Printerpix Reviews (%countItem)
View Photos
Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
Phone: |
Show more...
|
Fax: |
+1 (407) 805-9462 |
Web: |
|
E-mails: |
Sign in to see
|
Add contact information for Printerpix
Add new contacts
ADVERTISEMENT
DONT WASTE YOUR TIME AND MONEY!
I ordered a canvas for a client. it came damaged. I tried to contact the company through e-mail live chat and phone. I was on the hold for 47 minutes before I got anyone. was transferred to the manager and was assured a new canvas would be sent ASAP/ that was 3 weeks ago. still no canvas. no response to my e-mails
I ordered from them February 6th have yet to see any of my product. I emailed several times and they continue to say they cannot refund me any money.
I ordered February 6th haven't received anything. I bought a Groupon for there services but still had to pay shipping. I want them to give me back all my money. I have called. Emailed. And they only say they cannot refund my money and will send my product as soon as possible. I told them I don't need it anymore and it will end up in the trash. I want whatever money they can give me because I don't want them to hold a dollar for there ridiculous business.
Would like money back from my expense from my *** voucher and what they owe me. They falsely promoted with a great retailer and now they can't even get a refund from Printerpix.
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel is has been delivered on the 17/03/2018 at 10:04 am.
Tracking number: ***
Courier Company: ***
Link***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $4.99 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I received them after cancelling more than once the order. And must say they are extremely poor quality! They went straight to the trash. I paid $45 and $7.99 for them and paid twice shipping of $4.99. I want more money back. You have stupid customer service and poor quality work. Your apologies make no sense as genuine as they may be.
(The consumer indicated he/she DID NOT accept the response from the business.)
You clearly don't read the messages. I paid shipping twice. I want a refund for the second shipping. And 48.50 for the whole order! Please don't make me more *** off than I already am. This is why everything is through the Revdex.com now.
Revdex.com CASE#: ***
Dear ***
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration caused regarding your Wedding Invitation Card purchase *** & 62385301, which was severely delayed in production.
To confirm your refund of $9.98, was processed on the4/4/18 , with the transaction I.D. being *** & ***
Regarding your voucher redeemed, *** & *** if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I was overcharged for shipping and told I would receive a refund in December 2017. It's now March 12, 2018 and I still have not received it.
I bought 4 vouchers for photo calendars through ***. The shipping prices on the listing were different from those on the Printerpix website. I contacted Printerpix and was told there was a glitch with the website and that I should pay the higher shipping rate and the difference, $20, would be refunded to me. The refund has never been processed.
I have contacted them many, many times since then and I am always told the issue has been escalated to the "accounts department" and should be receiving my refund in 24-48 hours.
Most of the correspondence has been through email so I have record of all of this, though I haven't been able to attach the emails to this form. Is there a way to forward the emails to Revdex.com?
The $20 refund I am owed.
Dear *** ,
On behalf of Printerpix, we extend our sincere apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for this issue as we do understand your concern. I can confirm you that a refund of $20.00 has been processed on the 03/14/2018 which is exactly a day after this case has been opened. Can you please confirm us that you did receive a refund of $20.00?
Our sincere apologies for any inconvenience caused and for this late reply as such delay is unacceptable.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
(The consumer indicated he/she DID NOT accept the response from the business.)
It is ridiculous that it took 3 months and I only received the refund after I filed a complaint through the Revdex.com. Yes, I received the $20. I would like to know what "necessary measures" are being taken to make sure this never happens again? Because the links on the *** offers (https://www.***) still has different shipping rates than your website. This is from the *** page: ***
This is from your website:
***
It doesn't look fixed to me, so I'd like to know specifically what you have changed to make sure this doesn't continue to happen?
Thank you.
Company won't refund me for undelivered product, took a month to get items that did come! NOT 15 days!
Ordered two metal canvas prints, (terrible quality, unsellable in retail shop), they came 16 days late and incomplete. I asked them about it and they said they'd send it. Even though I asked for a refund since I had to buy the item in town. I've reached out 4 times since then and am now being ignored.
Refund of shipping cost and wall hanger costs!
Dear *** ,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry for what happen as we do understand your frustration about the delay in your order. We would like to kindly offer you to do your project again or confirm us the project on your account is ready to be printed with us as I think that's what you would prefer to do. Please let us know if you are willing to accept our offer.
As a commercial gesture, we will then escalate this order into our production team for this order to be dispatched quickly and attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $19.95+ $5.99 for the wall hanger = £ 25.94 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
I'll save you from reading yet another "can't believe these guys are still allowed to practice business" post and say - believe them all.
What I will comment on is that the (twice) damaged photo print happened to be a Christmas present for my husband - a picture of our dog who passed last year. So the whole thing has turned into an ongoing 'salt in the wound' topic. I'm over it and am giving up on trying to get them to make it right.
As stated above, I'm throwing in the towel and just hoping to warn others. All I ever wanted was for them to get an-damaged print to my home.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your 3rd (2nd replacement) parcel has been successfully delivered on the 2/13/2018 at 8:00 pm (please see the following information and picture attached)
Tracking number: ***
Courier Company: ***
Link: ***=***
Can you please kindly confirm us that you did receive the parcel on that date?
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $13.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
This information is inaccurate and the email string you should have on file shows that.
I have received only one replacement, yes it did arrive on 2/13, and is what prompted me to send the second set of damaged item photos you have.
Perhaps there is confusion because your customer service rep. had me email the damaged item photos twice because he/she "could not locate them" (again, they were on the string, but I did send again).
I have two Printerpix prints in my possession, both of which are embarrassingly dented and warped, A third print (or second replacement, as you mentioned above) has never been promised (because your rep stopped responding to me), therefore never received.
(The consumer indicated he/she ACCEPTED the response from the business.)
Assuming Printerpix follows through with its guaranteed delivery of properly packaged item, I will be satisfied and appreciative.
Dear ***,
RE:
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your 3rd (2nd replacement) parcel has been successfully delivered on the 2/13/2018 at 8:00 pm (please see the following information and picture attached)
Tracking number: ***
Courier Company: ***
Link:***=***
Can you please kindly confirm us that you did receive the parcel on that date?
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $13.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
We are extremely sorry for the misunderstanding from our previous email as we now clearly got an image of the issue.
We would like to let you know that the 2nd replacement has been escalated in our production and will be delivered with the quicker postage service that we offer to it. We will make sure that this one is carefully packed so that it doesn't come like the 2 previous orders.
We would like to let you know that you should receive an email confirmation when the order will be dispatched.
Our sincere apologies for the inconvenience caused as we do understand that this gift was meant to be for a special occasion.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Item not received. Refund for shipping not given. Very bad customer service.
order #*** purchased through ***.I ordered a customized blanket from Printerpix. *** has been notified and has refunded the money I paid through them. I started placing calls to Printerpix after Christmas 2017 when my package did not arrive. It was a Christmas gift for someone special. I did not record dates and times of phone calls unfortunately. I called about three different times and got a different rude representative each time. The representatives are not friendly, and are very condescending. They said that my zip code was listed as *** and the package was returned to them because it could not be delivered. My zip is ***. They basically said it was my fault because I put the wrong zip. I argued that I know my zip code and it was their error and to re ship my blanket. They said I would have to pay shipping again. I already paid them 19.99 to ship a light blanket, so I didn't think I nshould have to pay more. One person would tell me they had my blanket there and could re ship with the fee, and one person would say they did not have my blanket there and to call the post office. I did call the post office and they confirmed it was sent back to Mary Florida. I called again and asked for a supervisor. Of course none were available, and they would have one call me back. I waited three days and no call back. I called them back and asked for a supervisor. He was rude from the start and would not budge on the fact that I the customer used the wrong postal zip code and that's why it was sent back to Printerpix. He didn't offer anything to try and resolve the problem. He also stated that they did not have my blanket there. On 1/3/2018 I made my first email to Printerpix. I was getting so upset with the phone calls because of their rudeness. I received a request number (***) and said it would be reviewed. On 1/7/2018 they sent me a general email saying their volumes were high at this time of the season and a checklist of things to do (not pertaining to my problem). I returned an email that day saying it was not helpful to me and I needed them to read my email again. on 1/8/2018 I received an email from Rose R. She apologized for the inconvience and said she sees the parcel was returned to them and she had processed a refund and to wait 7 to 14 business days to receive it. One 1/13/2018 I received a survey from the company asking how satisfied I was. I replied that I was not happy and had still not received my refund. I got an email on 1/17/2018 from David saying he would look in to it.David emailed me on 1/22/2018 saying there was no such note from Rose saying a refund was issued. On 1/23/2018 David said he had processed a refund and to wait 7 to 14 business days for it.On 2/12/2018 I emailed David and said I had not recived a refund yet. On 2/16/2018 I received an email from Vijay saying that he has "escalated this to higher ups" and I would receive my refund very shortly.On 2/21/2018 my daughter receved an email (it was her groupon accct that I ordered the blanket through so I guess that's where they got her email address.) Ihad only used my email when communicating with Printerpix. It was from Sam M. (the same rude supervisor I dealt with on the phone at the beginning.He gave me a new ticket number (***) He stated that "I would need to inform you that the email verification was failed due to the incorrect address for the order" He attached a picture of the invoice showing the incorrect zip. I returned an email stating that I did not use the wrong zip they did. I tried to email him again but no return emails, no refund, and no blanket. The refund they would have to issue me is the 19.99 shipping amt, since *** refunded me what I paid for the blanket.
I am seeking a shipping refund of 19.99.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We understand that your products never arrived as the parcel was lost in transit. Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $19.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I accept their response but I've heard that they will refund me before and they did not follow through.
I ordered a *** for purchase of 8 blankets for Christmas presents, website stopped working, spent more than 15 mins x 20 trying to get ahold of
Ordered *** in August for 4 sets of 2 mink like 30x40 photo blankets. Cannot get anyone to answer phone. Went in to website to complete order, shut down while designing, sent email 11/2/2017 got reply stating could take 3 business days to get in touch with someone. Received standard reply, sent a total of 6 emails, with no helpful response, only cookie cutter response. Spending more than 15 minutes on hold for customer service more than 20 times. I am currently on hold for 20 minutes during my lunch and no one answers. HORRIBLE practices. My Christmas presents were ruined and I had already told kids about them. I feel I am owed not only price paid, but my time spent trying to track these people down.
I want my 8 blankets delivered to me with no delivery costs and for what was already paid. I really want all 8 blankets and refund and free shipping due to all the stress this company has put me through. I will be letting*** know about the bad service and ask them not to participate with them ever.
Dear Ms., first and foremost we wish to sincerely apologize for the delay in responding to your complaint and for any inconvenience you have been caused.
During the festive season we receive a very high volume of enquiries which unfortunately lead to the delay in issuing you a response originally.
To confirm, your 4 enquiries were merged in to 1 ticket #404867, to which our representative responded to on the 18th January 2018, which we did not receive a reply back.
Having looked at your account, we can see you have placed your 8 blanket orders under reference numbers *** and *** which were all submitted on the 3/14/2018 and shipped from our production facility on the 3/15/2018, one day later. Tracking information also shows each order to be delivered successfully on the 21st March 2018. Which is a total of 7 days since the order was submitted, being delivered to you within half the time we advise for standard deliveries.
As we have produced and shipped your order within our advised time frames, we will be unable to refund you in this instance for these orders. However, we definitely would like to try make things right for you for the trouble encountered during Christmas, by issuing you a token of compensation. Please look out for an email confirming these details as well as the tracking and delivery information of your original orders with us.
Best Wishes,
Printerpix
Failed to refund me my canceled order. Had to submit a fraud claim through ***. Printerpix stills owes me $60.00 of the refund. Received damaged
Purchased a total of 3 ***. One of the *** codes didn't work. Reached out several times via emails. And many many phone calls to customer service. I was told 3 separate times that they were reactivating the code to wait 24 hours for use. Never was able to utilize the code on their website. I received only one product it was damaged, reached out to them they replaced it with an even more damaged picture. I haven't received my second order ... several weeks later. I am out of a total of $400
I just want my 6 metal prints . these were precious photos of my family
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
From what we can understand, two orders have been placed on the 1/24/2018 and the 3rd one on the 2/24/2018.
----------------------------------------------------------------------------
The tracking for the 3rd order *** shows that the parcel has been delivered on the 3/31/2018.
Tracking number: ***
Courier company: ***
Link:***=***
A replacement was sent for order *** that arrived broken and was delivered on the 3/01/2018 as shown on the tracking.
Tracking number: ***
Courier Company: ***
Link:
***=***&***0~***~***.
Regarding the second order ***, I would like to let you know that when processing the order, the voucher was not applied which is why you have paid $ 309.80 for the order including shipping. This order has been refunded on the 3/1/2018 of a value of $ 309.80.
As a commercial gesture, we have decided to offer you a free replacement for order *** for the delay. Please, look forward to our email, on how to place this order again with us. This order will be escalated to our production and we will attach the quicker postage service that we offer to it.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $ 59.95 ($ 19.95+ $ 39.90) that you paid for your shipping fees. It will be cleared back into the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
My friend ordered some magic mugs from them since 2/19! Untill now I haven't gotten any news about my mugs! Today is the 12th business day already!
My friend purchased a voucher from *** in order to buy some magic mugs to me! Afterwards she bought the mugs on Printerpix on 2/19. She chose the standard shipping method so according to the website it should take 5 days for production and 4-8 for the shipping. According to the fine print on *** it should be maximum 12 business days totally for the mugs to be delivered to me. When it has been like 3 business days, the status on the order was still on 25 % ( it said preparing for production), she chat to a customer service rep and this person told her that he has escalated the issue and they should produce it soon. 2 days later the status on the order was still the same, she chat to another customer rep again and this person said that he has escalated the issue and asked her to wait 3 more days. Sometimes things got delayed so she was fine with it. When it was 2/28, she couldn't wait anymore, she checked on Printerpix *** in order to write a complaint on social media so the company could process the order quicker. She saw so many complaint regarding shipping time on Printerpix *** page and on *** recent review. She was terrified and sent a message to Printerpix. None answer and she needed to post on *** in order for the company to send reply to her. Printerpix finally replied her in pm. After a few conversations, Printerpix customer service rep kept telling her that they have escalated the issue, pushed the production team but they didn't know when I should get the mugs. She was so angry and sad as she doesn't mind about the money but the mugs were special gifts to me. She chat to *** 3 times, one said she should wait tills the 12th business day as stated in the fine print before doing any action, the other told her that a specialist should investigate the issue and the third said to her that she should contact Printer pix directly as *** can't do anything further (this was the recommendation she got today on the 12th business day when chatting to ***). She was really so angry today when checking the status on her order again because it was still on 25% (preparing for production). Even me gets super angry as well when seeing her doing so much because the mugs are special gifts she wants to send to me. She couldn't wait anymore and posted another comment of Printerpix asking when the order is. She even wrote a review on trustpilot and warned other who got harmed filing a complaint to Revdex.com and FTC. We never got any reply on Printerpix regarding our order but I saw that my order status is on 50 % (order in production) but still no news when the mugs will be shipped!
My order number is *** and I ordered on 2/19 and today is already the 12th business day since my friend purchased it!
I have 3 resolutions I want Printerpix will do: 1. I want the mugs will be delivered to me asap as I don't want to wait any further anymore. 2. I want Printerpix to change their faulty advertised shipping and production time as no customers got the products on time as advertised. 3. I want Printerpix to be responsive regarding the shipping information to customers.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel is on its way to be delivered:
Tracking number:***
Courier Company: ***
Link***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $12.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
I had purchased a $16.99 coupon for a hardcover 100 page photo book. When I began creating the book, the website said that I had purchased a 20 page
I purchased the coupon online on 12/4/17. Order number was ***. The site clearly stated that it was for a 100 page book and I still have the email stating that. The site is very difficult to use and I have had to contact customer service for a few instructions and wait a day or two for a response. When I saw that I had actually received a 20 page book, I tried to contact customer service via the 888 phone number (3/7/18) and was on hold for 20 min. and disconnected. I called again and was on hold for a long time and again disconnected. I finally got through and spoke to a woman from India who said that the computer system was slow and I was on hold again. She confirmed that my book was not 100 pages, but 20 pages. I asked to speak to a supervisor or someone in the U.S. as she confirmed that she was speaking from India. She said that I wouldn't be able to speak to a manager or someone in the U.S. and asked if I wanted a refund. Since I had no other option, I agreed in frustration. I had already spent hours putting the book together and am now losing all of that work. The customer response time is very long and my experience with this company was very bad. I will never purchase anything from them again and would warn other consumers not to as well. I am wondering if I will ever see the refund as I didn't even get an email confirmation.
See above.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that when purchasing the voucher on our website, you should have received a confirmation email regarding the type of voucher that you bought and the number of pages.
What we can see on our system is that a refund of $16.99 for order*** has been approved by my colleague and accepted by yourself on the 03/12/18. Can you kindly confirm us that the refund has been processed?
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I still have not received the credit. I should have received it by now.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies.
What we can see on our system is that a refund of $16.99 for order*** has been successfully applied on the 4/4/2018. Can you kindly confirm us that the refund has been processed?
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
This site is very difficult to use. Often the commands do not work, e.g. remove an item at check out. The beach towel item does not work. When I contacted customer service I was told I needed to change my browser. I am so frustrated with this site, I am going to trash my $50.00*** coupon which I paid $10.00 for. I will never order from this site again. BEWARE!
First print messed up replacement taking over 2 weeks to ship
I purchased a 20" x 16" Metal Print when I received it a month later it had a bunch of flaws. Printer Pix told me they would send a new print out in 5-7 days. I have contacted them a few times past the 7 days and they said oh give us a few days. After doing some research this company has numerous complaints (566)about them with the Revdex.com. I'm wanting a full refund from them. ORDER No:
refund of the $29.95 and the print with no flaws for the hassles of dealing with this company
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see on our system is that the replacement has been successfully delivered on the 3/15/2018 at 3:58 pm, please see the following:
Tracking number: ***
Courier company: ***
Link: ***?***=***&***
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided on today to refund you the $14.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Regarding the vouchers that you bought on ***, we will recommend you contact *** to get these vouchers refunded and if you need help regarding these refunds we can assist you further, you will need to contact us at [email protected].
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
Extremely poor process in creating product and virtually non-existent help!
Strongly urge not to do business with this company!
First attempt to put two pictures on two puzzles went awry with very little help; web site not functioning properly. Live chat was no help. Over an hour wait for phone help. Because I wanted the puzzles, dumb me, I tried again the next day and was successful but not without much extra maneuvering through their non-user-friendly website. A month later, the puzzles arrived and are nothing special but for $9.98/set of two - ok...but certainly not for all of the extreme frustration involved in creating and getting them.
Now, charge statement indicates two amounts billed for items I did not purchase. After 40-minute phone wait today, a foreign-speaking male voice over a badly mal-functioning phone line that crackled so hard my husband could hear it in the next room was saying something - I heard only every third word he said or so - about shipping; we were discussing that and then the dial tone. Disconnected! Totally dissatisfied with this company. My credit card company is removing one of the $11.98 charges; I see no way I owe either but am satisfied they will take at least the one amount off of my statement.
Simply need to actually HEAR from someone in management about their failure to operate and function satisfactorily for their customers.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see on our previous conversions is that you purchase 2 couple of coupons of a value of $9.98 each. A coupon has been processed and the order has been delivered on 2/16/2018 (see following tacking information)
Tracking number: ***
Courier Company: ***
***
You then tried to contact us to cancel the other couple of voucher which has been refund of the 2/7/2018.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $11.98 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Refunds have been issued; the problem of website difficulty seems to have been taken seriously.
Was shown I would be charged $19.99 for shipping. Actually charged $299.00 and they have yet to refund the money.
After having issues using a voucher with this company they finally fixed that issue to where I could apply that to my purchase. I was then shown I would be charged $19.99 for shipping. When I looked at my bank account they actually charged me $299.00! I have contacted them multiple times and keep being told "few more days" but they will not tell me when I will get my money back.
Money refunded.
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
From what we can understand is that you have placed the order without using your vouchers which came out of a total amount of $299.85 including shipping fees.
What I can confirm you is that all the coupons have been manually redeemed and a refund of $ 279.90 has been processed on the 3/7/2018 which is exactly a day before you have open this case.
Can you please confirm us that you have received the refund of $ 279.90?
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $19.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
I did receive the refund approximately 2 weeks after reporting the issue. I do appreciate it finally being cleared up!
Unable to contact customer service. Products took a month ship. Damaged once received.
Purchase Date: 1/29/18
Amount charged: $36.92
ORDER NUMBER: 62373859
Products: 6, 10x10 photo canvas'
Hi,
I have been trying for over a month now to get a hold of someone from support to help with an order that I had placed back in January.
The problem is, is that it is past the shipment window (10-12 business days) that is listed on their website in which I was suppose to get my order. I have called their support number MULTIPLE times and have "Waited for the next available representative" for over 20 minutes each phone call, one totally over 35 min, until I eventually hung up in knowing that no one is there to take my call. I have taken all screenshots on my phone as proof as to how long I have waited on hold in hopes to contact someone to talk to about my order.
It took a month to finally receive an order status/update saying that it is shipping out. When I use the tracking number they attached to the email, FedEx says that it is not valid and the package could not be traced.
It is INSANE that I have been charged $28 in shipping alone.
When my products finally arrived on 3/5/18, there are multiple that were damaged (picture peeling off the canvas already).
There is still no one returning my call to get a refund.
I am very unhappy with how impossible it is to get a hold of someone from their support staff. This company is a fraud just taking peoples money.
To get a refund of my purchase.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We are extremely sorry to hear that some of your products came damaged. As a commercial gesture, we would like to offer you a replacement for the ones that have been damaged. We will escalate these orders in our production team and attach the quickest service postage that we offer to it. Please look forward for our emails where all the necessary information regarding these replacements will be explained.
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $27.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
(The consumer indicated he/she ACCEPTED the response from the business.)
Hello,
I appreciate you trying to resolve the issue with the damaged products. However, they were a gift for my 1 year old niece whos birthday was last month and in result I had to give them the damaged product (I had no choice) because I could not get ahold of anyone at your company. Therefore, I cannot send a image of those canvases because they were a gift that has already been given.
Also, I do not yet see the refund for the shipping charges yet.
Thanks
Product ordered on 2/16/18, spoke with 2 reps indicating order was shipped and today another said it hadn't completed I just want my money back
I ordered 2 magic mugs on 2/16/18, email confirmation indicates that mugs would ship within 12 business days, I have placed 3 calls to customer service and gotten 3 different responses, after going back and forth with the 3 gentleman and being refused a supervisor multiple times, I spoke with a third person (sharaloth) who indicated that my order had not even been through production. At this point I would just like my money back. Order number
I would just like to be refunded my money, the money that i paid to *** for the products and the money i paid to printerpix for shipping
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can on our system is that your parcel has been successfully delivered on the 3/20/2018 at 8:00 pm (please see the following information and picture attached)
Tracking number: ***
Courier Company: ***
Link: ***
Can you please kindly confirm us that you did receive the parcel on that date?
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $12.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
I have ordered through PrinterPix twice. The first one went well, and was a great product which is why I ordered the other 2. I placed my order in November and STILL Have not received the order for the 2nd one. I have multiple emails and phone calls and am getting the same response that it has been elevated but still no blankets. I would like both refunded. Ticket numbers ***, ***, ***, ***, ***. Yes, I have contacted them multiple times! Thank you!
The product vouchers purchased in 12/2017 do not work or include the items as promised. Numerous attempts to contact the company have failed.
On 12/5/2017 I purchased eight (8) product vouchers totaling $189.92 for the following items:
1 - 8.5x11" hard cover photo book $16.99
2 - 11.7x16.5" set of 5 wall calendars $49.99
3 - 14x11" set of 3 metal prints $42.99
4 - 10x7" set of 3 metal prints, 3 vouchers $59.97 ($19.99 each set of three)
5 - 8x6" hard cover photo books, 2 vouchers $19.98 ($9.99 each)
My order number is #***.
I verified with customer service via email what my shipping charges would be as some of the vouchers were for multiple items (the calendar voucher, for instance, was for a 5-pack and each of the vouchers for metal prints were for a 3-pack). Beckie with the Printerpix Social Interaction Team assured me that some of the items, specifically the calendars, included free shipping but that others, such as the sets of metal prints, would be shipped as one item, so the shipping charge would be the same as a single print. I have attached a PDF copy of my email conversation with Beckie.
Since 2/7/2018 I have tried calling several times (but never got through) and have emailed the company more than a dozen times because when I try to check out using the voucher codes provided, the shipping fees are multiple times what I was promised and/or there are shipping charges when there should be none.
One of the 8x6" photo books that I ordered on 2/15/2018 for my daughter has just finally arrived, but the calendars I ordered on 2/24/2018 show they are still in production when I log into my account on the Printerpix website. I did pay the shipping charge of $12.95 for the calendars even though I had been told that the shipping costs were included and I sent multiple emails to the company beforehand telling them that I would like a credit for the shipping charges paid but that after spending countless hours creating calendars that were set up to begin on March 1, I was stressed about getting them ordered and distributed to the family members that I had offered to make these calendars for. My calendar order (Order #***) still shows as being 'In Production' on the Printerpix website.
But for the erroneous shipping charges and failure to respond to all attempts at communication, I had been ready, willing and able to proceed with my order for the metal prints and even the books, but I have lost all confidence in the company. The only replies I have received from the company after my initial exchange with the Printerpix Social Interaction Team have been what appears to be computer generated or automated emails that do not address the issues that I have inquired about.
My remaining six (6) unused vouchers expire on 3/9/2018. I have even tried asking the company to extend the time to use the vouchers while this matter is being resolved, but I have had no response to those emails either.
I am asking for a full refund for the remaining unused vouchers ($129.94) and the shipping charges for the calendars ($12.95), for a total of $142.89.
Your assistance with this matter would be greatly appreciated.
I would like a full refund for all of the remaining unused product vouchers ($129.94) and for the shipping fees that I was erroneously charged ($12.95) for a total of $142.89. I would also love to receive some assurance that I will actually receive in good order the calendars that I ordered on 2/24/2018 that are still 'In Progress."
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we have decided to refund you the rest of your unused voucher which is of a total amount of $ 129.94. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Regarding your calendars, we can see on our system that it was dispatched on the 3/7/2018 and delivered to yourself on the 3/10/2018, please see the following tracking information's.
Tracking number:***
Courier Company: ***
Link: https:/***
Can you please confirm us that you did receive the calendars?
Regarding the shipping fees, we do understand that such delays in unacceptable which why we have decided today to refund you the $4.99 (***) and $12.95 (***) = $ 17.95 that you paid for your shipping fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Yes, I have received the 5-pack of calendars that were ordered with the prepaid voucher. They were mostly satisfactory although not exactly as I imagined them to be and a little mangled in the corners from shipping.
What I do not yet accept regarding the company's response is the company's pledge on March 27 to refund my money in "3-5 business days" since the refund has not yet occurred. On April 4 I was credited for a total of $17.74 in two separate charges ($12.95 and $4.99) presumably as the refund for the shipping charges that I was improperly charged for the calendars and a photo book, but more important is the refund of $129.94 for the unused vouchers that I could never get to work as promised.
I did receive an email directly from the company on April 4 stating that I was receiving a refund, but I have no actual evidence or proof that the refund for $129.94 has been initiated or that it will occur.
I am hereby requesting that this case remain open until the business actually follows through and refunds the money that it promised.
I cannot thank the Revdex.com enough for stepping in and assisting me with this matter. It has caused such grief and disappointment. I wasted so much valuable time sorting a editing photos and picking and cropping the perfect images that I wanted to have printed, only to find out that I was never going to be able to order them despite having fully paid for them in advance.
Revdex.com CASE#: ***
Dear ***,
We would like to let you know that a refund of $ 129.94 has been refunded on the 04/04/2018 at same time of the charge on the shipping that you said was refunded ($17.74).
Can you please confirm us that you have received the refund of $129.94 ?
Our sincere apologies for any inconvenience caused and for the delay.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
The remaining credit did finally appear on my statement a few days after the other credits, so it appears that I have not lost any money after months of chasing this around,
HOWEVER, in terms of my time and state of mind, both of which I happen to value highly, this was such a colossal waste. I cannot count or properly describe the lost HOURS and the AGGRAVATION this has caused me.
Please remove me from your mailing list. I will NEVER do business with Printerpix or any of its affiliates again.
On 2/8/18 I made 2 orders with Printerpix using *** & paid via ***. The orders for a total of 15 Photo Magic Mugs were never fulfilled.
On 2/8/18 I made two orders with Printerpix using *** coupons and I paid via ***. The orders were for 10 Magic Photo Mugs and for 5 Magic Photo Mugs for a total of 15.
All mugs had the same design.
I have emailed Printerpix 3 times. I have not received the mugs and I've not heard anything from them concerning my order.
Here is what I have from Printerpix:
10 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is***
5 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is ***
My *** account shows that:
I sent a payment of $29.95 USD to Treasured Photo Gifts
([email protected])
Five Magic Photo Mugs
I also sent a payment of $50.00 USD to Treasured Photo Gifts
([email protected])
Ten Magic Photo Mugs
Shipping address - confirmed
***
My *** account shows that both coupons were used on the same date of 2/8/2018
On 2/8/18 I made two orders with you using *** coupons and I paid via ***.
The orders were for 10 Magic Photo Mugs and for 5 Magic Photo Mugs for a total of 15.
All mugs had the same design.
As of today, 2/28/18 I have not received the mugs and I've not heard anything from you concerning my order.
Here is what I have from you;
10 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is***
5 mugs Order Confirmation
Thank you for your order with Printerpix. Your order number is ***
My *** account shows that:
I sent a payment of $29.95 USD to Treasured Photo Gifts
([email protected])
Five Magic Photo Mugs
I also sent a payment of $50.00 USD to Treasured Photo Gifts
([email protected])
Ten Magic Photo Mugs
Shipping address - confirmed
***
My *** account shows that both coupons were used on the same date of 2/8/2018
I want the order immediately fulfilled and delivered for a complete refund.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we can see on our systems is that both of your orders have been delivered (please see the following), can you please confirm us that you did receive these 15 mugs?
Tracking number: ***
***
Courier Company: ***
Link***:
***
***
However, we do understand that such delays in unacceptable which why we have decided today to refund you the $79.95 that you paid for your shipping and handling fees. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
Our sincere apologies for the inconvenience caused.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
Subject company has not corrected and fulfilled my order which was paid in full. Ongoing issue since December 2017.
I placed an order (order # ***) from this company on 5 December 2017 (coupon code***). The order was for 10 personalized, 11.7" x 16.5" Wall Calendars. I paid a total of $79.92 including shipping and handling. Since I am living overseas, the order was to be shipped to my families residence in the USA where I would be for Christmas 2017. When I arrived in the US on 22 Dec 2017, I received my package (unopened), the package only contained one calendar, which had damage to it. I e-mailed the company on 23 Dec 2017, informing them of the error and damage. After approximately one week of not getting a response, I called their customer service and was directed to e-mail the company pictures of the one calendar I did receive along with the damage. The customer service rep stated it would not be a problem to send me the additional nine calendars I was supposed to have. On 3 Jan 2018, I sent the e-mail along with two photos. On 6 Jan 2018, I received two e-mails from the company stating they created a ticket # (***) for my query, and my request has been received and is being reviewed by support staff. On 10 Jan 2018, I received another e-mail from the company apologizing for the delay and currently (at that time) experiencing very high volumes. On 31 Jan 2018, I e-mailed the company asking for an update on my order; I received another automated response that my request has been received; nothing further. On 2 March 2018, I e-mailed the company again telling them I still have not gotten a response on the status of my order, letting them know I still want my order fulfilled and also expect a refund. To this, I have not yet received any response.
I want my other nine calendars I ordered along with reimbursement of the $79.92.
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know that on the 12/4/2014, you've purchased a voucher for 10 calendars. This coupon was used to buy 1 calendar on the 12/6/2017. What we would like to remind you is that the quantity should have been changed by yourself when processing the order.
More about that, is that the basket will show you one item, the purchase will show you one item and finally the confirmation invoice that you received after the purchase would have showed 1 calendars. No contact was made during the production processed which is why the order had been dispatched.
However, we do understand that mistake happen and as a commercial gesture, we have decided to refund you the full cost of your coupon including the shipping at a value of $79.87. It will be cleared back in to the original account your payment has been taken from within the next three to five business days.
More than that, we have issued a replacement as requested, 10 calendars are going to be produce and dispatched again. We will as well escalate this order in our production team and attach the quicker postage service that we offer to it.
Our sincere apologies any the inconvenience caused as we do understand how precious this gift was for your family and yourself.
If you have any further inquiries, please do not hesitate to contact our support team as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I do appreciate the company finally responding. I did receive an e-mail order confirmation from them today, 31 March, showing my new calendars have been shipped. It has been five business days now since their response on 23 March, and I have not received the refund. Once I have seen the refund cleared to my account and received the new CORRECT order then I will accept the companies response.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
What we would like to let you know is that we are extremely sorry for the inconvenience caused again. A new replacement order *** has been created with all 10 calendars. This order will be escalated in our production and will be dispatched with the fastest postages service that we offer to it.
Our sincere apologies for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team