Printerpix

The order was made a month ago and still has not been produced. The consumer paid for 7-10 day shipping.
The date of this complaint is November 07th, 2017. I made my order on October 9th, 2017, and paid for 7-10 day shipping. My model number is ***, it is a hardcover photobook. My order number is ***. I paid a little over $14 via credit card. My account is under the email ***. I was told several times that my order would be delivered in a week and it was never even produced. This ruined my anniversary, it was a gift for my husband. I wouldn't have been upset if it came on day ten, but it has almost been a month since I placed my order.

I bought a Groupon for a 11 by 11, 50 page photo book. I spent hours upon hours creating this book, tons and tons of time. I go to check out and it says this product is not available. I thought this can't be right, being you can still go online and order a 11 by 11, 50 page book as a option. Customer service told me it was true and he didn't know when if at all they would be getting the 50 pages back. He basically told me I had to start from scratch on a different product. NOT the one I had already created and purchased and couldn't do ANYTHING AT ALL for me. You can still choose this option on their site and make it but you can't actually buy it. So basically they are taking people's money and not offering what they are selling.

ordered a Blanket with pics and selected a pattern with lines so pics would fit.
they sent THE*** name/No Pics
Argued 30 days+/ RET-BLNK
REFUND
I order a Blanket from Printerpix, I selected a Plaid pattern and submitted 6 Pictures to be printed on it along with my last name ***.

They sent be a white and Blue Plaid blanket with the name "THE ***" and NONE of the pictures I submitted. I Returned thier product / I have been extremly frustrated with thier lack of respect / unproffesional customer service. I have sent 6-10 email requesting the product I order or a refund. after 30 plus Frustrating day I just would like my refund of 19.95

I found Printerpix on ***, found them online and entered my email. I got an offer for 40 photos free. I ordered, paid $5 shipping and got nothing
I saw a *** ad for Printerpix. I went online and checked them out, entered my email offers, etc. I was emailed an offer for 40 photos for free, I knew I'd pay shipping. I uploaded 40 photos, paid my $5 shipping and waited. I emailed after 6 days of o communication and got an order number and was told it would be 8-10 business days. No photos. I placed my order on October 24, 2017. I called today, November 7, 2017. I was on hold for 1/2 an hour. The person I spoke with said sometiimes orders 'to the United States' can take 21 days or more. I asked to speak with a supervisor or manager, he said there wasn't one. I told him to cancel my order and issue a refund and he said he was not authorized. I told him to transfer me to someone who is available and he said no one was, he could not do that. I told him to cancel my order, refund my money now. Then I hung up.

I PAID FOR A MINK 50 X60 BLANKET ALONG WITH SHIPPING ON SEPTEMBER 5TH. IT WAS NEVER SHIPPED AND THEY WONT REPLACE OR GIVE ME A REFUND.
This is a follow-up to your previous request #*** "Re: We purchased the large ..."

I contacted you all again on last thursday about my order *** and was given tracking code ***. I was told that my order was shipped on 9/25/2017 to Gabrielle F in Salem VA. I contacted the post office there and they have not received it. If you go on to Pinterpix it says that my order on your end never went out.

I was then told that I have to contact the Salem Post Office put in a claim with USPS and forward to you so that I can get another one sent at no cost to me. This is over two months and was a gift. This is ridiculous that I as the customer have to track down a package that after several contacts with your customer service department never received and paid over 60$. I am very upset and want either a full refund or you put in the claim and forward the gift within the next week.

I am also going to put in a complaint with the Revdex.com and go on social media to inform everyone not to purchase ANYTHING from your company because this is ludicrous. This is poor customer service at it's finest and I am very upset as a consumer.

YOUR PROMPT attention to this matter is required and either the goods of service or refund needs to happen forthwith or I will contact the cc company and get the refund myself.

R;

This is the worst run business ever. I ordered 3 8x10 canvas prints, 2 of which were mounted on the frame crooked, and wrapped so badly the corners were bunched up. I sent them an email to which they never responded. I then called. After being on hold for over a half an hour, they did resolve the issue with a reprint. Or so I thought. They did send me two new prints, but only one was the one that needed to be reprinted. I then responded with an email, again, no reply. After having been on hold for 40 minutes, they did try to resolve the issue with a reprint, but I have to call back AGAIN once my product is in the cart on their website. I do not have 40 minutes to spend on the phone on hold AGAIN. They would not allow me to email the file or give me a code to use. This is the worst place to print a canvas-I will never order from them again. They are obviously understaffed. VERY DISAPPOINTED!!!

I made a purchase for a mink blanket with photos , When I received it it was dirty in more than one places on the white parts of the blanket.. I tried to call with no avail, I was on hold for hours with this voice saying we will be right with you , Never did someone come. I wrote to themAND SENT PHOTOS OF THE MESS THEY MADE , they made a new ticket which meant nothing. HAVE NOT heard one thing back from them, I tired the chat and that is also a laugh, I was going to use this blanket for a birthday gift. It is now spoiled because I haven't time to make a new one , Never WOULD I USE THIS COMPANY AGAIN, I WILL NOTIFY GROUPON AND TELL THEM THIS COMPANY DOES NOT LIVE UP TO ITS WORD. I HOPE NO ONE ELSE EVER GETS TAKEN BY THEM AGAIN LIKE I HAVE.

Absolutely HORRIBLE to work with!!!!

I ordered a product OVER A MONTH AGO and they JUST send me an email today saying it was 'pending shipping'. I called to find out when it'd be delivered to me a couple weeks after ordering (because their confirmation email didn't say a damn thing about an expected ship date) and on the first call (there were 3) they told me that they were just processing it and gave me some *** reason, they flat out refused to give me a delivery window.
The second time they told me that because it was printed on 'high quality paper' the drying time was longer and that's what was causing the hold up (my husband works in commercial printing- there's no ink on the planet that takes THAT long to dry, he said this is a common 'stalling' tactic that they use when they screw up a customer's print order).
Then I tried to contact them online, they gave me the same *** and again refused to give me any kind of timeline, this is an excerpt from the chat, he repeated the 'I cannot provide a specific date' line 3 times:

(06:31:11) Daniel S: I can see, you placed your order on 10/2/2017.Most Printerpix standard orders are produced, dispatched and delivered within 7 - 14 working days. In most cases orders are dispatched earlier than this, however, we are unable to guarantee quicker delivery on an individual basis. Thank you again for your custom.
(06:31:47) Julietta m***: so it should be delivered by the end of next week then?
(06:32:31) Daniel S: Once the order get dispatch, you will get a confirmation on the register email id.
(06:32:42) Julietta m***: right, which should be by next week, correct?
(06:32:50) Julietta m***: Next friday would be 14 working days
(06:33:25) Daniel S: I cannot provide a specific date.

The third time I called (4 weeks after ordering) they told me "oh no, we were out of paper for your project so it's JUST NOW getting printed", so they were just flat out lying the first two calls. All three times I called, and during the chat, they told me they were 'escalating' my complaint and project production. How can you even escalate something 4 times? You don't need to keep escalating if you'd actually done it the first time, obviously it's a *** stalling tactic and nothing was being done.

No one you contact can speak (or type) clear english, I'm not trying to be mean but for god's sake, if you're going to be in customer service I should be able to understand you without having to have you repeat yourself 97 times each call.

Absolutely horrible to work with. I would never EVER order from them again, if you're thinking about doing so- RUN! Go absolutely anywhere else. Carve st out on stone tablets or paint using dried berries rather than use this lying company. I still haven't received the product, god knows if I ever will or what condition it will be in when I do.

I was overcharged shipping and have yet to receive a refund for the over charge over 2 months later.
In August I purchased a Groupon for 3 8.5x11 photobooks. After putting hours and hours into the books, I was ready to place the order and very disappointed to find I was being overcharged for shipping. Three calls later I was finally told there was an error in the processing of Groupons that was leading to the excess charge. I was told to go ahead and place the order (which I did on August 23rd). The product itself was received in a timely manner and was done well. However, I STILL have not received the money back I was promised for the over charge in shipping. I have emailed and called at least 10 times. Each phone call takes at least 15 minutes if not more to get a hold of a person. Each time I am told the credit will appear within a few days. Each time I am disappointed to learn that the credit has not been applied. I have asked numerous times to speak to a manager and each time I am told no one is available or they deflect and try to tell me they will be able to solve the problem for me. Today I was again promised I would receive a refund by the end of the day. I was told by the customer service representative that she would personally send me a transaction ID showing the credit via email. I still have not received the email nor the credit I am owed. I have never had this poor of customer service from a company.

I ordered a photo book from Printerpix on September 11, 2017 and as of today, November 1, 2017, I still do not have my book. I have called, emailed and chatted online with this company at least 8 times already with no results. Every time I speak with someone they apologize and tell me that they will escalate my order, but nothing every happens. I am tired of the empty apologies, just send me what I paid for. Buyers beware!

After receiving a broken photo slate, I called customer service (in India) and was told to email a pic of damage. Did that and after two weeks waiting for a response, 3 phone calls that were never answered and a live chat that went absolutely nowhere, my husband was able to contact someone (in England) via fb. Was told they'd send a replacement. Received the replacement today (from Florida) and the color isn't right and different from the first. Called and actually reached someone (in India) and was again told to email. No because I never received a response the first time. Was told that was the procedure. I then asked for my money back and was again told to email. Will be forfeiting my unused Groupon because I will not deal with these people again. They do not care about the customer!

I purchased a groupon several weeks ago for photo puzzles. After 3 weeks of "shipped" status I received the product. The cropping step was never processed correctly and half the people were cropped out of the puzzle. I utilized the online chat function last week, was told to email pictures and I would get a response within 24-48 hours. No response. 5 days later (today) I called and sat on hold for 58 minutes before I got a representative. The representative told me I never cropped the pictures (even though I described to her the screen where you do so, with a preview picture at the bottom that you have to accept before going to the next step). A normal company at this point would authorize reprints. I asked for a manager and she told me no one was available, without even checking. She put me on hold after I said there has to be someone. She had me resend my email saying they didn't get my one from last week. She confirmed my email and I got an auto response from the support email address. Still she says my new email isn't there and nothing can be done. What a waste of time and effort. I am now out my groupon and the shipping I had to pay.

I just received my five photo albums and I couldn't be any happier . I was a bit discouraged at first by the bad reviews but told myself I'd see for myself . I'm glad I took the chance. The books arrived on time today. If you're impatient or in a hurry to receive your items I'd recommend going to*** or *** but you won't be getting the same quality /value you'd be getting from printerpix. From placing my order to delivery the process was about 2.5-3 weeks which is cool. But yeah, if ordering photo books then you should give them a chance . You'll be happy you did :) I know I am

I was looking for a company that could print nice, soft blankets. I stumbled across Printerpix. Wow, what a find. The blankets were simply amazing. Everyone was so excited to get them, they all Loved Them. Printerpix got order to me on-time.
On my next project I plan to use them again, printing hundreds of blankets. I trust and believe in them. THANK YOU PRINTERPIX.

They delivered wrong design what was clearly submitted. They aren't standing behind their product.
SENT ME THE WRONG ITEM (SWAPPED OUT MY PICTURES) CLAIM THAT'S WHAT THEY GOT "IN PRODUCTION" HAVE BEEN TRYING TO GET THIS FIXED FOR 4 WEEKS NOW.

I never designed what they claim was sent to production. they swapped out one picture between the two designs and claim that's what was in production. it was NOT ordered that way. I never designed it that way and very clearly (see screenshots) is on their fault. I've contacted them 3 times via chat, 3 times via email and 1 phone call. Each team "we're escalating your issue" and then NOTHING. They say "that's what was sent to production" and then nothing. Well, guess what - NOT what I sent to production and this company is NOT standing behind their online site and it's on their end.

Awful company to work with.

I placed and order # *** on 9/14/17 for a print on metal for home decor. The product was received damaged, bent, due to poor packaging, flimsy. I contacted Printerpix via phone and the rep asked me to file claim on line including a picture of the damaged product and I would receive a replacement. I filed complaint as instructed by rep and waited one week for response. I did not hear anything, so I called Printerpix customer service again and was told they did not have record of my complaint and offerd a different email address for new claim, [email protected]. This was given to me by Viktor SJ:Victor SJ (Printerpix USA) [email protected]
To:
***

Oct 9 at 1:46 PM

Please type your reply above this line -##
We have created a new ticket #(***) for your query.

If you have any further information for us regarding this matter, or any comments to make, please reply to this email.

I waited 48 hrs with no response, so I used the above email address as requested to follow-up. No response. I emailed the old email address with query number, no response. I called customer service and was told a new product was shipped and they would track package and respond. No response. I sent new email yesterday, no response. I filed complaint review on line. no response.
Product_Or_Service: Metal Print 16 x 20

This is the first time I write a negative review to anyone. I am very disappointed and frustrated with this company. I totally placed four calls to this company for my order, and it is over one month now. No one can tell me when my photobook is ready. The first call I was told " not sure, I did not work for production line." Second call is " You should get it soon, but next time I suggested to order express." Third call is " I will make it quick for you, and your should see it by the end of the week. " The last call is a joke, " I am sorry, but we are out of premier paper. we are trying to order it....." I don't think I need to write any more to tell how frustrated I am with this company.

I received a broken mug from Printerpix.com, was informed I would receive a refund, and 7 months later have not yet received the refund.
My initial email was on March 13 for order number ***. I exchanged emails with Samson J who requested pictures, which I sent of the broken mug handle. On March 31st Bianca submitted the refund of $14.77 and said it would take 7-14 business days or one billing cycle. On May 1st I informed them it had been over one billing cycle and I had not gotten my refund. On May 11th I received an email saying they were having delays due to high volumes in customer service requests. On July 1st I emailed again, and now on October 22nd I am emailing again and submitting this complaint for a refund not disbursed.

Awesome product, Awesome job. I was so impressed with my prints on metal. They turned out incredible!

I'm a very technical person, having a career in information technology. I had the worst time with this site. After numerous tries and wasted hours, I gave up and decided it was not worth trying to create a photo book. I let my Groupon go for this one and will NEVER go back to printerpix.com-EVER!