Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  
Although the company states that they did not receive cancellations or return of items, this is not true. I sent every single invoice back to the company with "CANCEL" written in marker on the invoice and as time marched on I included notes and requested contact to clear up the confusion, I wrote, emailed and attempted to call this 'company' but there is no way to reach them. Phone trees keep you from speaking to a live representative and emails are bounced back as undeliverable. If the 'company' looks at it's track record online, they will find that they are a proven failure as an organization with hundreds of complaints just like mine on record. They might consider altering their business practices. 
Regards,
[redacted]

June 5, 2014
Dear [redacted] :Thank you for your email of 6/3/14 regarding the above referenced agency complaint that you received 5/30/14. After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we...

secure orders is by telephone solicitation. In such cases, our representatives take orders With a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding Our representatives making this offer. These include verifying the mailing address, asking for the month and day of the persons birth and asking for the persons email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], EnvirHealthSafety Dir . , placed an order on 3/12/14 for our Environmental Compliance Alert publication and we were provided with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the Order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 6/4/14 as requested. There is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many, many different trial subscriptions had been accepted before; 16 paid in full accounts while other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it Contains our toll free telephone number. We, also, have a 24 hour 7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.

April 24, 2014
?Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/16/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary...

method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the month and day of the person's birth date. Please be advised that we never use the "internet" or any other source to get the information we require to start a trial subscription, we simply ask the person we have on the telephone.Regarding the specifics of this situation, please note that **. [redacted] placed an order on 9/19/13 for our Safety Compliance Alert publication and he provided us with birth date information as [redacted]. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by **. [redacted] were sent. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####. Thank you.

I was called by one of their telemarketers while I was driving and told I would be sent a sample publication as a FREE trial and the terms and conditions would be sent via e-mail. Although I vaguely recall seeing this publication in the mail after researching the situation, both my wife and I probably thought it was just junk mail since I receive many publications related to my position at my company. I never received the terms and conditions and we have been mailed an invoice for $430 that I never agreed to which is now being sent to collections. One of the tactics that the telemarketing companies are using to get people to answer the phone is showing a local phone number on the caller IDs, which is also what happened in this case, further assuring me this is a scam. After calling their customer service center, I was first told there was nothing they could do but then asked to speak with a supervisor and they were able to cease collections and cancel the account but it should never have come to this. There may be people that will benefit from their publications but until they change their business practices, I will never do business with a company like this!! Since it is apparent this has happened to many more people, I don't understand what it is going to take for a company like this to be forced to change their deceitful business practices.

[redacted]...

[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
Thank you for your email on 9/21/15 regarding the above referenced complaint that you received on 9/18/15. 
After review, we would like to respond to your letter with the following detailed explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our
representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our
newsletters, books or on-line programs. We have very stringent quality control procedures regarding our
representatives making this offer. These include verifying the address and asking for the person’s email address or fax  
so we can send written confirmation of the order within 24hours.This serves to encourage contact with us if there are
any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], CFO, placed an order on3/30/15 for our CFO &
Controller Alert publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation
letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our
computer shows that the email went through without any problems.
 Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the  same address showing on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests.
With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 9/21/15 as requested. There is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation
policy. We found many “risk free” subscriptions had been accepted before; 4 paid in full while others were cancelled as
we instructed.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued
satisfaction and our excellent customer service.
All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please contact the Customer Service Department if you have any questions at ###-###-####.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.

August 1, 2016[redacted]
[redacted]
[redacted]
[redacted]
[redacted]  [redacted]
[redacted]
  [redacted] Thank you for your email of 8/1/16 regarding the above referenced agency complaint that you received...

7/29/16. After review, we would like to respond to your letter with the following detailed explanation.  Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person’s birth. Regarding the specifics of this situation, please note that [redacted], Director of Facilities , placed  an order on 12/3/15 for our Facility Managers Alert publication. We were provided with birth date  information as [redacted]. Before ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 8/1/16 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before;5 paid in full accounts while others were cancelled as we instructed. [redacted] had a risk free subscription for the same publication in 2012 which was cancelled without issue.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.   Cordially yours,  Michael G[redacted]  Customer Service Director  EN/dh

January 10,2017 Ms [redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/IL Dear Ms [redacted]:Thank you for your email of 1/5/17 regarding the above referenced agency complaint that you received on 1/5/17. After review of our...

detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer.  These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Superintendent, placed an order on 9/6/16 for our [redacted] and its companion newsletter. We were provided with a birth date of 6/19 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by Mr. [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. newsletter. We cancelled this account on 12/27/16 when the book was returned with a   cancellation request for the newsletter. There is no money owing or due on   this account. While researching this complaint we did find that this company has done   business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before;2 paid in full while all others were cancelled as we instructed without issue. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service. All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please contact the Customer Service Department if you have    any questions at 1-800-220-5000. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl. Tell us why here...

December 18, 2014
Dear [redacted]:
Thank you for your email of 12/16/14 regarding the above referenced complaint that you received on 12/15/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address and asking for the month and day of the person's birth date.Regarding the specifics of this situation, please note that [redacted], Branch Mgr., placed an order on 8/6/14 for our Safety Compliance Alert publication. We were provided with birth date information as [redacted]. Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 12/16/14 @ 8:53AM (EST) as they requested on our “voice mail". There is no money due or owing on the account.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.Cordially Sylvia N. Dir. Of Subscriber Services

July 10, 2017[redacted]...

                       Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/TX Dear [redacted]:Thank you for your email of 6/27/17 regarding the above referenced agency complaint that you received on 6/27/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Operations Coord., placed an order on 11/17/16 for our Administrative Professional Update publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/5/17 and advised the agency to cease collections and cancel this  account. They have assured us that will be done. There will be no ramifications due to these accounts being turned over for collection. There is no money due or owing on these accounts.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before; 4 paid in full account while others were cancelled as we instructed.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takesapproximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.  Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

April 24 2014
Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced complaint that you received on 4/17/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our...

primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that **. [redacted], Owner, placed an order on 12/20/13 for our What's Working In Human Resources publication. We were provided with birth date information as [redacted], as well as a fax number ([redacted] [redacted]). Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by **. [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/23/14 as requested. There is no money due or owing on the account.While researching this complaint we did find that **. [redacted] has done business with us in the past and is aware of our cancellation policy. We found 5-different trial subscriptions had been accepted before (all with the same fax number); all accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you.

April 20, 2015
Dear [redacted]:
Thank you for your email of 4/20/15 regarding the above referenced agency complaint that you received on...

4/17/15. After review, we would like to respond to your letter with the following detailed explanation. 
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our. representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], A/A, placed an order on 9/2/14 for our Keep Up To Date On Payroll publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as “undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/20/15 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several "risk free” subscriptions had been accepted before; 1-paid in full account as well as 1–other risk free subscription for [redacted] that she cancelled properly as we instructed without issue.
We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our compliments.
Please know that we do business regularly with thousands of Companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.Cordially Sylvia N.
Dir. Of Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I appreciate the business canceling the subscription and account.  As a note I have never received any newsletters or emails from this company (We have a 3rd party spam filter that I have not checked so they could be in there), which is why when I received this final notice all of the sudden with a birth date that did not match I did some research and the general online consensus is that this company is a scam.  Upon reading that I submitted this to the Revdex.com in order to prevent any further action.Regards,
[redacted]

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
 Complaint: [redacted]
I am rejecting this response because:  Again, I am not disputing that the company (Progressive Business Publications) are taking steps to remedy my individual complaint.  This issue is about the broader concerns that close to 700 people have raised similar complaints as mine regarding this business and their selling and billing practices.  I strongly encourage the Revdex.com not to just dismiss my case, but rather use it as the catalyst to open a broader, more extensive review of this company before others fall victim to these same practices. With 700 complaints and 26 negative reviews listed on the Revdex.com site -- all basically saying the same thing, this is a serious issue, and I cannot just accept resolution on my complaint while this company is still operating in such an unethical manner.
Regards,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to the company.  This is the second request to this business to be removed from their contact list and they will be reported immediatley if any future contact is made. Note to the Revdex.com regarding them finding that we did pay them once long ago..... [redacted] paid them once in the past  unaware that the employee had never ordered the product and a payment was issued to them in error. We have since been trying to be very vigilant about not acknowledging any calls or mail from this company due to them collecting monies from us previously for unordered product.Our employee, [redacted] has confirmed that she had never ordered this product.  The contact information obtained for our employee can be easily found on voice prompts/websites and is public knowledge.Regards,
[redacted]

September 28, 2014
Dear [redacted]:
Thank you for your email of 9/26/14 regarding the above referenced complaint that you received on...

9/25/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Payroll Mgr., placed an order on 5/20/14 for our Keep Up To Date On Payroll publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the Conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, On-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
As a courtesy we cancelled this account on 9/25/14 as requested. There is no money due or owning on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We did find 1-different “no risk” subscription had been accepted before and was cancelled as we instructed.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted].
Thank you.
Cordially Yours,
Sylvia N. Dir. Of Subscriber Services

June 9, 2015
Dear [redacted]:
Thank you for your email on 5/13/15 regarding the above referenced complaint that you received on 5/11/15....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1— year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, as king for the month and day of the person’s birth and as king for the person’s email address or fax number so we can send written confirmation of the order within 24 hours . This serves to encourage contact with us if there are any mistakes or changes that need to be made .
Regarding the specifics of this situation, please note that [redacted], Finance Dir. , placed an order on 4/11/14 for our CFO & Controller Alert publication. We were provided with birth date information as [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60- day, no questions asked, cancellation policy.
We do show that the confirmation letter went through without any problems.The birth date information is obtained, in part to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.
Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 5/14/15 and they advised us that they did receive payment in full ($299.00) in November of 2014 for the subscription but that it had been a charge-back and that they were again trying to collect for this account. We were not aware that this account had been a charge-back. We had been servicing the account since we were informed that payment in full had been made. We have now stopped all publications for this account and have also advised the collection agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for Collection. There is no money due or owing on this account.
Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone. We also have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Cordially yours,
Michael G.
Customer Service Director

August 28, 2014Dear [redacted]:Thank you for your email of 8/28/14 regarding the above referenced agency complaint that you received on 8/27/14. After review, we would like to respond to your letter with the following detailed...

explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], G/M, placed an order on 6/8/11 for our Customer Service Advantage publication and she provided us with birth date information this time as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable”. If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general Custom. However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we contacted the collection agency on 8/28/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found a total of 6-trial subscriptions had been accepted before; 3-different trial subscriptions for [redacted] for which we were given a different birth date each time. All other trials were cancelled without issue except this account .We have initiated a request on 8/28/14 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any Company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.
Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted].Thank you.
Cordially,Sylvia N. Dir. Of Subscriber Services

May 8,2017[redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/CA Dear [redacted]:Thank you for your...

email of 5/5/17 regarding the above referenced agency complaint that you received on 5/4/17. After review of our detailed electronic records we would like to respond to your letter with the following explanation. Although this is listed as second notice no response, I do not have record of the 1st notice.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Principal, placed an order on 11/18/16 for our Deskbook Encyclopedia of American School Law and it’s companion newsletter.  We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 6-month period of time.Thus goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. Our Customer Service department received a voicemail on 1/5/17 requesting cancellation. At that time we cancelled the newsletter and emailed a “postage paid” return label to have the book returned. To date we have not received the book back. I again today emailed a “postage paid” return label. As a courtesy we cancelled the account. There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous risk free subscriptions had been accepted before;3 paid in full accounts and all others were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

July 27, 2015Ms [redacted]Revdex.com 1880 JFK Blvd –Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/KS Dear Ms [redacted]: Thank you for your email of 7/27/15 regarding the above referenced agency complaint that you received 7/24/15. After review, we would...

like to respond to your letter with the following detailed explanation. Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Office Manager, placed an order on 6/18/15 for our Administrative Professional Adviser publication. We were provided with birth date information as 10/16 as well as a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus goods that were ordered by Mr. [redacted] were sent. Our computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 7/27/2015 as requested. There is no money due or owing on the account.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone number. We, also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriberFeel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you. Cordially yours,Michael G[redacted]Customer Service Director