Printerpix

I PLACED AN ORDER FOR TWO SETS OF 50 AND 30 GREETING CARDS. CONFIRMATION EMAILS REFLECTS BUT VOUCHER CODE THEY REFLECTED ONLY 25 CARD.
I ORDERED 30 GREETING CARDS FROM THIER ON LINE CYBER MONDAY DEAL BUT WHEN I RECEIVED THE VOUCHER CODE IT DID NOT REFLECT WHAT I HAD CLICKED, PURCHASED, AND RECEIVED CONFIRMATION. I TRIED TO CLEAR UP THE ERROR WITH THIER LIVE CHAT BUT IT WHEN IN CIRCLES AND THEY WOULD NOT HELP. I CALLED THIER CUSTOMER SERVICE AND THEY TOO RAN ME IN CIRCLES WITHOUT RESOLVING THE ISSUE.

***
the code that I purchased is showing that I bought 25 greeting cards but I actually purchased 30. Please help me fix that issue.
Customer Service
Thanks for your message, please wait a moment while our agents attend to you.
Vincent joined the chat
Vincent
Hi.
***
Hi
I ordered two different card sets: fifty (50) and thirty (30). I used the 50 yesterday and tried to use the thirty but when I went to use it the little box is showing that I ordered 25 greeting cards.
Vincent
Please give me a few moments to research for you.
***
Order confirmation # is ***. I have an image or the order or I can forward to you as needed.
ordered on 11/27
Order confirmation email came across correctly but the email "your coupon from Printerpix" came across listing as 25 and not 30.
Vincent
You can add it to the cart and increase it.
***
yes but it tries to it adds a charge (for the additional 5 cards) when I put 30
Vincent
Can you please provide me the PDF version of the voucher.
***
yes where should I email? Or how should I send?
???
Vincent
You can send it here.
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Printer-Pix.pdf
140.1 KB
Vincent
Please give me a few moments to research for you.
I don't find the voucher code in that.
***
That is my order reciept. the voucher code is INCORRECT and only states 24 greeting cards but my order receipt and what I ordered were 30 greeting cards...
order# ***
***
Vincent
Thank you.
Please give me a few moments to research for you.
***
Mis-typed in the above only states 25 greeting cards...
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Printer-Pix-check-out-screen.pdf
116.5 KB
trying to use the code but it want to bill me 9.75 for the 5 additional cards even though I already paid for all 30 cards...
Vincent
I am sorry I have checked the voucher code and it is for 25 Greeting Cards and you will be charged if you increase the quantity.
***
gosh darn it I know that is what the voucher says but my receipt and what I ordered were 30 cards
seriously I have been saying that the whole time.
you sold me 30 cards
I bought thirty cards and am getting shorted!!!!
Vincent
But I am sorry the voucher is for 25 cards only and if you have to increase the quantity you will have to pay extra.
***
that is the WHOLE reason I contacted you
I am furious you are wasting my time is there a manager I can talk to?
Vincent
I am sorry you will have to place the order for what the voucher is for.
***
NO absolutely NOT. that is wrong crookery and robbery
Vincent
I am sorry for the incontinence.
you will have to place the order for what the voucher is.
I can see that the voucher is for 25 cards.
***
but you can see the receipt from what I ordered and they do NOT match
I do not care that the voucher says 25. I ordered and paid for 30. Fix it
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Vincent
Please give me your email address so that I can escalate this issue to my higher ups and they will resolve this and get back to you shortly.
***
***
Vincent
Thank you I will have this escalated and they will will get back to you and solve this.
I am sorry for the trouble.
Is there anything else I can help you with today?

Printerpix Chat

Placed an order on Nov 11 , but online order program shows no progress since entered. No update from customer support as to expected delivery time.
I placed an order using a*** coupon to make a leather daily planner. The order*** was placed on 11-11. this planner allows you to add your own pictures to the pages so it is pretty Labor intensive to make. They received the order and on their time line it say 25%in processing.... it had been in exactly the Same place on the timeline every time I check on it. I have called customer support and they started a claim ticket*** in which they saidd they would ask production to expedite, this was 11-27. They still offer the product on their website, and they are stating to place any new orders before Dec 12 for Christmas delivery, but this order is now 21days old with no sign of being completed. I am concerned that my picture file that accompanied order is lost and therefore they cannot fill the orde. Customer service always answers with the same "canned" answers and I don't think anyone has ever called production to see what the delay is even though it have requested them to do so. I cannot get a ship date from anyone regarding the status of this order and I am afraid all my hours spent was for naught. Rather than cont8nually hounding 5em I would like a straight answer if they are going to fill this order.

Shipping prices are high and not disclosed when purchasing vouchers, unable to use individual vouchers, not combined, on the same transaction.
On November 25, 2017, I placed Order Number*** for several metal prints as listed below:

Metal Print 20" x 16"
***
Valid till Feb 28, 2018
Redeem Now >

3 x Metal Print 10"x7"
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >
***
Valid till Feb 28, 2018
Redeem Now >

3 x Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >

10 Christmas Photo Ornaments
***
Valid till Feb 28, 2018
Redeem Now >

Metal Print 14" x 11"
***
Valid till Feb 28, 2018
Redeem Now >

I attempted to redeem these vouchers on 12/5/2017. At check out, I placed an item filling each of the above vouchers in my cart. When I got to the cart, I was only able to use 1 voucher. I was not 'combining vouchers', but I was hoping to order all of the above products I had previously paid for in 1 transaction and have them all sent in 1 shipment. To order them through separate transactions, the shipping is anywhere from $44-$128 per shipment for the least expensive shipping option! I feel like this is price gouging. I looked back, and there was no disclosure when purchasing the vouchers on 11/25/17 that shipping would be this expensive. The vouchers have 7 days to be refunded, but 3 months to be redeemed. Clearly the company anticipates trapping customers by tacking on excess shipping charges after it's already too late to have the vouchers refunded.

I purchased a coupon, found it was not what I wanted, and attempted to cancel the order within stated 7 day timeframe and was obstructed from doing so
I purchased a coupon for services through this company, and when immediately afterwards when I went to use the coupon I found that it was incompatible with my project. I had read the terms of service and knew I had 7 days to cancel the coupon for a refund. I contacted the company first via the email listed on their site to update my information and to cancel the order. Reply time is listed as 2-3 days on the site. I received and immediate response from the email about my change of address and NEVER received a response regarding my order. Same email, same day sent. I then called the company and was unable to be connected with a human after 45 minutes of waiting. Finally I used their "chat" function on the site. First attempt I relayed the issue, gave them my information as requested, and was disconnected and never contacted again. Second attempt I gave the same information and they directed me to their product page and ignored my request for refund until I threatened to involve *** in the dispute of charges. They are allegedly refunding the purchase now in "7-14 days", after having willfully obstructed any contact with a representative and drawing out the process in any way they could to avoid dealing with the issue. I've never had such a convoluted, underhanded experience with a company trying to change an order that did not even involve any physical merchandise. They are predatory in their practices and dishonest in their business practices regarding the very terms and conditions they set forth.

This company should not be allowed to operate. Their customer service is nonexistent. Their website will not operate correctly. I purchased a groupon to be used w this company. It is a complete scam. The cost of the shipping was far more than the value of the product. Compete scam!

No customer support. I waited in the chat box for 5 hours to get help...none. I emailed them...no response. No phone number provided.
Not a secure website.
Not a functioning website (often breaks down).

I ordered a metal print from Printerpix and am extremely displeased not only with the product, but the customer service as well. I have ordered prints on metal from other vendors that have come out beautiful. Rather than a vibrant, clear picture, this metallic sheen was so reflective that it is difficult to make out the photo. After contacting the company, I was instructed that I needed to submit an email along with photos of the product as well as the original image. I also submitted photos of other metal prints I had for comparison. A ticket was issued on Nov 9 acknowledging receipt. Per the company website, the compliant procedure states at the time of receipt acknowledgment, "we will advise you how long it will take to resolve your issue. We will assign you a personal CSR who will be handling your complaint. This person will keep you informed throughout the process." Over the course of almost of month of not hearing anything, I submitted several emails asking for updates, but only received the replies acknowledging receipt. On Dec 6, I called their 888 number and after 22 minutes on hold, got through to a person. He confirmed that my initial email from Nov 9 was received along with the photos, but gave no explanation as to why I heard nothing back. He proceeded to tell me that there is no issue with the product I ordered despite the poor quality (picture attached). I asked to speak to a manager. I was told one is not available. After much prompting, I received the name of the manager. I asked that I have her call me back and provided my contact information. The gentleman informed me that the manager may not call me back as there is nothing wrong with my product. He cited their terms and conditions over and over. I got nowhere with him and hope that despite the lack of follow up on my initial emails, that I will receive a return call from the manager. The lack of customer service is extremely concerning and disappointing, as is the product itself.

Received my order. It was printed wrong and looked terrible. I ordered the blankets in early November for a gift I need for this weekend (December 9th). I reached out to customer service when I received the blankets and sent them a photo. They offered their apologies and I was told it would be taken care of. I have not heard anything since then and just waited in the chat room to talk to customer service again. I was told they will look into it again and can't tell me a delivery date. I am now without a gift for a loved one that I don't see often. Very upset.

I have used Printerpix for 5 different projects (4 photobooks & 1 calendar) over the past several years. I've had to contact customer service numerous times during this period, usually with favorable results and have been generally pleased with the products (except the calendar). I have recommended the company to others in the past but have now told them not to use Printerpix.

I've recently worked on a 50 pp. 12/x12 photobook and have spent hundred of hours on it. I had 2 copies printed (using Groupons) and they were okay and was then working on a somewhat revised copy to order 3 more copies (using Groupons). This was going OK until Thanksgiving weekend when, in the middle of this project, Printerpix changed their photobook "software" (I guess that's what it is called) on their website--without any warning to their customers. Since then I receive an error message when I try to load my project about 70% of the time. When I do get in, I am unable to move photos or textboxes in real time (i.e. a 30 sec. delay so you never know where it is going to end up). Initially in trying to call I either got a busy signal or a message that their system was down. Since then I have talked to 5 different customer service people for about 2 hrs. total, have been told by some that they were sending messages about my problems and that they would be resolved (several times I've been on hold for over 20 minutes before reaching. The last time I was told that it must be my computer or internet connection however I had my sister who worked on this project with me try the same tasks mentioned above (she lives in a different state!!) and she had the same problems so it's not on our end. I have asked the last two times I've called for either a supervisor or a tech support person call me (or at least email me) so we can figure out what the problem is but have had no response. Of course this project was to be Christmas presents and at this rate it will not be done in time--if ever--since I can not finish the project.

HORRIFIC!!!!

Bought a Groupon, got charged THREE HUNDRED DOLLARS anyway (should have been charged THIRTY). They outsource their customer service to people with accents so thick you can't understand them. Called multiple times, emailed multiple emails...no one will get back with you! Having to report it as a fraudulent charge through my bank. DO NOT TRUST THIS COMPANY!!!!

Junaid K is the best customer service agent ever! Very efficient, and very agreeable to work with; saved the day for us all! Also very patient and committed to the task in hand; we can't imagine having a better experience with this company because of Junaid! Love to all, but especially Junaid. Kirsten & Christian :-) :-)

I ordered three blankets in May 2017. One order was fulfilled and sent. The other order was supposed to be sent to my mother for Mother's Day. I live in CA and she lives in MA. She received someone else's blanket. I called and emailed Printerpix to notify them of the error. They asked for a picture. I sent it. Weeks passed. Then months. I have called, emailed and the situation has not been resolved. Last weekend I was informed the blankets are no longer in their system and I need to recreate them! It has been six months, my mother still has someone else's blanket and she does not have the order I submitted and paid for. To think there are two blankets out their with our family pictures on them feels like an invasion of privacy. I certainly do not feels comfortable having received someone else's blanket with their private pictures on it. At this point, I would like a refund AND the two blankets shipped asap. It seems like a simple request and yet I cannot reach anyone in a position of authority to resolve this matter.

Printerpix advertised a set of 5 wall calendars for 34.95. When my order arrived it contained only one.
Order date 11/19/17
Amount $34.95 plus handling
Oder #

Company refuses to deliver my order
On 11/26/17 at 2333hrs I ordered a Mink Touch Blanket (50" x 60"), product code:***. I currently reside in a new residential neighborhood, so my address does not usual verify. However, normally when I call a company, they manually override this as they can verify the address through the ***. The price of the blanket was $109.95 + $19.95 for delivery & handling.

This company refuses to ship the package. I have called this company every day this week, as well as, spoke with a representative via virtual chat. However, nobody will send the package I paid for. I asked for a manager and was advised the company has no supervisors. So in other words, there is nobody else within the company I can complain to other than the 888-322-6733 customer service number.

Ordered picture blanket September 2017. Told that it would be 3-4 weeks for delivery. I still have not received it. The company has stopped contact
I can provide this information at a later time, it is not available to me at this time.

Never received prepaid photobook that was ordered over 7 weeks ago.
Order #*** placed on 10/13/17 for a 40-page, hardcover photo book. This was an offer that I bought from *** for $5.99 (value of $52.95) which was redeemed through the Printerpix website, as required. I entered the *** redemption code upon checkout, which was accepted with no issue and paid an additional $9.99 for s&h. The Printerpix website states the maximum amount of working days until delivery is 21 for US orders. It's been 32 working days. I contacted PrinterPix more than three times via chat and email and keep getting promised the order was escalated and I should receive it soon. They also promised a refund of the $9.99 s&h charge. I've received no refund, and no photo book either.

Printerpix has a terrible, non-navigable website, horrendous customer service and appears to be a dishonest business with little to no responsibility.
I purchased a *** coupon to use for a Printerpix blanket on November 27. I attempted to work on the blanket today (December 1, 2017).

First, I created an account with my email address. I received a confirmation email at 9:33 AM alerting me of my successful user name and password. After saving my project multiple times while logged in, I had to leave the site. Upon trying to log back in, I was alerted that there was no account associated with my email address.

When I tried to chat with Customer Service, the first representative told me to clear my browsing history on Chrome (cookies, cache, etc.) Upon doing so, my log in still did not work. He advised me to try again in 2-3 hours and logged off.

I attempted later to log in, was still unsuccessful. I chatted with two more agents, let them know up front that I was using Chrome and had cleared my browsing history. The first agent asked what browser I was using as if I had said nothing. The second logged off without ever helping me.

I was able to get back into the site through the creation page (no idea why), but my previous project was not there. I attempted to create my project again (I am trying to order a Christmas present and need to do so quickly) and was able to create my project as a guest.

When I went to Check Out, I made a new account but before I could pay, it asked me to log in and again said I did not have an account. Finally, I was able to get in through a creation page again, add the item to my cart, but in my cart and as I was about to pay, I was not able to see my order to ensure it was correct. I checked their fine print (taken from their Terms and Conditions: Before submitting your order, please ensure you are in agreement with the following terms of sale:

Any and all text on your project has been checked for spelling and grammatical errors.
Any and all photos on your project have been cropped, sized and placed exactly as you wish for them to appear.
Please ensure you have selected the correct size of the product you wish to buy.

As such, we cannot be held responsible for any potential misprinting of a photo(s) with poor quality errors or for delivery of a different size of the product than you were entitled to.)

It is inconceivable that I am responsible for my order when I am not able to check it during Check Out. Additionally, I was alarmed upon reading that the company is not responsible for delivery of a different size product than "you were entitled to"!!! I began to get very worried about spending money with Printerpix.

I tried to back up to view my saved order and again was not able to find my project. By this time my project was gone.

I attempted to chat again with an agent (Pamela P), who I informed of my problems with the login, that I had made an account that very morning, that I was using Chrome, that I had cleared my cookies and browsing history, could not see my projects, and could not review my order before placing. In order, she informed me that projects older than 30 days are automatically deleted. I mentioned to her that I'd already told her the account and project was created today. She asked what browser I was using. I mentioned that I had just told her I was using Chrome. She suggested I clear my browsing history. I mentioned that I had already told her I had done that. She suggested (she was the first to apologize) that I wait 2-3 hours and try to log in again.

At this point I am appalled that this site has two of my email addresses, my home address, my *** information (I tried to log in via *** but was unsuccessful using that account when ordering) and God knows what else. I fear that this company will steal and/or sell my information.

I purchased 3 groupons for this company for photo books. I have tried to start my books mulitple times but once you click start project button, I get an error message. I have used many different browsers trying to figure out a solution. I was able to get in once, uploaded all of my photos, saved my project and closed the browser. Tried to go back later to complete the project and not cannot get back in. I keep getting the error message again. I have emailed the company over 12 hours ago and have had no response. Absolutely ridiculous. Make sure you check out their facebook page which is nothing but negative comments. You cannot leave a review on their facebook page either. Wish I would have researched the company more before I bought. So frustrated as these are Christmas gifts!

By far the WORST website I have ever used for printing! I have contacted them directly and Groupon for a refund! The website is so ridiculous you can let even upload the photos you want! They are screwing people over during Christmas season which really takes a certain kind of ***! Do not use!

My wife and I spent over a week trying to upload photos of our 4 children for their annual picture books that we've given them for Christmas each year for the past 6 years. This year, we decided to use Printerpix. After the first two days of uploading over several hundred photos, the website error'd out. After we spent multiple hours refreshing and trying to get our site back up, we decided to call Printerpix directly. We were told that they could see the pictures on their end and that we'd have to start over since we couldn't see them on our end. At that time, we tried to cut our losses short by asking for a $40 refund and would just use Walmart or Walgreens as we have in the past and they told us no. We spent the next 2 days uploading the same photos and the same thing happened. We called Printerpix back and they told us that there was nothing more that they could do for us. After seeing their "F" rating on this Revdex.com site, I think others should know that this company is not out to improve the customer experience but take the customer for a ride. We are very disappointed that companies out there with this level of customer service still exist. We will be telling all of our family and friends about this experience.