Printerpix

I purchased a*** voucher for Printer Pix and was unable to redeem my voucher because the website did not work. I tried multiple browsers and never got it to work. I reached out to*** in an attempt to get a refund and was told they were unable to refund my purchase even though the transaction was less than an hour old. Complete waste of time and money.

I placed my order on November 14, 2017 and was to receive it within 12 business days. It has not been shipped after 3 months!
I placed my order on November 14, 2017, at 6:37 AM, using a prepaid Groupon and my*** account for $6.95 shipping costs. My order (#***) was to ship within 12 business days. After 3 months and more than 12 phone calls from me, I still haven't received my order. The company claims to have returned the shipping costs to my*** account, which is totally false! Every time I call them, I receive the same response, "I spoke to my supervisor and your order will be expedited and your shipping costs will be refunded". None of that has happened!

Do not buy from*** or use this website. I ordered my Valentine's gift three weeks ago and it still hasn't arrived. There's no status or whatsoever. I contacted the company and they kept saying it's in production. After a couple emails back and forth, they stopped answering. So I have no gift for my Valentine :( I regret not checking Revdex.com for their reviews prior, they have 1 out of 5 stars...

The customer service is well below average. I have purchased two *** recently for the site. The codes needed to be activated by Printerpix before they could be used. I was able to get the live chat to work for the first ***. The representative took care of the issue but was very inattentive and took a long time to respond in the chat.

I bought the second *** over two weeks ago. I have been trying to get in touch with them almost every day in order to activate the code so I can complete my purchase. The live chat doesn't work on their website and I never got a response to my email. I have called about ten times and stay on hold for 45-60 + minutes with no answer. After an hour, the line goes silent and disconnects.

The product I ordered three weeks ago is still in production and hasn't shipped. I am beyond frustrated with how unprofessional this company has been. I am unable to complete my order and unable to get any help from Printerpix. I will never do business with this company again. The break you get using a *** isn't worth it.

On 12/15/17, I ordered custom printed New Year's greeting cards. I received misprinted cards, so I contacted the company. They have not made it right.
The custom printed cards I ordered were customized with another family's names. It was also printed offset, meaning the text was not centered. It ran off the back of the card on both edges.
I contacted the company within 2 days of receipt. The initial response was that they were "too busy" to get back to me. I had to reply to that email whether I had an order issue or other problem. What? I submitted my complaint online with pictures of the issue. They should have read my complaint and dealt with it immediately. Now, it is 6 weeks later, and they are "looking into it."
I am done with these incompetent people. I want my money refunded within the next 2 weeks. I also want my account permanently deleted from their website, as I will do no more business with them.

I placed an order 30 days ago and the order has not been completed or shipped. I have requested a refund, but the company is only offering apologies
I purchased 3 photo books on 1/15/2018. I received one book which is not to my standards and not printed as expected. I am still waiting on the remaining two books in the order. I have attempted to contact PrinterPix multiple times and I just get told "it will ship soon". That has gone on for 3 weeks now. When I attempted to request a refund, I was told to "Please wait for few days, your order will be dispatched and will be delivered very shortly". When I asked for a date that it would ship by I was continuously told as soon as possible, but they cannot tell me when.

I received a very poorly printed product and was promised a replacement. It has not been sent and they have stopped responding to emails.
On January 9th, I received a very poorly printed blanket (crooked, off-center, full image not printed on blanket). I sent photos immediately and was promised a replacement would be sent in 5-7 days. I have sent multiple emails inquiring about the status. Three times I was told that the issue was "escalated." The last really I received from them was sent on February 6th and it stated "Having checked your account I see that the reprint is generated and it's in the last stage of printing. It will be dispatched as soon as possible. We will email you once the order is dispatched." I have received no email regarding shipping and they have not replied to the emails I have sent since then requesting a full refund.

Worst customer service ever. I ordered 9 canvas portrait photos and was only sent 5. Apparently there was a technical error. I tried to call them several times to get it resolved and had to wait for over 30 minutes and then the guy hung up on me. Additionally, I emailed them and got no response. I would not order another item from them even if it was for free.

Poor customer service and poor product
I ordered a coupon off *** for three color changing mugs and then put in the order on printerpix website it took 1 day short of 2 months to receive my order I contacted customer service about how long it was taking and was told they would both escalate my order and issue me a refund for my shipping I still have not recieved a refund and didn't receive the order for another two weeks from that point when I did receive the order one that was suppose to be a picture of my dog was a picture of somebody else's kids and the other was shattered so I was suppose to get 3 mugs for 27 dollars and got one horrible horrible customer service !!!

Poor quality products and no customer service.
I ordered two canvas prints (Orders *** and ***)and both were of poor quality, one more than the other. I emailed and chatted via the Printerpix website many times, but nothing ever happened and I never received any correspondence from them. I called the company and received contradictory information. Printerpix finally opened a ticket *** for a refund that was to be processed within 14 days. It has now been three weeks and I haven't received anything. For these two orders I used two $50 vouchers and paid a total of $20 for shipping ($120 overall). At this point I just want my $20 back. I don't care about the vouchers as I want nothing more to do with this company.

vouchers that purchased are not being honored on their website. Now I have lost those vouchers because they expired. They redirect to ***
I purchased two ***s for two products on Printerpix. I have attached images of the vouchers with Codes. When I tried to apply them during purchase they were not being honored. I contacted their service dept and was told that the company no longer offered that product which was sets of three metal photo prints (one voucher for one set and another for two sets, for three sets and nine photos total) I was directed to instead place 9 different photos in my cart (which would be an order not covered by the voucher) I was told I would then receive an email with a link through which I could pay for the shipping fee for the order. At that point, Printerpix said they would process the order. I never received the link after several calls re requesting it. Finally today, I called again and was told that I would not be receiving that link because they now again offered the product. One of the vouchers had expired 5 days ago and would not be honored. The second, which expires at the end of today Monday Feb 12, again was not accepted after numerous attempts at entering. I again called Printerpix and after a long hold, was told that I needed to contact *** since they issued the voucher. I called *** who said that they would not extend the first expired voucher and that the second would expire today. They said they checked on the voucher status and I was told it was valid. Again I returned to the Printerpix website and again the voucher was entered and not accepted.
I purchased the same voucher from *** this afternoon, hoping that this new voucher would be accepted. Again, it was not, being deemed expired.
I have spent a lot of time and energy and have had a lot of frustration both from Printerpix and *** in trying to redeem vouchers I was trying to use.

Original items never received, were supposed to send another batch of items but have yet to receive any response from the seller (email/phone/chat).
Order placed on 12/19/17 via*** voucher ($34) with $50 shipping fee paid directly to Printerpix with order #***.*** lost package and given claim #*** (Angela*** customer rep). 1/9/18: Seller acknowledged lost package and stated another order would be produced and shipped within 7-10 business days (order #***). Last conversation with Printerpix on 1/19/18 suggested I continue to wait for package. I was promised a call back from supervisor (never happened) and an email containing tracking # (never received). On 2/9/19, I contacted *** for refund of voucher purchase ($34) and suggested I contact seller for shipping fee refund. Since *** was used to pay shipping fee, I initiated a dispute on 2/9/18. Phone calls to call center, online chat attempts, and emails are unsuccessful with company.

I ordered two photo blankets in late 11/17. The quality was unacceptable so on delivery date (12/9/17), I called customer service to request a refund. I emailed pictures of the blankets for review on 12/13/17, told that a refund would be processed in several business days, and that the blankets did NOT need to be returned. I received email 12/19/17 saying the pictures were received and they were going to redo the blankets. I immediately called customer service. I spent almost 45 minutes on the phone going back and forth trying to explain situation. They requested pictures again and I said I already sent them and was told I would get a refund. The rep said I DID need to return the blankets and they would send me a mailing label via email to return them free. Never got label so I called again next day. This time I was told I did NOT need to send blankets back and that a refund would be processed. Several weeks passed, still no refund. Called again in late December/early January and they said I would have refund in 5-7 business days. I called again in mid January, again told I would have refund in few days. It is now February 9, and I have tried to call them 2-3 times per day every day this week (2/5-2/9/18), sitting on hold over 30 minutes, eventually hanging up. I sent an email complaint on 2/6/18 with no response to date other than an automated email that they will respond in 24-48 hours. The blankets were Christmas gifts that were totally useless and I would never give them as gifts. The pictures on both were dark, blurry and cut off at the bottoms. My time is precious and I can't sit on hold all day to never speak to a live person. The inability for customers to reach a live person and no email response is unacceptable to me. I will NEVER place an order from printerpix.com again. The product quality and customer service are absolutely terrible!!
Product_Or_Service: Photo Blankets (2)
Order_Number:

CONTACTED CUSTOMER SERVICE TWICE VIA PHONE AND ONCE THROUGH EMAIL . NO ANSWER.
I PURCHASED A MINX BLANKET FOR MY GRAND DAUHTER ON ***. I RECIEVED THE BLANKET AND ONE OF THE PICTURES ON THE BLANKET WAS COVERED UP BY A BABY BLOCK. I TRIED SEVERAL TIMES TO CONTACT PRINTERPIX, THE FIRST TIME THEY SAID I WAS CALLER 15 AND I WAITED ON LINE FOR OVER AN HOUR, WHEN THE PHONE HUNG UP. THE SAME NIGHT I EMAILED THEM WITH THE COMPLIANT AND NO ANSWER. THE NEXT DAY I CALLED AGAIN THE 1-888-322-6733. ONLY TO WAIT AGAIN FOR OVER AN HOUR. NEEDLESS TO SAY I AM STUCK WITH A BLANKET WITH THE IMPERFECTION AND MOST OF ALL. WHAT WAS SUPPOSED TO BE A BLANKET TO MY GRANDCHILD WITH ALL OF HER UNCLES AND AUNT PICTURE ON . ONLY HAS HER UNCLES AND HER AUNT HAS A BIG BLACK BOX OVER HER FACE.

Horrible Customer Service
When I received my product, I noticed that it was misprinted. I originally ordered a 16x20 portrait canvas photo, they sent me a 20x16 landscape canvas. I made sure that I triple checked that I have selected exactly what I wanted, which is the portrait canvas. I contacted customer service immediately via email that was provided to me via both Chat and Telephone service to ask for a replacement of the misprint. I just wanted Printerpix to send me what I ordered. A week after receiving ZERO communications with them, I tried calling again, only to find out, that they never received my email. So I resend everything (including a photo of the misprinted canvas and my order number) and was given a ticket number. I got a reply back that my problem was being reviewed. A month passed and I emailed them back asking for an update. I got a generic email back. Another month passed, without even contacting me, they closed my ticket without sending me what I ordered.

I placed an order with Printerpix in September, 2017. I have been trying to get them to send the order to me since late October, 2017 with no results.
I originally placed the order for 3 lined notebooks with personalized pictures on the covers on September 20, 2017. By the October 20, 2017, when I had not received the order, I tried calling them. They claimed the order had been confused and they would look into it and send me an email telling me when it would ship within the week. By November 7, I had not heard from them. I called again and they claimed the order had not been filled because of the hurricane and their factory was just getting back up and running. They said they would replace the order and expedite it and I should have an email within the week telling me when it would ship. By December 1, I had not received the order or any emails at all, so I called again. I discovered that I was talking to someone in India. The guaranteed me that order would be shipped within the week and I would receive an email telling me the shipping information by the end of the week. Two weeks later I had not received an email or the products, so I called again. I have now called about 15 times. Usually, the wait time, if the call is answered at all is 20 minutes or longer. I have waited up to an hour and no one ever answers the call. When I am able to talk to someone, the answer is always the same, "We will get your product finished and sent to you by the end of the week. You will get an email with shipping information." I have yet to receive an email from them. I have told them that they are liars and I don't appreciate getting no response to my inquiries. They ALWAYS say the same thing. They are sorry, but it will be resolved immediately and the product will be shipped immediately and I will get an email. More than once I have asked to speak to a supervisor, but they are never available. Once I asked that the supervisor return a call to me. No one ever called me back. Today, I called a local number I found for them. I tried selecting, billing, marketing, research and development, human resources and the operator from the menu. No one ever answers and it puts you back in a loop to check on your order or place an order. No one ever answers these two selections either. They say on their website that they have "chat". They do not. They don't answer emails sent to them. This is the most frustrating experience I have ever had with a company! Please help if you can!

I ordered a blanket, they shipped someone elses order to me, has lied several times that my blanket was coming, Never received anything.
I ordered a blanket for my anniversary for my husband, it had personal pictures on the blanket, I purchased a groupon to order it. When I received the wrong blanket, I called and told them. They assured my my blanket never shipped and they would ship it to me, also they would refund the shipping. I havent received my blanket or the refund and this has been about 3.5 weeks now. When I call they are very rude, they refuse to let me speak to a manager, and they keep telling me my blanket in in production, yet they first told me it was sitting in the warehouse to be shipped. They are refusing refunds, and making false promises. Rudest company ever. I have contacted them several times, and am getting no where.

Paid for expedited shipping to get product before a certain date. Received 2 weeks after and promised refund was never received and product damaged
I ordered a photo book in the beginning of December to arrive before 1-9-18. I paid for expedited shipping to ensure product delivery on time. I inquired with the company on 12-19-17 via email because I couldn't get a representative on the phone or on the chat feature. I was told to check the shipping dates and fee's to see when I would get my book. In which case I replied that the book should be here by 12-29-17. Of course no response was given after that. I called right after the first of January still trying to get this photo book before my daughter's 18th birthday and at that time I was informed they had to send the book back to production. But I as a consumer was not notified of this. I was informed I would be getting a refund for the expedited shipping and received a confirmation email about my discussion with (Sam) that mentioned the request for a refund. The book showed up on 1-21-18. Almost 2 months after the original date. When it arrived I noticed the pages were stuck together in a couple sections. Then I got to the back of the book where a special note was to be written to my daughter for her 18th birthday and it was botched. Two pages combined into one and ruined by this awful company. They completely ruined a special momento to my daughter. I have yet to receive my refund and it's now 2-8-18. This company provides a terrible product, awful customer service, and the premiums they charge are highway robbery. I'm in awe that they are able to operate in the states. Based on the names of the people that are running this company, and the service representative's I've spoken to, they are middle eastern and clearly have a lower level of expectations than we do in the states!

Refund not processed
I purchased a printer pix coupon on 1-14-2018 but never got an email. When I called on 1-15-2018 I was told my order never went through and to order again. I made another order then when I looked at my statement, I was charged for both orders. I contacted by phone. Lady said I will be refunded in 7-14 days. I still have no received the refund and repeated calls to them and excessive hold times just to be discounted and not getting through. I have requested to cancel both orders do to the bad service and problems I was having with redeeming the coupons. I have sent numerous email with no response. I have sent messages on facebook also but still no response. Calling there number is a waste of time and nothing seems to get done.

I have not received my refund after being told that I was going to receive it 1 month ago.
I have purchased a personalized photo canvas in the beginning of December 2016. When I received the canvas it was not centered correctly. When I called customer service they had told me that it was my error because of how it was downloaded on their website. I told them I double checked to make sure it was centered before I ordered or else why would I order a canvas with an incorrect placement of the photo. They said they were going to fix the error and reissue me another photo canvas centered. After 2 weeks of waiting I called them again (waited 30+ min on hold) to find out where my product was. They said that it was never shipped because they actually couldn't center the picture. No one called or emailed to let me know this couldn't be done. I was furious there was no communication involved. On 12/21 I then requested a complete refund from the manager Peter. He said he was going to refund me $52.92 back into my credit card account. Until now I still have not received the refund back in to my account. I have called 2 times after 12/21 to inquire about my status and for each time I was put on hold for 30 min and longer. Both times the representative said that the refund was on its way and it will be issued. It is now February and my refund is still processing. The customer service is horrible.