7/5/17 and advised them to cease collections for the book portion. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. Until receiving this complaint we were not aware that the book was not received.While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found several “Risk free” subscription had been accepted before; 3 paid in full all others were cancelled as we instructed without issue except for this one.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dh Encl.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
I have never ordered anything from this company. I, as well as my co-workers at this office, receive many telephone calls on almost daily basis asking verification of doctor's, and staff working here at [redacted]) saying they need to update their information. Since this is a hospital, we deal with many different companies of all sources, but I have never received a telephone call from this company offering anything, if they ever called, it was not to offer any products; or services to me. In addition, on the bills we have been receiving, there is no telephone listed to call them back. Also, I have never received any online programs, books, periodicals; or anything else but a bill from this company here at work. I would have never order their products/services since I do not have any authorization to order anything by phone, or online. The first time I see their telephone number is in the attachment just sent from you. 
I appreciate they're cancelling the account for whatever they claim I had ordered; although I know I didn't order anything.
Thank you for your help in resolving this matter.
Regards,
[redacted]
[redacted])
[redacted]
Ph: ###-###-####
Fx: ###-###-####
Email: [redacted]

February 27, 2014
Dear [redacted]:
Thank you for your email of 2/27/14 regarding the above referenced complaint that you received on 2/26/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that **. [redacted], Ops Superv., placed an order on 7/24/13 for our Quality Manager's Alert publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our
cancellation policy. We found many different trial subscriptions had been accepted before; 6-paid in full accounts while other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.

July 30, 2014
Dear [redacted] :Thank you for your email of 6/24/14 regarding the above referenced complaint that you received 6/26/14. After review, of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer and they include verifying the mailing address.Regarding the specifics of this situation, please note that [redacted], Maintenance Mgr., placed an order on 11/27/13 for Our Facility Managers Alert publication. Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation on the account or mail returned as `undeliverable”. If we had we would have cancelled the account immediately.With all telephone orders placed, if the Ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 6/26/14 and advised the agency to cease collections and to cancel the account. They have assured us that this has been done. There will be no ramifications due to the account being turned Over for collection. There is no money due or owing on this account. We asked if they had received payment on this account.
The customer stated that he spoke "to a Ranae at [redacted] to have this account cancelled”. That phone number is to a satellite office. Though we don’t know who that person is, [redacted] would have been directed to contact the Customer Service Dept. at [redacted] to have the cancellation processed. We do not show that he ever contacted us.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 4 trial subscriptions had been accepted before and were cancelled as we instructed without issue except this account.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter. It contains our address and toll free telephone number. We, also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

February 27, 2014
Dear [redacted]:
Thank you for your email of 2/26/14 regarding the above referenced complaint that you received on 2/12/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
/>
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth.
Regarding the specifics of this situation, please note that [redacted], Proposal Coord, placed an order on 6/28/13 for our Selling Advantage publication. We were provided with a birth date of [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.
Thank you.

May 5, 2014
Dear [redacted] :We received your email dated /5/14, regarding the above reference complainant.In order to respond to the complaint we require further information:1. What is the name of the person who is receiving thepublication? We can find nothing under...

complainants In -2. Did they receive an invoice? If so, what is theAccount number and name of the publication?Please be advised that the only accounts we could find were very old and cancelled.If you can obtain the current information, please send it to us and we will respond to the complaint immediately.Thank you very much for any assistance you may provide.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved]
 Complaint: [redacted]
I am rejecting this response because:
This
letter is in response to the letter I received dated July 23, 2014 from
Progressive Business Publications through the Revdex.com complaint center. I have not
changed my mind or decision about filing the complaint despite this response
from Progressive Business Publications because the problems described in the
complaint still stand. My response to the letter is as follows:
To
Paragraph 1:
I did acknowledge in my original
complaint that the order was made through a telephone solicitation, but as also
stated in the complaint, the “representative” for the publication did not
advise [redacted] or myself ([redacted]) of anything other
than a FREE email publication. They attempted to get an email and personal
information for officers of the company in order to obtain the publication
order, but when the representative assured me it was a free publication, I gave
her my email address and told her I would screen the publication to see if it
was in line with our company interests. At no point during the call did the
woman say she worked for Progressive Business Publications, she clearly stated
she worked for the Environmental Compliance Bureau sending free email
publications to construction companies.
To
Paragraph 2:
I also acknowledged that we did sign up for what was
described as a FREE publication. The publication had nothing to do with our
company and I attempted to get off of their mailing list. The confirmation
letter that is described was attached to a newsletter. I browsed the newsletter
and determined it was not in line with our company interests and filed it away.
It did not cross my mind to read the bottom print about “Billing cancellation”
when the publication was free anyways. Many companies offer free publications
with the offer to upgrade to certain packages, this is nothing new to our
company.
To
Paragraph 3-5:
We did not receive our first invoice
from Environmental Compliance aka Progressive Business Solutions aka Whoever they
are this week until I received a collection call from another company stating
we had a balance. When I looked up Environmental Compliance I found out their
phone number and information was for Progressive Business and that
Environmental Compliance was just a front website. On the phone with that
person I was also given a balance number. The woman on the phone who is stated
in my complaint insisted they emailed and mailed invoices over a 5 month
period, except that I haven’t received any in my email inbox and our bookkeeper
never received any via mail to enter as a bill or dispute. The woman accused
our mail person of “losing” the bills, but the bookkeeper is the one that sorts
the mail and enters the bills and doesn’t “lose” invoices. Our company would be
out of business if we didn’t pay legitimate invoices regularly. The ONE invoice
the woman finally agreed to send me was dated for the exact date our “free trial”
(as she called it) started with the publication. I’m not sure how something is
free or on a free trial if you send out a bill at the same time, unless she
made a mistake while back dating an invoice I demanded to see.
To
Paragraph 6:
I can assure you that I have not
signed up for any other “free” publications from this company, unless they are
referring to someone else in the company from before I worked here. We also don’t
have their company in our [redacted] database showing we’ve EVER paid them for
anything they would call a service or delivery of goods.
To
Paragraph 7:          
Even after my complaint to the “collection
agency”, Progressive Business, and to the Revdex.com, I’ve actually still been
receiving emails from the so called Environmental Compliance as recently as
Sunday. I have had to send all the emails to my junk folder all together
because this company will not remove our information from their system or stop
emailing me. They email several times a week and refuse to take action against
this. There are a dozen times over the last several months I have tried to be
removed from their email list to no avail. For this company to accuse us of
owing them anything when they spam a person’s inbox is highly unprofessional.
To
Paragraph 8:
I have since researched Progressive
Business and the collection company they had call us, and I agree they do
business regularly with thousands of companies, but a lot of them are on the
web and on Revdex.com complaining about being suckered into a “free” publication and
billed later, if at all.  A lot of the
people seemed to just get calls directly from the collection agency accusing
them of owing money just as my company did. I believe forums and websites for
complaints like these speak volumes to this company’s nature and business
dealings. If I  had known the true name
of the company at the time of the cold call in December 2013 you can be sure
the phone call would have ended at the moment.
If
you have any questions regarding the above letter or my complaint please don’t
hesitate to call me at ###-###-####, or email me at [redacted].
Regards,
[redacted]

April 28, 2014
Dear [redacted] :Thank you for your email of 4/28/14 regarding the above referenced complaint that you received on 4/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted], Med Asst, placed an order on 1/31/14 for our Primary Care Coding & Reimbursement publication. We were provided with birth date information as 130, as well as a fax number ([redacted]) . Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/28/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 3-different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

This is a compete Scam. They call offering a free trial of some sort of HR publication that I truly had no interest in as we sub out our HR department, but the call was local and the lady was from our town so I agreed to get a trial issue of the publication thinking I was just helping someone out. Within the fine print was if you don't cancel you will be billed $299. Of course since I never looked at the "newsletter" I didn't cancel and was billed. I started returning the letters to the company as I didn't want the newsletter and I for sure didn't want their nonsense for $300. Progressive sent me to collections and we were forced to pay. They ask for your birthday, mothers maiden name, or street address as verification that you agree to pay for their service if you don't cancel. Total scam.

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  However, I disagree with some of the information provided by the company. I wrote cancel on the invoice and returned the book. I did not have a subscription for a newsletter. Nevertheless, when I spoke to the company in December about my cancelled book item, the response was "I still have to pay for it". At that time, they knew I did not want their book and wished to cancel it. So, I'm still not sure why it went to collections. But I am pleased that my account has been settled. I will not be doing business with this company in the future.
Regards,
[redacted]

This company needs to be shut down. They are scam artists and nothing more. Apparently I received a sales call and agreed to receive one free newsletter. 8 months later, I'm receiving calls from a collection agency and I just had to pay $299 for nothing! This is so unethical.

June    30, 2014
Dear [redacted]:Thank you for your email of 6/30/14 regarding the above referenced agency complaint that you received on 6/26/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that **. [redacted], Asst Plant Dir, placed an order on 12/2/13 for our Facility Manager's Alert publication and he provided us with birth date information as [redacted], as well as an email address.Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 6/30/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many many trial subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request on the same day that the company name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

October 16, 2014
Dear [redacted]:
17.7777786254883px; font-family: arial, sans-serif;">Thank you for your email of 10/16/14 regarding the above referenced agency complaint that you received on 10/10/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person’s birth date.
Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 3/27/14 for our Keeping Your School Safe & Secure: A Practical Guide book and its companion newsletter. He provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices plus and additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 10/16/14 and advised the agency to cease collections and to cancel the book portion of this account. They have assured us that this hasbeen done. There will be no ramifications due to the account being turned over for collection and there is no money due or owing on this account. They did cancel the newsletter portion of the account on 5/20/14. They did not cancel the book portion at that time. They state in the complaint that they did not receive anything from us but they cancelled the newsletter and that went to the same address as the book. I am enclosing a “Postage Paid" label so that in the event it is located it can be returned at our expense.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “no risk” subscriptions had been accepted before; 4–paid in full accounts while others were cancelled as we instructed. 
We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version too.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.
Please feel free to contact our Customer Service Department if you have any further questions at 1-[redacted].Thank you.Cordially Sylvia N. Dir. Of Subscriber Services