Progressive Business Publications

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Thank you for intervening for me in this matter, It is too bad that a free offer has to come to this point Repeated cancellations in writing meant nothing to Progressive Thanks for your help Regards, [redacted] ***

0.0001pt;"> August 1, [redacted] [redacted] [redacted] Thank you for your email of 7/27/regarding the above referenced agency complaint that you received on 7/26/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email addressor fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , HR Secretary, placed an order on 6/10/for our Administrative Professional Update publicationWe were provided with birth date information as [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy Our computer shows that the email went through without any problems The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 1-month period of timeThus the goods that were ordered by [redacted] were sentOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requests With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom As a courtesy we cancelled this account on 7/26/as requestedThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before; paid in full accounts while all others were cancelled as we instructed without issueWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you Cordially yours, Michael G [redacted] Customer Service Director EN/dh

August 14, Dear [redacted] ***: Thank you for your email of 8/13/regarding the above referenced agency complaint that you received on 8/5/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, Service Mgr., placed an order on 3/30/for our Customer Service Advantage publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 8/11/as they requested the same day they called us and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few trial subscriptions had been accepted before and were cancelled as we instructed without issue Please know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you.Cordially,Sylvia NDirOf Subscriber Services

September 1, id="docs-internal-guid-4265d7f9-e70d-c060-5e5e-9e76fef7f28f"> [redacted] [redacted] Thank you for your email of 8/31/regarding the above referenced agency complaint that you received on 8/30/After review of our detailed electronic records we would like to respond to your letter with the following explanationWe find multiple entries for this companySeveral were mail promotions which explains nothing is dueAfter a 2-month period we send a Continuation Notice, that states this is not a Bill to see if the person wishes to continue receiving the newsletters or notIf we do not hear from the company, we assume they are not interested and the account expires of its own volition While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscription had been accepted by [redacted] before;paid in full while others were cancelled as we instructedAll “risk free” and paid subscriptions were for [redacted] In regards to the most recent promotion that was sent to [redacted] , it expired on 8/23/We show no active “risk free” subscriptionsWe initiated a request on the same day that the name and telephone number be removed from our computer files This action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank youCordially yours, Michael G [redacted] Customer Service Director SEN/dh Encl

March 31, Dear [redacted] ***:Thank you for your email of 3/31/regarding the above referenced agency complaint that you received on 3/28/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, Controller, placed an order on 8/14/for our CFO & Controller Alert publication and she provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computer shows that the email went through without any problems.Once the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation on the account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, warning notices plus and additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance.As a courtesy we did contact the collection agency on 3/27/@10:49AM (EST) after being contacted via phone and advised the agency to cease collections and to cancel the account as requested the same day we were calledThey have assured us that this has been doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe several different trial subscriptions had been accepted before; 1-paid in full accountOther accounts were cancelled as we instructed except this account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version too.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletterIt contains our address and toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

DO NOT PROVIDE THIS COMPANY WITH YOUR BIRTHDAY OR THEY WILL USE THAT AS CONFIRMATION THAT YOU ARE AUTHORIZING A SUBSCRIPTION VERY MISLEADING SALES TACTICS!

From: Revdex.com of Metro Washington DC arial;"> Date: Tue, Apr 22, at 4:PMSubject: Fwd: Complaint # [redacted] To: [redacted] < [redacted] > ---------- Forwarded message ---------- From: [redacted] < [redacted] > Date: Tue, Apr 22, at 2:PM Subject: Complaint # [redacted] To: [email protected] The company Progressive Business Publications has dismissed all claims and charges against us Thanks [redacted] [redacted] [redacted] [redacted] [redacted] ###-###-#### Ext*** [redacted] Information in this message and any attachment is intended solely for the above named recipient(s)

May 29, Dear [redacted] ***:Thank you for your email of 5/23/regarding the above referenced complaint that you received on 5/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the persons birth date and asking for the persons email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that [redacted] , Exec Dir, placed an order on 3/13/for our Foundation & Corporate Funding Advantage publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, On-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customAs a courtesy we cancelled this account on 5/23/as requestedThere is no money due or owing on the accountWe initiated a request on same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of Our cancellation policyWe found many, many different trial subscriptions had been accepted before; 3-paid in full accounts while other accounts were cancelled as we instructed withoutPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of Our contact information is in our newsletter and it Contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you

May 8,[redacted] Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /CA Dear [redacted] :Thank you for your email of 5/5/regarding the above referenced agency complaint that you received on 5/4/After review of our detailed electronic records we would like to respond to your letter with the following explanationAlthough this is listed as second notice no response, I do not have record of the 1st notice.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Principal, placed an order on 11/18/for our Deskbook Encyclopedia of American School Law and it’s companion newsletter We were provided with a birth date of [redacted] as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 6-month period of time.Thus goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customOur Customer Service department received a voicemail on 1/5/requesting cancellationAt that time we cancelled the newsletter and emailed a “postage paid” return label to have the book returnedTo date we have not received the book backI again today emailed a “postage paid” return labelAs a courtesy we cancelled the accountThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous risk free subscriptions had been accepted before;paid in full accounts and all others were cancelled as we instructed without issue.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####.Cordially yours,Michael G***Customer Service Director SEN/dh Encl

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me with the understanding that we no longer receive future invoices or publications from this company I appreciate the fact they have agreed to cancel our account with no monies being owed or due.Regards, [redacted] ***

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Please note that all attempts to reach someone at the phone numbers provided went unanswered Therefore cancellation could not be made on an unmonitored system with no voice mailAlso, no where could it be easily identified that a cancellation could be accepted by writing cancel and returning the invoice Please note other various complaints against this business and business practices To the best of my knowledge, this order was not completed with [redacted] , but rather information from prior orders is being used to give credence to this invoiceSince someone's birthday does not change, it is not a viable answer that all orders are legitimate because of this informationI accept the response since we have in writing that Belle Haven is no longer responsible for any invoicesPlease ask that this company remove Belle Haven and all associate's names from their call listRegards, [redacted] Assistant Controller

Thank you for your email of 1/15/regarding the above referenced agency complaint that you received on 1/14/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that MrKeith [redacted] , Sls Mgr., placed an order on 2/7/for our Selling Advantage publication and he provided us with birth date information as 1/23, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Mr [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as Youndeliverable”If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 1/15/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many "risk free” subscriptions had been accepted before; 2-paid in full accountsWhile looking further, we found another open account for Mr [redacted] that he accepted on 5/29/for our Facility Manger’s AlertHe - provided us with his birth date of 5/and an email addressWe sent a confirmation the same dayIt was about to go to collections so we cancelled this immediatelyWe found other accounts that were cancelled as we instructed without issueRegarding a statement made in this complaint that Ms [redacted] made stating she contacted us twice in order to cancel the account; our computer records do not show ever receiving such a request.We have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if those gentlemen should receive another newsletter please keep it with our compliments- - “ -Please know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youSylvia EN***Dirof Subscriber ServicesSEN/dh

May 1, Dear [redacted] ***:Thank you for your email of 4/30/regarding the above referenced agency complaint that you received on 4/28/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that someone who identified himself as ** [redacted] , Accting Dir, placed an order on 8/29/for our Keep Up To Date On Payroll newsletter and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.However, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/30/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before that were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ###-###-####Thank you

March 6, Dear [redacted] ***: Thank you for your email of 3/4/regarding the above referenced complaint that you received 2/18/After review, of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send a written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that someone who identified themselves as [redacted] , H/R Generalist, placed an order on 5/14/for our What's Working in Human Resources publication and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 3/5/and they advised us that they did receive payment ($299) on 1/16/The agency has reinstated the account so they will receive that remaining issues of the 1-year subscriptionOnce the account expires there will be no further issues, invoices or renewal notices sentWe have placed a "do not renew" on the account on 2/18/There will be no ramifications due to this account being turned over for collection and there is no money due or owing on the accountPlease be advised once the collection agency has been paid there can be no refunds made Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

April 10, Dear [redacted] ***:Thank you for your email of 4/8/regarding the above referenced complaint that you received on 4/2/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that ** [redacted] , Safety Dir/Maint, placed an order on 12/16/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by ** [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom.As a courtesy we cancelled this account on 4/2/as he requested via email that same dayThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different trial subscriptions had been accepted before by ** [redacted] , 2-were cancelled as we instructed but 1-account went to our collection agency for nonpayment or cancellation in All the information to start a trial subscription matches the first account we had for ** [redacted] We found the old account (mentioned above) that had been in collection but was ceased some time agoThere is no money due or owing on either account.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you,

Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me I am satisfied with this resolution as stated by this business in complaint ID [redacted] as follows: "As a courtesy we contacted the collection agency on 2/16/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account." In addition, we have requested that our company be completely removed from all current and future mailings, calls and all forms of solicitationRegards, [redacted] ***

April 17, [redacted] Revdex.com JFK Blvd – Ste 1300Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/NE Dear [redacted] :Thank you for your email of 4/17/ regarding the above referenced agency complaint that you received on 4/14/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ,Sales Manager, placed an order on 1/13/for our Selling Advantage publicationWe were provided with birth date information as 6/as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computer shows that the email went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by Ms Kelling were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, online programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 4/17/as requested.There is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found numerous “risk free” subscriptions had been accepted before and all were cancelled as we instructed without issueNick had one other risk free subscription cancelled without issue We have initiated a request that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially yours, Michael G***Customer Service DirectorEN/dh

February 27, Dear [redacted] ***: Thank you for your email of 2/27/regarding the above referenced complaint that you received on 2/26/After review of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made Regarding the specifics of this situation, please note that ** [redacted] , Ops Superv., placed an order on 7/24/for our Quality Manager's Alert publicationWe were provided with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur records show the email went through without any problems The birthday information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time Thus the goods that were ordered by ** [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom However, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance As a courtesy we did contact the collection agency on 2/27/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on the account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 6-paid in full accounts while other accounts were cancelled as we instructed without issue Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

I was called at work and told there was an invoice that wasn't paid and they claim that they talked to an employee of our organization who agreed to accept some publication from them with a confirmation of her birth dateThis never happened and they said it was paid for it the past w/ a credit card I asked the card number and they said they dont keep that info I asked the birth date of the person that "ordered" the publication Funny thing, they don't have that info either They said they would turn our "account" over to a collection agency I said ok, b/c I know we didn't order anything I wish they would get real jobs instead of trying to steal scam money from hard working people!!!!

July 17,[redacted] Revdex.com JFK Blvd Phila, PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] ***/WI Dear [redacted] :Thank you for your email of 7/14/regarding the above referenced agency complaint that you received on 7/14/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***,Office Manager, placed an order on 12/14/for our Administrative Professional UpdateWe were provided with a birth date of *** as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsIn this complaint Ms Smith included the confirmation number received via email after the phone call.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 5-month period of time.Thus goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general custom However, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/17/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to these accounts being turned over for collectionThere is no money due or owing on these accounts.We are confused by [redacted] ***’s statement “The only plus side was that they quickly canceled my subscription without argument”, since we show no contact from [redacted] aside from receiving this complaint.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before, were for [redacted] which we have cancelledAll others were cancelled we instructed without issue.Please be aware our agents have terminals with no internet access, therefore they do not have the ability to gather such informationWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at ###-###-####Cordially yours,Michael G***Customer Service Director SEN/dh Encl