Progressive Business Publications

April 7, 2014
Dear [redacted]:Thank you for your email of 4/4/14 regarding the above referenced agency complaint that you received on 4/3/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which...

we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], H/R Mgr, placed an order on 3/11/13 for our What's Working In Human Resources publication and she provided us with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day "wait period" the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/4/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many trials subscriptions had been accepted before; another for **. [redacted] herself. All were cancelled as we instructed them except this account.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

May 12,2017 Ms Kadi-Ann Stewart Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/WI Dear [redacted]:Thank you for your email of 5/5/17 regarding the above referenced agency complaint that you received on 5/4/17. After review of our detailed...

electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted],Director of HR, placed an order on 9/19/16 for our Keep Up to Date on Payroll. We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.  However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.We did receive an email from [redacted] on 5/5/17 at which time we called her. [redacted] stated that she changed positions and location within her Company in October. Unfortunately [redacted] did not make us aware of the address change. Further [redacted] filed her complaint before contacting us, this account was resolved before we received this complaint.As a courtesy we contacted the collection agency on 5/5/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to these accounts being turned over for collection. There is no money due or owing on these accounts.  We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,  Thank you
[redacted]

August 27, 2015Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/DCDear Ms [redacted]:Thank you for your email of 8/27/15 regarding the above referenced agency complaint that you received on 8/26/15. After...

review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. Please note we never use any public source to get the information we require to set up a trial subscription. We simply ask questions of the person we have on the phone. These include verifying the address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that Ms [redacted],HR DIv. Chief, placed an order on 1/9/15 for our[redacted] of [redacted] and its companion newsletter. We were provided with a birth date of 1/19, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal60-day, no questions asked, cancellation policy. We do show that the confirmation letter went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent thebook, newsletters and invoices over a 8-month period of time.Thus goods that were ordered by Ms [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requests. We did receive a cancellation request on 4/28/15 for thenewsletter and that was processed the same day.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on theinvoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5-months, 2 warning notices and an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance. Regrettably, until receiving this complaint we were not aware that the book was not received for this account. Had we received notification of  this, the account would have been cancelled immediately. Thank you for bringing this information to our attention.     As a courtesy we contacted the collection agency on 8/27/15 and advised them to cease collections and cancel this account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a weekvoice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

[redacted]
Thank you for your email of 4/27/16 regarding the above referenced agency complaint that you received on...

4/22/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure ordersis by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription toone of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Safety Manager, placed an order on 1/15/16 for our Safety Compliance Alert publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.  With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. As a courtesy we cancelled this account on 4/22/16 when our Customer Service Department was contacted. There is no money due or owing on the account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous risk free subscriptions had been accepted before; 1 paid in full account while others were cancelled as we instructed.We initiated a request on the same day that the name and telephonenumber be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.Tell us why here...

May 8,2017[redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/CA Dear [redacted]:Thank you for your email of 5/5/17 regarding the above referenced agency complaint that you received on 5/5/17. After review of our detailed...

electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted],Assistant to the Superintendent, placed an order on 10/5/16 for our Communication Bulletin for Managers & Supervisors publication. We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.  However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 5/8/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to these accounts being turned over for collection. There is no money due or owing on these accounts.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptions had been accepted before; 3 paid in full account whileall others were cancelled as we instructed without issue except for this one. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted]. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I am satisfied with this resolution as stated by this business in complaint ID [redacted] as follows:"As a courtesy we contacted the collection agency on 2/16/16 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account."In addition, we have requested that our company be completely removed from all current and future mailings, calls and all forms of solicitation.Regards, 
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
Regards,
[redacted]
Wheeler Independent School District

October 2, 2014
Dear [redacted]:
Thank you for your email of 10/2/14 regarding the above referenced complaint that you received on 9/8/14....

After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Environ. Mgr., placed an order on 4/15/14 for our Environmental Compliance Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 9/5/14 as they requested that day. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different ``no risk” subscriptions had been accepted before; 6-paid in full accounts while other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted].Thank you.
CordiallySylvia N. Dir. Of Subscriber Services

From: Revdex.com of Metro Washington DC <[email protected]>
Date: Thu, Jul 31, 2014 at 8:58 AM
Subject: Fwd: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: [redacted]...

<[redacted]>
---------- Forwarded message ----------
From: [redacted] <[redacted]>
Date: Thu, Jul 31, 2014 at 8:18 AM
Subject: RE: You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #[redacted].
To: "[email protected]" <[email protected]>
I received a “Cancellation Notice”.  At this time I do not know if this means they have corrected the billing or just cancelled the “subscription”.
 
-----Original Message-----
From: Subscriber Service [mailto:[email protected]] 
Sent: Wednesday, July 30, 2014 8:06 PM
To: [redacted]
Subject: Your cancellation request.
Dear [redacted]:
We're sorry you decided to end your no-risk subscription to What's Working in Human Resources.
As promised, we have processed your request to cancel.
You may receive one additional issue before your subscription is terminated, which you can keep with our compliments. If your cancellation was a mistake, please call us at the number below for immediate reinstatement.
Now, we'd like your insight.
In the interest of making What's Working in Human Resources more relevant to people in your position, we've placed a short, six-question survey here:
[redacted]
Please take a moment to respond. It will only take a minute to Complete the survey, but your feedback will be most valuable.
Thanks again for trying What's Working in Human Resources.
Customer Care
Progressive Business Publications
Confirmation#: [redacted]
 
 
Kind regards,
Leslie J[redacted]

March 9, 2015Dear [redacted]:Thank you for your email of 3/4/15 regarding the above referenced complaint that you received on 3/2/15. After review of our detailed electronic records we would like to respond to your letter with the following...

explanation.
Please note that our primary method by which we secure Orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Store Mgr., placed an order on 12/3/14 for our Quality Manager’s Alert publication. We were provided with birth date information as [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 3/2/15 as they requested that same day. There is no money due or owing on the account.
We initiated a request on 3/4/15 that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too. Please be advised that we do make up our labels in advance so if she receives - 1-more issue please keep with our compliments.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different “risk free” subscriptions had been accepted before and all those accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour /7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Feel free to contact the Customer Service Department if you have any questions at [redacted]. Thank you.
Cordially Sylvia N.
Dir. Of Subscriber Services

July 24, 2015Ms [redacted]Revdex.com 1880 JFK Blvd – Ste 1300Phila., PA  19103 RE: COMPLAINT LETTER/FILE #[redacted]/OHDear Ms. [redacted]:Thank you for your email of 7/24/15 regarding the above referenced agency complaint that you received...

on 7/23/15. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives   take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that Mr. [redacted], Production Mgr., placed an order on 5/21/15 for our Safety Compliance Alert publication. We were provided with birth date information as 6/16 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Mr.Wengerd were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.We were contacted on 7/23/15 to cancel this account. It was, in fact, cancelled prior to the company sending their complaint to you. There is no money due or owing on the account. While researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policy. We found many trial subscriptions had been accepted by the Coblentz Chocolate and cancelled as we instructed. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.     All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Please contact the Customer Service Department if you have any questions at ###-###-####.     Cordially yours,     Michael G[redacted]     Customer Service Director        Encl.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted]I am rejecting this response because:
We did cancel this publication several times by phone but at this point, we feel we have spent enough time on this issue. Any additional mailings we have received from Progressive Business Publications are returned to them unopened with the word “CANCEL” written across the envelope, which have totaled three since June 9, 2014.
As far as their statement about doing business with them in the past, the municipality’s personnel have changed and in place for quite some time. A former management employee may have utilized Progressive Business Publications services but the current Village Administrator, who has been in that position since 2011, has no need for their products. The mention of past trial subscriptions with the Village of [redacted] from Progressive Business Publications are irrelevant since the name on those trial subscriptions are not the same as the current Village Administrator and he would not have been aware of  their cancellation policy  as they suggested.
As stated previously, too much time has been spent on this issue, all forms of contact from Progressive Business Publications will be denied access, and any mailings will be returned to them unopened.Regards,
[redacted]

[A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.  I do not agree with some points made in the letter, specifically that **. [redacted] ordered the publication.  He did not do so knowingly.  Nor did he receive any indication other than through the response to Revdex.com that the subscription has been cancelled.
 
Regards,
[redacted]

...

                              April 13, 2017 [redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/KY Dear [redacted]:Thank you for your email on 4/6/17 regarding the above referenced complaint that you received on 4/6/17. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted], Clinical Nurse, placed an order on 10/3/16 for our Communication Bulletin for Managers & Supervisors publication. We were provided with birth date information as 8/27 as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent. This computer system records and tracks all confirmations, invoices, online programs,books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately.  With all telephone orders placed, if the ordering person does not find the information helpful, all he/she has to do is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.Prior to receiving this complaint our Customer Service department received an email & phone call from [redacted]. We resolved[redacted]'s issue on 4/6/17.There seemed to be some confusion between our Executive Reports which [redacted] was receiving emails regarding and the “risk free” subscription that was signed up for.  As a courtesy we contacted the collection agency on 4/6/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no moneydue or owing on this account.Please be advised that [redacted] is just one of the collection agencies we use, they are located at [redacted],Vestal, NY. They are not part of our publishing business. They are totally independent, located in another state, and not part of our company or have any relationship to our Officers, directors or owners.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous “risk free” subscriptionshad been accepted before;6 paid in full 1 for the Executive Secretary for our Non Profit Board Report renewed each year from 2/1995-7/2002 while others were cancelled as we instructed.  We have initiated a request the same day that the name and telephone  number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at [redacted].Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

April 24, 2014
Dear [redacted]:Thank you for your email of 4/23/14 regarding the above referenced agency complaint that you received on 4/18/14. After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by...

which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted], Accting Mgr, placed an order on 9/18/13 for our Keep Up To Date On Payroll publication and she provided us with an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show ever receiving a cancellation request or mail returned as "undeliverable". If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/14 and advised them to cease collection and cancel this account. They have assured us that this will be done. There will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several trial subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructed without issue.We have initiated a request on the same day that the name, address and telephone number be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If any company information changes our computers may not recognize it and something may go out. If that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who regularly place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you.

July 21,2016[redacted]
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[redacted]Thank you for your email of 7/20/16 regarding the above referenced agency complaint that you received on...

7/19/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives   take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.  Regarding the specifics of this situation, please note that Michelle Vega, Accounting & HR Mgr., placed an order on 12/9/15 for our CFO & Controller Alert publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time. Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices,on-line programs, books, periodicals and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 7/20/16 as requested. There is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found 1 other “risk free” subscription had been accepted before by [redacted] and it was cancelled as we instructed without issue. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.  Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G[redacted]Customer Service DirectorSEN/dhEncl.

July 17,2017[redacted] Revdex.com 1880 JFK Blvd Phila, PA 19103 RE: COMPLAINT LETTER/FILE #[redacted]/WI Dear [redacted]:Thank you for your email of 7/14/17 regarding the above referenced agency complaint that you received on 7/14/17. After review of our detailed...

electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that [redacted],Office Manager, placed an order on 12/14/16 for our Administrative Professional Update. We were provided with a birth date of [redacted] as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems. In this complaint Ms Smith included the confirmation number received via email after the phone call.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.  However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 7/17/17 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to these accounts being turned over for collection. There is no money due or owing on these accounts.We are confused by [redacted]’s statement “The only plus side was that they quickly canceled my subscription without argument”, since we show no contact from [redacted] aside from receiving this complaint.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before, 2 were for [redacted] which we have cancelled. All others were cancelled we instructed without issue.Please be aware our agents have terminals with no internet access, therefore they do not have the ability to gather such information. We have initiated a request the same day that the name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also. Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletter. It contains our address and toll free telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####. Cordially yours,Michael G[redacted]Customer Service Director SEN/dh Encl.

[redacted]
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 [redacted]
[redacted]
[redacted]
Thank you for your email of 4/27/16 regarding the above referenced agency complaint that you received on 4/22/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
Please note that our primary method by which we secure ordersis by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to
one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Safety Manager, placed an order on 1/15/16 for our Safety Compliance Alert publication. We were provided with a email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.  
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.
As a courtesy we cancelled this account on 4/22/16 when our Customer Service Department was contacted. There is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found numerous risk free subscriptions had been accepted before; 1 paid in full account while others were cancelled as we instructed.
We initiated a request on the same day that the name and telephonenumber be removed from our computer files. This action takes approximately 30-days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.
All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.

Feel free to contact the Customer Service Department if you have any questions at ###-###-####. Thank you.
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl.
Tell us why here...

February 27, 2014
Dear [redacted]:
Thank you for your email of 2/26/14 regarding the above referenced complaint that you received on 2/12/14. After review of our detailed electronic records we would like to respond to your letter with the following explanation.
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Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within 24 hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that [redacted], Personnel Spec., placed an order on 6/17/13 for our What's Working In Human Resources publication. We were provided with a birth date of [redacted], as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our records show the email went through without any problems.
The birthday information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaint. This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as "undeliverable". If we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.
However, if neither paid nor cancelled after 5 months, 2 warning notices plus an additional 30-day wait period the account may be turned over for collection. That is what happened in this instance.
As a courtesy we did contact the collection agency on 2/27/14 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account.
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found many different trial subscriptions had been accepted before; 1-paid in full account and another open account for [redacted], CFO. She accepted our CFO & Controllers Alert publication on 9/12/13 and she gave us a birth date of [redacted], as well as an email address. This account, too, went to collections. We cancelled this account on 2/27/14, also. There is no money due on either account now. All other accounts were cancelled as we instructed without issue.
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.
All of our contact information is in our newsletter and it contains our toll free telephone number. We, also, have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.
Please feel free to contact the Customer Service Department you have any questions at [redacted].
Thank you.