Printerpix

Do NOT EVER order from these people. I purchased multiple groupon vouchers for them and they make you order them one by one. The shipping is almost double what you pay for the product. After contacting customer support, their response was - in short - "you should have read the fine print." Learn from my mistake - read the fine print, for that is the domain of shady swindlers. Save your money. Shop elsewhere.

I would NOT recommend Printerpix. Unfortunately, I fell for their Groupon deal for a Mink touch blanket. I had so much difficulty with the website in selecting the product, that I put it aside to figure out another day. It's the same issue everyday! Finally thought that I figured it out, then there was NOWHERE to enter the "coupon code". I had already paid for the "discounted" product. Also, not a secure website. It says 2-3 days to respond to emails. There is no answer or recording at the phone number provided on the website. Never again! I will share my experience with others.

Ordered a customized mug online 11/29/17. Said once you paid for it it would send an email on instructions to customize in 30 minutes. I never got an email on uploading pictures. Instead, two and a half hours later I get an email saying it shipped. I'm going to be furious if I get a blank mug in the mail. I have called and called. No one answers and now says it is a non working number. I cant get through to them. Sent an email said I would get a response in 1 business day. What good is that going to do if it already shipped? This company should not even be in business. It has failed on every level. Will never do business with again!

I ordered 4 photo books on the same day and only received 3. The 4th book arrived almost a week later and it wasn't my book.
I placed my order on Oct 26 for 4 photo books. Delivery was suppose to be in 2 weeks or less. Order numbers are as follows: ***, ***, *** and ***. On Nov 14 I send an inquiry as to where my books were. On Nov 16 I was advised that 3 of the 4 books were shipped out on Nov 15th. The order number *** was delayed, for some reason but I was assured it would be escalated to their production team as a priority. On Nov 21st, I received another book but it wasn't my book. I immediately emailed them about the error but all I have gotten so far is an auto reply. I even sent them a picture of my books and the one that doesn't belong to me. Today I was contacted by someone on Facebook asking if the book they has a picture of was mine and it was. My book is in another state and the one I have wasn't theirs. Printerpix, quite obviously, has issues with getting orders correct and to the right parties. Now, if I want my book in time, I will have to pay that person to send it to me. In the email I sent Printerpix on the 21st, I requested they reprint my book and get to to me ASAP, because it was for a gift and the party is on Dec 1st. If they were to reprint it, time is of the essence because my book will be purged from their system after 1 month, according to the information in their web site.

My product not delivered and irresponsible customer support
I ordered two 16*20 prints on 10/24/2017. I they said they dispacthed it on 11/13/2017. But the Fedex status showed a Delivery exception as they couldnt find the address. When I raised a complaint with them, I got an email which was blank. I then followed up again and got back a reply asking for my address again. I have sent the address and there was no communication back. I chatted with their customer service and she said she would escalate it, but there was no action on their side yet. And yesterday I got an email for the ticket I raised with a default content of what to do when something happens which doesnt answer my ticket. Now I tried to contact them on their chat and the person doesnt even care to respond.

I already had very experience with them when they didnt care to respond about my order regarding quality of the pic.

DO NOT FALL FOR THE GROUPON DEAL.....PRINTERPIX IS A PAIN TO PLACE YOUR ORDER. THE WEBSITE IS ALWAYS DOWN. IT IS VERY FRUSTRATING. NOT WORTH THE HASSLE. DOES NOT EVEN DESERVE ONE STAR

The ad shows 93% off, from $59.95 reduced to $5 for the 20 X 25. When you enter the*** code, the price is not reduced.
Unclear ad. The $5 is just for the coupon which is not stated. Upon entering coupon number when ordering on the site, the price is not adjusted once you complete the instructions on how to order it. The final price for the 20 X 25 is $74.94 plus the $5 for the coupon that does not work. You have 1 business day to cancel. You need the coupon code to cancel which is not in any communications from*** or Printerpix. You can only cancel by telephone during regular business hours Monday-friday. The site was extremely difficult to maneuver and customer service had difficulty understanding the English language. It takes 10 days to receive refund so the company can make interest off of all consumers who buy into this hoax.

Promised product not produced or shipped.

Placed order on 10/31/2017. Called on 11/3 and asked if there would be a delay if I amended project. Need by 11/21/2017. Was told not. Chatted multiple times with customer service. Peter p., sampson J. Tony. All told me they would escalate and would have in 12 buisness days. Lots of apologies but nothing done. 13 buisness days later, no product, no response to email.

Order # ***, placed an order on 10/10/17 for two mugs for a birthday gift. I am under the impression. It would not take long maybe a week or two max. When you call their representatives stated "Oh, it should be on its way and a DHL tracking number will be sent via email.
I never received this information at all. I followed up with an email and never received a response. So I called two additional times and I was promised on the last time which was on 11/19/2017.
I am highly upset spoke to a supervisor the best they can do is refund shipping and still will not receive it until 2 days.
My experience was horrible. The customer service reps are properly trained.
I am waiting again todays date is the 11/20/2017. They ruined a birthday that I thought would make it on time.

I ordered 9 canvases and only received 4. No one cab tell me when I'm getting the other 5 canvases. 3 out of the 4 canvases are bad.
On November 5,2017 I placed an order for 9 canvases using a*** code. And on November 13 I received 3 canvases. Then on November 14. I received one. I contacted the company via chat, email and phone and spoke with at least 7 individuals on numerous occasions. And after 40 minutes waiting at least twice I would finally reach a person that would tell me to chat then that person would tell me to email. I got a lot of run around and no answers. I would spend 10 min sometimes with the confirmation number these people couldn't even use their equipment properly to locate my order. Then 3 out of the 4 canvases had something wrong. One wasn't wrapped properly/tight enough so it has wrinkles in it, one had pulled the image to far to the right cutting off part of my daughters face on our family pic . And the last one had some green line on it which I sent them the original. And I never received 5 out of the 9 canvases and I asked for the 3 to be replaced and no response yet. They have the worst customer service I've ever come a across. I asked at least 5 times to speak with a supervisor or be called back by one and they said I would be and its been well over a week and still nothing.

Is there a way to give negative stars? WHat a pathetic way to to business? And their customer support is utter nonsense. Dont even think of buying those groupons. I ordered on 10/20 and after contacting several times they finally shipped and at the end its not delivered and sent back to merchant coz they shipped it to some wrong address. Now when I try to contact them, the customer service is talking as if they are masters of the world, Huhh,,,..what a waste of time and money.

Worst business ever!!! I spent 2 hours uploading pictures, their site glitched and I lost everything. The second time around (Yes, I gave them a second chance) I saved after every move I made and it glitched again. Apparently saving does nothing as I still lost everything. I contacted them and all they said was, "Yeah, our site crashed... try in 2 hours?" I don't want to try again, REFUND me my money for your mistake. NOTHING! 1.4 stars is too many for this lousy company.

Very Poor service and awful shipment packaging. I ordered two metal prints at once and revived first one a few dates late, that is understandable it could have been busy for them, but the second came one month later, when I had paid for basic shipping. The worst part is both metal products were bent very badly to the point that they are ruined and unusable. When I finally got a hold of the company via an online chat they told me that since the product was not folded but only bent they would not be replacing it or issuing a refund of any kind. Mind you the shipping packaging says "Don't Bend" not don't fold. If something is being sold that should not be bent or folded then the packaging might need to be sturdier than very thin congregated cardboard, I just cant understand how that is an acceptable procedure for this company.

A package was addressed and shipped from PrinterPix using a different zip code than the one I provided in my order, it was returned to PrinterPix in Florida, marked as undeliverable as a result. I placed my order on October 8, 2017, it has been out for return delivery to PrinterPix since October 23, 2017 (it's lost in Florida somewhere), PrinterPix keeps telling me to wait, "it's out for delivery, or that, "I received the package." They NEVER have a supervisor available when I call, I only get the same scripted customer service response. I have provided proof that they mixed up the zip codes with the email confirmation that I received from PrinterPix that shows the shipping details I provided. Not to mention the shipping cost was twice the cost of the blankets I paid for!

I ordered three 10x10 prints. I received two 10x10 and one 8x10. Upon decent hair pulling, I got them, via chat, to admit they sent the wrong product. The project does not appear in the my projects page (even though it is within the correct timeline) and so the print cannot be reprinted. I was told to email them for further resolution. The email response was to click on a weird link to set up an account. Very sketchy. It does not appear they are going to fix the problem.

Order #:***
Order Date: 10/4/2017 3:17:21 PM
Payment Status: Paid
Placed order on 10/4/2017 for a photo book, have not received same
Order ***
Paid for photo book, have called, emailed as well as chatted with PrinterPix.com in regards to photo book. To date I have not received same and have complained to company. Requested refund and they have not refunded me either. I have no refund and no book. Just a run around.

I placed an order on October 27, 2017 the companies website shown my original total of $29.92 but when receiving my confirmation email I was over charged shipping by $55.98 ! After weeks of trying to get the company to resolve my issue, I am currently dealing with my credit card company to investigate. I will never be using their services again. DO NOT USE THIS AWFUL COMPANY. TOTAL RIP OFF !

I ordered a Photo Blanket from Printpix on the evening of 11/03/2017. I included 1 photo of a lower standard. I recieved this blanket on the morning of 11/08/2017. I am extremely satisfied with the quality of this blanket. (Even the photo of lower standard turned out well.) The record time in which it arrived co tinues to amaze me.

I ordered a several canvases, the came incorrect. I called the company they were unwilling to fix the issue. I also emailed the company, no resolution
I placed an order for 9 10"x10" canvases on October 26th, 2017. I had to pay an additional $29.95 for shipping and handling beyond my promotional price.

when I received my canvases, one of them was 8"x10". Also three of the canvases didn't have the picture centered as I positioned it on their software. I also previewed all of them before I printed them.

I contacted the company via telephone (188-322-6733) on November 3, 2017 with my order number *** and let the representative know about my issue. she asked that I email them picture copies of what my canvases look like. The representative said she would escalate my situation to her manager.

I sent my email later the same day November 3rd.

I haven't received a reply, or a phone call.

so at this point I have a montage of prints I cannot hang up in my home.

When ordering a product from this business I used a coupon code, was charged more for shipping after the use of the code, shipping times were the same
purchase date: 11/8/2017
purchased:Mink Touch Blanket (50" x 60")
shipping cost without coupon was 14.99
after coupon used increased shipping price to 19.99, shipping times did not change and was for the same product.