Progressive Business Publications

May 29, 2014Dear ** *** :Thank you for your email of 5/23/regarding the above referenced complaint that you received on 5/22/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** *** ***, AP Mgr., placed an order on 4/14/for our Keep Up To Date On Accounts Payable publicationWe were provided with birth date information as **, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customAs a courtesy we cancelled this account on 5/23/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ***Thank you

Dear *** ***:
Thank you for your email of 4/13/regarding the above referenced agency complaint that you received on 4/9/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders
is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** *** ***, H/R, placed an order on 9/8/for our What's Working In Human Resources publication and she provided us with birth date information as 3/4, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undelieverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing's industry's general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 4/13/15 and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountPlease know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank youCordially,
Sylvia EN***

February 12, 2015Dear ** ***:
Thank you for your email of 2/11/regarding the above referenced complaint that you received on 2/10/After review of our detailed electronic records
we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Owner/GM, placed an order on 10/6/for our Environmental Compliance Alert publicationWe were provided with birth date information as 6/30, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received mail returned as undeliverableWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 1/9/as requested when they contacted us that dayThere is no money due or owing on the accountWe initiated a request on 2/11/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised we do make up our labels in advance, so if he should receive another issue, please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact the Customer Service Department if you have any questions at ***Thank youCordially Sylvia NDirOf Subscriber Services

This review is to reinforce what many others have said about Progressive's unethical business practicesTheir business model takes advantage of those of us who are trying to earn an honest living which keeps us busy taking care of company related tasksPBP process is to require you to 'opt out' of a program that many of us don't remember 'opting in to'They have enough info about you to make it seem like you have requested their useless newsletterI looked at the first couple that were sent and every subsequent one went straight to the trashPitiful excuse for a businessI would be ashamed to work for an organization such as thisIf you are an employee of this business and reading this you should quit and collect unemployment so that you feel better about yourself

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Thank you for your email of 2/23/regarding the above referenced agency complaint that you received on 2/18/After review, we would like to respond to your letter with the following detailed explanation.
"">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.
Regarding the specifics of this situation, please note that Ms *** ***, Benefit Spec, placed an order on 7/10/for our *** *** *** publication and she provided us with birth date information as 3/25, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by Ms *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 2/18/as she requested and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our - cancellation policyWe found many, many `ris k free” subscriptions had been accepted before; 6-paid in full accounts while others were cancelled as we instructedWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially,
Sylvia EN***
DirOf Subscriber ServicesSEN/dh

June 10,
[redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/[redacted]/PA
Dear [redacted]:
Thank you for your email of 6/10/regarding the above referenced agency complaint that you received on 6/9/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that [redacted], Owner, placed an order on 4/20/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 6/9/as requested when [redacted] called our Customer Service DeptAs stated on that call there is no money due or owing on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to process.
In business we hesitate to say the company will never receive another mailing from us. If the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other "risk free" subscription had been accepted before and cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you
have any questions at ###-###-####Thank youCordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl

September 22, Dear [redacted]:
"">Thank you for your email of 9/22/regarding the above referenced complaint that you received on 9/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted], QSSE Coord, placed an order on 6/30/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as [redacted], as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 9/22/as requestedThere is no money due or owning on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different ``no risk" subscriptions had been accepted before and were cancelled.Please know that we do business regularly with thousands of Companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast–to–coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted]Thank youCordially yours,
Sylvia NDirOf Subscriber Services

May 29,
[redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/[redacted]/MD
Dear [redacted]:
Thank you for your email of 5/28/regarding the above referenced agency complaint that you received on 5/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our
newsletters, books or on-line programs.We have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that
Ms [redacted], ExeAssist., placed an order on 2/20/for our
Non Profit Board Report publicationWe were provided with birth date
information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time
Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 5/19/as requestedThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, different "risk free" subscriptions had been accepted before; 3-paid in full accountsAll other accounts were cancelled as we instructed without issue
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you
have any questions at ###-###-####Thank youCordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl

Thank you for your email of 3/4/regarding the above referenced complaint that you received on 3/2/After review of Our detailed electronic records we would like to respond to your letter with the following explanation
"">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Ms [redacted], Office Mgr., placed an order on 12/1/for our [redacted] & [redacted] publicationWe were provided with birth date information as 3/31, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policyOur Computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry's general CustomAs a courtesy we cancelled this account on 3/4/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance so if she receives 1-more issue please keep with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted]Thank youCordially,Sylvia EN[redacted]
DirSubscriber ServSEN/dh

class="Apple-tab-span" "white-space:pre">
June 22, [redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/[redacted] [redacted]/PA
Dear [redacted]:
Thank you for your email of 6/18/regarding the above referenced agency complaint that you received 6/18/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that
[redacted], HlthData Analyst , placed an order on 11/7/
for our Primary Care Coding & Reimbursment publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by Ms Shea were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/22/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many "risk free" subscriptions had been accepted before; 3-paid in full accounts while others were cancelled as we instructed
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at
[redacted]Thank you
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

"white-space:pre"> August 24,[redacted]
Thank you for your email of 8/23/regarding the above referenced agency complaint that you received
on 8/22/16. After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that Sandra Rocquin, Lead Educator, placed an
order on 11/12/for our Deskbook Encyclopedia Of American School Law and its companion newsletter
We were provided with birth date information as 9/19, as well as an email addressWithin hours of
the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the book, newsletters and invoices over a 8-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we contacted the collection agency on 8/24/and advised them to cease collections on this accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other "risk free" subscriptions had been accepted before and were cancelled as we instructed without issueWe have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will
never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we
receive daily from our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at 1-800-220-
Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh Encl
Tell us why here

Thank you for your email of 1/7/regarding the above referenced complaint that you received on 1/5/After review of our detailed electronic records we would like to respond to your letter with the following explanation
"">Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Mr[redacted], Controller/Safety, placed an order on 9/16/for our Safety Compliance Alert publicationWe were provided with birth date information as 6/1, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by Mr[redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWe did not receive a cancellation request or mail returned as `undeliverable", if we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general CustomAs a courtesy we cancelled this account on 1/2/as they requested the same day they contacted usThere is no money due or owing on the accountWe initiated a request on 1/5/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWe do make up our address labels in advance, so if they receive 1-more issue please keep it with our complimentsWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 2-different `risk free" Subscriptions had been accepted before and both accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who place "repeat" orders due to their continued Satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted]Thank youCordially,
Sylvia ENeelDirSubscriber Serv.SEN/dh

"white-space:pre"> September 1, [redacted]
Thank you for your email of 8/29/regarding the above referenced agency complaint that you received on 8/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one
of our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person's birth and asking for the person's email address or fax so we can send written
confirmation of the order within hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made Regarding the specifics of this situation, please note that [redacted] , Managing Partner, placed
an order on 4/4/for our Safety Compliance Alert publicationWe were provided with birth date
information as [redacted] as well as an email address. Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation
policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 4-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this
complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the
subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 9/1/as requestedThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found several "risk free" subscriptions had been accepted
before;paid in full accounts while all others were cancelled as we instructedWe have initiated a request the same day that the name and telephone number be removed from our computer
filesThis action takes approximately 30- days to processIn business we hesitate to say the company
will never receive another mailing from usIf the company's name information changes, our computers may
not recognize it and something may go outIf that should happen, please call and we will remove that
version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220- Thank you Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dhTell us why here

August 15,
[redacted]Thank you for your email of 8/10/regarding the above referenced agency complaint that you received on 8/10/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any
mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted], Interim HR Manager, placed an
order on 2/3/for our Supervisors Legal Update publicationWe were provided with birth date
information as [redacted], as well as an email addressWithin hours of the discussion, we sent a
confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions
asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were set to the same mailing address that shows on this
complaint This computer system records and tracks all confirmations, invoices, online programs, books,
periodicals and cancellation requestsIt does not show that we ever received a cancellation on this
account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/9/when [redacted] contacted our Customer Service department, we advised the agency to cease collections and cancel the accountThey have assured us that
will be doneThere will be no ramifications due to the account being turned over for collectionThere
is no money due or owing on this accountAlso The account for Diane Vance For our
Supervisor's Safety Bulletin was cancelled on 7/26/per her requestOn 8/12/we left a voicemail
for Ms Lock informing her that these accounts had been resolved and to contact if she had any questions,
we have not heard back from herWhile researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found numerous "risk free" subscriptions had been accepted before
and were cancelled as we instructedWe have initiated a request that the company name and telephone number be removed from our computer files This action takes approximately 30- days to processIn business we hesitate to say the company will
never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version
alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone number We also have a hour/days a week voice mail system due to the large amount of calls we receive daily
from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank youCordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl

class="Apple-tab-span" "white-space:pre"> June 3, [redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/VA
Dear [redacted]:
Thank you for your email of 6/2/regarding the above referenced agency complaint that you received 5/21/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that [redacted],
Plant Mgr, placed an order on 10/10/for our Environmental Compliance Alert
publicationWe were provided with birth date information as [redacted] as well as an
email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no
questions asked, cancellation policyOur computers show that the confirmation
went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/2/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found "risk free" subscriptions had been accepted before by [redacted] and all were cancelled as we instructed except this one
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

"white-space:pre;"> May 18,[redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/CT
Dear [redacted]:
Thank you for your email of 5/18/regarding the above referenced agency complaint that you received on 5/14/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that **[redacted], Sec& Loss Prevention Mgr, placed an order on 1/30/for our Safety Compliance Alert publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 5/14/as requestedThere is no money due or owing on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, different "risk free" subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructedPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl

May 14,
[redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/[redacted]/IN
Dear [redacted]:
Thank you for your email of 5/14/regarding the above referenced agency complaint that you received on 5/13/
After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programs.We have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that [redacted], President, placed an order on 12/29/for our Non Profit Board Report publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
Thus the goods that were ordered by Ms Williams were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customAs a courtesy we cancelled this account on 10/20/as requestedThere is no money due or owning on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also
Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at [redacted]Thank youCordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl

class="Apple-tab-span" "white-space:pre;"> May 29, [redacted]
Revdex.com
JFK Blvd –
Ste Phila., PA
RE: COMPLAINT LETTER/FILE #[redacted]/CA
Dear [redacted]:
Thank you for your email of 5/29/regarding the above referenced agency complaint that you received 5/28/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that
Mr[redacted], CFO , placed an order on 10/14/for our
Quality Managers Alert publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/29/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other "risk free" subscription had been accepted before and was paid for
We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a 24hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you
Cordially yours,
Michael G[redacted]
Customer Service Director
EN/dh

July 7,
[redacted] Revdex.com
JFK Blvd
Phila, PA RE: COMPLAINT LETTER/FILE #[redacted]/NM
Dear [redacted]:
Thank you for your email on 7/2/regarding the above
referenced complaint that you received on 6/30/After
review, we would like to respond to your letter with the
following detailed explanation Please note that our primary method by which we secure
orders is by telephone solicitationIn such cases, our
representatives take orders with a 60-day right of
cancellation to a 1-year subscription to one of our
newsletters, books or on-line programsWe have very
stringent quality control procedures regarding our
representatives making this offerThese include verifying
the address and asking for the person's email address or fax
so we can send written confirmation of the order within hours.This serves to encourage contact with us if there are
any mistakes or changes that need to be made Regarding the specifics of this situation, please note that
[redacted], Administrator, placed an order for our Foundation
& Corporate Funding Advantage publication and she provided us with
an email addressWithin hours of the discussion, we sent a
confirmation letter that clearly restated the offer discussed,
including the liberal 60-day, no questions asked, cancellation
policyOur computer shows that the email went through without any
problemsOnce the order was placed, the same computer system sent the
newsletters and invoices over a 3-month period of timeThus the goods that were ordered by [redacted] were sent to the
same address showing on this complaint.This computer system
records and tracks all confirmations, invoices, on-line programs,
books, periodicals and cancellation requests
With all telephone orders placed, if the ordering person does not find
the information helpful, all he/she has to do is write CANCEL on the
invoice and return it to us, or advise us by any other way, and the
subscription will be stopped with no payment required, as is the publishing
industry's general customAs a courtesy we cancelled this account on 7/6/as requested.
There is no money due or owing on the accountWe initiated a request on the same day that the name and
telephone number be removed from our computer filesThis
action takes approximately 30-days to processIn business we
hesitate to say the company will never receive another mailing
from usIf the company's name is misspelled or the zip code
incorrect, our computers may not recognize it and something
may go outIf that should happen, please call and we will
remove that version also
Please know that we do business regularly with thousands of companies who
regularly place repeat orders due to their continued satisfaction and our
excellent customer serviceAll of our contact information is in the newsletterIt contains our address
and telephone numberWe also have a hour/days a week voice mail system
due to the large amount of calls we receive daily from our coast-to-coast subscribers
Please contact the Customer Service Department if you have any questions at ###-###-####Cordially yours,
Michael G[redacted]
Customer Service Director
SEN/dh
Encl