Progressive Business Publications

August 14, 2014Dear [redacted] ***: Thank you for your email of 8/13/regarding the above referenced complaint that you received on 8/11/After review of our detailed electronic records, we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be madeRegarding the specifics of this situation, please note that [redacted] , A/A, placed an order on 8/8/for our Administrative Professional Update publicationHe provided us with a birth date of ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions as ked, cancellation policyOur electronic records show that the confirmation letter went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomHowever, if neither paid nor cancelled after months, warning notices plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/13/and they advised us that they have received payment in full ($195.50) on 4/3/for the annual subscriptionThey have marked this account "Settled Satisfactorily" and have reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionOnce it expires (in approxmonths) there will be no further issues, invoices or renewals sentA "do not renew" was placed on the accountThere will be no ramifications due to this account being turned over for collection and there is no money due or owing on this accountOnce the collection agency receives payment they must send the issues for which they received payment and there can be no refunds madeWe have initiated a request on 5/13/14, again, that the company name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to process after the expiration dateIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised our Supervisor of Customer Service has tried to contact [redacted] numerous times and he refuses to speak to herOur "memos" show that once he paid the collection agency he did verify all the information we have to start a trial subscription was correctThe company has done business with us in the past and is aware of our cancellation policyThey have accepted many trials subscriptions before; there is 5-paid in full accounts while others were cancelled without issuePlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank you.Cordially,Sylvia N DirOf Subscriber Services

December 11, Dear [redacted] ***: Thank you for your email of 12/11/regarding the above referenced complaint that you received on 12/10/After review of our detailed electronic records we would like to respond to your letter with the following explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are anymistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Asst Principal, placed an order on 11/13/for our Legal Update For Teachers: The Complete Principal’s Guide Book and its companion newsletterWe were provided with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the book, newsletter and an invoice over a 1-month period of timeThus the goods that were ordered by [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 12/11/as requestedThere is no money due or owing on the account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many different "risk free” subscriptions had been accepted before; including a risk free subscription that [redacted] accepted in March and cancelled as instructedWe found 4-paid in full accounts while other accounts were cancelled as we instructed without issueWe are enclosing a "Postage Paid" label so that [redacted] can return the book at her conveniencePlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continuedsatisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially Sylvia NDirOf Subscriber Services

April 30, Dear [redacted] ***: Thank you for your email of 4/28/regarding the above referenced agency complaint that you received on 4/23/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] ***, Project Mgr., placed an order on 9/16/for our Safety Compliance Alert publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 4/28/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found [redacted] had accepted this same [redacted] risk free” subscription in May and paid in full and that account expired in May without issuePlease be advised that all the information we received to start this risk free subscription matches that of the accountWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease be advised that we do make up our labels in advance, so if he receives another newsletter please keep it with our complimentsPlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank you.Cordially Sylvia NDirOf Subscriber Services

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me Regards, [redacted] ***

Revdex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me However, I would like to add that I absolutely did not want this newsletter and did not give my permission This is a scam.Regards, [redacted] ***

August 10, [redacted] [redacted] Thank you for your email of 8/4/regarding the above referenced agency complaint that you received on 8/4/After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] ***, Manager, placed an order on 1/19/for our Quality Managers Alert publicationWe were provided with a email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problems.Thus the goods that were ordered by [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests.Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collection.That is what happened in this instance.As a courtesy we contacted the collection agency on 8/4/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account.While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found another “risk free” subscription had been accepted before and was cancelled as we instructed without issueWe have initiated a request that the company name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletterIt contains our address and telephone numberWe also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl

Thank you for your email of 1/7/regarding the above referenced complaint that you received on 1/5/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth date and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that Mr [redacted] , Controller/Safety, placed an order on 9/16/for our Safety Compliance Alert publicationWe were provided with birth date information as 6/1, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by Mr [redacted] were sentThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsWe did not receive a cancellation request or mail returned as `undeliverable”, if we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general CustomAs a courtesy we cancelled this account on 1/2/as they requested the same day they contacted usThere is no money due or owing on the accountWe initiated a request on 1/5/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWe do make up our address labels in advance, so if they receive 1-more issue please keep it with our complimentsWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found 2-different `risk free” Subscriptions had been accepted before and both accounts were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who place "repeat” orders due to their continued Satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribersFeel free to contact the Customer Service Department if you have any questions at [redacted] Thank youCordially, Sylvia ENeelDirSubscriber Serv.SEN/dh

August 28, Dear [redacted] ***: Thank you for your email of 8/28/regarding the above referenced agency complaint that you received on 8/26/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Facilities Mgr., placed an order on 1/15/for Our Safety Compliance Alert publication and he provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same Computer system sent the newsletter and invoices over a 5-month period of time.Thus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as \undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 8/28/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or Owing on this accountWhile researching this complaint we found the [redacted] contacted us on 8/26/G 4:PM (EST) and verified all the information we have to start a trial subscription for [redacted] is correctAt that time we offered for him to pay for "issues served” only or $and she advised us she would get back to us with an answer but no one ever called back.Please know that we do business regularly with thousands of companies who place "repeat” orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it contains our toll free telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank youCordially Yours,Sylvia NDirOf Subscriber Services

July 31, Dear [redacted] ***:Thank you for your email of 7/30/regarding the above referenced agency complaint that you received on 7/29/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth date.Regarding the specifics of this situation, please note that [redacted] , H/R Mgr., placed an order on 1/8/for our What's New In Benefits & Compensation publication and she provided us with a birth date of ***Prior to ending the call we clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the Conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus the goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show ever receiving a cancellation request or mail returned as "undeliverable"If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that is required is to write CANCEL on the invoice and return that to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, 2-warning notices, plus an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/30/and advised them to cease collection and cancel this accountThey have assured us that this will be doneThere will be no ramifications due to this account going for collection and there is no money due or owing on this accountWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found many, many trial subscriptions had been accepted before; 3-paid in full accounts, 2-of which were renewed for plus years, while others were cancelled as we instructed without issueWe have initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooPlease know that we do business regularly with thousands of Companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in the newsletter and it Contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact our Customer Service Department if you have any further questions at [redacted] .Thank you.Sylvia *N [redacted] DirOf Subscriber Service

*** [redacted] *** [redacted] [redacted] Sorry I did not get back to youThank you for all your helpThe Lord bless you and Revdex.com for helping people in need

[A default letter is provided here which indicates your acceptance of the business's response If you wish, you may update it before sending it.] Revdex.com: I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me The claim that our Administrator ordered the subscription is false, howeverEmail information is available on our organization's website, and does not verify PBP's claim Regards, [redacted] ***

July 31, Dear [redacted] ***:Thank you for your email of 7/30/regarding the above referenced complaint that you received on 7/25/After review of our detailed electronic records, we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person's email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or corrections that need to be made.Regarding the specifics of this situation, please note that [redacted] , G/M, placed an order on 10/7/for our Selling Advantage publication and he provided us with his email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur electronic records show that the confirmation letter went through without any problemsOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows in this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is write cancel on the invoice and return it to us, or advise us by any other way, and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after 5-months, warning notices and an additional 30-day wait period the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 7/31/and they advised us that they did receive payment in full ($295.00) on 5/14/for the subscriptionThey have marked this account [redacted] Settled Satisfactorily”They reinstated the account so that he will get the remaining newsletters of the 1-year subscriptionOnce it expires there will be no further issues, invoices or renewals sentA "do not renew" was placed on the account after he called us on 5/23/and again on 7/25/There will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this accountWe initiated a request on 7/31/that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our Computers may not recognize it and something may go outIf that should happen, please call and we will remove that version tooWhile researching this complaint we found that this company has done business with us in the past and is aware of our cancellation policyWe found that they have accepted different trial Subscriptions before and have 1-paid in full account with 9–issues remaining until expirationOther trials were cancelled as we instructed without issuePlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in the newsletterIt contains our address and telephone numberWe, also, have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers.Please feel free to contact the Customer Service Department if you have any questions at [redacted] .Thank youCordially, Sylvia NDirSubscriber Serv

August 12, 2014Dear [redacted] :Regarding the above referenced rebuttal that you received we submit the following:We stand by our original letter.Customer’s original request was "We have so far refused to pay the bill, and do not want this company to have any of our financial informationCease contact would be preferred.”As requested we contacted the collections agency on 7/18/at which time we advised them to cease and cancel the accountWe also initiated a request that the name, address and telephone number be removed from our computer filesThis action takes approximately days to process.We have done everything that was requested, we feel this complaint has been resolved.If you have any further questions, please feel free to contact us .Sylvia *N DirOf Subscription Services

March 19, Dear [redacted] ***: Thank you for your email of 3/17/regarding the above referenced agency complaint that you received on 3/17/After review, we would like to respond to your letter with the following detailed explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address, asking for the month and day of the person’s birth date and asking for the person’s email address or fax so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be madeRegarding the specifics of this situation, please note that [redacted] , Payroll Mgr., placed an order on 8/4/for our Keep Up To Date On Payroll publication and she provided us with birth date information as ***, as well as an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked cancellation policyOur computers show that the confirmation went through without any problemsThe birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the samecomputer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows in this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable”If we had we would have cancelled the account immediatelyWith all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period” the account may be turned over for collectionThat is what happened in this instance.As a courtesy we contacted the collection agency on 3/17/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for CollectionThere is no money due or owing on this accountPlease be advised that [redacted] is just one the collection agencies we use, they are out of New York StateThey are not part of our publishing businessWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name is misspelled or the zip code incorrect, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version tooPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour /days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Please feel free to contact our Customer Service Department if you have any further questions at [redacted] Thank youCordially Sylvia N DirOf Subscriber Services

March 6, Dear [redacted] ***: Thank you for your email of 3/5/regarding the above referenced complaint that you received 2/28/After review of our detailed electronic records we would like to respond to your letter with the following explanation /> Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address, asking for the month and day of the person's birth Our computer system sent the newsletters and invoices over a 5-month period of time Thus goods were sentOur computers records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as "undeliverable"If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry's general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day "wait period" the account may be turned over for collectionThat is what happened in this instance Until being contacted via phone on 2/28/we were not aware that the mailing address and email address were incorrect and [redacted] did not receive a written confirmation nor the publications and invoices Thank you for bringing this information to our attention, we have referred this account to our Security Department As a courtesy we contacted the collection agency on 2/28/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account Please know that we do business regularly with many tens of thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer service All of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers Feel free to contact the Customer Service Department if you have any questions at ###-###-####Thank you

pre-wrap;"> May 18, [redacted] Revdex.com JFK Blvd – Ste Phila., PA RE: COMPLAINT LETTER/FILE # [redacted] / [redacted] /LA Dear [redacted] ***: Thank you for your email of 5/15/regarding the above referenced agency complaint that you received 5/13/After review, we would like to respond to your letter with the following detailed explanation Please note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on-line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the mailing address and asking for the month and day of the person’s birth Regarding the specifics of this situation, please note that [redacted] , Mgr., placed an order on 10/2/for our Environmental Compliance Alert publicationWe were provided with birth date information as ***Before ending the call, we clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policy The birth date information is obtained, in part, to verify the conversation took placeOnce the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of timeThus goods that were ordered by [redacted] were sent to the same address that shows on this complaintOur computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requestsIt does not show that we ever received a cancellation on this account or mail returned as “undeliverable”If we had we would have cancelled the account immediately With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customHowever, if neither paid nor cancelled after months, warning notices, plus an additional 30-day “wait period” the account may be turned over for collectionThat is what happened in this instanceAs a courtesy we contacted the collection agency on 5/15/and advised the agency to cease collections and cancel the accountThey have assured us that will be doneThere will be no ramifications due to the account being turned over for collectionThere is no money due or owing on this account While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found several “risk free” subscriptions had been accepted before, 4-of which were accepted by [redacted] himselfWe found all of the information given matches the other accountsBe advised that all of the accounts were cancelled as we instructed except this accountWe have initiated a request the same day that the name and telephone number be removed from our computer filesThis action takes approximately 30- days to processIn business we hesitate to say the company will never receive another mailing from usIf the company’s name information changes, our computers may not recognize it and something may go outIf that should happen, please call and we will remove that version alsoPlease know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and excellent customer serviceAll of our contact information is in our newsletter and contains our toll free telephone numberWe, also have a hour/days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscriber Feel free to contact the Customer Service Department if you have any questions at 1-800-220-Thank you Cordially yours, Michael G [redacted] Customer Service Director EN/dh

September 4, Dear [redacted] ***: Thank you for your email of 9/3/regarding the above referenced complaint that you received on 9/2/After review of our detailed electronic records we would like to respond to your letter with the following explanationPlease note that our primary method by which we secure orders is by telephone solicitationIn such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or on line programsWe have very stringent quality control procedures regarding our representatives making this offerThese include verifying the address and asking for the person’s email or fax number so we can send written confirmation of the order within hoursThis serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Police Chief, placed an order on 6/3/for our Encyclopedia of Public Employment Law book and its companion newsletter and he provided us with an email addressWithin hours of the discussion, we sent a confirmation letter that clearly restated the offer discussed, including the liberal 60-day, no questions asked, cancellation policyOur computers show that the confirmation went through without any problemsOnce the order was placed, the same computer system sent the book, newsletters and invoices over a 3-month period of time.Thus the goods that were ordered by Chief [redacted] were sent to the same address that shows on this complaintThis computer system records and tracks all confirmations, invoices, on-line programs, books, periodicals sent and cancellation requests.With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it and the book to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general customAs a courtesy we cancelled this account on 9/3/as requestedThere is no money due or owing on the accountWe initiated a request on the same day that the name, address and telephone number be removed from our computer filesThis action takes approximately 30-days to processIn business we hesitate to say the company will never receive another mailing from usIf any company information changes our computers may not recognize it and something may go outIf that should happen, simply call us and we will remove that version, tooWhile researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policyWe found a few different trial subscriptions had been accepted before and cancelled as we instructed without issueFurther, while searching we found they did cancel the newsletter portion on 7/7/but have yet to return the bookPlease know that we do business regularly with thousands of companies who place repeated orders due to their continued satisfaction and our excellent customer serviceAll of our contact information is in our newsletter and it contains our toll free telephone numberWe, also, have a hour /days a week voice mail system due to the large amount of Calls we receive daily from our coast-to-coast subscribers.Feel free to contact the Customer Service Department if you have any questions at [redacted] Thank you.Cordially, Sylvia N DirOf Subscriber Services

RevDex.com:I have reviewed the response made by the business in reference to complaint ID [redacted] , and find that this resolution is satisfactory to me. I am satisfied with this resolution as stated by this business in complaint ID [redacted] as follows:"As a courtesy we contacted the collection agency on 2/16/16 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account."In addition, we have requested that our company be completely removed from all current and future mailings, calls and all forms of solicitation.Regards, [redacted] ***

September 7, 2016 [redacted] [redacted] Thank you for your email of 9/2/16 regarding the above referenced agency complaint that you received on 9/1/16.... After review of our detailed electronic records we would like to respond to your letter with the following explanation.Please note that our primary method by which we secure orders is by telephone solicitation. In such cases, our representatives take orders with a 60-day right of cancellation to a 1-year subscription to one of our newsletters, books or online programs. We have very stringent quality control procedures regarding our representatives making this offer. These include verifying the mailing address, asking for the month and day of the person’s birth and asking for the person’s email address or fax so we can send written confirmation of the order within 24 hours. This serves to encourage contact with us if there are any mistakes or changes that need to be made.Regarding the specifics of this situation, please note that [redacted] , Manager, placed an order on 1/5/16 for our Safety Compliance Alert publication. We were provided with birth date information as ***, as well as an email address. Within 24 hours of the discussion, we sent a confirmation letter that clearly restatedthe offer discussed, including the liberal 60-day, no questions asked, cancellation policy. Our computers show that the confirmation went through without any problems.The birth date information is obtained, in part, to verify the conversation took place. Once the order was placed, the same computer system sent the newsletters and invoices over a 5-month period of time.Thus the goods that were ordered by Ms Benham were set to the same mailing address that shows on this complaint . This computer system records and tracks all confirmations, invoices, online programs, books, periodicals and cancellation requests. It does not show that we ever received a cancellation on this account or mail returned as “undeliverable”. If we had we would have cancelled the account immediately. With all telephone orders placed, if the ordering person does not find the information helpful, all that needs to be done is to write CANCEL on the invoice and return it to us or advise us any other way and the subscription will be stopped with no payment required, as is the publishing industry’s general custom. However, if neither paid nor cancelled after 5 months, 2 warning notices, plus an additional 30-day “wait period” the account may be turned over for collection. That is what happened in this instance.As a courtesy we contacted the collection agency on 9/6/15 and advised the agency to cease collections and cancel the account. They have assured us that will be done. There will be no ramifications due to the account being turned over for collection. There is no money due or owing on this account. While researching this complaint we did find that this company has done business with us in the past and is aware of our cancellation policy. We found several “risk free” subscriptions had been accepted before and were cancelled as we instructed.We have initiated a request that the company name and telephone number be removed from our computer files. This action takes approximately 30- days to process. In business we hesitate to say the company will never receive another mailing from us. If the company’s name information changes, our computers may not recognize it and something may go out. If that should happen, please call and we will remove that version also.Please know that we do business regularly with thousands of companies who regularly place repeat orders due to their continued satisfaction and our excellent customer service.All of our contact information is in our newsletter. It contains our address and telephone number. We also have a 24 hour/7 days a week voice mail system due to the large amount of calls we receive daily from our coast-to-coast subscribers. Feel free to contact the Customer Service Department if you have any questions at 1-800-220-5000. Thank you.Cordially yours,Michael G***Customer Service DirectorSEN/dhEncl.

[To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed Administratively Resolved] Complaint: [redacted] I am rejecting this response because: I am rejecting their response because it does not address the fact that they were sent a cease and desist order from [redacted] 's legal counsel via email on 7/31/13 and it was sent via US Postal Service on 8/2/13 and received by Progressive Business Publications on 8/6/13. The subscription in question was obtained after the cease and desist letter was received by Progressive, therefore it should never have been done. The cease and desist letter, which I have attached to this form, clearly states that Progressive Business Publications and any of their divisions are to no longer do any business with [redacted] and this was ignored with this supposed subscription. What I want from Progressive is for [redacted] to be put on a do not contact list, as per our cease and desist letter. I do not want to have to deal with doing this process of contacting the Office of Consumer Protection in Montana, contacting the Attorney Generals Office in Pennsylvania, and contacting the RevDex.com to get Progressive to cancel the bogus subscription. The response is basically a form letter where they explain their process of obtaining the bogus subscription, how you can cancel the subscription, how this business has done business with their business, and then as a "courtesy" they forgive the debt and for [redacted] none of this matter as we sent the cease and desist letter to stop any further subscriptions. So the only response that I will accept for Progressive Business Publications is a response that states that Progressive will abide by the cease and desist letter they received on 7/31/13 and have no further contact with anyone associated with [redacted] . Regards, [redacted]