Progressive Business Publications

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 12009034, and find that this resolution is satisfactory to me.
Regards,
K A

September 15, 2014Dear ** *** :
Thank you for your email of 9/15/regarding the above referenced agency complaint that you received on 9/11/After review, we would like to respond to your letter with the following detailed
explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that - *** *** ***, Med Records Dir, placed an order on 1/23/for our Primary Care Coding & Reimbursement publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems
The birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by *** *** were sent to him @ *** *** *** ***, CA ***This computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as `undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 9/12/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before and all were cancelled as we instructed without issue except this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank youCordially,
Sylvia NDirOf Subscriber Services

March 20, Dear ** ***:Thank you for your email of 3/20/regarding the above referenced complaint that you received on 3/18/After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that
our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that ** *** ***, H/R Mgr, placed an order on 8/14/for our What's Working In Human Resources publicationShe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write CANCEL on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after 5-months,mailings, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.We were contacted by ** *** via email on 3/19/14.A customer service rep called ** *** and went over all information in the account which she stated was correct.During the call she stated that she paid the collections agency for the subscription at which time she was told a do not renew was placed on the account.As a courtesy we contacted the collection agency on 3/20/and they advised us that they did receive payment for this account in full for $on 3/19/They have marked this account "Settled Satisfactorily"There will be no ramifications due to the account being turned over for collectionPlease know once the collection agency receives payment there can be no refund.We have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company's name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

From: Revdex.com of Metro Washington DC">Date: Wed, Apr 1, at 10:AMSubject: Fwd: FW: [Possible Spam] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: *** *** ---------- Forwarded message ----------From: *** *** Date: Tue, Mar 31, at 2:PMSubject: FW: [Possible Spam] You have a new message from the Revdex.com of Metro Washington DC & Eastern Pennsylvania in regards to your complaint #***.To: [email protected]
My issue has been resolvedThey agreed to not charge usThank you

August 14, Dear ** ***:
Thank you for your email of 8/6/regarding the above referenced complaint that you received on
8/4/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that - ** *** ***, Library Dir, placed an order on 3/4/for our Foundation & Corporate Funding Advantage publication and we were provided with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the Confirmation went through without any problemsOnce the Order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any Other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 8/6/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several different trial subscriptions had been accepted before that were cancelled as we instructed without issue except the same newsletter for ** *** in that had never been cancelled; so it has been written off, with no money duePlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank youCordially,Sylvia NDirOf Subscriber Services

April 24, Dear ** ***:Thank you for your email of 4/23/regarding the above referenced complaint that you received on 4/15/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our
primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email or fax number so we can send written confirmation of the order within hours, as well as to encourage contact with us if there are any mistakes or changes that needs to be made.Regarding the specifics of this situation, please note that *** *** ***, Safety Dir, placed an order on 1/9/for our Safety Compliance Alert publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customPlease be advised that this account never went to the collection agency and *** *** *** never received payment for this account.As a courtesy we cancelled this account on 4/14/as requestedThere is no money due or owing on this account.We initiated a request on 4/24/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before and most were cancelled as we instructed without issue but we found another account that ** *** accepted on 8/12/entitled the Supervisor's Safety Bulletin publicationShe gave us, at that time, the same birth date and email address and it was this account that went to collections for nonpayment or cancellationWe contacted the collection agency and they advised us she paid $on 4/2/They reinstated the subscription so that she will receive the remainder of her 1-year subscriptionWe placed a "Do Not Renew" on the account so that once it expires she will receive no further issues, invoices or renewal noticesThere is no money due or owing on this account and once the collection agency has been paid there will be no refunds made.The statement in this complaint where ** *** states she called and spoke to "***"Please be advised that *** is one of our Customer Service Representatives and the telephone number is our main number for the company and is on the newsletter.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter (please look at the newsletter once again, on one of the bottom pages, for our toll free telephone number)We, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ###-###-####.Thank you

March 6,
Dear ** ***:
Thank you for your email of 3/5/regarding the above referenced complaint that you received on 2/24/After review of our detailed electronic records we would like to respond to your letter with the following explanation
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Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the person's birth date
Regarding the specifics of this situation, please note that *** ***, Payroll Mgr, placed an order on 10/25/for our Keep Up To Date On Payroll publicationWe were provided with birth date information as ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy
The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 4-month period of time
Thus the goods that were ordered by *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests
With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general custom
As a courtesy we cancelled this account on 3/6/as requestedThere is no money due or owing on the account
We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different trial subscriptions had been accepted before; 1-paid in full account and other accounts cancelled as we instructed without issue
Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service
All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers
Feel free to contact the Customer Service Department if you have any questions at ###-###-####
Thank you

August 28, Dear ** ***:
Thank you for your email of 8/26/regarding the above referenced agency complaint that you received on
8/25/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure Orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Office Mgr/Billing, placed an order on 12/6/for our Primary Care Coding & Reimbursement publication and she provided us with birth date information as ***, as well as a fax number (***)Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked Cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer System sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicalis sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/22/as she requested the same day she called us and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on 8/27/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***.Thank you.Cordially,Sylvia NDirOf Subscriber Services

See Attached:
We received your email of 5/7/and we did respond to the above referenced complaint to the Revdex.com on 11/17/We
responded to you on the same day we received the complaintEnclosed is a copy of that letterWe have done everything that was requested and feel this complaint has been resolvedPlease let your files show this has been closedCordially,
Sylvia EN***
Dirof Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory. As the letter indicates, the collection agency has been advised to cease collection on this account and Progressive Business Publications assures no money remains due on this account. Further, we are pleased our business entity will be removed from the call list and respectfully understand the challenges of never receiving correspondence from this business again
Regards,
*** ***

November 20, 2014Dear ** ***:
Thank you for your email of 11/20/regarding the above referenced complaint that you received on 11/19/After review of our detailed electronic records
we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that *** *** ***, Sls Mgr., placed an order on 8/13/for our Selling Advantage publicationWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same Computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 11/19/at 12:20PM (EST) as he requestedThere is no money due or owing on the accountPlease know that we do business regularly with thousands of companies who place “repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***Thank you.Cordially Sylvia NDirOf Subscriber Services

May 8, Dear ** *** :Thank you for your email of 5/7/regarding the above referenced agency complaint that you received on 5/5/After review, we would like to respond to your letter with the following detailed explanation.Please note that our primary method by which we
secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the persons email address or fax so we can send written confirmation of the Order within hours, as well as to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** ***, Sls Mgr., placed an order on 10/11/for our Selling Advantage publication and he provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problems.Once the Order was placed, the same computer system sent the newsletter and invoices over a -month period of time.Thus the goods that were ordered by *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as undeliverableIf we had we would have cancelled the account immediately.With all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general customHowever, if neither paid nor cancelled after -months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/7/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware Of Our cancellation policyWe found several trial subscriptions had been accepted beforePrior to this, *** has accepted -different publications that he never cancelled or paid and those were turned over for collection, tooThose accounts have been ceasedWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hourdays a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank you

August 14, Dear ** ***:
Thank you for your email of 8/13/regarding the above referenced agency complaint that you received on
8/8/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Sls Mgr., placed an order on 1/10/for our Selling Advantage publication and provided her fax number, which matches the other trials that have been accepted beforeWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the newsletter and invoices over a 5-month period of timeThus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance
As a courtesy we contacted the collection agency on 8/13/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or Owing on this account
While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many trial subscriptions had been accepted before; 1-paid in full account for their Controller and has been renewed each year since 2003, while others were cancelled as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at ***.Thank you.Cordially,Sylvia NDirOf Subscriber Services

August 24,2016** *** ***
*** *** ***
*** *** *** *
*** ***
*** ** ***
*** *** *** *** ***
*** ** ***Thank you for your email of 8/23/regarding the above referenced agency complaint that you received on
8/22/16. After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made. Regarding the specifics of this situation, please note that Sandra Rocquin, Lead Educator, placed an order on 11/12/for our Deskbook Encyclopedia Of American School Law and its companion newsletterWe were provided with birth date information as 9/19, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 8-month period of time.Thus goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it along with the book, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/24/and advised them to cease collections on this accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found other “risk free” subscriptions had been accepted before and were cancelled as we instructed without issue.We have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service.All of our contact information is in the newsletterIt contains our address and toll free telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please contact the Customer Service Department if you have any questions at 1-800-220-Cordially yours,Michael G***Customer Service Director SEN/dh EnclTell us why here

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIf no reason is received your complaint will be closed Administratively Resolved]
Complaint: ***
I am rejecting this response because:
Once they contacted me back, they implied several times that I was lying about not receiving the newsletters and invoices, which made me very angry I repeated several times that I had not gotten them and I did not know whySince I didn't get them, I had forgotten about it overall That was the reason I didn't send back the "Cancel" notice on the invoice...because it was not receivedI also asked them why no one ever called me to ask about why it wasn't paid at any time over the months and was told they didn't do that because they had too many customers to actually check up on them This is just a bad business practiceI can't think of any other company that doesn't call customers when they don't get paid, then just turns over the account to collections
I had also called the collections company and they told me it would not be refunded on their end since the payment had already posted (I called them within minutes of them having my card information)So I called Progressive Business Solutions back and at the end of the call, told them I wanted a refund and they first told me to call the collection agency to get refunded (which goes against what they stated in this letter of knowing there was no chance of a refund) and I told them they had already told me they couldn'tShe then said they could not also from their end because they had not received payment as of yet She did not say they would actually even give me one at any later date and then stated that they would put a do not renew on the account and it would run out at the end of the term and I would not be contacted again.
I would still like this to be refunded and my name to be forever removed from their database I can also give them our full company name of *** *** *** ***and the name we do business as which is *** They should be able to remove those from their database as well or have it listed as "Do not contact"That would be much appreciated.
Regards,
*** ***

November 10, Dear ** ***:
Thank you for your email of 11/7/regarding the above referenced complaint that you received on 11/3/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note
that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that *** *** ***, MaintSuperv, placed an order on 7/28/for Our Facility Manager’s Alert publicationWe were provided with birth date information as 2/6, as well as a fax number (###-###-####)Within hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by *** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom.As a courtesy we cancelled this account on 11/10/as requestedThere is no money due or owing on the accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found one different `risk free” subscription had been accepted before by *** *** and the birthdate, as well as the fax number matches this accountThat account was cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at ***.Thank you.Cordially Sylvia NDirOf Subscriber Services

April 6, 2015Dear ** ***:
Thank you for your email of 4/3/regarding the above referenced agency complaint that you received on 4/2/After review, we would like to respond to your
letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that ** *** ***, Controller, placed an order on 7/30/for Our CFO & Controller Alert publication and she provided us with her email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as “undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 4/6/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if she receives another newsletter please keep it with our compliments** *** states in this complaint the she did send a cancellation via email and mailOur computer records do not show any record of receiving a cancellation on this accountPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersPlease feel free to contact our Customer Service Department if you have any further questions at ***Thank youCordially Sylvia NDirOf Subscriber Services

May 1, 2014Dear ** *** :Thank you for your email of 4/30/regarding the above referenced complaint that you received on 4/28/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary
method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the month and day of the persons birth date.Regarding the specifics of this situation, please note that ** *** ***, District Mgr., placed an order on 2/14/for our Environmental Compliance Alert publication and she provided us with birth date information as ***Prior to ending our conversation we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy.Once the order was placed, the same computer system sent the newsletters and invoices over a 2-month period of time.Thus the goods that were ordered by ** *** were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industrys general custom.As a courtesy we cancelled this account on 4/30/as requestedThere is no money due or owing on the account.We initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, too.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 3-different trial subscriptions had been accepted before by ** *** and those accounts were cancelled as we instructed without issue.Please know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at ***.Thank you

[A default letter is provided here which indicates your acceptance of the business's response. If you wish, you may update it before sending it.]
Revdex.com:
I have reviewed the response made by the business in reference to complaint ID ***, and find that this resolution is satisfactory to me. However, I want it noted that, I did not do business with this company willinglyAs stated in my initial complaint, it was this same tactic which I did not recognise, and not knowing my rights years ago, I paid the money because their collections agency called meYou can let them know that the next time, their computer makes a mistake and sends me anything, I will be contacting the Postal Service fraud dept and the attorney general's office
Regards,
*** ***

July 18, Dear ** ***:Regarding the above referenced rebuttal that you received, we submit the following:All the information we received to start a trial subscription for our publication was given to us by someone who identified himself as *** *** on 8/27/13.They paid the collection agency on 4/28/($299) as stated in our letter to ** *** on 6/12/14,Please be advised we would have gladly cancelled the account if *** *** had called us when he received the first invoice in October It is simply part of our liberal free trial subscription policy and is clearly stated in the confirmation we sent to *** ***.We have done everything that was requested and feel this complaint has been resolved.Thank youCordially,
Sylvia *N***