Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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WELL ALL WAS TAKEN CARE OF LAST WEEK SO I THOUGHT,
TODAY I GET A CALL TO SAY I WILL OWE $10.95 IF THEY DELIVER TO ADDRESS I'VE UPDATED WITH THEM ...
NO TY
Hi Barbara,
We would like to let you know that as per the tracking information for your first order, our shipping courier has classified your order as " UNDELIVERABLE AS ADDRESSED".
However, we can see that the address provided is a valid one and that your replacement order has been generated " ***" for free. This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer.
Our sincere apologies for any inconvenience caused by this delay.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
PLEASE ADVISE ME WHEN PACKAGE IS SENT OUT
AS THE GENTLEMAN THAT HELPED REPLACE MY ORDER HAS STATED YOU WILL
Hi Barbara,
As per the tracking information, your order was dispatched and is due to be delivered by the 09/19/18.
Kind Regards
Printerpix Team
Really appreciated the professional and Undertanding customer service. The rep gave me an extra week because I need to transfer photos to another device. Very cooperative and makes me glad I am deslingn with this firm.
Hi Alan,
We are so happy to hear that you have had such a positive experience with Printerpix and we hope that you will love your order.
Best wishes,
Printerpix
Very helpful, cooperative, and professional attitude and service! Thanks!
Hi Boris ,
We are so happy to hear that you have had such a positive experience with Printerpix and we hope you loved your order.
Best wishes,
Printerpix
Customer service was quick and great! Thanks Anto!
Hi Dawn,
We are thrilled to hear that Anto managed to sort everything out for you. Thank you for your continued support and for taking the time to leave this warming review. We hope to work with you again in the near future. Enjoy your day!
Kind Regards
Printerpix
Vincent provided prompt, accurate, and excellent service.
As a CS Manager, I appreciate 1st rate CS service, which was provided!
Hi joseph,
We are so happy to hear that you are happy with your photo book and that Vincent managed to sort everything out for you. We pride ourselves in delivering the best possible customer service so we thank you for your feedback.
We hope to work with you again in the near future. Have a lovely day further.
Kind Regards
Printerpix
I took recently accepted a promotional discount offer from Printerpix, for 3 canvas prints. Uploading photos and placing the order was extremely easy. When I received the prints, I found that 2 were as ordered--and quite attractively mounted--but the third, owing to the fact that I had uploaded 4 instead of 3 prints, had produced a "double-exposure" of the two. I contacted customer service, who initially informed me that I would have to incur an expense to correct the order. However, after a separate conversation with their Mr. George S, he very graciously agreed to correct the error at no cost. I had some confusion in re-entering my order but George handled it all expeditiously. I have now received the correct print and I must say I am very pleased not only with the quality of the prints but of their customer service. Absolutely first class! I recommend their product and their personal attention.
Hi Jeffrey,
We are so happy to hear that you have had such a positive experience with Printerpix. We strive to create the most user friendly website with exceptional customer service to assist you along the way. With that being said we would like to thank you for your feedback and support and we hope to work with you again in the near future.
Best wishes,
Printerpix
Excellent customer care! Sergio was very professional, understanding and courteous. Would highly recommend Printerpix for photo books.
Hi Joan,
We are so happy to hear that Sergio managed to help you solve your problem and we hope that you love your order. Thank you for taking the time to leave a review, we appreciate it. Have a lovely day further.
Best wishes,
Printerpix
Vincent was very helpful in assisting me when I received the wrong order. He was very patient as I was unable to open a link needed to do a new order request. He handled everything for me on his end. I appreciate the individualized service that recieved!
Hi Michelle,
We are so happy to hear that your received great customer service and we hope to work with you again in the near future. Have a lovely day further.
Kind Regards
Printerpix
I bought a groupon for 2 printerpix large blankets. When creating my order, none of my photos are usable.
When creating order, website claims that out of 200 photos, not one is quality enough to get a decent product.
I ordered with anticipation of using specific photos and now I cannot use even one. That's not fair and I feel robbed.
I have 6 kids and I don't have extra spending money to hand out to this company for nothing.
Especially $70 something and then to learn that shipping is not included and will cost another $29.99.
I either want a full refund or my shipping waived if I have to take new photos in order to create a decent photo blanket.
Revdex.com CASE#: ***
Dear***,
Thank you for your email.
We can see that on our internal system that one of our representative has contacted you regarding the issue and it was resolved swiftly. We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
We hope that your query was answered
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I was offered free shipping by the representative that contacted me, however I am unable to locate a code for free shipping and unable to complete order with free shipping.
I contacted customer service and they continue to claim that they cannot find my account using my email address. I have even sent screenshots of logging into my account using my email and I have given my password as well.
I agreed to update my review with a positive review, providing the rest of this order went smoothly, but so far that is not happening.
Revdex.com CASE#: ***
Dear***
First, we would like to let you know that it is clearly displaying on *** that "Shipping" is not included in the voucher price. The shipping fee that you will need to pay is being displayed on the exact same page as well.
As soon as we've received this complaint, we've been in touch with you over the phone and we've explained you the reason why shipping will need to be paid. We've received confirmation that you've understood and had agreed to pay the fee.
However, as per our stupefaction, you replied to this complaint saying that we've offered you free shipping and that you were kindly waiting to receive a link which is clearly not, what we've explained to you over the phone and what you've agreed.
To confirm what was communicated the first time, we've contacted you a second time to make sure everything was understood properly. We've received again confirmation that you've agreed to pay the shipping fee and that you will process the order when you are free.
Please be reassured that we are always here to help which the reason why we've called you to assist you over the phone on how to place an order and explaining you the reason why shipping needs to be paid.
However, our phones conversations seem to be different from what you express online.
If you do not want to pay for the shipping fee, we kindly request you to contact our Partners where you've purchased the voucher from and contact us if you need assistance to get a refund. However, if you want us to contact you again and assist you with your order, kindly let us know as we will be more than happy to assist you with your purchase again.
Kind Regards
Printerpix Team
Received my finished photo book and very pleased. The agent I dealt with Josh was extremely helpful in locating my photo book. Was US post office issue
Hi Donna,
Thank you for taking the time to leave a review. We are so happy to hear that Josh was able to assist you and we hope that you loved your order. Have a great day further.
Kind Regards
Printerpix
Bought the ***. Directions to say to purchase the photos separate and pay for shipping separate. Bought the first photo and shipping was $24. Went on to buy the second photo and it says my *** was not valid. I called printerpix and they are supposed to send me a link to pay an additional $19 to ship the addition two. Once I get the link I have to call them again to process the order. Still haven't gotten the link yet. I'm pretty disappointed in this process. It's ridiculous and seems like a scam to get more money.
Hi Angela,
We would like to let you know that it clearly states on our "Partners" website that shipping is excluded of the voucher price. Please note that it is clearly explained that only one voucher can be redeemed at a time.
However, if you need these orders to be dispatched together at one place, kindly contact us and we will be able to provide you with the assistance you need to have all these orders dispatched together.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
She could not ha e been more helpful. I was so frustrated because I was having trouble and she walked me thru it so I could place my order. Excellent customer service. Hard to find these dats. A GEM !
Hi Ellen,
We are so glad that everything was sorted quickly and efficiently, we appreciate your feedback. We hope you love your order and have a lovely weekend.
Best wishes,
Printerpix
I ordered a PrinterPix *** and had trouble using the coupon. I called customer service and George S helped me apply the *** and issued a credit to my credit card. Very helpful and patient person. My book arrived in time and I'm happy with it. I think it was a good deal.
Hi Peter,
We are thrilled to hear that you received such great customer service from our team. We pride ourselves in offering the best possible customer care so we thank you for your feedback. We hope to work with you again in the near future. Have a lovely day further.
Best wishes,
Printerpix
Sharath was awesome. She helped me with my issue and was very kind and courteous. I was very satisfied.
Hi Gail,
We are so glad to hear that Sharath managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
Have a lovely weekend.
Best wishes,
Printerpix
Thanks Eugene for such great service. You made ordering painless and responded to my request immediately. Thanks again
Hi Mirta,
We are so glad to hear that Eugene managed to help you in resolving your problem. Thank you for taking the time to leave such a positive review.
Have a lovely weekend.
Best wishes,
Printerpix
Eugene was very helpful with instructions on how to go about creating my photo book. He also said I will have my voucher extended a week to complete my project. Thank you
Hi Lawrence ,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon.
Best wishes,
Printerpix
I had an issue with a *** coupon code not being accepted. George helped me with no problem and I continued to check out with no problems. I have used Printerpix in the past and their work is beautiful. Fairly easy to use the website, too.
Hi Ellen,
Thank you for taking the time to leave such a warming review, we are so happy to hear that you love our books as much as we do. We look forward to working with you again. Have a lovely day further.
Best wishes,
Printerpix
This is the 2nd blanket I have purchased from them. The first one was very nice. This one will be a Christmas present so I have plenty of time for it to come. I did have an issue because I put the wrong date on the blanket. Within 2 hours I had to call the company and ask they stop production. Eugene was great, even when I was slightly panicking. I had to pay another $19.99 to stop production and have the right date fixed. I was annoyed about the extra money when I know they hadn't started making it yet, however I understand it was my fault and am happy we reached an amicable solution. They are a company that I would and do recommend.
Hi Anna,
We are so happy to hear that you had such a positive experience with Printerpix and we hope to work with you again soon. Enjoy the rest of your day.
Best wishes,
Printerpix
Company offered a 16X20 metal picture through***, I received an 8X10. Contacted company and was told they weren't willing to correct the error.
On June 14, 2018 I purchased a Personalized 16x20 Photo on Metal through***. On July 30, 2018 I followed the procedures given on*** to redeem the voucher for the metal photo. I uploaded the photo, checked out and paid an additional fee for shipping. It was Printerpix order #***. Somewhere in the process the order was switched to their product number ***, which is an 8X10. I contacted the company today, August 22, 2018 to request a remedy for the error, but was told they were not willing to do anything. I am out the original purchase price of $15 and the shipping cost of $13.95, which I suspected was correct for a 16X20 mailing. This is the second issue I've had with this company. I made a previous*** purchase and attempted to redeem the voucher. The website would not allow me to upload any photos at that time. The rep had me switch web browsers three times. I was able to resolve that issue after an aggravating time with their customer service. I made this purchase around the same and would not have done so after dealing with their customer service.
I wish to get a 16X20 of the original photo and willing to pay shipping.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the bad experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that I have taken all the necessary measures so that this type of mistake never happens again.
As discussed with you previously, we can see in our systems that a representative of our customer service contacted you to resolve this issue swiftly and that the problem was solved in the best possible circumstances.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Exceeded my expectations
Back in 2015 they over charged me for coffee mugs I never ordered. They would not give me my money back but a credit on my account which was over $315. I have spoken to over 5 people about getting my new order placed to use the credit I had coming and I keep getting the run around. I am told they will send a link to my email to just pay shipping and it never comes. It takes weeks if not months for them to respond to any communication I attempt. When they do respond back I am just repeating myself and not getting anywhere because it just goes right back to were I was in the beginning not getting my product.
Product_Or_Service: Canvas Photos
Account_Number: NA
Refund I would just like to get a check for my credit since they wont even give me the courtesy to follow through with fund they have already had of mine for several years!
Revdex.com CASE#: ***
Dear ***,
From what we can see on our internal systems is that you've purchased "9 vouchers" on *** with the following offer "Good on two Magic Mug (S&H not included)", shipping and handling fee being at $ 13.99.
When placing the order, you should have included two mugs in your basket, but you've only included one which is the reason why you've only been charged $ 5.99 on shipping and not $ 13.99. From what we understand is that at the end, you are missing 9 mugs and are meant to pay an additional $ 72.00 ($ 13.99-5.99 = $ 8.00 x 9.00 = $ 72.00 orders).
Since that day, we've been communicating with you many times and we were waiting for you to place an order for the remaining mugs. However, we can see that you have been given a store credit of $ 315.00 (excluding shipping) for the value of your vouchers at full price (not discounted) as a compensation.
This store credit has now been increased at $ 450.00 with the shipping and handling fee being included.
We kindly request you to start your projects and add it to your basket at full cost value of $ 450.00 (not discounted) and let us know so we can finalise this order for you.
This order will be escalated to our production facilities and will be shipped with the fastest postage service that we offer.
If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
No, This is a credit that was due for PrinterPix over charging my card. So this credit is for anything I add to my cart even with a discount. This is money owed to me that I should of received a check for but instead you made it a credit which I was ok with at the time since I was going to order more items. I was never told this would turn into pulling teeth to get the order!
(The consumer indicated he/she DID NOT accept the response from the business.)
No this was not due to me putting the wrong amount in my basket. I would appreciate if just a check is sent to me for the refund I should have gotten several months ago. I am done going back and forth and getting different answers each time. I am hoping this will not have to turn into a court case!
Revdex.com CASE#: ***
Dear Mrs. ***,
I am sorry for your disappointment in our best efforts to address and resolve this matter.
We would like to let you know from what we can see on our internal system, you've purchased a total of 9 vouchers on *** (Good on two Magic Mug each) with a total value of "$ 126.00" with shipping cost not being included ($ 13.99 per voucher as per the deal, for a total of $125.91).
If these orders were placed accordingly and correctly, you would have end up paying a total amount of "$ 251.91" as per the *** deal for 18 mugs including shipping.
However, as these orders were not placed correctly, you've ended up paying us an amount of $53.91 for shipping & handling, instead of $125.91 as per the *** deal (apart from the amount you paid *** for the vouchers)
The reason being that you've only selected one mug in the basket when you were required to change the quantity to two as instructed.
We can see that as soon as the issue was communicated to us, we did our best to help your resolve the issue swiftly with the following resolutions and that as mentioned previously, we have gone over and beyond to provide the customer service we can:
. You have requested to use the value of the remaining "9 mugs" on something else on our website (Store Credit) as you no longer needed these mugs. For which we agreed a store credit of $ 314.91 as each mug were worth $ 34.99 at full value (34.99x9 = 314.91) at that time and we kindly informed you that the remaining shipping fee will need to be paid.
. We have tried to contact you many times afterwards to fix this issue.
. We have then accepted to ship the products of the store credit for free by waving of the balance of the shipping cost payable and raised up the store credit to $ 450.00 at full value.
Please kindly accept this compensation of $ 450.00 of store credit at full web site value as we vow to provide extraordinary service to make things right by you.
We will make sure that it will be shipped together, with the order being escalated in production and shipped with our fastest postage service.
if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team