Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted]

July 23, 2014Dear [redacted] :Thank you for your email of 7/23/regarding the above referenced complaint that you received on 7/21/After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted] , Safety Mgr., placed an order on 12/9/for our Safety Compliance Alert publicationHe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sentThis computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/23/and they advised us that they have received payment ($130.00) on 7/22/for issues servedThey have marked this account "Settled Satisfactorily"There will be no ramifications due to this account being turned over for collection and there is no money due or owing on this accountOnce the collection agency receives payment there can be no refunds made.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.Sylvia *N [redacted] DirSubscriber Serv

May 5, Thank you for your email of 5/5/regarding the above referenced agency complaint that you received on 4/18/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the persons birth date and asking for the persons email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , HR Mgr., placed an order on 3/25/for our Whats Working In Human Resources publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 1-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customAs a courtesy we cancelled this account on 4/21/as they requestedThere is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 1-different trial subscription for [redacted] (all the information she gave us for that account matches the current account that we just cancelled) and the company has had trials before, too, but those were cancelled as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains Our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you.Cordially,

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved] Complaint: ***I am rejecting this response because:
In the business response, they state that the goods were ordered by *** ***; my name has been *** since 2012. All previous orders they alluded to were under the name *** along with a record of my birth date. All information easily accessible by the CSR that called me. I do not now or have ever worked at the division located at *** *** *** ** *** IN, which is where you stated you sent the product to. I never received it, and never would have requested you send it there. Since I never received it, how would I have ben able to cancel it?
I reiterate again, I very clearly told your CSR that I had ABSOLUTELY NO INTEREST in this product and I didn't even want the day trial. I believe he took my personal information out of your records and created an order on his own. The fact that you acknowledge that I went through the cancellation process on prior orders but not this one should tell you something
I want a full refund.Regards,*** ***

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Thank you for your email of 12/28/regarding the above referenced agency complaint that you received on 12/23/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made
Regarding the specifics of this situation, please note that*** ***, ** Support Specialist, placed an order on 8/28/for our
Communication Bulletin for Managers & Supervisors publicationWe were provided with birth date information as *** as well as an email
addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on the complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests,
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom
As a courtesy we cancelled this account on 12/29/as requestedThere is no money due or owing on the accountUnfortunately we show no contact with anyone from the Company until receiving this complaintWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy
We found many, many “risk free” subscriptions had been accepted before; paid in full accounts, they have an ongoing subscription to our “Keep Up to Date on Accounts Payable” since 2/Other subscriptions were cancelled as we instructed
We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes
approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s
name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will
remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank youCordially yours,
Michael G***
Customer Service Director
SEN/dh
Encl

June 5,
Dear ** *** :Thank you for your email of 6/4/regarding the above referenced agency complaint that you received on 5/29/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which
we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address.Regarding the specifics of this situation, please note that ** *** ***, Reimbursement Spec, placed an order on 10/8/for our Primary Care Coding & Reimbursement publicationPrior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.Once the order was placed, the same computer system sent the newsletter and invoices over a -month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned asundeliverableIf we had we would have cancelled the account immediately.
With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 6/4/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Thank you for the prompt reply and resolution to this matter
Regards,
*** ***

September 18, 2014Dear ** ***:Thank you for your email of 9/16/14 regarding the above referenced complaint that you received on
9/15/After review of our detailed electronic records we would like to
respond to your letter
with the following explanationPlease note that our primary method by which we secure orders
is by telephone solicitation. In such cases, our
representatives take orders with a 60-day right of cancellation to a
1-year subscription to one of our newsletters, books or on
line programsWe have very stringent quality control
procedures regarding our representatives making this offerThese include
verifying the address, asking for the month and day of the person's birth
date and asking for the person’s email or fax number so we can send written
confirmation of the order within hoursThis serves to encourage contact
with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note
that *** *** ***, Site Mgr., placed an order on 2/7/for our Superviors Safety Bulletin publication and he provided us with with birth date information as ***. Prior to ending the conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policy.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by *** *** were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 9/16/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 1-paid in full account while others were cancelled as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place "repeat" orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you.Cordially Sylvia NDirOf Subscriber Services

June 20, Dear ** ***:Thank you for your email of 6/23/regarding the above referenced complaint that you received on 6/19/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, *** ***, placed an order on 5/16/for our Environmental Compliance Alert publicationWe were provided with birth date information as **, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general Custom.As a courtesy we cancelled this account on 6/23/@ 9:AM (EST) as he requestedThere is no money due or owing on the account.We initiated a request on 6/23/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of Our Contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ***.Thank you

Revdex.com:
Thank you!
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. Regards, *** ***

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. While I still disagree that the subscription was ever ordered, I am glad that no payment is due or owing on the account
Regards,
*** *** ***

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because: I did not place an order with this companyI was offered a free issue that I could evaluate and subscribe if I wantedThey misrepresented that statementI did not subscribe and did not want any other mailings from this companyThis type of fraudulent gimmicks should really be stopped
Regards,
*** ***

Thank you for your email of 2/23/regarding the above referenced complaint that you received on 2/19/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that Ms *** ***, Swing Mgr., placed an order on 11/26/for our *** *** *** publicationWe were provided with birth date information as 5/15, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of timeThus the goods that were ordered by Ms *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 2/23/as requestedThere is no money due or owing on the accountWe initiated a request on 2/23/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the Company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised we do make up Our labels in advance, so if they receive 1-more issue please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***Thank youCordially,
Sylvia EN***
DirSubscriber ServSEN/dh

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
My original complaint was I continue to receive emails from them. They told me by law they have to mail me the printed material which they were not but it started shortly after thatThey said I had to receive the printed material but they could remove me from the emails and she had me on the phone as she did this. When I continued to receive the emails I called back and talked to the same person Denise at extension *** and she said it takes a while for them to stop to call back after a certain date if I continue to recieve, when I called back after that date she told me that the emails are required by law as well. I sensed this is not the case, the printed materials maybe but not the emails. I continue to get them daily and hit upsubscribe to no effect. I would send these to Spam but I am concerned I may receive an email from them telling me I need to respond to opt out or something
Regards,
*** ***

We do not accept this response, as this is the same explanation I received when I calledI've spoken with the school site and the administratorThe administrator in question is an Athletic Director with no need to purchase a $Education Law HandbookShe does not recall any phone conversation, nor does she recall any follow up emails, however with firewalls in place SPAM email may not be received.This exact situation also occurred to my previous office, where I was the one who was told accepted the 'preview', which I never did eitherLightening does not strike twice.I fought that bill for two years, and ended up having to sign to have our district pay for a $book we never requested and had returnedBecause the packing slip has an earlier date than actual receipt, making the day return period is also another scam.I will keep the response on file so payment cannot be demanded but want a record on file that our district does not wish to do any further business with this companyThey need not send any books for 'preview' to our school district.Thank you,

June 12, Dear ** ***:Thank you for your email of 6/10/regarding the above referenced complaint that you received on 6/9/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** ***, Safety Coord., placed an order on 4/28/for our Supervisors Safety Bulletin publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 6/5/as they requested the same day they contacted usThere is no money due or owing on the account.We initiated a request on 6/12/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of ourcancellation policyWe found many different trial subscriptions had been accepted before and those accounts were cancelled as we instructed without issueContinuing to search we found a trial subscription for MrWes Salmons that he accepted on 11/18/13, giving us a birth date of 1/and his email addressAfter a 5-month period he cancelled the account on 5/16/14.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me
I want also to include the email confirmation of our cancellation The excuse they gave is incorrect, but as long as we are credited and this does not continue, I am fine with the resolution
Regards,
*** ***

June 12, Dear ** ***:Thank you for your email of 6/11/regarding the above referenced agency complaint that you received on 6/10/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by
which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, CFO, placed an order on 12/9/for our CFO & Controller's Alert publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the-order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 6/11/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before; *** had accepted different trial subscriptions himself, but only cancelled 1-accountOther trials for the company were cancelled as we instructed without issue.We have initiated a request on 6/11/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department you have any further questions at ###-###-####.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me.
Regards,
*** ***

Dear ** *** *Thank you for your email of 3/4/regarding the above referenced complaint that you received on 3/2/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which
we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that ** *** *** *** ***, placed an order on 10/30/for our Primary Care Coding & Reimbursement publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 3/4/as requestedThere is no money due or owing on the account.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you