Printerpix

I would like to receive the reprint of the product I paid for. I was told it was sent to me and I have not received it nor an email back.
I purchased a personalized mink blanket on January 18, 2018. Order number ***. When I was on Printerpix website I uploaded a picture for them to put on this blanket. After I previewed this picture on the blanket, it was centered and nothing was cut off. I purchased the blanket and when I received it some of the picture was indeed cut off. I emailed them on January 30th to file a complaint. After a 6 emails and them "reviewing the matter", I was told on March 15th that they sent a replacement and was dispatched from their production facility on 3/14/18. I have never received this fixed order, and have sent out 5 more emails stating I have not received it and every email I receive states that they have a high volume and will get back to me shortly. I would like this matter resolved and would like the reprint of the blanket as promised and told that was on the way to me.I do not appreciate being lied to nor do I appreciate the lack of customer service after being told the matter was resolved when it has not been.

I've tried contacting Printerpix several times for several issues (refund/broken). No help has been received. Their complaint policy wasn't followed.
I've tried contacting Printerpix several times for a few different issues. So far, I've never received a response from emailing. I hope that changes.

Order #: *** - photo blanket; in the tool online no photos were cut off, yet when I received it, there were.

Order #:*** - I was told I would receive a refund for a shipping over payment of $25 (via chat); as well as another $25 refund for the over payment for shipping of Order #:*** for a combined total of $50. They were two different orders where I used two different credit cards for. I've checked both cards and I still have NOT received the refunds.

Order #:*** had a couple more issues, one of quality and one with a broken crystal stand. I sent them a photos of all my complaints - the broken stand is obvious in the photo I sent them. I'd just glue it, but it would be obvious with the silver backing of the crystal gem. The photo has an added line across the top and all down the right side of the photo that is not apart of the original photo. It looks like the process of attaching the photo to the crystal did something to the photo. The bottom right corner is jagged and the top and right side edges appear frayed or torn.

I've had seemingly successful conversations via the chat, yet what was promised was NOT completed.

As for customer service it is abysmal, as I have yet to receive any satisfactory service. Since it looks as though it has been forgotten I've copied and pasted Printerpix's Complaint Procedure as a reminder.

As if matters needed to get worse, a photo book I ordered had a whole in the page clear through to the other page. (Photos sent)

Their complaints procedure posted on their site is:

"Complaints Procedure

We aim to satisfy the requirements of all of our customers as efficiently as we can, after all we want our customers back, not our products; but we realize that at times things may go wrong. When they do we will put them right as soon as possible.

If you have a complaint please email us at [email protected]. Your Printerpix complaints will be handled confidentially and we will acknowledge your correspondence within 1 working day by email or phone (please ensure we have your email, order number and/or telephone details).

At that time we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process."

I still have yet to hear back. My initial email complaint was back in Dec 19, 2017. That is AFTER I used their online chat to get a refund for being overcharged for shipping. They said I would be refunded for the extra $25 in shipping for two orders = $50. It was never refunded and I have been unable to get a hold of anyone since.

I order acrylic prints from Printerpix and production time is 20 days. After 3 weeks of not receiving an order update, I called and was told that my order was complete and would be shipping soon. A week later, with no update, I attempted to call again and their phone number doesn't work. I tried again the next day and still no luck. I emailed, and the email was returned undeliverable because their mailbox was full. So I resorted to Live Chat. After waiting in a queue for 20 minutes, I was told my order was still in production. A week later, I tried again and received the same scripted "your order is in production... I'm escalating this... blah blah". After 46 days, I told them to cancel my order and issue a refund. They said there was an issue with the raw material and they were unable to produce my prints. It went from your order is complete, to in production, to we were able to start your order". 15 days later, I still have no received my refund and it has yet again been "escalated". I DO NOT recommend this company.

Tried to redeem*** coupons for photo canvases (11x14 x 2 each). Should have received 12 canvases and only received 6. Customer service atrocious.
I purchased six*** coupon codes for 11x14 photo canvases (two per***). When trying to redeem them on the website, the description showed as 2 canvases (per the***). When I made the quantity 2 (thinking I needed to to get two canvases) the cost for the canvases, as well as the shipping went up. So, I believed the quantity needed to only be 1 (since the description said two and that was the only way the price was correct per the***.

When I received the canvases, I only received one of each, not two, so the total received was six, instead of twelve per the*** amounts. I sent an e-mail to the printerpix support line and received no response.

Today I called their customer service number. After 10 minutes on hold the first time I was disconnected. I called again and spoke with a gentlemen who wanted me to take pictures of what I received and e-mail them to him for "confirmation". I told him there was no dispute over what I received, and his system should be able to show what they shipped. He checked and confirmed they only shipped six claiming I had only ordered one of each canvas. I told him that when I made the quantity 2 when placing the order the cost was higher than the*** code, so I presumed I was ordering a quantity of 1 of the 11x14 2 canvas coupons I had purchased. After ten minutes going through the situation with him and having him tell me to put the other six in my cart as a new order I was disconnected.

I called back a third time and spoke with "Ivan". I retold my story and he informed me the shipping was $12.95 for one and $19.95 for two canvases and if I wanted the other six I had to pay the shipping again. He claimed he would send me an invoice, I would have to pay it, screenshot the payment and then e-mail it to customer service along with my previous order numbers and wait for them to process it. There was no way I could make the payment through him or insure that it was actually happening. I am still waiting for that e-mail.

Printerpix was fraudulent in its representation that the*** for 2 canvases was actually at the price paid because when I tried to add the second canvas to the cart it was charging me more money for the second canvas (not just the shipping). When I changed the quantity to 1 (hoping it was a quantity of 1 x two 11x14 canvases as shown on the site and in the***) I only received one canvas. Any other reasonable company would have understooid the confusion and made my whole by shipping the other six canvases at no additional cost. Unfortunately, good customer service seems to be something printerpix is unfamilar with as evidenced by my experience and their "F" rating with the Revdex.com.

I had a very unpleasant experience with Printerpix. First of all, my picture was so cheap looking and quite unprofessional with border being u even. I wouldn't consider, hanging it up. Secondly, I sent correspondence referring to their printed ad which states that I the u likely event you aren't satisfied with your picture they will make it right. Ha! After 5 weeks I received an email stating that unfortunately it was done by machine and they couldn't modify the original order. Very unhelpful. By contrast, a similar experience with Fabness, resulted in customer service that wouldn't stop working on the project until I loved it. Use Fabness. Avoid giving any money to Printerpix.

I purchased 4 coupons for personalized products for Mother's Day. I completed all 4 of the projects; however, during check-out only 3 coupons worked.
I paid for 4 coupons from Printerpix to order 4 mother's day presents. I was able to compete 3 of the projects and use the coupon code when I checked out. The coupon did not work for my last project, a chopping board. I had many emails with the company from April 23rd until I finally tried to get help over the phone on Thursday, May 3rd. I spoke to 5 different people regarding my ordering issue. I was hung up on or disconnected 6 times. Obviously the customer care center is out of the US. I had a very difficult time understanding what they were saying. The first person (man) continually talked over me and would not listen to my issues before he finally hung up on me when I asked for a supervisor. The second person (man) said his name was Eugene, however I doubt that was his real name. He also hung up on me. The third person was a female, she hung up on me, when I called back I got her again until she hung up on me again. This continued through all but the last person (man) that I spoke to. He was to ask a supervisor to call me. Of course that did not happen. My issue is that I have been trying to get my chopping board project processed so I would receive it prior to Mother's Day. The staff has not been helpful and told me that if my coupon worked I would have to pay the expedited shipping (additional $35) if I wanted my project by Mother's Day.
As of May 7th I have still not heard from the company and I want a refund as I will not get the item by Mother's Day.

The worst customer service I ever experienced! Barely speak English, the continue to hang up on you and when you finally speak with someone they sound
I ordered mink blanket through *** (redemption code***. I have been calling since last week because it is a Mother's Day gift. Today I was told I cannot upload pics due to using Internet Explorer. Per printerpix I changed to google chrome, still cant upload. Then they said old browser. I had IT confirm I have latest version of both. People barely speak English so when they don't know the answer they hang up. Very frustrating but I already committed to this gift for great price that I can afford and just want to be able to upload pics and complete my order.

If I could give zero stars, I would. Took almost 3 weeks to get my ONE 8x8 Canvas. The photo I gave them was high resolution and absolutely perfect for canvas print (I know this because I had it printed with another company). They sent me the darkest photo, positioned wrong from what I set up, and the lowest quality canvas. WHAT A RIP OFF.

I ordered a blanket and it was nice. Got an email about deals and ordered another one. In the checkout section, it lists my order and the total. Next to it is my address. Underneath that is shipping. The previous blanket shipping cost $20. This time the shipping said FREE. Standard - Free 2 day - Free Next day - Free. Wow. What a great deal, right? So I complete my order and pay $23.99. Awesome. I tell my friends who admired the other blanket and one wants me to forward the email. I do. She orders a blanket and tells me hers was only $15. I planned to call on Monday to find out why (it was Saturday night). So I log onto my account today to find HER blanket on my account. Her information replacing mine. That email logged her directly into my account! What's the point of creating an email and password!?!??!? So she used my voucher thinking the $15 she paid was for her blanket, and like me.. she thought she got free shipping. Nope! The FREE shipping that was on the checkout page was for them to send the code to my email!!!!!!!!!!!!!!!!!!!!!!! I called customer service and they said they won't help me. I'll have to call my friend to get my money back!!! Horrible, horrible customer service. I've been waiting for a call back from a supervisor. We'll see if I ever get it. Now I'm out $24, no Mother's day gift, and I'm super mad. What a crap business.

WORST CUSTOMER SERVICE AND EXPERIENCE EVER!!!!!!!!!!!!! I ordered 3 magnets and none of the vouchers worked. I called, emailed, and live chatted with there customer service people and kept getting the same stupid answer wait 12 to 24 hrs. then try again STILL DIDN'T WORK. I was trying to get the magnets by Mothers Day but of course going back and forth for 3 weeks made it impossible to get it by that date. I asked is there anything they could do to try and get it to me by Mothers Day they said yes you just have to pay for the faster shipping. This company *** and they take forever to deliver your items. Calling customer service is a waste of time because they are like robots all say the same crap with NO results.

I made a purchase on December 20,2017. The items took an extremely long time to arrive so I called to complain and was told I would receive a refund.
I made the purchase 12/20/17. The items allegedly shipped 1/4/18 but I did not receive until 1/11/18- which is longer than promised . I spoke with Joey on 1/11/18 at 12:30 pm EST and was told I could keep the items and would receive a refund of $59.76 in 2-3 weeks. I did not.
I spoke with Appo on 2/1/18 at 3:09 pm EST and was told I would have the refund Monday 2/5/18. I did not.
On 2/9/18 at 10:30 am EST I spoke with Samuel and was told Appo never entered the refund and he would take care of it. He said I would recieve the refund in 7-10 days. I did not.
I spoke with Sherol on 3/26/18 at 12:15 pm EST and was told the refund would be issed and I would have it Thursday 3/29/18. I asked her to please verify with a supervisor as I have been promised the refund before and did not recieve it. Her supervisor, Jennifer, confirmed I would have the refund. I did not recieve it.

Item ordered 3 weeks ago and so far no product.
I ordered the blanket April 8 and received a shipping notice April 12. The status of the item still says it hasn't reached the facility. Spoken to the company four different times. First time they said it was in transit and website wasn't updated. Second time was they were re-dispatching my order. Third time was maybe my neighbors have it. Fourth time was it has 20 days to get there. We asked the supervisor to call us and still hasn't. I placed an order with them also on April 9 and have had that item for two weeks.

Wrong item type sent; sent email to company but over 2 weeks later and no response.
I purchased a latte mug and received a color changing latte mug instead. I sent the company picture proof to show I received the wrong product type and asked for a refund. But over 2 weeks later and still not company response even though it was simply an email.

Ordered a metal picture on 4/12 and have not had any updates or legible emails
I purchased a metal frame with an uploaded picture on 4/12. Nothing is happening on the order. After all this time. I emailed 3 times and got "I don't know"as an answer. I have been in contact via live chat , and email. I tried to call but super long wait time s made it impossible. The person's I was talking to are Vince, Carlos, and James. No one wanted to help. I currently have three canvasses on order and I would like to be assured these would arrive on time as well.

I ordered the Personalized 11x14 Photo on Metal Print on March 5 2018 from ***. Well you get what you pay for.
It was delivered about a month later.
My honest review of the product as a wedding photographer:
This metal print looks nothing like the advertised prints. I have many metal prints from different companies and this one looks dark & creepy on thin foil like metal. Its cheap and flimsy. Not something I want to show off in my home or business.
I contacted customer service for a refund and offered to return it. They told me to submit an email with photographs for their review in order to refund me. I personally don't think their opinion of their work should determine my refund. However I did submit photographs and explanation and I have not heard back from them.
As a wedding photographer, I advise everyone to stay away from this company. They will take your money and send you cheap quality products.
Stick to *** and *** for metal prints. Both companies deliver absolutely stunning work for great prices.

Items were missing from several of my order and the wrong item was sent in another.
On 11/28/17 I ordered (Order #:***) 8 vouchers for various prints as part of a Black Friday promotion; I had until early March to order. On 2/24/18 I started placing my order with my prints; that day I placed Order number *** for two 8"x 10" canvases. On 3/1/18 I placed the remaining order with my vouchers as described below.
***
All the orders listed above with an asterisk has an issue. All four of the 8" x 8" metal prints, I did not receive any of the hanging kits for. Through various emails*** (12 to be exact) dating back to 3/17/18 as well as various phone calls (4/1, 4/18 & 4/19) I have received no assistance from this company but was assigned incident #***

Order #: *** I used my voucher for the three 11" x 14" voucher yet I received two 11" x 14" metal prints and one 10" x 7". When I was finally able to speak to someone about this I was told I make that selection; this is not true as size selection was not an option...I bought a voucher for specific sizes.

Order numbers *** = 8" x 8" metal prints I was never asked if I wanted to purchase hanging kits. When I finally was able to speak with someone about this they told me this was my mistake and I could purchase them for $7 each and $15 shipping. I was under the impression since I was never asked for a hanging kit that it was included. When the metal prints arrives without the hanging kits I thought it was odd but I would try and hang them on my own and there is no way; it is a flat pieces of what looks like sheet metal.

Every single other order that I placed I purchased the hanging kits and if given the option to make that selection with the 8" x 8" metal prints I would have to, but since I wasn't asked I would like them to send me the hanging kits and corrected print from Order #: ***. When I asked them about it they said there is nothing that could be done about the wrong size print again mentioning I made that selection (which I didn't).

After several attempts at resolving this issue I informed them I would be filing a complaint with the Revdex.com as this is unacceptable to me. I understand I shopped a sale but that should in no way effect the quality (or options/selections) of products and services. These are my wedding picture and I don't want another brides to have to go through this hell. They are the absolute worst company to order from ever. I didn't even mention to them that the canvases (two 30" x 20" canvases) in order #: *** were badly scuffed as well as had the hanging kit (I paid for) was installed upside down.

Emails sent on 3/17, 3/20, six sent on 3/23, one sent on 4/2 (contains pictures of wrong size print) and 4/17.

Company didn't make good on products
I have sent a lot of emails asking for this blanket to be corrected.Photos are cut off on the right side.They have told me in a few emails it's on its way.then I get we have a heavy production load and you top priority. It's been 4 months and o20 e-mails..I paid with my credit card and Your Printerpix.com order number: *** Confirmation.$40.00 all together is the price pd for tgis blanket.

I ordered two canvas pictures on March 23 and need them for my sons birthday April 21st . On April 5th I emailed the company to find out status as still showing items getting ready to print 0% complete. A ticket was created and according to website, I should have received a call within one day.. It is now April 17th and I still have no pictures, no phone call, no resolution. I requested a full refund and obviously no birthday gift for my son will arrive by April 20th and still have heard nothing. Next step, more online reviews to warn everyone to STAY AWAY FROM THIS COMPANY!!!!!

I requested a full refund through the website if the order

Ordered a blanket with pictures on it and some text. Sweet `16 gift.
When I received it the blanket was off center. I called and wrote them for over a month. Finally, today I called and they reviewed the evidence I emailed and said that they can see that I made a mistake making the blanket.
The "international" customer service person says..." ok, i'm gonna close this ticket, anything else?"
No offer to fix or no sensitivity to the matter.
They are terrible!
There are many other companies out there, find yourself a good one!

WORST CUSTOMER SERVICE EVER! Have been trying to get refund on a shipping charge that was charged twice (for over 4 months!). 3 problem tickets have been opened for same problem and NO resolution. I have tried sending an email to [email protected] to open a customer complaint, but email recipient's mailbox is full. Forget trying to call them again... 45 mins to get through and of NO HELP.