Printerpix

Customer Service is not assisting me in a timely manner. I was told that I would hear back in 2 days, and I did not.
I ordered a Magic Mug (order ***) on the 13th of November, 2017. The item arrived, I was happy with the product, and timely manner in which it arrived (I received it approx. 1 1/2 weeks after order date). However, the item had been damaged during transport. I contacted Printerpix with the issue, via chat, and was instructed to send an email with pictures of the broken item. I sent pictures on the 24th of November. On approx. December 1nd, I sent a message, through the Printerpix website, asking about the items status. I got a reply on December 4th, asking for photos, stating that "we aim to have a response in 2 business days", I would like to note as well, this 2 business day response is also stated on their website, in customer service. I sent another email, in reply, with photos of the broken mug.
I sent ANOTHER email, on December 8th, asking about the status, and saying that it has been nearly 5 days, and I was told that I should have already heard back.
I received an email on the 8th, saying that they are experiencing high volumes of customers, and they are sorry for the late reply. However, this email did not contain a fix, but instructions on how to submit an email with photos of the broken item.
Nothing else, I contacted again, December 11th, asking about the status once again, and asking how I can get this resolved immediately, as I need the item before Christmas.
December 13th, I still had received nothing, and I informed Printerpix that I would be submitted a formal complaint if this cannot be resolved soon.
They sent an email back, a few days later, saying they are experiencing high volumes of customers, with another list on how to submit photos for a complaint with customer service.
I sent another email, 3 days later, to say that I had still heard nothing, and would be going through the Revdex.com for a formal complaint. However, I then went on a camping trip, and was not able to submit the complaint right away.
Finally, on December 18th, 2017, I get an email saying they are sorry for the issues, and would replace the order, but it will take 5-7 business days.
This will NOT arrive in time for Christmas.
I only spent $5 dollars on the item with a ***, I am VERY happy as to how the item turned out, and would love to have been on better terms with the company. But I have been fighting this, trying to get a simple item replaced, for nearly a month now. And I was told they would get back soon, but I had to contact them, and still got no fix.

I received the wrong item and have not gotten resolution on the Correct product I designed or a refund.
First, the company's chat feature just refers people to email or call the company. I wasted time just for Peter P. to tell me that I had to email you. (see attached conversation). I ordered 2 canvases on 11/1. I received a package with only ONE canvas. The picture on this one canvas is not me and NOT what I designed and paid for. (see attached pic). I was expecting to have these canvases in time to give to my boyfriend for his birthday this weekend and now I won't have them. This is very disheartening. I purchased an offer through *** or the 2 canvases and I just had to pay the shipping cost.

I reached out via email on 11/7 (see attached conversation with Vince). Since then, I have getting separate emails from Vince and Sofia (see attachments). When they offered to replace the canvases, I asked that they send me the proof before sending. I had done some cropping and adjusting of the pictures before the final order was placed. They never did.

They asked me to send the errored canvas back. I tried, and got it returned by the post office.

After a couple of weeks, I requested they just refund my money including the money spent through ***. They sent me new prints without my review of them before they printed them. I received them and they are not what I wanted. The picture is not centered as I originally created.

This is my last effort in getting my money back. I want nothing to do with this company. I've posted negative reviews and have received 100s of views. This information was sent to PrinterPix as well. I just want my money back. The canvases are not give-able items at this point. I refuse to give a product I am not 100% happy about to someone I love. When I create something, I have to be able to stand behind what I create and I can't stand behind what they sent me.

I bought a coupon for a photo book from them. I tried to redeem the coupon. The product cannot be located online. I have called, emailed, and tried live chat with them. I was placed on hold for 30+ minutes on the phone. They never responded to email or live chat.

I received an email that my order shipped. When tracking, it said it was damaged and undeliverable. Printerpix has not responded to my emails or calls
Your Order Number is***
Fed Ex Tracking Number:***

I emailed Printerpix on December 11, 12, and 13th. I received one response back on December 14th which was an automated email.

I tried to chat online and was told to email the company. I asked for a number to call and was not given one.

I tried calling over 10 times and was on wait for over 30 minutes and no one ever answered.

I ordered my product on November 24th.

I placed an order for 50 Instagram prints on 11/8. Did not ship until 12/6 and when it arrived there were 25 prints, printed front and back.
On 11/8/2017 I placed an order, #***, for 50*** prints. I used a *** voucher but still had to pay $2.99 for shipping through PrinterPix. On their site it said that most orders ship within 3-4 days but should allow up to 15 working days. I waited the full 15 working days and then chatted them online, and finally after almost a month of waiting, they shipped my order on 12/6/2017. After all that waiting, I was excited to finally receive my prints, but when I actually received them I was disappointed to see that I did not, in fact, receive 50 prints that I ordered, but rather 25 prints, printed both front and back - which is absolutely ridiculous to do, considering that you can't display both sides of a print at the same time, and the back of the print is a cheap cardstock that makes the print look cheap and low-quality. I immediately reached out to customer service via email on 12/13/2017, and they did not respond. I chatted them on their site the next day and the agent (Phil T.) was rude, condescending, short, and quite frankly, a nightmare to deal with. He demanded that I send photographic evidence of what happened - which he didn't articulate well - just said "please attach photos" to which I explained that it would be difficult to illustrate that my prints were printed both front and back in a photo - since that's not something you can capture in a photo. I would have been happy to send a video, but he was just so rude and short and kept leaving the conversation to help other customers that I was frustrated. He said I could fill another cart and place another order but provided no resolve or customer service on the matter - basically I would just have to place a new order if I wanted my prints. He said it would be free but I really didn't understand how it would be if I was just placing another order so I just skipped over him and tried another customer service email that I had seen in the company's response to various complaints on this site. I received no response there either, so I'm hoping that this complaint will help me get what I paid for - my 50 prints, printed on 50*** photo prints - PRINTED ON ONE SIDE as they should have been. Furthermore, I would like to be refunded the $2.99 shipping for my trouble, and hope that Printerpix can do right by a repeat customer who had a good experience in the past. I'm very loyal to businesses who are good to me, which is why I ordered photos through Printerpix a second time, but this time has been a complete nightmare. Please fix this and send me what I ordered CORRECTLY asap. Thanks.

Placed order 11-27-2017 using *** discount, was charged FULL PRICE ($499) not discounted rate ($29). Promised refund 11-29 rec'd $0 asof 12-15.
My order on 11-27-2017 using the *** discount came to about $29. However I was charged $499. Later on 11-27 I contacted PRINTERPIX about the error. They told me they would cancel the original $499 order, refund the money and for me to re-enter my order (which I did and this time received the discounted rate, $29). Since 11-27-2017 I have spoken with the company on several occasions, each time have heard same story "sorry for the delay - we are processing your refund".

I also contacted my credit card company to inform them of this situation.

As of this writing (12-15-2017 @4:40 pm EST) I recently completed yet another call with the company; yes, same story "sorry for the delay - we are processing your refund".

Although the customer reps were nice and trying to accommodate as best they could, this isn't getting me the refund any quicker.

I find it extremely strange that it only took 10 SECONDS for them to get my money in the first place and now it's taking over 15 DAYS (and counting) for a refund.

I will NEVER use this company again.

My order is under my email address: "***".

I was sent a tracking number that was to an order shipped and delivered in October 2017. The customer service agent was upset about my inquiry.
I placed an order on 12/2/17 for a photo blanket as a gift for Christmas. Regular shipping was listed at $19.99 and expedited 3-5 shipping was listed at $16.99. I chose $16.99 option and was charged $19.99. I called their customer service right away and lodged my complaint of the wrongful charge to my credit card. The agent said he will credit my account the $3.00 and I will revive the credit back to my credit card in either 5-7 or 7-10 days. My order will still be shipped in 3-5 for the in convenience. On 12/6/17 I received shipping confirmation and a fed ex tracking number that was for an order that was shipped and delivered in October 2017. I called the next day about the matter and the agent was very rude and got loud with me and told me that I need to check with fedex to see where my package is. I told her repeatedly that the email they sent me contained an incorrect tracking number and I deserve the right to inquire about a product I purchased. She continued to be rude and I was so shocked by her behavior I as to speak to her supervisor and told her she was out of line. Her supervisor came on and told me the shipping info was recently updated and he can see that the tracking number was associated with an old order but also my order and it will be to me by 12/13/17. I told them that was well beyond the amount of time of delivery that I paid for and he said he would refund me $10 of my shipping cost. Told him it's not about the money I paid for what I want and I should get just that. He told me I should be happy he's being humble and giving me some money back. I told him as a customer service rep I always hear that customers understand that there are policies that customer service rep has to abide by leaving them without a choice and having people say the company sucks but the in this case it you and your colleague that possesses poor qualities as individuals and giving this company a bad name with your poor communication and customer service skills. I was still very wary of this being s scam and asked if he will be emailing me the snap shot of the shipping tracking info and he assured me he would and while I was on the phone he sent it to me along with the guarantee $10 credit. I've yet to receive either of the credits promised back to my credit card.

The WORST customer service I have ever encountered.
I have been attempting to resolve an issue since 11/27. I have reached out via live chat, email, twitter, a secondary email they gave me and facebook. The live chat reps respond every 20+ mins if you're lucky, its usually much longer and only end up saying to email them. When I told them I did email them already and never received a response, I was told my case would be rushed as a priority. Well, I am still waiting. I then reached out to twitter and was told to email a different department. I did so and what do you know, still waiting on a response. This is the worse run business I have ever dealt with in my life. I'm not even sure how they are operating with complete disregard of their customers as I see I am one of many who have had the same issues. I have been patient but at this point, it is absolutely unacceptable. I simply want a refund now which I will probably never get, I guess I should just be thankful I didn't spend that much with them this time. I would strongly urge anyone considering using their services to stay far away from them.

I ordered a photo book about a month ago and still have not received the book. Not help from customer service.
I ordered the photo book and still have not received it. I have called the number and it rings twice then I get a busy signal. No response from customer service. Paid for the product. This is a Christmas present and I believe I have scammed by a company that is not legitimate.

Bought cards, still haven't arrived, emailed and called company several times, they will not get back to me or answer my questions. They hung up on me
I ordered these cards on 11/27/2017 through *** and still haven't received them. I emailed them five different times asking where they are and they keep giving me a complaint number and telling me they will email me back but I have never received anything from them. This has gone on for almost two weeks. I finally called them, was sent to hold and after 45 minutes, the phone call ended with their phone system hanging up on me without even speaking to anyone. I called back again on 12/15/17 immediately after being hung up on and finally after 33 minutes got a man who I asked to take down my number in case our phone got disconnected and he put me on hold to look into my Christmas card order and the phone disconnected again, he never got back to me. This is unnacceptable and I want an immediate refund since I have now had to order new Christmas cards in order to send them out late in the game now. These Christmas cards that I ordered are never coming and are useless to me now. The company will not return my emails or my phone calls and I have spend hours upon hours days after days trying to resolve this.

Ordered Nov 27th. Was never told I would be charged 4x $10 for shipping. Immediately called and asked for a refund/cancellation. It is now Dec 17th and I still haven't gotten my money back. Have called and chatted several times and keep getting the same lame excuses. Never again!

I placed orders in Oct and Nov this year and have still not received my orders. I have tried emailing and calling but cannot get anyone to answer an email or the phone. I have spent over 30 minutes waiting on hold - several times - waiting to speak with a customer representative. Now when I click on "Live Chat" nothing happens. Is this company still even open???

I am extremely disappointed with the service and have 4 Christmas presents that will probably never arrive.

Customer service for this company is horrible. The foreign agent I was speaking with hung up on me and when I called customer service back again the same foreign agent (Gene) hung up on me again. You should be recording your calls for quality assurance. I will never purchase from you again.

I ordered this in Nov 21, 2017 and I called a couple times and Validated the address thru ***, also while I was on the phone with customer service, they Validated address to. Since than 3 weeks has passed and nothing, I chat with your customer service NOVA and leaves the chat twice.
I Changed the address on DEC 12th and it's Dec 15th and I logged in, still NOTHING HAS BEEN DONE and address is good on your end. SO please explain why is this going ON. Everything is PAID. They need new people and I recommmened Paying extra and go Local, espeally when Service

Absolutely the worst customer service I have experienced. Tried to cancel a voucher a dozen times and then I learned I cannot do that after seven days! Also, received two 8X10 photos and the shipping cost was a rip off at $20.00! Same with a photo mug with shipping it was over $12.00 and could have got it at *** for $8.00. These people do not follow up with questions.

Printerpix did not deliver my product ordered and in the time they promised. They have not refunded two amounts I was charged.
I ordered a canvas print on 11/26/17 with a Black Friday coupon for a 11x14 canvas. My order *** . On 12/5/17 I received a print, but it was of someone's family, not what I ordered. I sent them an original photo for a print, so I am thinking someone else has mine, very upsetting. I tried to contact thru Live Chat, but the queue was at 70 and not moving fast. I tried calling, no one picked up just stayed on some holding pattern. I emailed thru their Complaint Process, didn't receive any personalized help but a complaint #***. No help still. I used *** and ***, finally got an email from someone named Beckie: [email protected] She stated they would refund $12.95 for shipping and issue a replacement. So much time was passing I had to order thru another company. I told her I simply want both amounts that were charged to my *** account. She had asked for a photo of the wrong canvas I had received, I sent that to her. I have tried emailing her again, nothing. I have tried replying to the Complaint emails, nothing. I have asked over and over, any replacement that may come at some point is too late. I just want a refund of the two amounts: $12.95 and $13.99. I have put in a complaint in the Resolution Section at ***, but nothing yet. Also, there is the issue of Printerpix sending out my original photo to someone else. So unhappy about that. Please help.

I will NEVER recommend this business, if that is what it is, I think it might be a scam and those who complain enough might get something, but it is horrible. The product is not what I ordered.

Plus, the customer service is HORRIBLE, non existent.

The weirdest customer service via Live Chat I have ever experienced. No responses. Even though I received an account activation email, a couple days later they are saying my email and password is invalid and the Live Chat said there is no such email. (I definitely used what was in their confirmation email just to make sure it wasn't my error). I had just uploaded many photos of my children for a photobook. Now I wonder if it was a scam.

Overpaid shipping, poor quality, poor customer service. Shipping issues
On 11/11/17 I order 2 blankets from printer. I paid $22.95 in shipping and was told it would take 5-7 days. I didn't receive the products after 2 weeks so I called the company to find out where they were. They said they didn't know and to call local post office. I finally received my package 12/11/17 at which time I was charged an additional postage because they didn't pay the correct amount of postage when they shipped it. I paid a total of $29.47 for shipping. When I got home to open my package the products where of poor quality. Customer service was no help & advised that they don't do returns.

I bought a *** for 42.99. I placed the order and used my ***. I paid the 8.99 shipping. I was also charged 301.49. Printerpix stole the money.
I purchased a *** on December 5 for 42.99. It was for 150 Christmas Cards. I went to the Printerpix website and placed the order. I paid 8.99 shipping in addition to the 42.99 ***. The next morning I checked my bank account and I was charged an additional 301.49. I promptly called the company. After waiting on hold for over 20 to speak to someone, I finally spoke to a man named Joey. He confirmed the details of the order and stated that the system duplicated it. He canceled the duplicate order and told me that I would have a refund in 48-72 hours. It has now been a week and after 2 more lengthy calls, I was told there was little they could do and I would have to wait at least 7-14 more business days for a refund. It is almost Christmas and I have a 5 year old. The money they stole is my Santa money. They were rude and uncooperative on the phone. They would not give me anyone else to contact. They told me I had to wait on them to processs the refund. I understand waiting, but 3 weeks to refund money they STOLE is a bit much. My order number is***. I wish the company was honest and would return my money in a timely manner. Shame on you Printerpix.