Printerpix

I have ordered several products from this company over the past year and a half. They make money on the shipping, but that is business. I had a problem with their system rejecting my address because the City was entered twice, by me, no doubt in confusing their internet form. I chatted with Amir today and he fixed it. To be sure, the order a few days ago the same thing happened and Printerpix sent me an email asking to correct the address because as today, their system rejects it if it does not match the USPS address. They are working out the bugs. Amir understood and fixed my problem quickly. I did not feel like I was talking to a robot. Thanks.

I spoke with Eugene and he is a great asset to your customer service department. Very patient, kind and knowledgeable. 5 stars for him.

Randy was most helpful with getting a goof up fixed. I am a true believer in returning business to company's with great customer service and I appreciate his endevorz to resolve my issue. Thank you to Randy as well as his supervisor for getting things done! I will certainly return for future projects!

George S did a good job at helping me fix an expired voucher I got through

I worked with Victor regarding a situation I had with this printpix. He was very professional and able to resolve my problem quickly and thoroughly. I can't say enough good things about him. I would give him 10 stars if I coule

Aamir was very helpful today resolving an issue with an order received. He was patient and kind. I appreciate him taking time to listen and understand my frustrations. He spoke with his manager and supervisor on my behalf and was able to resolve the issue.

Colton processed my request.. He clearly explained the process. I received my refund within 2 days. I am very happy with his response.

I bought a *** package and the directions to get what I wanted were not easy to find. I had to call. Then I got an email that the album was on the way but it has been 10 days and I still don't have it. Take caution with this company.

DO NOT USE. The post office returned my package despite it being addressed correctly now Printerpix wants additional shipping paid. Their customer service people are MNS and they lie. They said the package could not be delivered because the address contained the line "Happy Early Father's Day Gift". Escalation and requests for a manager are refused.

I am a bit technically challenged, so I really appreciated the help and patience of Jesse. I'm sorry to see so many complaints for this company. I have had several orders from Printerpix and had pretty positive experiences each time.

Product I received was incomplete and defective. I ordered a set of 4 mugs and only received one .
Order date : 6/15/18 Order number :***
Problem date : 6/26/18 Payment amount :$37.99 payment method : discover Item was received incomplete and defective . I ordered a set of 4 mugs and was sent 1. Product wasn't as described and pictured and quality was poor. Was supposed to be a black mug that when hot water is poured exposed pictures I selected. The mug was a light grey film that showed pictures already . When I complained they wanted me to pay for shipping cost again $25.99 . I pointed out it was their mistake and asked for refund which he refused . He also refused to send my full order unless I pay for shipping .

I have had the pleasant opportunity to talk with Ivan at Printer Pix twice over the last couple of days. Ivan is great at his job and an excellent problem solver. I found Ivan to be genially interested in helping me. He is knowledgeable, patient and reliable . Ivan did exactly what he said he would do and did so in a timely manner. Thank you Ivan !

Thank you so much IVAN for helping me with my Printerpix stone slate order. I think so far, this is the best customer service I have experienced. I got a 3 stone slates voucher from ***. I thought it is automatic when I ordered that all 3 stone slates will be put in the cart when I put the *** voucher no. Received only 1 stone slate, so called Printerpix. Ivan explained everything in detail what I should have done but no problem, he told me to order 2 more with no shipping charges. Will definitely order from Printerpix again. The stone slate was beautiful! And the customer service was the best!

This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card.
This company will allow you to begin an order, enter payment information and then will not process any orders of product, yet charge your card multiple times without your consent. Two charges were made by PrinterPix (checking account and credit card). Contacting customer service is useless as the company is fraudulent and claims that no order was processed and they are unable to do anything about charges made because the customer "has no proof" of an order placed. Thankfully, I have a dedicated fraud team with my bank which was able to reverse the charges and will be actively pursuing this company.

I had issues with my order and Ivan the customer service rep was awesome in helping me resolve the issue. He even stayed on the phone with me to place my new order which he promised someone would complete at the other end. He was very professional too.

I received an outstanding service from Sam M. His service was exceptional, quick turnaround and cordial.

I always use Printerpix for items for my home and to create gifts. In the past I have had little interaction with customer service but today I needed assistance with an order. I used the online chat feature and found the service from Aamir to be above and beyond what I expected. The responses were quick and the issue was resolved in minutes. I cannot say enough positives about the products I have ordered and now the help from Aamir.

I was having issues at check out with Printerpix.com and through their online chat Randy helped me and in a few minutes I was able to complete my order. He was most helpful and responsive. Great customer service.

I had a very positive experience today with RANDY at the Printerpix Live Chat service. I had some spendy vouchers that had expired due to the emails going into my junk folder and Randy was the king of customer service today...going to his supervisor to see if I could get the expiration date extended on my vouchers. We were disconnected three times during the chat...probably on MY end but each time, Randy was able to pick up the chat again and continue with helping me. I want to be clear that TODAY was a good experience and RANDY was wonderful however, I have had some less than positive experiences with Printerpix in the past. But I will give my review based on today's experience...thanks to Randy!

My biggest complaint about Printerpix and their vouchers is even if you order multiple vouchers for the same thing, each one is shipped separately and thus carries an added extra shipping charge when you redeem. Last year we ordered 20 calendars thinking they would all come together but each one was separate with a separate $5.00 shipping charge.

Ivan was super helpful and courteous with helping me to get an extension for my new blankets.