Printerpix

I have made several unanswered (email) requests to replace an order that was damaged during shipping. I have also tried to reach someone on the phone without any luck.
I am not looking for a refund. Only a replacement of the damaged product.

Incorrect blanket was received, I was promised a replacement almost a month ago and still have not received it.
Original order# ***
Job ID# ***
Request ID# ***

Replacement ID# ***

My original order was placed on 12/21/17. I received the incorrect blanket. I called in to customer service and was given a "ticket" number and was told I would have a response within 24 hrs. After I waited and received no response for several days, I called back in the middle of Jan. I spoke with Abdul who promised me that I would receive a replacement blanket within the next few weeks. It is now February 7, 2018 and I still have not received my replacement. If a replacement cannot be gotten, I would like a full refund.

Their company (Printerpix) system glitch generated several orders without my knowledge, resulted about $400 charged to the credit card. Need refund.
I bought a voucher for 2 mink blankets from Printerpix.com on *** website for abt $30 and then another $30 for shipping to be paid to Printerpix. I went in to Printerpix.com to place the order with my *** voucher and to charge the shipping fee to my daughter's credit card since she wanted to pay for the order. When I clicked 'submit' to put the order through, the wheel just kept spinning and didn't generate the confirmation number. Thought maybe it might have to do with the card name different from the shipping name; so I changed my name to my daughter's name and see if it would go thru. It did not and so I clicked 'submit' button again and still the wheel continued to spin and no confirmation# given. Went to another tab to see if I could do another one w/ my daughter's name and the voucher, and it said voucher has been used. Went back into the previous screen to see if the wheel has stopped spinning and it still didn't- it continued to spin. Figured that there may be a problem w/ their system; so, I decided to get out as it was getting so late (almost 3 AM) and decided to come back to their website when I have a chance later. When I checked the email box later on the evening, I saw 3 emails came in saying 3 orders will be shipped soon. I was shocked and sent an email to their sales dept and informing them there was a glitch in their system that generated all these extra orders and advised them to cancel and not to ship those but to ship only the order that has the voucher for. Not only they failed to reply, they went ahead and shipped and charged me almost $400 to my daughter's credit card. Contacted their customer service via phone on Tuesday 1/30/18 at 11:40AM and was on hold for almost 30 min before I was able to speak to Vanessa who said will call me back next day after the investigation and she never did. Received the unwanted orders on Monday Feb/5/18. Contacted their customer service again on Feb/6/2018 at 11:15 and was placed on hold for 56 min and 20 sec before I was able to talk to another rep named Abreme(spelling?- couldn't make out her name)and started telling her what happened. One minute into the call, she hung up on me. What kind of customer service is that??? I needed to know what to do w/ the unwanted 2 orders I received and when they will reverse the charges. With the way they are- not replying to my emails and bad customer service- I have no way to resolve the issue with them- unwanted order #*** and order *** need to be resolved. The order *** was fine because that one showed the voucher was used.

Received wrong item and asked for exchange.
In Nov 2017 I ordered a photo blanket. The pictures wouldn't go through so they gave me an other voucher number. Same thing. Finally on Jan 11,2018 I received a blanket but with pictures of people I didn't know. I called the company and they said they would take care of it. Well this went on and called back and asked to talk to manager but they wouldn't let me. They would call me back and never did. My order number is #***. I asked for a refund and they couldn't do that. I paid $20.99 for blanket and $10.00 for shipping. The blanket I ordered was for a friend and has passed since this all started. I just wanted them to make this right.

The mug I ordered was supposed to have a picture on it that I uploaded. It came back as a black mug. I don't know why anyone would think that they made a purchase-worthy item and put it into a box to ship to to a customer if they can't see the picture on the mug. It also took three months for the item to arrive and there was no update to the status of the order. This is a terrible company and I will never purchase anything from them again.

Ordered prints and when I got them, some were damaged. Contacted customer service and they have since stopped responding.
I bought a *** from Printerpix and ordered some canvas prints. I got them in a timely manner and was very happy about that. I opened them and two of the prints had some black smudges on them. I contacted customer service, they asked me to take pictures of them and send them back so they could see the damage. I did so, and I was told to reorder the prints, put them in my online cart, and contact them after I did that so they could take care of the order. This was over a week ago. I have contacted them 3 more times since and have not heard anything. They have disappeared and have no taken care of the issue. I am beyond livid.

DO NOT USE THIS COMPANY!!
Worst customer service ever, 2 months after an order for Christmas I still dont have it. They get one star because I have to. On hold forever, 6 or more days waiting on an email. Terrible once I got them on the line, 1.5 hour hold on phone.

How are they still is business? I ordered a coupon from PrinterPix and was never able to actually use it. When I went to redeem the coupon through the voucher code, it would give me an error on the website. I have called them several times with not ONE person able to answer my phone calls. I've waited for over an hour each time to get a person on the line. I have tried emailing them several times regarding this issue and I haven't gotten one response. Avoid this company at all costs.

late arrival of package
damaged goods
no response from direct complaint to company
order numbers:

***

I ordered a total of 7 books, all of which were supposed to arrived before Christmas and none of them actually came in time, I was very disappointed that these "Christmas gifts" are so late. I called when I noticed they hadn't even been sent out and was ensured that there would be a rush on them but no rush was put on them and Christmas came and went and they didn't even put a rush on the delivery of them so they were like 3 weeks late....anyway long story short I FINALLY got them and 2 of the books arrived damaged!! Very unprofessional, very late, lied to about a rush order, and received damaged books. I spoke with someone using their online chat feature who stated to me that I needed to submit a complaint using their email system with order numbers and pictures of the damages and no one from the company will respond to me, I emailed again and no response. I had also emailed prior when I noticed my packages had not been sent in a timely manner and on their website they state that all emails will be addressed within 24 hours, none of my emails were ever addressed.

Printerpix has poor customer service & no urgency to correct problems.
I ordered 2 photobooks from printerpix on 1/30/18 on ***. I made my books and on checkout the codes they provided did not work. I contacted *** for help and they weren't able to do much for me. So come today 1/31/18 I called P.P. and waited on hold for over an hr. just to be disconnected as someone picked up the phone. I got in touch with *** again and they started a return process of my money.*** didn't have anything else in comparison to the items I was trying to buy. So thinking maybe it was a fluke, I tried again. And once again the redemption codes did not work. I called P.P. again, after waiting on hold for 43 minutes I was greeted by a very rude employee telling me that I would need to send in photo proof of the vouchers so they could update their system and that it could take 2-4 business days. I'm sorry, but when I purchase something, I buy it with the intent that it is ready to be used and work properly. Printerpix has definitely dropped the bar as a good company to do business with. The overall experience of getting a bad code to the conversation over the phone. I even asked to speak to a supervisor and was told there wasn't one available and that one could be arranged to call me back at a later date. I left my info behind, but I am pretty sure that I will not get that call. ALSO... Just FYI for those who possibly read into these reviews. IF you have issues with this company they do not respond to their live chat feature on their website nor do they write personalized responses back to emails, just automated ones. The sad part about it is I have used this process many times in the past and have never had any issues. So with that I am greatly disappointed and Printerpix has now lost a long time customer for their overall performance and how they choose to handle issues and talk to customers on the phone. WE are the reason YOU are in business. I will take my business over to Shutterfly. I truly wish I took the time and did my research before ever having used them, the reviews here also state a few of the similar of situations.

I was way overcharged for shipping 10 books from Fl. to Alberta, Canada.
I was charged 249.50USD for shipping from Florida to Alberta Canada. Shipping for one item is 24.95USD. I ordered 10 8x8 books that will be packed in one box and thier system just multiplied the shipping by 10. I ship daily with my company and this rate is double what the actual shipping costs are. I got a quote from *** @ 139.15CAD and I gave lots of extra dimensions for packaging/weight. I called them and explained to their call centre rep. I offered to ship on my own account and they could refund me my shipping. Wouldn't do that. I explained how the freight was way overcharged. The lady hung up on me. I sent and email to complaint department for printer pix. They state they will get back within one business day. No response 4 days later. They also advertise 100% guarantee and that shipping will be appropriate. Below is their policies:

Shipping Policy

Our pricing policy is to ensure that you are NOT loaded with ANY extra costs once you decide to purchase a product.
We include all shipping and taxes that may be appropriate to the price that you see on our website.
This and our 100% satisfaction guarantee makes your shopping experience at Printerpix a pleasure.

Products are sent via Standard Shipping. All orders paid by check or money order are processed once the payments
Have been cleared by our bank.
Order received after 3pm EST on Friday will be manufactured from Monday morning.
Unless special provision is made, items will not be shipped individually. Orders will only be shipped once all items are
gathered and packaged. Prolonged shipping may occur on orders over $150 due to verification. Please bear with us.
Orders already shipped cannot be cancelled.

Your Printerpix complaints will be handled confidentially and we will acknowledge your correspondence within 1 working day by email or phone (please ensure we have your email, order number and/or telephone details).

At that time we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process.

I purchased two products. I received an incorrect link, no customer service, and no refund when I was promised one.
On Cyber Monday (11/27/17), I purchased two products to customize as Christmas presents from the Printerpix website (order ***). They sent me the codes by which to customize them. When I went to customize them, one code was for the wrong product. I tried calling twice to customer service within the few days following and had a 12 and 15 minute wait time before I gave up, never getting through. Then I emailed them, but received no answer. About two days before the deadline to order to guarantee you receive them by Christmas, I tried the other code. I got the mug customized, and then it tried to charge me for a few items. When I removed the charges, nothing was left, and my customization (30 minutes of work) was gone. I tried once again to call and email and got no response. We then passed the time by which they needed to be ordered, and I just wanted a refund. This is where it's gotten bad. I tried chatting in, but the agent, Pamela P, never responded after asking how she could help. I waited about an hour and then left the chat. I then emailed that transcript to their support line. I got no response. Two or so days later, I looked up the complaint procedure on their website, and saw there was a specific email to write to. They also say you will be assigned an agent for your case and that refunds can be made. I followed procedure. No response. I tried chatting, leading to several different days and several different agents, all chatting with me as I tried to get a refund. One to note was Stanley B. He heard my issue, and then left the chat. More chats with more agents. Eventually, I was promised a refund had been set up and I would receive an email confirming this. I asked if I could stay on the chat until I received the email. They said no and to trust them. No email ever came. A week later, I chatted again, this time, Riya said the refund had been ordered and she would expedite it. She said I would receive an email. I didn't. I chatted again a few days later. George Smith was by far the most helpful, and at my request, he got a supervisor (Shawn) to call me back (Jan 23, 2018). Shaun apologized for all of the inconvenience, and he promised me my refund would be in my bank account by Monday or Tuesday (Jan 28/29) at the VERY latest. He emailed me while I was on the phone to confirm. It is now Thursday, Feb 1st, and I have no refund, and I can't get a response from Shaun. Even though my refund amount is small, this service and struggle is unacceptable to me. In addition to all of this, I had emailed all of the transcripts to the complaint email, and every time, they would respond with an automated email promising I would get an agent, then send another email asking me to rate my service. I gave negative reviews, and never even got a response about them. I have attached a screenshot of just a few of the email attempts I've made.

an order for hanging kits was placed over phone for $50.92 on Sept 8th. never got product. never got refund. have asked 12x for refund.
I HAVE SPEND OVER 6 HRS OF MY TIME TRYING TO CHASE MY MONEY. I PAID WITH PAYPAL $50.92 FOR 8 HANGING KITS OVER THE PHONE THE DAY OF THE TRANSACTION SEPT 8 AND THEN NEVER RECEIVED THE PRODUCT AND REQUESTED A REFUND THAT I WAS TOLD I WOULD GET IN 3 DAYS AND IT NEVER CAME AND I HAVE BEE REQUESTING AND BEING LIED TO OVER AND OVER AND OVER- IT IS RIDICULOUS THAT IT IS ALMOST FEB 2018 AND I AM STILL CHASING A REFUND THAT CAN BE DONE IN 5 MIN IN OTHER COMPANIES. I HAVE A TON OF DOCUMENTATION FROM OUR CONVERSATIONS. EMAILS, AND THEY RECORD PHONE CONVERSATIONS. THE ORDER NUMBER WAS XXXXXXXXa IT IS CRITICAL TO INCLUDE THE "a" AT THE END OR THERE WILL BE MORE CONFUSION.

ITEMS NEVER RECEIVED AND ITEMS DAMAGED
I ORDERED A BLANKET AND PILLOW CASE FROM COMPANY ON 12/3/17. WAS PROMISED DELIVERY BY CHRISTMAS. RECEIVED BLANKET AND IT WAS MESSED UP. HAD TO ORDER NEW. STILL WAITING ON PILLOW CASE ALMOST 2 MONTHS LATER. NOTHING BUT EXCUSES. I WANT MY MONEY BACK! I'VE CALLED AT LEAST 4 TIMES AND ALWAYS GET THE RUNAROUND.

The quality of customer service and care from Printerpix is atrocious. My order for a Christmas gift was delivered and was very poorly made with about a third of the photos missing on one side of the blanket. After many attempts I got through on the phone and a new one was supposedly ordered. I received a note on the 18th December to say the new one would be dispatched. I am STILL to receive it. Finally after many attempts I got through on the phone again (on hold for 25 minutes - then when I said I needed to escalate the person put me on hold and then I was disconnected. I am so frustrated and have no idea what to do.
My order no is *** in case anyone from the company reads this and wants to help.
Take my advise and do NOT order from Printerpix.

Product not not received. Customer services refuses to provide assistance or the product ordered and paid for.
I ordered pictures on 12/28/2017. Order ***. I paid $4.95 for pictures and $4.49 for shipping. I emailed printerpix on 1/20/2018 asking for an update and they did not respond. I called them on 1/22/2018 and the representative said that he escalated the order to a higher level but couldn't tell me anything else. I called today 1/29/2018 and waited on hold for 15 minutes. I gave the Rep. my order and a few seconds later he hung up on me. I want a full refund in the amount of $9.44 and I want it ASAP. This customer service is absolutely terrible!!

I honestly cannot believe this company can still exist!!!!! It is horrible! I am ready to eat my *** voucher of $24.99 just so I don't have to use them. I used my *** voucher and everything is fine until I went to check out and it says I owe $456.95 for shipping-when I called (Literally 10 times) not one single person can figure out how to help me. And *** is doing nothing but saying Oh well.....tough!

I have NEVER had such poor customer service in all my 61 years. I have been hung up on (disconnected?) 3 times, I have people who say they will call me back, never call me back. Furthermore, I purchased the Vouchers, and what a joke!! The items still cost me more than the vouchers, and on top of it, PrinterPix charged $7.50 PER ITEM to ship, even though I ordered several of the same items at the same time. Total scam. I ordered a picture on the bottle, and you can hardly see it. The bottle was another $25 on top of the voucher I purchased. The bottle would barely hold 8 oz of anything!!!
I have to cringe when I hear the holding message on PriniterPix when you call in. "To maintain our excellent customer service"... If you want to avoid stress in your life, don't use them.

Would like a replacement of a product I purchased and when they printed it there was a defect in their work.
I purchased a picture blanket on 11/22/2017 order number***. When they printed the blanket there was a crease in the blanket which left a large white strip. This was an error on there behalf. I called and also online chatted with the company. I sent pictures of the blanket and they agreed it was a mistake on their behalf. They said they would make me another blanket and send it out as soon as possible. This was to be a Christmas gift. I still yet have not received anything from them or even a confirmation it is in process. They keep telling me It is in process and you will have it shortly. I have a copy of the online chats I had with them also. I have purchased at least a dozen blankets from this company and have never had an issue. I would like them to just reprint my order and mail it out to me. They told me they would but nothing has been done or resolved.

haven't received my order, have been lied to by multiple employees/mangers on when I will be recieving my item/refund
I ordered a Christmas present on dec 9th, I paid for expedited shipping and was told I would receive the item before Christmas.Order #: *** I have been in contact with the company through email and also through telephone starting December 20th. On 3 seperate ocassions I have been told I would be recieveing a refund of 38$ for the delay, still have not recieved anything! I keep getting the same excuse on why my blanket has not been made or shipped! the names of the employees I remember are Vanessa and Brandon. Ive also spoke to a manager who said I would be receiving a refund and my blanket within a week. I just want my blanket or a full refund!