Printerpix

I was supposed to get my product by 12/25. Got it two week later. Was supposed to get a refund a month ago. Never received
I ordered my products on 12/13 with the guarantee of having the order prior to Christmas. I called before Christmas and they said that I should get it on or right before Christmas. Christmas passes and I still don't have the package. I called to complain and request my money back. They said that I was put under standard shipping, not expedited, which was an error on their end. They were supposed to issue a refund which I was told would take 5-7 business days. 10 business days late, I called again and was informed it would be 7-14 days, not 5-7. I waited under day 16 before calling again. She assured me it would be on my card the following day. We are now on day 21 with no refund. This company is a complete joke and fraud.

Advertisements are misleading on costs of shipping and product quality. They advertise a great deal while overcharging consumers on shipping.
I had purchased magic mugs from this company in December as Christmas gifts. At the time the shipping seemed a bit high, but I figured between Christmas and the weight of a few mugs it wasn't totally outrageous. I began receiving emails from the company advertising deals on different products and I figured well, the mugs were all right, so I decided to order some calendars.

The calendars were advertised at a fantastic price, and according to their website, the price of shipping would be $12.95 unless specified differently by the product purchase voucher. (Which you had to purchase the vouchers separately from shipping.) So I created my calendars (the coupon was 10 for +/-$36) and as I went to pay for shipping, the rate was now +/-$25 for economy shipping which is a bit outrageous. So I contacted the company via phone to get a run around of "well we are trying to make sure the consumer gets a great deal, we cant give away shipping". Regardless of how I asked, the representative did not have another answer except trying to justify the high pricing because of the coupon deal, which had no notation that shipping rates would differ.

So I then decided to contact the company via email figuring, well maybe the rep was new and quickly found that the representative in the email communications was also happy to give the same run around and not really answer my questions. At that point I decided that I would just suck it up and eat the shipping. I would have left well enough alone except when I received my order yesterday, the packaging (the $25 economy shipping) was flimsy, damaged and torn. My product was also bent and extremely low quality. The type of calendar that really anyone could print and make at home.

I contacted the company via phone to try to speak with a manager to either return the calendars for a refund, or at least get the shipping money refunded considering the product arrived damaged. The representative I spoke to said that her supervisor was on another call and would be calling me back. I hadn't received a return call, so I emailed the company again. I have yet to hear back from either, but considering what I have dealt with so far I doubt I will. So now I am out around $65 for junk calendars that I am almost embarrassed to give to my family and friends.

After they misdelivered two pieces, which were then sent back to their shipping center, they wanted me to pay even more shipping fees to have them sent to me a second time. Their customer service is atrocious, taking an incredible amount of time to get through to someone, and none of the customer service reps have the authority to correct the problem. I disputed the charges on with my credit card company and will never purchase anything through them.

Bought 2blanket vouchers for this company 1 no problems, 2nd not. No help from the company.
I bought 2 blanket vouchers from this company through ***. I used 1, no problem. When I tried to use the 2nd it states already used. I first contacted ***. I was told the second voucher is good and to contact the company directly. First. When I contacted the first time I did not even get a reply. I continuley tried to work with the company with much frustation without success. I have no refund and no blanket. The companies final word is that it was used for-order #***. That is the first blanket that I bought. I have emailed back and forth for days and I am done trying to work this this company. Still no refund and no blanket

12/5/17 order number *** for $168.57 of 2 metal prints and 2 photo strips paid thru ***.
On 12/5/17 I ordered 2 metal prints and 2 photo strips, order number *** from Printpix. I received the metal prints. I contacted Printerpix on 12/21/17 due to dents in both prints. I sent in pictures as requested. On 12/29/17, I had not received a response from 12/21 so I contacted them again following the instructions on their website for filing a complaint. I explained that I was requesting a refund due to poor customer service and poor quality. I have not received the photo prints to date. I have not received a response to my inquiry yet either.
Thank you for your time.

Their company sends out a link from *** / ***. That link / URL takes you to their website where they say an error has occurred. When I contacted their support, they took well over an hour and said they couldn't help me. I had to contact *** and they got me the correct URL. When it came down to ordering the final product, their website said that if I ordered my product with standard shipping, it would not be delivered in time for Christmas. I selected expedited. I had almost a week to get the order to me. Once you picked your shipment method, you are taken to payment screen that does not list any shipment information or charges. When you click submit on your credit card, you do not get any final totals payment or summary of charges. The problem is that they changed my shipment method to standard and didn't tell me how much they were going to ultimately charge me. I immediately opened a support ticket. They never contacted me. I left three more messages on the same ticket. They two weeks ago, they closed the ticket without any explanation or contacting me. My shipment was late. Stay far, far away from this company.

Horrible company. They do not ship things on time, charge a ton to take forever to ship and argue over returning shipping fees. I've called them three times and nothing has come of it.

I never recvied my order. Website says it should arrive in 14 days but it's been a month.
I never recvied my order. Website says it should arrive in 14 days but it's been a month.

ordered a photo throw & it arrived with no photos. They will not resolve the issue.
I ordered a photo throw as a gift from Printerpix through Groupon for $7 plus shipping. I followed all the steps on their website to download and save the photos. Got confirmation that it does done correctly. When the throw arrived, it had no photos which is the whole purpose behind ordering a photo throw. Contacted them multiple times with no resolution. Put on endless hold when I called them, or just receive an automated email telling me what to do if I have a problem. I even emailed them a photo of the photo less throw. Nothing. When I finally reached them by phone over a month later, they told me they will not refund me and said it was my fault and they would not resolve the issue unless I can provide a screen shot of my order. Who takes a screen shot of their order ? That's ridiculous. I should have checked their Revdex.com rating before purchasing. As a matter of principle, I want this issue resolved. They should not be allowed to do business like this. They are essentially stealing from customers. I want a full refund for the $7 I paid for the throw and a refund of my shipping cost.

PRINTER PIX
DO NOT USE THIS THIS COMPANY. THEY CANNOT GIVE YOU A TRACKING NUMBER. THEN WHEN YOU CALL THE SECOND, THIRD, FOURTH TIME, STILL NO TRACKING NUMBER AND NOW THEY SAY IT IS STILL IN PRODUCTION. OVER 18 DAYS AND STILL WAITING. DO NOT USE THIS COMPANY IF YOU EVER WANT TO SEE YOUR CARDS!!!!!! When I asked about my order, the answer was, "I DON'T KNOW". WHAT KIND OF ANSWER IS THAT???????

Worst company I've had to deal with in a very long time. Customer service is horrible, you can't understand them. I ordered 24 photo books from my sisters wedding for each of my family members for Christmas, paid over $80 in shipping (minimum shipping cost) and it is now 1/19/18 and have been dealing with them every couple of days trying to get my shipment. They did ship 5 of the books, and have not sent the rest. Do not use this company!!!!

I was promised Guarant eed delivery for Christmas items came in January
I ordered my wedding book and a wedding book for both my parents and my new in-laws. As per the Printerpix website as long as the order was placed by December 12 2017 it was guaranteed delivery. I placed my order on December 5, 2017 and my items were not delivered until January. I was promised a refund on my shipping cost, I was told on December 29 it would be processed, when I called back I on January 2 they said it was processed on that day as of today January 19 I was just told that my refund has been escalated to be processed which means it was never processed on January 2 as I have been told. I have been lied to the repeatedly and just want my refund as promised. Unfortunately I have an open order with them because my mother in law wanted another wedding book so lets see what happens with that order.

Order placed and paid for on November 27, 2017 still not delivered.
Place an order with PrinterPix on their website:
Order #:*** Order Date: 11/27/2017 3:35:32 AM
Payment Status: Paid
PhotoStrip ***

This was promised to be delivered in time for Christmas delivery. It is now January 18th and they still will not tell me when the order will be delivered. I have contacted them by phone, email, on *** chat as well as Live Chat. They have not responded to *** messenger any longer (but looking at their *** it is riddled with complaints!) They always paste the same generic responses saying "it will be dispatched at soon as possible. please wait a few more days". Now they claim it was shipped on 1/11/18 via*** with the following tracking number:
***
*** said they have received the order but not the product to ship so the shipment is pending receipt of the product. PrinterPix told me it will be with*** within the next week. It has already been 7 days. Because of the delay in production PrinterPix offered to send me a free product via email which was never received. They offered to refund my shipping charges which was never refunded and they also offered to send via expedited shipping so I would finally get the order which was supposed to be a gift and they have STILL not shipped it.
I asked for a refund of my order and shipping costs since December 18th when I knew it would no longer arrive in time for Christmas but they told me on that date that they could not cancel my order since it was already done in production. However, it is now two months later and I still do not have it.

Placed an order on 12/16/2017 for 4 items. Only 1 item was received. Have made several email and phone calls to customer service with no resolution.
I purchased 4 items (to be Christmas gifts) on 12/16/2018 order #XXXXXXXX. $130.43 was withdrawn from my bank account on 12/18 to pay for the four items. I was given 1 tracking number for the entire order. An order was delivered on 12/23 but it only included the mug ($24.95). I began an email correspondence with their customer support beginning on 12/27 (the email correspondence is attached. After a couple of emails it seemed that the person was unaware of my actual concern and provided me with the same tracking number for the item already delivered, asked me to verify my address, etc.. Eventually (1/8/18), I asked for specific information regarding my orders whereabouts and expressed my desire for a refund of the items unreceived ($105.48) if the items were not already on their way. I never received a response. On 1/12 I called customer service and spoke to someone who told me they needed to get in touch with the production department to figure out what was going on. He assured me he would call me back that day with updated information. I received a voicemail on 1/15 asking me if I had received my mug (the only item that I was very clear that I had received). I called again on 1/17 and spoke to someone who once again told me my order was split and it was being worked on. I explained that I no longer had faith in this explanation because I have been trying to get answers since 12/27. I asked for a refund or to speak to a manager. She was unable to do either and said she would have someone call me back. I explained my frustration in already having someone call me back the previous week that clearly did not understand the situation and still did not rectify the situation. I stated that after numerous emails and phone calls, I did not want to wait for another phone call or have to call back again and again, but she was unable to say anything other than she would have someone get back to me. I told her that I would be contacting the Revdex.com because I did not feel like my problem was being addressed appropriately or resolved.

I ordered a voucher for 5 calendars through the site, and when I went to make my order, I apparently only ordered 1 calendar. I spent more than 3 hours on hold with customer service and exchanged several emails as well. Ultimately I ordered another 4 calendars and asked for PrinterPix to refund my money. More run around, and they did not give me a full refund. The calendars were of poor quality and the customer service was awful. Never again!

DO NOT order anything from this company!!! First of all they offer "deals" in which you need a voucher code which is supposed to be emailed to you within 24 hours. They NEVER emailed anything to me, and I had to l them to get the code, which took more than 30 minutes of my valuable time. Once I got the code, it didn't work on their website which required another call to them, where I was on hold for over an hour. They finally answered and I placed my order with their help. I will come back to let you know what the quality looked like when and if I receive my order.

They sent me the incorrect item and I have been attempting for over 3 weeks to get the correct item.
I purchased it on Groupon in November. Ordered the blanket around Dec. 9 and received it incorrect on Dec 21st. I contacted them on the 22nd and sent in pictures. I have been promised twice to have it shipped correctly and refunded with out compute through. Called today 1/16 requesting to speak to a manager and was hung up on. I purchased the *** for 18 bucks and paid close to 20 for shipping.

I was sent my order of a photo blanket which was completely wrong. trying to obtain a refund or corrected order.
I purchased a *** for Printerpix and placed my order immediately. My order of a photo blanket was received when promised but was completely wrong. The entire left side was cut off. I called Printerpix, and after the customer service rep reviewing it, she said that the error was on their end and that She would expedite a new order. This was over a month ago. Since then there have been at least 10 calls and 10 emails. First it would be expedited, then it had to be approved, then I would have it delivered by the end of the week and now I am back to waiting for it to get approved. Every time I send an email I get no response, just a generic survey asking me if I am satisfied. I am most absolutely not satisfied. I called a few days ago and asked to speak with a manager and was advise no one was available but was promised a callback within 48 hours......no callback. Today I called again, was placed on hold for over 22 minutes after asking to speak with manager, customer service rep came on and said that manager refused to speak with me. No explanation given just that they refused to speak with me. I emailed *** and am waiting to hear from them. Horrible experience, I would advise *** and anyone to not do business with this company.

An order was received broken, the reorder was not received in a timely manner, and I have been waiting too long for a refund.
I purchased a personalized mug on 11/24/17. The mug was delivered damaged on 12/1/17. That same day, customer service issued a reorder of the same item and ensured me I would receive it in time for the holidays by 12/22/17. I called on 12/20/17 and was told it was not yet sent and would not arrive by 12/22/17. I asked to cancel and get a refund. Customer service said they would issue me a refund and still send the mug. I finally received the mug on 1/10/18 but am still waiting on the refund. I was told I would have it by 1/11/18. I called today (1/12/18) and was told it had not yet been issued and they could only escalate the request to the accounts department.

Product was ordered in early Dec, still have not received.
I ordered product *** QTY:4 Order #: *** with a cost of $49.99 billed to my *** credit card on December 12th with a promised delivery date before December 25th. I have spoken to numerous customer service reps who have promised a quick resolution and delivery of the product(s) that I've ordered and I have yet to see a shipment confirmation from them. The current status shows "your order has been manufactured and is waiting for dispatch", this status has remained the same for over two weeks. I spoke to a representative early last week who stated that it would be shipped out within a few days and I still have yet to see a change in status.