Printerpix

Waiting nearly 2 months for my item to be shipped- I've contacted business on 5 different occasions, and each time I'm told different things.
I placed an order for photos on 1/10/2018. As of today, 3/5 the order shows "in production" online. However, I've spoken to Printerpix reps 5 time over the past 2 months, and each time they promise me that it will be sent, and it never is. I was told weeks ago, that it was complete and needed to be shipped, then 2 weeks ago told that it was labeled wrong and would be shipped out immediately. I contacted them again last week and they said they would "expedite the order" once again. Each time I told the rep that I was told the exact thing before, and have yet to receive my item.
I requested a refund weeks ago, and they refused. I requested a refund again last week, considering it had been almost 2 months and the photos hadn't even been printed (according to online info). They refused to give me a refund and cancel the order. At most they offered a 50% refund but I haven't received a refund or an email stating this will happen.
It's clear to me that the reps are not telling the truth so I don't know what exactly is going on.

Inferior delivery & customer services.
I have received three shippments that have been damaged due to improper packaging of 20x30 metal prints.

I placed an order in Dec. for 3-20x30 metal prints and when they were received in Jan.the three prints were damaged. A second set of prints were shipped in Feb. to replace the damaged order received in Jan. and they were damaged (Please see the attached documents).
I have called their customer service in India spending 1-3 hours on the phone!
You cant have Customer Service return a call because they are in India and the business is
in the US. So they don't really care! Their only way of communication to a callback is by email.
Because of their inferior services I wont to cancel all services with a refund of all outstanding vouchers which total $340.79.
Please see the attached supporting documents.

Vouchers # *** $107.93
Vouchers # *** $117.92
Vouchers #*** $10.00
Vouchers #*** $49.97
Vouchers # *** $54.97
Total $ 340.79

This complaint is against both location.

I ordered 2 blankets, they never got shipped, I canceled and asked for a refund, haven't gotten the refund, and now they won't answer any emails.
I ordered 2 blankets from printerpix in December 12th. About a month later I canceled my order and asked for a refund. They complied and emailed me saying I would get a refund on shipping and to talk to *** about my voucher refund. I talked to *** and they have to get the okay from the company to give me a refund, and they haven't done that so *** won't refund me, AND they never refunded my shipping and have stopped replying at the email and twitter account that I interacted with them before on and they are still posting so clearly ignoring me. *** keeps emailing me apologizing for the delay but this is insane. Like they have legitimately stopped replying to a customer and are withholding her money even though I haven't gotten a damn thing from them.

PrinterPix ASSURES me that I could be refunded within 90 days of purchase which would be March 7. They ignore me to exceed the 90 day restriction.
Drc X XXXX I purchased 3 sets of 2 size 30" X 40" blankets. A total of 6 blankets for $44.97. I have had so much difficulty at their web site, uploading pictures that disappear, things in the shopping cart that drop out, etc. I have repeatedly asked BOTH *** (where the purchase was made) as well as PrinterPix, to bundle the order to reduce the shipping charges. When I call *** (G) they refer me to PrinterPix (PP) and vice versa, over and over. When I finally get an answer from PP, I am told that S+H will be nearly $100. That is absurd. So I asked for a refund. G refused and again, referred me to PP. PP states they WILL refund me if they have verification from G that G won't. I HAVE that on a saved chat. I called AND emailed PP with the transcript and they NEVER respond. I get a "Welcome to PP" email which IGNORES me. My deadline for a refund is March 7. They seem to be trying to exceed the time limit to refuse my refund. I will try to include the transcript, as much as can be

Order never fulfilled, company refuses to give me a refund.
I ordered a calendar as a Christmas present on 12/5/17. I hadn't received any shipping confirmation by the week before Christmas so I called customer service and they told me that the order hadn't even been started so I asked for a refund so that I could find another present for my Grandma. They refunded me the shipping costs of $5.99 but haven't refunded me for the actual calendar, which was $6.99. I've called almost a dozen times and each time they promise that the refund is being expedited but I have never received any kind of refund. Not to mention that each time I've called in, the wait time has been 40 minutes before anyone even answers the phone. I just want my money back for the product that I never received.

Shipping Fee Order #: 62241195
Actual Calendar Order #: 62196705

I ordered a sherpa blanket with a voucher, the end of December. There was some question as to the quality when I placed the order but after contacting them, I was assured it would be fine. It showed up 2 weeks later, cut unevenly, pictures crooked or half cut off. Emailed to complain (you might as well know it will take some time of sleuthing to find this, as their links on the contact us don't work) and after having to send photos and whatnot, I was assured a new blanket would be on it's way. Needless to say, here we were 3 weeks later and no blanket. I contacted them with chat last week and was told there would be a rush put on it. Yesterday, after 45 mins of chat (mostly waiting for a reply), I was told it was still in process. At that point I asked for a refund. They offered 1/2 of the shipping (I don't think so). Stay away from these people. There are much better companies out there who can do the same thing. If I had read all these reviews before I purchased the voucher, I would have never done business with them.

It's been 8 weeks and I still have not received my order! I was on hold today for an HOUR just to have the customer service rep tell me that the order should be delivered tomorrow. Please, please do not purchase anything from this company!

Ordered item, I didn't receive. Spoke w/ customer service via chat and was told I would receive a new order but didn't, was told later it was canceled
I ordered an item from Printerpix in December and I never received it. In January I contacted the company via online chat and was told that my item was delivered, but upon verification it was discovered that my item was sent to an incorrect zip code. After discussion I was told that they would be sending me a replacement of what I had ordered. After weeks had passed and I did not receive my order I attempted to contact the company again, this time via email and phone, and received no reply. I then attempted contact via online chat. The individual I spoke with informed me that my replacement order had been cancelled because I needed to pay a re-route fee, which was I was never contacted/informed about during the entire month, and also was not requested for me to pay originally. After speaking with the online representative I was informed that I would not receive my item until I paid the fee, even though the miss-delivery was not my fault. They stated that I updated my address and they used what I gave, however, I double checked my account and my address is listed correctly. After being promised a replacement they still refused, and will not provide one unless I pay more money than has already been provided to them

Website overcharged. Was told 10-14 days to refund. Still waiting a month later
website overcharged me $449.55 on 1/26/18. I used a groupon code which left the total due, on the screen, $29.95. I immediately called and was told the refund would be processed immediately and I would receive an email. After not receiving an email for two business days, I called back. I was told I would get an email. Still no email today over 10 days later. 2) Due to your online processing error, NOT MY ERROR, I have been charged an additional $126.00 in bank fees because your overcharge threw my account negative.

I have made multiple calls unsuccessfully and am extremely disappointed in your lack of customer service. I should NOT have to pay for your websites error and should be refunded the $449.55 + $126.00 in bank fees. I can provide copies of fee statements if necessary.

Ordered blanket, they made a mistake with printing.
I ordered a blanket for a Christmas present and when the blanket was received it was not as it should have been. I immediately e-mailed the company because you cannot get in touch with them via phone I have tried several times and Rose R emailed me back telling me that they were very sorry and that she had placed a new order and that I would recieve details in 5-7 days. That was January 12th, 2018 and I haven't recieved anything at all.

I can't seem to get my order
Placed order on the 7th of February. Called on the 12th, they said it would be here the 21st. Still have not received and keep getting hung up on when I call.

I bought "coupons" for books w/o knowing there was a 3 month deadline. They do not state that on any order details. They will not refund or extend.

Below you will find the complaint that I filed with Printerpix regarding an order I placed with them on December, 14, 2017. They assigned a number to my case (***) on February 1, 2018. However, after repeated emails from me, they have yet to respond. My guess is that they are going to wait until March and say that the 3 month period has lapsed and they will keep my money without giving me anything in return. I have pictures of their order pages. Nowhere does it state that there is a deadline. I purchased "coupons" that have not been redeemed. How can they be allowed to sell "coupons" that do not show an expiration date until you purchase them? Also, why am I not allowed a refund since I have not redeemed these "coupons"? These are deceitful practices that should not be allowed to continue. I would appreciate any help you can give me. Thank you so much for your time.

***

I would like a refund or a 6 month extended period of time for this purchase, OrderNumber:*** . I am requesting this after your customer service rep hung up on me. I pointed out to her that you do not have a deadline anywhere on the order page so I ordered this not realizing that you put a 3 month deadline on it. When I ordered from you in the past, I had 6 months to complete my books. I would have never ordered these knowing the deadline because they are for my mother who lives 1900 miles from me and I have to visit her in order to scan 1000s of old photos to put in these books. I am so disappointed in your deceitful practice to do business this way. You are putting this deadline, knowing that many people can not meet the deadline and you are stealing their money. You should be ashamed. I will never order from you again.
In the meantime, please see that I get a refund or an extension to the deadline.
If you would like to contact me by phone my number is***.

Not sure how this company is still in business. I paid for what I thought would be a cherished photo book and ended up in a nightmare. While trying to correct their crazy mistakes, I found customer service to be non existent (on hold forever and then it hangs up on you) Emails are responded to with a useless automated response. Go elsewhere..

I was told by email over a month ago they were sending me a new reprinted custom calendar I ordered after not being happy with the quality.
A month later and I still have not received the reprinted calendar Joanne said they were sending and they are not answering my email asking why.

Order not received
Ordered 2 blankets at Christmas (***). Only 1 came and it was done incorrectly. When I called to complain I got a reorder # (***). Since then I have been waiting to get my order and every time I call they say its in progress. It is now mid Feb and I've not received the order or a refund. It takes forever to get anyone on the phone, and they hang up on you when they cannot answer questions.

I created an account twice. I loaded my photos twice. I lost my photos twice. I tried doing the live chat and the link is NOT active. I tried calling multiple times and was disconnected every time. Do NOT provide money to this company there are worthless!

On 12/20/2017 I ordered two magic mugs. One 17 OZ and one 11 OZ. However, weeks later I finally received one of my magic mugs. Although it was promised that I'd receive it before Christmas. I never received my 17 OZ mug. I spent almost two weeks going throw a through complaint process with the post office thinking they lost it in the mail. Only to discover that the Printerpix company never sent out my order.

After further investigation I discovered that the company claimed the quality of the image was not up to their standards, so it wasn't delivered. No one contacted me to let me know it wasn't being sent. The phone representative I spoke with said another one was being made and would be delivered to me. When I asked for a definite date he replied "a couple of weeks" as if 2 months hadn't already gone by. On my second call to customer service(3 months later) I asked if I could speak to a manager and after a 10 minutes wait on hold the representative said he'd get me a floor manager( Reagon was his name). When I spoke to him he didn't have a clue. He couldn't give me any information at all. He couldn't give me a discount for my trouble, he couldn't give me an estimate on how long the delivery would take, he couldn't connect me to his supervisor, he couldn't find out if my order was already processed and ready to deliver. He couldn't even guarantee that I would ever receive my order. After 50 minutes of trying to get him to empathize with me and my situation I realized that he was hinting that I may not even be able to get the mug made. ("Because of the poor quality image") Even though he assured me that it was the quality of the mug that prevented me from getting my mug. Not the image. At this point I finally asked for a refund. In which he tried to only refund me half the cost of the mug because I had already received a 50% discount, which by the way is completely irrelevant! After several minutes of arguing he finally and stubbornly agreed to fully refund my 17OZ mug. After expressing my unsatisfactory with the entire ordeal he had the nerve to hang up on me.

This is the worst customer service I have ever experienced and I would like to have my issues resolved.
I purchased a voucher through printerpix.com for an 8.5x11 hardcover photo book (40 pages). They sent a coupon code to my email address which I clicked on and it directed me to start creating my book. I took a lot of time creating a photo book for my daughter's third birthday. When I was finished, I added my project to the cart and I noticed it said that it was an 8x6 hardcover photo book instead of 8.5x11 photo book. The voucher description in the checkout page still stated it should be 8.5x11. I called the customer service phone number and was on hold "while representatives were assisting other callers" for 38 minutes. I hung up and sent an email to the [email protected] email address with a detailed description of my issue on February 13, 2018. I received an automated reply issuing a ticket #*** but no other correspondence from them. On February 16 I received an email from printerpix stating that I left an order in my cart and to click on the link to finish processing the order. It also said that if I had any questions to email [email protected] for immediate assistance. I sent an email to margaret and did not receive a phone call which I asked for or even a reply email. I called the customer service number again and after waiting 18 minutes a male representative named Jain (sp?) answered the call. After I explained the situation to him, he insisted that I must have chosen the 8x6 book instead of the 8.5x11. I tried to explain to him that the coupon code they sent to me directed me to create the book starting with the theme and layout and did not ask me or indicate the size of the book at all. If it would have asked me to select a size, I most certainly would have selected 8.5x11 because that is what I wanted and that is what I paid for. He continued to argue with me saying that I must have chosen the wrong size and I would either have to proceed with ordering that size or start from scratch to create a whole new book as 8.5x11. I asked to speak to his supervisor or someone else who would be able to help me because I had already paid for an 8.5x11 book and spent weeks creating the perfect book for my daughter's birthday. He was reluctant to have me speak with his supervisor, but finally said he would transfer me. Not surprisingly, he hung up on me. At this point, I was pretty upset. I called back on the customer service number and waited on hold for over an hour and no one answered my call. I'm really not sure where to go from here and what to do. I really need this photo book before my daughter's birthday (2/27) but no one is willing to help me resolve these issues and provide me with what I paid for.

I purchased a personalized blanket from printerpix on Dec 4th 2017. with a *** coupon for $5.99.
Printerpix sells the blanket for $79.99 which is the amount they charged me. I immediately called them and told them about the coupon they had missed and they said they would take care of it and get my refund to me. I have sent over 15 emails, been on over 5 phone calls and had 4 on line chats and they all promised to get my refund to me shortly Well its 02/16/2018 and I still have not received my refund. And to top it off the blanket had a big barcode over my husbands face and I was told it would be corrected and it hasn't been done.
Product_Or_Service: personalized blanket
Order_Number:

Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone.
Christmas Gift - Package arrived damaged. Noone will respond to request for refunds. Difficult to communicate with anyone. Image is of very poor quality.