Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
Its odvious that they are not telling the truth and its sad how many other business are taken advantage of from these peopleIf you look at their invoice you can not contact them to cancel any order, also you can get anyone birthdate on line. *** *** *** *** must have a purchase order before placing any order. We I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 24, Dear ** ***:Thank you for your email of 4/23/regarding the above referenced agency complaint that you received on 4/15/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Payroll Spec., placed an order on 8/21/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/23/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and they are aware of our cancellation policyWe found that they have accepted many, many trial subscriptions from us before; 7-paid accounts and others cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####.Thank you

August 10,
** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** ** ***
Thank you for your email of 8/8/regarding the above referenced agency complaint that you received
8/5/After review, we would like to respond to your letter with the following detailed explanation
Please note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of
our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any
mistakes or changes that need to be made
Regarding the specifics of this situation, please note that *** ***, Compliance Officer, placed an
order on 12/10/for our Supervisors Safety Bulletin publicationWe were provided with birth date
information as *** as well as an email addressWithin hours of the discussion, we sent a Confirmation
letter that clearly restated the offer discussed, Including the liberal 60-day, no questions asked,
cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by ** *** were sentOur computer system records and tracks all
confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not
show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had
we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait
period” the account may be turned over for collection. That is what happened in this instanceAs a courtesy we contacted the collection agency on 8/10/and they advised us that they did receive
payment in full of ($432.00) on 8/3/for the subscriptionThey marked the account “Settled Satisfactory” and they reinstated the account so that she will get the remaining newsletters of the 1-year subscription
Once it expires (approximately months) there will be no further issues, invoices or renewals sent
There will be no ramifications due to the account being turned over for collectionWe we contacted on 7/29/via email by ** ***When we responded via phone about the account she was
not in the office, a message was left asking her to return our callTo date we have not heard from her
While researching this complaint we did find that this company has done business with us in the past and
is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before
and were cancelled as we instructed without issue except for this oneWe initiated a request on the same day that the company name and telephone number be removed from our
computer filesThis action takes approximately 30-days to processIn business we hesitate to say the
company will never receive another mailing from us. If the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please
call and we will remove that version alsoAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank you Cordially yours,
Michael G***
Customer Service Director
EN/dh

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** *** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

April 24, Dear ** *** * :Thank you for your email of 4/23/regarding the above referenced agency complaint that you received on 4/15/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Exec VP, placed an order on 9/23/for our Safety Compliance Alert publication and he provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus the goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 4/21/as requested and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint further we found that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been placed before; 4-paid in full accounts while others were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at *-***.Thank you

August 1, ** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** *** ***
Thank you for your email of 8/1/regarding the above referenced agency complaint that you received on 7/26/After review of our detailed electronic records we would like to respond to your letter with
the following explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases,
our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one
of our newsletters, books or online programsWe have very stringent quality control procedures regarding
our representatives making this offerThese include verifying the mailing address, asking for the month
and day of the person’s birth and asking for the person’s email address or fax so we can send written
confirmation of the order within hours. This serves to encourage contact with us if there are any
mistakes or changes that need to be made Regarding the specifics of this situation, please note that MrScott Bailey , Owner, placed an order on
3/10/for our Environmental Compliance Alert publicationWe were provided with birth date information
as *** as well as an email address. Within hours of the discussion, we sent a confirmation letter
that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation
policyOur computer shows that the email went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order
was placed, the same computer system sent the newsletters and invoices over a 4-month period of timeThus the goods that were ordered by *** *** were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that
needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and
the subscription will be stopped with no payment required, as is the publishing industry’s general custom
As a courtesy we cancelled this account on 8/1/as requestedThere is no money due or owing on the accountWe have initiated a request the same day that the name and telephone number be removed from our computer
filesThis action takes approximately 30- days to processIn business we hesitate to say the company
will never receive another mailing from usIf the company’s name information changes, our computers may
not recognize it and something may go outIf that should happen, please call and we will remove that
version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders
due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also
have a hour/days a week voice mail system due to the large amount of calls we receive daily from our
coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-
Thank you Cordially yours,
Michael G***
Customer Service Director
EN/dh

S??tember 4, Dear ** ***:
Thank you for your email of 9/3/regarding the above referenced agency complaint that you received on 9/2/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that ** *** ***, Accting Mgr., placed an order on 1/6/for our Safety Compliance Alert publication and she provided us with birth date information as ***Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 9/3/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountPlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll Of Our Contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially,Sylvia N
DirOf Subscriber Services

February 26, 2015Dear ** ***:
Thank you for your email of 2/23/regarding the above referenced complaint that you received on 2/18/After review of our detailed electronic
records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Property Mgr., placed an order on 11/17/for our Facility Manager’s Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 2/18/as requested the same day we were contactedThere is no money due or owing on the accountWe initiated a request on 2/26/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised we do make our address labels in advance so if he should receive 1-more issue please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***Thank you.Cordially Sylvia N
DirOf Subscriber Services

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting in part and accepting in part this response because:several of the comments in this company's letter are patently false, yet I am happy to hear they are ceasing their illegal collection actions In their response they stated that a verbal order was taken over the phone and they prove this providing a month and day of a birth date (rather strange) No such verbal order was placed over the phone and only a recording of the call could actually prove that an order was placed I would be happy to hear that phone recording Regarding the company's comments that we have done business with them in the past and have cancelled those orders, the business must be talking about how we have repeatedly received invoices and publications from this company without any actual orders They probably continue this behavior because in the past they may have gotten some payments from an unknowing office manager who no longer works with us that just paid the bill without actually verifying what it was for Ever since 2010, every phone call placed by this company for orders either gets "lost" in my solicitor voice-mail or their sales rep gets hung up on by me Further, I have no time to send back invoices or publications with the word cancel on them for items I did not order However, I am happy to hear the company has ceased collections actions and I would request that no one from the company ever call our office(s) and that they remove our address(es) from any database they maintain If this behavior continues as it has in the past, we will take further legal action against your company
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that although the description of their business practices are inaccurate and simply not what I encountered or have records of, I do acknowledge and accept the resolution
Regards,
*** ***

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]Revdex.com:I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

November 6, Dear ** ***:
We received your email of 11/6/and we researched this complaint and we found that this account was,
indeed, cancelled as requested on 1/28/We found that she was only receiving "email updates"Further, we are suppressing the name, address and telephone number from our computersThis action takes approximately 30-days to completeIn business we hesitate to say she will never receive another mailing, if any company information changes our computers may not recognize it and something may go out, if that should happen simply call us and we will remove that version, too
We have done everything that was requested and feel thiscomplaint has been resolvedPlease let this response reflect in your filesThank youCordially,
Sylvia *N***Dir Of Subscriber Services

December 22, 2014Dear ** ***:
Thank you for your email of 12/22/regarding the above referenced complaint that you received on 12/19/After review of our detailed electronic records, we would like to respond to your letter with the following explanationPlease note
that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Sls & Mrkting Mgr., placed an order on 3/24/for our Selling Advantage publicationShe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 12/22/and they advised us that they have received payment in full ($295.00) for the newsletters on 11/18/They have marked this account "Settled Satisfactorily"They have reinstated the account so that she will get the remaining newsletters of the 1-year subscriptionOnce it expires there will be no further issues, invoices or renewals sentA "do not renew" was placed on the accountThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on this accountOnce the collection agency receives payment there can be no refunds madeWe have initiated a request on the same day that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to process after the expiration dateIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching the complaint we did find that this company has done business in the past and is aware of our cancellation policyWe found many, many "risk free” subscriptions had been accepted before and 2-paid in full accountsWe did find another account for ** *** *** entitled the Administrative Professional Update in March and all the information to start a risk free subscription matches that of the account in questionThat account, too, was never cancelled and went for collectionsShe did contact us after being turned over and we resolved the matter.Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact the Customer Service Department if you have any questions at ***Thank you.Cordially Sylvia N
DirOf Subscriber Services

January 10,Ms *** *** Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE #***/*** ***/MO Dear Ms ***:Thank you for your email of 1/5/regarding the above referenced agency complaint that you received on 1/5/After review of our
detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offer These include verifying the mailing address, asking for the month and day of the person’s birth andasking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Chris Fine, Superintendent, placed an order on 11/15/for our Deskbook Encyclopedia of *** *** *** book and its companion newsletterWe were provided with a birth date of 8/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 1-month period of time.Thus goods that were ordered by MrFine were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customnewsletterAs a courtesy we cancelled this account on 1/5/when we received an email request from *** ***Ms *** stated the book had not been received, we told her the account was cancelled and there is no money due or owing on this accountFurther we emailed a postage paid return label to have the book returned if it is receivedWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before;paid in full while all others were cancelled as we instructed without IssueMrFine had previously risk free subscriptions all cancelled without issue We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease contact the Customer Service Department if you have any questions at 1-800-220-Cordially yours,Michael GortonCustomer Service Director SEN/dh Encl

June 12, Dear ** *** * :Thank you for your email of 6/10/regarding the above referenced complaint that you received on 6/9/After review of our detailed electronic records, we would like to respond to your letter with the following explanationPlease note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that *** *** ***, Admin, placed an order on 8/27/for our Environmental Compliance Alert publicationHe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a -month period of time.Thus the goods that were ordered by *** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as undeliverableIf we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/11/and they advised us that they did receive payment in full ($299.50) on 4/28/for the subscriptionThey have marked this account "Settled Satisfactorily"They reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionOnce it expires there will be no further issues, invoices or renewals sentA "do not renew" was placed on the accountThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountPlease know that once the account is paid the issues will not stop; we must serve the issues for which we received paymentThe subscription has approximately months remainingWe initiated a request on 5/13/that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the companys name is misspelled or the zip code incorrect, Our computers may not recognize it and something may go OutIf that should happen, please call us and we will remove that version tooWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before and were cancelled as we instructed without issue except this accountPease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact the Customer Service Department if you have any questions at ***.Thank you.Sylvia *N***
DirSubscriber Serv

Thank you for your email of 6/6/regarding the above referenced agency complaint that you received on 6/6/After review of our detailed electronic records we would like to respond to your letter with the following explanation. Please note that our primary method by which we secure
orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that *** *** ,Director of Maintenance, placed an order on 3/28/for our Facility Managers Alert publicationWe were provided with birth date information as 1/as well as anemail addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems. The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time. Thus the goods that were ordered by *** *** were sent to the same address that shows o this complaint. Our computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests. As a courtesy we cancelled this account on 6/7/as requestedThere is no money due or owing on the account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full account while other were cancelled as we instructed*** *** has had other risk free subscriptions with matching information that were cancelled without issue. We have initiated a request the same day that the company name and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also. Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service. All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at ***Thank you. Cordially yours, Michael G***Customer Service Director EN/dh

Revdex.com:
Thank you for your support on resolving this issueAlthough satisfied with the result (cancelation of the account), I still think that the reply from this company is unacceptableTheir practices are misleading (if not criminal), and I stand on my previous statement that I have NOT ordered their productsIt's interesting for me how they state that there's a 24/customer service center, but there's no mention that this center never gets calls, but instead directs you automatically for a voicemailAlso interesting that after the several emails I sent requesting the account to be cancelled I only heard back from them after I contacted Revdex.comCompanies like this serve only to hurt business and organizations and should be forbidden
Regards,
*** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
It is worth noting that despite claims to the contrary by this business, thousands of independent reviewers, on various sites (including the Revdex.com) have attested to the deceptive practices of this businessI am a competent manager in a large business setting and I clearly am aware when I have “ordered” something of valueOur organization has 19,000+ employees and without a physical location (which the “business” didn’t have), it is unlikely that their communication would ever get through to me in a timely mannerIt is only by chance that their “invoice” was associated with my department and I saw itWhile I welcome the response by the business of removing all charges and closing the account, it sickens me that this business is able to employ a business model that relies heavily on trickery, confusion and the fact that most of their so-called customers are too busy to follow through in the way that I have
Thank you and I would welcome further participation in any efforts to bring this practice to an end
Regards,
*** ***

August 1, 2016** *** ***
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*** *** ***Thank you for your email of 7/27/regarding the above referenced agency complaint that you received on 7/25/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Sales Manager, placed an order on 2/17/for our Selling Advantage publicationWe were provided with birth date information as *** as well as an email address. Within hours of the discussion, we sent a confirmation letterthat clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 4/15/There is no money due or owing on the account.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you.Cordially yours,Michael G***Customer Service Director EN/dh