Printerpix

Order is 2 months old. should have been completed in 3 weeks. Customer service either lies or ignores my requests for update on my order.
Order # ***

Just want my order filled and delivered.

Printerpix falsely advertised a price. Their online chat referred me to email. They never responded to emails.
On September 24th, Printerpix advertised a sale on calendars. You pay ahead of time and they send you online codes. I purchased them on the 24th. When I went to use the codes, they asked for shipping, which nowhere on the advertisement did it say anything about. I sent them an online chat, they argued briefly and then told me to email their customer support. I sent them an email on September 27th, explaining what had happened and asking for a refund for the order. I received no response and on October 2nd, I sent the same email again. I didn't hear from them at all. On October 9th I sent them an online chat and they claimed to not have received any emails from me, and asked me to send another email. The chat agents are overall very slow to respond and very unhelpful. They kept telling me to send more emails and would not deal with my issue themselves. My order number is*** for $48.65.

I wanted to see how different materials effect the look of the photo. I used and old railroad lift bridge. It helped make it seam old. Very cool. Love the way it looks.'

Defective Product. Lack of response. Sent second replacment product that was defective also. Lie about getting back to me.
I ordered Metal prints. The prints are horrible, the color is off and event though I have provided detailed pictures and written explanations with the original files, they do not understand the problem. I even went as far a providing side by side comparisons. I do not think it is a customer's responisiblity to provide something that nearly like infographics.

First order #s: ***,***, and ***
replacement order for all three: #***

I was promised resolution o this matter today, and of course got no response again. I want the products made correctly or I want a refund for the costs of the items plus shipping.

I Have printed several photo books with printerpix and I am very pleased. The quality is very good and the application is easy to use. The application has several options to make your book interesting. My family loves their books.

I used their photo mug as a Prize that was part of a Raffle Drawing; There were 5 winners and all of the people that received this LOVED IT!!
EXCELLENT place to get things printed at!

A pleasant buying experience. Good communication from courteous professionals and very reasonable delivery time.

We love our metal print, especially how the light catches our photo and illuminates it with a nice shimmer effect. Great way to present your photo as a gift, looks amazing.

I highly recommend these metal prints. So far,I have at least 10 hung on my wall. Whenever people come over, they notice the metal prints before any of my other photos that are in gorgeous frames. These metal prints have a luster finish to them that makes them seem to glow. If you have precious family photos that you want to preserve I highly recommend you make them into a metal print

I ordered party invitations through this company. They arrived defective. I tried to have them fix them and resend them but their customer service is lousy and this never happened. It was impossible to get someone on the phone and when I did that person could not help me - I was told to email them. They can take days to respond to emails (they have no sense of urgency - I even told them in one of the emails that I needed them that week), and they just kept asking me to resend an image of the defects over and over claiming they did not receive it. I had to dispute the charges and just email people to come to our party, which is not what I had planned. The whole experience was completely frustrating. I would NEVER recommend using this company and I certainly will never use this company again.

I have never written a bad review before. I am sure Printerpix has great products. BUT the quality doesn't matter if you get someone else's order. How does that happen? I didn't read the reviews until AFTER I bought the Groupon. I was scared when other people were telling their nightmares. Well apparently it happens frequently. I received someone else's blanket. I needed this for this week and now they said it cannot get here in time. I am sick about it. I wish I could include photos so you can see that the blanket ordered was not even similar to the one I received. Unless you have no time limit and don't mind your order getting messed up, do not use this company.

loved the way these metal prints turned out! I ordered two of them: one was a Black and white picture I took and downloaded of a photo from the 1960s, and the other was a recent colored photo of my daughter's engagement. Both of them came out beautiful! The depth of the colors make them seem almost holographic like. I can't wait to give them as gifts!'

I ordered an item that they claimed to have shipped. It never arrived. I have filed a claim with the USPS, but the company will do nothing.
I have emailed and called about order #*** numerous. That order was placed toward the beginning of September and was to have been shipped to ***

I was told that the tracking number was*** from DHL. That site shows the product was delivered on 9/12. I can tell you that it was not. On 9/12 we were in the midst of the remnants of a hurricane and no mail was delivered. Per instructions from your *** number, I have filed a claim with the post office. The number of that claim is***.

I have not heard anything from the company regarding what will be done about this.

My package was sent back to printerpix in error by USPS. Printerpix wants to charge shipping to send it back to me.
I ordered two blankets from PrinterPix's website. These were supposed to be delivered to my home address. Unfortunately, the USPS mail carrier mistakenly marked my home has "vacant" due to a change of address that my sister (who moved out) had applied for. Though the package is addressed to ME (***), the carrier took it back to the post office and rerouted this back to PrinterPix. I have called them several times to request that they ask USPS or FedEx to reroute the package back to me, but they stated they could not do this and that I will be charged for shipping if the package is returned to them. I reached out to USPS via phone, I called FedEx (the original shipper of the package), and I actually went into the USPS office to get this package rerouted to me, but to no avail. This has been incredibly aggravating, as the customer service department has not been helpful in resolving this issue at all.

I love the design options available through Printer Pix. My canvas came out great!

I placed an order with Printerpix in Aug after purchasing 3 canvases on g***. I hadn't read any reviews on the company until September when I started wondering where my prints were. I contacted the company via phone and was told that my prints would be shipping the following week and that I'd be receiving a tracking number soon. About 5 or 6 days later, I still hadn't received a tracking number,so I contacted the company again this time via f*. After seeing the negative reviews, I was very nervous that I wouldn't receive my prints and if I did, they would be terrible quality. Printerpix responded to my fb message quickly with a tracking number. Delivery took about 4 weeks from ordering. The canvases arrived and are AMAZING! The quality is perfect. I'm so happy with my purchase. I think this company is working hard to turn around and I would recommend them.

Love making books for my kids! A fun way to have their many pics that I take organized and in a book my kids can easily look at also.

I ordered 120 prints on metal and half or more were damaged from shipping and several had draw-scratches on the surface finish. The photo was also not centered, so the logos in the corner were good on some images, but inconsistent. Customer service has been horrible and after 15 or so 45-60 minute wait time calls, I am still waiting on the replacements after 4 months. I will be filing a separate complaint with the Revdex.com since they cannot get back to me or satisfy my shortfall. Horrible service, horrible packing even after the supposedly changed their vendors.

I bought gifts. Qty 19, 3 panel metal photo pkg's. 1-Daughter's came out. 6-husbands came out. The rest were bend, scratched, print off. CS = 0 help.
This situation was so bad that even though this happened with the 2016 Christmas gifts I didn't want them to think that they can get away with this treatment of people. I will also complain to Groupon, I have all the receipts with them and order numbers. Customer service was hard to reach and when we did, they said they wouldn't replace. My husband spoke to three different reps and managers. ALL OF THEM BRUSHED HIM OFF. My husbands and our three children had a horrible gifts and this is all that I gave them. The only one that turned out was my daughter's.

They were ordered on behalf and under the names:
***: 1 set of 3 panel's
***: 1 set of 3 panels
***: 1 set of 3 panels
***: 4 sets of 3 panels
*** 2 sets of 3 panels
*** - 1 set of 3 panels (turned out ok)
Only order these order #'

'I have ordered two of these metal prints and they both turned out wonderful. The first picture was taken by me a casual photographer, the other was taken by a professional photographer as part of their engagement photos. Both pictures turned out so well that we used them as part of the reception for their wedding! The quality of the print was exceptional, they look amazing up on the wall.'