Printerpix

My order arrived scratched and after claiming to be resolving, I have gotten no communication. Zero response to over 30 emails. I'm claiming fraud.
This company sells vouchers for future purchases, for items that do not exist. I was able to use 1 voucher out of 4 before the product simply disappeared from their website. the product that I did received was scratched. after claiming to be resolving, they have completely stopped answering any emails that I send. I've sent to multiple email addresses. no response. I've asked for a manager multiple times. I have never had a manager contact me. Their only contact was to ask me to reproduce the project and put it in my virtual cart. When I advised them that the product is no longer listed on their site, they acknowledged that and said it's an ongoing problem. I asked for a refund. no response for 6 emails over 6 days. until finally they told me to pick a smaller size of that same product, since my size was not being produced any longer. Which in itself is not a solution. It's a downgrade. But I did it. I put it in my virtual cart and let them know multiple times that it was there waiting. No response. I want a refund. Then I never want to be contacted by this fraudulent company again. Or I'll get a lawyer.
When I first ordered these vouchers, the site said they'd be emailed to me within 48 hours. A week later and several unanswered emails, they finally respond with an email with voucher numbers. This company is a fraud. they sell products and then don't respond. Hoping that people will simply give up.
Order number ***
Purchase date 3/5/18
Total refund
$14.99 shipping for the damaged item
4X$5.99 per voucher for products that do not exist.
$38.95 total

I purchased two hanging kits for two of the three 10X10 canvases I ordered. I never received my hanging kits in the mail. I am requesting a refund.
I ordered three 10x10 *** canvases on 2/3/2018. In addition to that, I ordered two hanging kits each priced $2.99, for a total of $5.98. Here is my order number: ***. The canvases were purchased as a *** gift voucher I received, but I paid using my credit card for the hanging kits. I contacted a customer service rep via chat weeks ago who stated that the hanging kits would arrive in the mail the following week (that was in mid March). They never arrived, so I emailed their customer service on March 30 to ask for refund instead for the hanging kits. They have not responded to my email to their customer service.

I have been going back and forth with this company for 3 months now. I never received my order and they have verified that it was returned to them through no fault of mine. Yet they won't reship it unless I pay some fee. So, I'm basically buying the same service twice? Why would I ever throw good money after bad? And why should they get paid twice for one service? It's practically stealing. Why should your customers pay for your mistakes? How is this acceptable customer service? You can't reach anyone without holding for absurdly long wait times, and even then they read you a script about how to solve your problem. I just want my wedding pictures. I am so outraged I would never recommend anyone use this service. When I finally get through, the story is always someone will call me back, well I've been waiting since March for someone to call me back, and it's April 12th.

Ordered photo canvas a month ago, and never received it.

I purchased the 50 page photo book from Printerpix off ***
I purchased the 50 page photo book from Printerpix on *** for 6.99 and was not easy to use, had hard time picking more than one photo at a time, I was getting frustrated, so I saved it for another time. When I went to work on photo book I kept getting a white screen and can't go any further, can' do anything except pick out color of book. I sent an email and got no help. After the weekend on 4-9-18 I decided to Live Chat...oh my what a waste. George S(if that is his real name)told me I needed to have *** and adobe flash. I'm like it worked the first time I tried a least getting one photo and then saved for another day. The *** and *** flash was his only answers and I told him I would be going on to complain.

On March 2, 2018 I placed an order. They came in 4 shipments. 3 of the 4 were correct. 4th was not mine. Have not responded to my complaints.
On March 2 I ordered 3 11x14 metal prints, 3 7x10 metal prints and 4 8x10 canvases. All arrived in good condition except the last one. It arrived March 31 and only contained 1 7x10 metal print, which was not my photo. I have sent numerous emails and have called them. They have yet to email me back (other than to give me a ticket number). When I called (13 minutes on hold) they asked for a photo of what was sent, which I did while on the phone. He agreed it was not what I ordered, but said someone else had to review it before the right ones could be sent and it may take a couple days. Still have heard nothing after 5 days, nor have the correct prints arrived. I am currently trying to 'live chat' with them, and have been waiting over 20 minutes. Customer service is incredibly poor!
In addition, the purchases where made using coupons I had purchased earlier. When it came time to check out, it said shipping charges applied to each print as they can not combine shipping. Each order was shipped together-so apparently they do combine shipping, but like to charge separately.

Delay in shipping product, product arrived broken and no customer support whatsoever
I purchased 4 Printerpix magic mugs on Groupon and placed my order early February 2018.
Over 3 weeks went by with no update on my order or shipment
I called several times. I am hold forever. I decided to try their chat room and finally got a hold of someone who apologized about the delay and escalated my order. I finally got a shipping update and my order arrived. All 4 mugs were broken 3 by the handle and 1 completely broken. It appears that poor packaging was the cause for this.
I contacted them by email to let them know and got no response.
Then I got back on their chat room and the rep told me to send a picture of the broken product which I did but received no response.

From: ***
Date: Sat, Mar 10, 2018 at 4:28 PM
Subject: Orders 62363533 and 62363480
To: [email protected]
To Whom it may concern:
I submitted 2 orders on 1/20/18, each order was for 3 stone slates of the same photo. As of today, I have only received one order. The order received is flawed. The photos are blurred not marching the contrast of the original photo provided, there are unusual tones making the photo darker in some areas and tinting the subjects a pinkish hue. One stone also has a large spot that is matted as opposed to glossy like the rest of the stone. I have included photos of items received along with a print of thge original image for comparison.

I would like to have this corrected and receive these photos properly imaged to the stone slates. I have worked with you in the past and received beautiful results. This is why I am a returning customer. I would like for this to be made right and to ensure the remaining order th at hasn't been processed be handled in thhe same manner.

If you have any questions, I am available to discuss further at ***.

Thank you

Sometime last year I purchased a *** voucher for a three mugs. During check out I had difficulty placing the order for about 20 minutes or more. Once I was able to checkout I quickly proceeded with the purchase. Upon receiving the order I observed only reaching two mugs.

At some point I contacted Printerpix via email and telephone to retrieve my third mug. On March 27th I was told that I would not receive my third mug because I checked out with only two. On 04/03/2018, A receptionist named Victor reiterated the same sentiment. I asked to speak to a manger for further assistance. Victor stated that I will received a telephone call from a supervisor when they become available.

All I want is my third mug. Nothing more nothing less than. If I could rate them a 0 I would.

If I could give them 0 stars, that would be ideal! Their website is glitchy and customer service is atrocious! I had trouble placing the order online. It would not accept my shipping address that it verified when I entered it.

First I tried the live chat online and was purposely disconnected. Then I called customer service. When you call their phone number the automated system says press 1 for a new order. The first time I called I pressed 1 and just asked if I could place my order on the phone since the website was giving me problems. She replied, "No I cannot do that I can only be on this call two-three minutes." WHAT???

She told me I had to use *** no other browser was supported. After that very rude call, I logged out of Firefox and into ***, it still gave me issues. Once I finally got my*** address entered and the merchandise paid for, my money was deducted from my account, I received an email invoice with someone else's name on the order. So I logged back into my account to check, it said "Your order has been CANCELLED."

I called them back and was advised they could not see anything in the system I would have to call back tomorrow. So today I called back to follow-up only to receive the same rude service I expected. Hey, at least they are consistent!

Their website boasts some very unique and personalized products. It's a shame they don't value their customers. This experience has been nothing short of nightmare. I guarantee you I will never spend another nickel with this company and I will let every hardworking person I know of to beware!!! I can only hope to get my purchased goods timely and as ordered. Hopefully this review will not turn into a Revdex.com complaint!!!

I have been waiting on a replacement for my defective items since February 7, 2018, and have still not received it!
I purchased two items from this company on Jan 29, 2018, and received said order on Feb 6. I immediately contacted Printerpix to let them know I was not satisfied with the quality of my items. I attached pictures of the items, and was told they would reprint and send me two new blankets. I have been going back and forth with them since then, and the Printerpix rep always tells me it will be shipped within a few days. I still have not received my replacement items!

I ordered three of their custom mugs. There was a deal on *** that I took advantage of. While the mugs themselves were inexpensive with shipping it came out to about $30.00. I thought it would be $30.00 well spent until my mugs arrived today. I will be transparent and say that there was a warning at checkout that let me know that two of my images were lower resolution so they may appear pixelated. I was prepared for that. I received three black mugs basically. I can see the vague shadow of an image like a transparency has been laid over it. What I can see isn't pixelated at all but you cannot make out the images. They don't even resemble what was shown in the preview. I can't believe I waited 30 days. I have already had a negative experience with their customer service the two times I have spoken to them. They are disorganized, take forever to get back to you and will just straight up lie. I am super unhappy with my experience with this company. I wish I had read the over 200 negative reviews before I purchased these mugs.

TERRIBLE, disgusting, sg of a business. if only I spent the time writing my review as ive spent with them simply trying to receive my item and now in the situation trying to receive my ALREADY PROCESSED refund working 17 days ago. I cannot believe this business has not been shut down on fraud. its a shame, they take innocent peoples money and you wont here for them in months. it has been almost two months since my order and hardly any activity on the status of ANYTHING. please please please read reviews all over on this place and refrain yourself from even spending pennies with them.

Photo album came out blank and printerpix told me I have to pay and re-order even though I uploaded all the pictures.
I received photo album package and it was empty album. I contacted printerpix and wrote them an e-mail but no response. I chatted few days later about this issue and printerpix told me some one will contact me soon. But no one did. I chatted again and they told me I did not uploaded pictures. I uploaded 40 pictures and I can still see them. I asked printerpix if they check they album before going out to customers? They said no. How can they guarantee their print quality without checking...They are just non-sense. Don't waste any money with them. They told me to I have to re-order and re-pay for everything including S&H charges. lol...

I am still waiting for a refund for an order that was cancelled back on January 15th. It is impossible to get in touch with someone from this company via phone or online chat. Every time that I have been able to get in touch with someone, I am told the same thing. My refund is a priority and they will move my request up to the top of their refund requests. I would not recommend this company for the simply reason that I am going on waiting 3 months for a refund of a product that I never even received. Their customer service is laughable.

This a fraud business. I had two bad experiences with the service by printerpix. First, there customer support is terrible. Call center makes you wait for hours and do not respond at all. The options on phone number are wisely set in loop so caller will end up in same unanswerable situations. Their chat support person clearly told me that he is handling several chants so he cannot respond (in my case 20mins , no response). Their website is terrible. Somehow I could order two prints and received one wrong photo in mail. Now I am trying to get my own photo for , but all ways to contact this business is terrible. This is the worst business I have ever seen.

I placed my order with Printerpix on Feb. 19. All that arrived was an empty box. After several emails and calls, I have yet to receive the order.
Order Number: ***
Customer Service Ticket #: ***

I placed an order for a photobook on Feb. 19. The order was supposedly sent on Feb. 27. When the order arrived, it was a sealed empty box - clearly never had anything in it. I spoke to a representative on the phone who requested an email describing the issue and including picture of the shipping label. I sent the email (after digging the empty box out of the trash) and received no response. I followed up with another email and received only an automatic reply with the ticket number (above). After several days, I called again. After several extended holds and being disconnected without even speaking with a representative, I finally reached a different rep. I asked to speak with a supervisor, and he assured me someone would call the following day. That never happened, and I have still not received any call or email nearly 2 weeks later. That representative also purportedly placed my "replacement" order - #*** - but again, I received no confirmation or other communication. Printerpix has charged my *** credit card for the shipping of the product, as well as the upcharge for high-end photo paper. I called again today, and after a 45 minute hold, was again hung up on after I calmly explained my problem. This is, without question, the worst customer service experience I have ever had. This company is a complete fraud.

I ordered 2 canvases and only received 1. I received emails claiming the issue was resolved and it would be shipped but nothing in 3 months.
Order #: *** Last email I received:

Natalie (Printerpix USA)

Jan 23, 09:20 GMT

Dear Sheree,

Thank you for confirming the shipping address.

I would like to inform you that I have successfully submitted the request for the re-dispatch of your order.

We will now review the files of your order, as to what has been produced as per your inquiry. In most cases, a reprint will be shipped out to you within 5-7 business days. We will be in touch if the issue is out of the ordinary.

Once again, we sincerely apologize for the inconvenience caused, whilst we move one step closer to resolving the matter.

Thank you for being a valued customer.

I have not received the item, nor have I been successful in reaching anyone - no one answers the phone or responds to emails at this point. If sending the item isn't an option, I want a refund.

Did not receive 2 of the 4 items paid for. the 2 items I did receive were defective. Requested numerous action to be taken.
Orders
*** and *** only came with one blanket when it was ordered for 2. I called
and received orders*** and *** as redistributed orders to receive the
additional blankets. Requested they just refund all money and send
me a return shipping label to return the only two of the
four ordered that I received. Provided images of damaged items. Have received RED#'s on 3 occasions and the orders have never been received nor a refund processed.

Contacted on the date items were received 12/12, 12/19, again on 12/20, again on 12/30, again on 1/2/18 in chat. After receiving the 3rd RED#'s I waited and contacted again on 2/24, no response, and again on March 10th. I received only 3 responses that they were redistributed, but items ordered Dec 3rd still have not been received.

I ordered 2 blankets on November 30, 2017 and when I received them one was wrong. I have been calling and emailing since then.
I ordered 2 blankets on November 30, 2017. When I received them one was wrong. I have emailed them and called them continually for months. I did what they wanted me to and I keep getting the run around and am told that I need to send more information. I continue to do this and they still say it is not enough information. My order number is ***. The last person I talked to was
Sebastian M and I received a new ticket #(***) for my query. I don't know what else to do about this.