Printerpix

Haven't received items that they claim shipped. Unable to get customer service help.
Printerpix claimed my items shipped on December 6th - well in time to receive by Christmas as these were gifts. When I hadn't received them in some time, I tried contacting the company. Their phone number didn't work. I had received no email response from an earlier issue so I was left with the only option of online chat. One chat person never responded. The other didn't answer my questions, only gave vague responses that I had to wait a ridiculously long time for - i.e. 30 minutes to get each response which contained no helpful information. They couldn't tell me when I'd receive my packages, only to say they'd arrive before Christmas. I still haven't received them. And according to the online tracking number it doesn't even look like they've shipped as *** says: "Label Created, not yet in system"
I'm beyond frustrated and now wondering if my loved ones will ever receive their gifts I paid for. I've tried "chatting" multiple times since and now the sites button for that customer service option isn't working either.

Impossible to contact, no communication from anyone, and tracking number invalid.
I sent an email immediately after ordering a photo mug for Christmas. I was hoping to change the order to overnight delivery - which should have been no problem if addressed right away (I ordered it 2 weeks before Christmas, so there still should have been time). I got an auto reply that said someone would be in contact within 2 days. A week later, nothing. I sent another email. Nothing. I tried to access the "Live Chat" on their website which was actually a dead link. I tried to call and was on hold for over an hour without ever reaching a representative. I got another automatic email with a *** tracking number that was invalid with a delivery description of "2-3 days". That period of time passed with no package and no way to know where the package was and no way to communicate with the company at all. I emailed again expressing my frustration and still no response. Nothing. And emailed again. Still nothing. It's Christmas Eve so I'm pretty sure the item isn't coming in time. I get the Christmas rush must be busy, but this company shouldn't be running these promotions without the production or communication capabilities to meet demand. It's clearly not an isolated incident either given the "F" rating with Revdex.com. Some advice would be to take this as a clue, Printerpix, and start cleaning up your act.

could not be reached by phone at all on line chat was ridicules emails were answered after a couple of days but to no satisfaction problem was never
I found them on *** and sent in a photo to make 100 Christmas cards. Got them mailed to me on time but the photo was way too dark and there was Christmas greeting on the back (misspelled) that I did not order.

I called and waited an hour and a half before I gave up. Then I went to the live chat and sent 3 emails but they did not resolve the problem. Two or Three days later emailed me back and wanted to charge me extra money for fixing their mistake and I refused.

I ordered 2 ***~2 wks ago for dog blankets as a Christmas presents. The web site is NEVER working for me to redeem & make the customize blankets.
PURCHASED 2 *** ON DEC 19, 2017. TRIED TO REDEEM ON THE WEB SITE BUT THE SITE WOULDN'T ALLOW ME TO CUSTOMIZE THE BLANKET.

TRIED MULTIPLE TIMES THINKING THE SITE WAS OVERWHELMED W/CHRISTMAS ORDERS. WHEN I WASN'T ABLE TO AFTER MANY ATTEMPTS, I CONTACTED VIA EMAIL *** & PRINT PIX. I CONTACTED THEM ON THE 22,23,24& 26TH OF DEC. & HAVE ALL THE EMAILS SAVED.

canceled order they say they will refund but didnt
ordered a blanket nov. 3 thru *** and we had to contact printerpix for the order they charged us 14.99 shipping which we paid thru*** waited weeks and we get a notice in email that we will have to reorder asked for a refund and they say we have to wait it has to go thru*** and *** that was weeks ago I contacted *** and they gave me the money for product but I will have to get shipping from printerpix which is why I'm here 14.99 Thank You

I ordered a blanket in early November 2017. It is now December 26, 2017 and I don't have my blanket.
I ordered a blanket in late October or the first week in November. In early December, I was sent the wrong blanket, saying Josh loves ...... At that point, I spoke with an employee then a supervisor. I told Shaun, the floor supervisor the problem. He said, send him a picture of the mistake and he would sent it to me by December 15, 2017. That never happened. I then called December 17, 2017, the person I spoke with advised it was a lie, they cannot sent it until after December 23, 2017. I told them I needed the blanket.I told them it was a Christmas present and they advised that there is nothing they can do.I told them it was ordered 2 months before Christmas and they made the mistake not me. They said they will not do anything besides refund the shipping.
It is December 26, 2017, I still don't have the blanket.

Order #s *** & *** on 11/23.Recd *** was shattered.Adv replacement was processed.Still not here. Emailed today was told still in prod.
Horrible customer service. Website states Order received after 3pm EST on Friday will be manufactured from Monday morning. Paid with debit card. Every time I email in the customer service rep states my product is still in production. Will not refund at all.

This NOT been a good experience - I placed an order on 12/12 for a blanket. It says my Shipping address is wrong but I have worked at the same address for 20+ years and it is the correct address (we have no suite number - nothing out of the ordinary). UPS, FedEx, USPS we have shipped to the same address for years. I called, I chatted online and it STILL says its the wrong address even through someone said they exp I have chatted and emailed the company. I still don't know where my order is (and the rep told me he could not even tell me when to expect it). Really?

I called today and I guess they must be closed. So anyway, I did NOT get it in time for Christmas and I have no idea when I will ever get it. Even though the rep told me he fixed by address.... when I log online this is what it is still reading (and its NOT an invalid address):

Order #: ***
Order Date: 12/12/2017 11:23:05 PM
Payment Status: Paid
Invalid Shipping Address: ***
Please click here to verify your shipping address

Incredibly disappointed. I ordered my wedding book on 12/1 and still have not received it. I chatted with customer service twice and both times the reps must have lied because they promised me they spoke with a manager to have it expedited to be received by Christmas Day. My order still says in production. Printerpix has lost a customer. I hope I receive my order soon.

I ordered a blanket using a*** on December 12. On December 17th, I received an email that the blanket was being shipped and it had a tracking number. When I did not receive the blanket, I checked the tracking number and it said the item could not be tracked and to contact the website administrator. I couldn't get through the first time I called. I sent an email and have yet to receive a response. I called again today, at 11 am and there is a recording that says I must call back during normal business hours...it is normal business hours!! Also, the live chat isn't working! My payment went through weeks ago and I still have no blanket not to mention didn't have the gift to give on Christmas when the website indicated all orders made by December 12th would ship in time for Christmas.

Horrible horrible horrible! Bad customer service ordered months ago for Christmas! Ordered the large size blankets two of them, received pillow case size .. three calls on hold longer then 30 minuets, they assured me the correct ones would be here by Christmas but nope!
This company is a rip off!

I am so upset. I ordered a photobook on November 25 and all appeared fine. When it did not arrive on the date promised I went online to check my order. It said it failed the quality assurance and needed to be reprinted. That was 2 weeks ago. My order on the website still says it failed quality assurance and needs to be reprinted. I called the customer service number and was on hold for 45 minutes. When I finally was able to speak to a rep they said it is in production and there should be no problem receiving it by Christmas. I did the live chat 2 days ago and was still promised it would arrive by Christmas. I asked the rep to be honest with me. They said they would work to make sure it would arrive by Christmas. I know better it is Dec 24 and my account still says the same "failed quality assurance and needs to be reprinted".

I am extremely upset. I placed an order 2 weeks ago that stated I woujld get before christmas and I have not received it. I AM EXTREMELY, EXTREMELY UPSET. THESE WHERE FOR A NEW RELATIONSHIP AND HIS CHILDREN AND NOW I HAVE NOTHING FOR THEM FOR CHRISTMAS. THANK YOU VERY MUCH.

HOW CAN YOU RUN A BUSINESS THIS WAY??? And then no business hours just before christmas??? wth??

website was not user friendly.....I am sooooo disappointed you dont' even know...

Will never use this company ago....this is so not right.

My worst experience ever in print matter & customer service!
The aluminum prints were horribly printed. We received color washed out prints on a scratched and dented VERY thin aluminum sheets that had nothing to do with an aluminum print. We contacted them by phone and they asked us to e-mail them with pictures describing the issue.... They promised to get back to us, but they of course didn't. When we called them for the second time, the lady pretended not to see any issue in the picture we sent. Although anyone could see the issues in the prints at the glimpse of an eye. And she just hung up! This is a scam! Do NOT waste your money and time!

I purchased a*** for 2 dog blankets. I created and purchased the blankets from Printerpix on November 4,2017. I received a confirmation email for my purchase. The next day I received an email saying my address was not validated by ***. I emailed them back to confirm my address and letting them know it is a new subdivision and that I do receive mail. They emailed me back thanking me for confirming. I have called them twice and they reassured me that they were being sent. I have received 33 emails about my address not being validated. When I spoke to them, they said that I shouldn't be getting those emails because they were able to validate my address. Today is December 21, 3017 and I still have not received the blankets. I'm not sure what else to do. They are horrible. I have received 2 survey emails from them and I have responded that I was dissatisfied. Their response to that is a generic email response. Please help me get my blankets.
Product_Or_Service: 2 dog blankets
Order_Number:

Live chat was not very helpful and I never got to talk to anyone on the phone.
I placed two orders today, and on the second order I forgot to change my shipping address. I tried to contact customer service through the live chat option. I was put in a queue to be connected to a representative. I was connected to Paula, who started looking into my issue. When she asked for the order number, I had to go to my order screen to look it up, which disconnected the live chat. I wrote down the order number, and went back to the live chat page. After waiting in the queue again, I got connected to George, who asked what the issue was. I explained the situation. He replied that he had to put me on hold because he was handling multiple accounts at once. When I finally got an answer after about 10-15 minutes, all he tells me is that I need to call customer service. After I asked for it, he gave me the number and told me that they're available until 9 pm, but that it would be better to call as soon as possible. I called customer service just before 5, and got the following message: "thank you for waiting. All our representatives are still helping other customers. Your call is very important to us. Please continue to hold forhe next available representative." I fully understand it's the holiday season and that there may be a few calls ahead of me, and a little bit of a wait. However, after hearing that same message every 30 seconds for the next ALMOST 2 HOURS and still not having heard an actual customer service rep I'm seriously questioning just how important that call really is to them. The call finally disconnected because my phone battery died on me. Once I got home I put my phone on the charger and left it plugged in to call back. I wAs once again getting the same message and sppent another HOUR on hold without hearing from anyone. If it takes that long to free up a rep, there obviously is an issue

I ordered 4 photobooks on December 11 after they stated on their webpage that you had to order before the 12th to receive before Christmas. On December 22 - the last shipping day before Christmas - they still have not shipped. A call to the company every day this week was received with the response that the order would ship that day.

The company lies - don't trust them. I'll be cancelling my credit card charges.

I purchased a deal for 2-16x20 canvas photos for $24.00 through ***. The site is not working I couldn't register, remove items etc. The only thing I could do was add more items. How convenient. I phoned, emailed and tried to Live chat with Printerpix , they have still not responded.
After two days, I then phoned *** and they said they couldn't cancel my voucher which was never used. (final sale) They too will never get another purchase from me. They do not investigate the companies they advertise for and do not reimburse for, bad businesses. There's 649 customer complaints! Really?? Merry Christmas...why can't people just do the right thing and be true to their word.
Oh and by the way, good luck contacting ***. Took me two days to find a live person to talk to.

Bought a blanket, was printed with pics moved, was told would be reprinted never got
Placed order *** 11/10. Emailed company on 11/20 because when the blankets were printed the moved one of the pictures. On one the cut of part of head on other part of head including portion of eye. Didn't hear back emailed again 11/22, heard back 11/23 requesting pics. Sent pics in on 11/24, was asked to verify address on 11/25 emailed back 11/25 heard back later in day that they would review, asked status 11/28. Began calling. Keep getting told I will get a call or email from a manager, they are in warehouse or meeting. Was told my reprint wasn't approved,and at one point denied but they didn't know why. Error was on part of company. Spoke to Alice on 12/18. Was told would have new blankets by 12/24. Spoke to Alice 12/21, she said that blankets were printed but not shipped, they were approved for expedited shipping which is 5-7 explained that would not get here by 12/24 need overnight, she said ok, would have email by 5 pm with tracking. did not get email. Called on 12/22 man on phone said waiting to print, managers not in meetings there are no meetings no warehouses can't transfer calls, he could take my number manager could call me back, but could not help me at all. I explained I have heard all excuses, need more then what he is giving. was very frustrated, told him he could tell his manager he has a very upset customer on phone that is unhappy with the customer service, he says all he can do is take my number and have someone call me back, if not give number he would have to disconnect. Heard him complaining about me with head away from phone.

ordered 2 photo blankets, only received 1. Have been emailing repeatedly since Dec 10th and have received no response.
Ordered 2 blankets, only received 1. Emailed Dec 10th, 12th, 14th, 15th, 18th and 20th. No responses to any communication, request for order update or recently a refund request. Would rather have the product as it was supposed to be a christmas gift.