Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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I was very happy with the customer service for the mistake. George S was very professional and helpful. However, the new product I received had a darker tint than the original, and I'm not sure why. It still looks very nice though, so I decided not to file another complaint.
Hi Rachel,
Thank you for taking the time out to write such a positive review and sharing your experience. We would like to thank you for being such a valued customer. We truly do appreciate your opinion! We are thrilled to see George S was so helpful.
Best wishes,
Printerpix team
Paid for a large! Will receive a small. They want 30 dollars to change the order!
Purchased a voucher for a large blanket . Went to website to place order and used voucher it makes its small. Called customer service within 10 minutes and they want 30 dollars to change it!
I want a large blanket which is what I paid for.
Revdex.com CASE#: ***
Dear ***,
We can see on our internal system that the issue has been fixed with one of our representatives and that a " Large Blanket" has been created for free.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
No the issue has not been fixed. My order is still at 50%! I need this by Christmas! If you hadn't screwed It up in the first place I would've received it by now!
Revdex.com CASE#: ***
Dear ***,
Please see the following tracking details regarding your order:
Order number: ***
Shipping Service: USPS Priority Mail Commercial Plus
Link: ***
Please be reassured that this order will be delivered by Christmas.
Kindly contact us if you do not receive the product by the given so we can assist you further for the inconvenience caused.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I cannot get this company to honor a coupon. Or, answer a phone call.
I cannot get this company to honor a coupon. Or, answer a phone call.
I Purchased a coupon from this company in August. I have been trying ever since to use the coupon. I'm either on hold forever and give up or I will have to pay full price and not use the coupon. Neither one of those options is acceptable to me. I was on hold for over an hour as you can tell from the photo. The recording loop kept saying I would be helped soon and that my call was important. I feel they sell these coupons with no intention of redeeming them. People then just feel like giving up. Makes the company a lot of money but takes money out of our pockets. I want them to finish the job at the price promised.
Revdex.com CASE#: ***
Dear ***,
Please note that our Customer Services Team are maintaining a 99% of answered calls and are always chasing the remaining unanswered on the day, please provide us with the pictures that you have so we can investigate this issue further.
We are sorry but no calls and emails were registered under your name/email address on our internal backlog system.
Kindly see the following information regarding how to redeem your voucher:
"We provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself. "
We will kindly ask you to access the following link, where you will be able to select the product that you ordered, upload your photo and crop the picture as per your wish:
https://www.printerpix.com/cpg/15/e02/Canvas/
Once you will be satisfied with the result, please add the item in the basket, then apply the voucher code that was sent via e-mail just before checking out.
For your reference, your voucher code is:***
As part of the *** deal you've purchase that was advertised online, please be assured that after inserting the voucher, a shipping fee of $ 29.95 will need to be paid to finalise the order.
If you need assistance over the phone, kindly contact us on the "1-888-322-6733" between 9am to 9pm (Monday to Friday) or let us know what's the best time to contact you, so we can assist you further with your purchase.
We hope that your query was answered.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
It basically told me that I was lying. I have the photo that showed me on hold for over an hour!
Revdex.com CASE#: ***
Dear ***,
We are sorry to hear your concerns but please be reassured that one of our representatives will be in touch with you shortly to help you finalising this order for you with the shipping fee being covered for you as commercial gesture.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Thi
I feel this company uses deceptive practices to sell their products.
I purchased 5 of their wooden 5 X 7 inch puzzles. They purposely have you pay for coupons so you will not know the final cost of their products. Then when you go to check out, only one code per order is allowed. They state it in several ways so that it is confusing and this is done on purpose to defraud consumers. So I believed that I was purchasing 5 puzzles for $45. I believed that when I ordered them that they would be shipped to me together. This company is so deceptive that they state that you can only order one item and pay shipping for that one item so they can get additional revenue from shipping. So the final cost is really $80 and not what you paid upfront. If they allowed normal delivery as all companies do, these small puzzles would probably only be around $6 for shipping. They should be put out of business.
Total refund and I would like the Revdex.com to verify that they are not telling the truth on what they said they would do with opening on weekends for support, they are not open. I doubt any thing they said is true.
Revdex.com CASE#: ***,
Dear ***,
We can see that you've been in touch with the senior management as your case has been taken very seriously.
As explained, we found a bug, when investigating the entire buying process of your e-voucher order with us, which to confirm has now been resolved in full. This unfortunately lead to the confusion of your voucher offering a shipping service at the checkout, which in fact does not cost anything to be emailed to your registered Printerpix email address.
However, the communication between us did not go as expected and that on behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
For the inconvenience caused, a refund regarding your shipping has been processed on the 11/19/18 of an amount $44.95 with the following transaction ID: ***. This amount would have been refunded to your account by now.
We can see that one of our senior representative has helped you to process the following two orders*** ". Kindly note that these orders are being escalated in our production facilities and will be shipped with the 2-day service that you were entitled to when you purchase your voucher.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I agree to what Printerpix has offered as a resolution.
On October 21, I placed an order for six canvas prints. We received 5. I have tried to follow up three times since receiving the order with no luck.
On October 21, I placed an order for six canvas prints. We received 5 and have had no luck tracking down the missing canvas. I've reached out three times with their Customer Service team and have been told different things each time.
On November 12th, I was asked to provide a photo of what we received. I did that and got no response.
On November 12th, I started a LiveChat session and was told this issue was escalated and that I would be receiving the tracking number shortly.
I reached back out on November 13th via LiveChat and told the order was "in production," meaning it hadn't been printed yet. I asked for a reference number or tracking number, but none was provided.
On November 14th, I reached back out and was told the order could not be found (except for what had already been delivered). I was assured, again, that this had been escalated and told to wait and watch my email for a tracking number when they mail out the final canvas.
I have been given the runaround on a very simple issue. There are no tracking or reference numbers provided for the times I have reached out and been told someone was working on my missing order.
I am seeking a refund of our purchase. We haven't received our complete order and were guaranteed to have one by next week (although that was said in a chat and I have no saved record of it).
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we have escalated your last canvas in our production facilities. For the inconvenience caused, we would like to offer you to redo a free canvas of your choice at the same size.
We kindly request you to login to your account, chose the same size and format and start editing your project, once done, kindly add it to your basket, so we can login to it and finalise your order.
This order will be escalated in our production facilities and will be shipped with the fastest postage service that we offer.
However, as a commercial gesture, for all the misunderstanding that you have been through, please be reassured that as requested, your shipping fees that you paid ($29.99) were refunded today on the 11/17/18 and the amount will be cleared in your account in the next 2 to 5 business days
If you need any help, our senior members of our support team will be at hand throughout the entire process.
Once again, we truly apologize, and hope we can turn the past experience around for you.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
We still have not received our completed order, nor have we received a refund. Anytime I speak with someone about this issue I am starting from scratch because there is no tracking or reference number for this issue.
I have gotten no help or progress from this business.
I have been in contact about order # *** for months. When they finally guaranteed my order, I've now received someone else's. I expect a refund.
I originally received an incomplete order. They guaranteed me that a new order would be sent. after two months from my original issue, they've sent me someone else's order (from August, no less). I expect a complete refund from the amount purchased. Nothing else will suffice at this point. You have wasted a sufficient amount of time and money and the guarantee from your website has not been upheld.
A full refund of the $20 voucher paid.
Dear ***,
We are sorry to hear your concern but please be reassured that a new replacement order has been generated with the correct replacement.
Replacement order number: ***
This order will be escalated in our production facilities and will be shipped as soon as possible.
Regarding the [third party website] *** voucher, please note that we've been in touch with them and a refund on the voucher will be processed.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Great customer service! Helped
Me fix my mistake with no fees! Ty
Hi Chris,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received and your reorder. We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
I purchased some mink custom photo blankets, and with my busy schedule I wasn't able to create them all before the expiration date. So I called and spoke to Sharon, who was very helpful, pleasant, and accommodating. She gladly extended the expiration dates for me and made me feel very special with her kindness and willingness to provide awesome customer service ! Thank You Printerpix. :- )
Hi Marlo,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased your order. We truly value your opinion and would like to thank you for being such a valued customer.
Best wishes,
Printerpix
So far so good.... Buying, Creating my project, Creating the order, Cancelling and recreating the order experiences have been great!
Looking forward to my calendar in my hands soon.
Srik
Hi SRIKANTH,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with our quick, efficient service and website functionality. We truly value your opinion and would like to thank you for being such a valued customer.
Best wishes,
Printerpix
Well I was having trouble ordering 3 photo books with a voucher from***. First of all it kept giving me 100 pages instead of the 40 that I had clicked for and even though I did only used 40 when I made the book, it was charging me for 100. ( this was the only thing that I feel was not clearly explained...ho to get rid of the 60 unwanted pages. Anyway, after 3 calls 1) to make sure the voucher was working ...and Eric corrected that and 2-3) was figuring out the extra 60 pages and deleting them...and Eric helped me and we got it correct finally. ! Thank you Eric! #10.
Hi Karen,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with Printerpix. We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
He did a great job. A previous rep was HORRIBLE. He interrupted me frequently. Didn't help me at all.
This man was fantastic.
Hi Linda,
Thank you for taking the time out to write a positive review. Please note that we are doing our best to provide an excellent customer service satisfaction to each of our clients.
We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
My agent Joshua was so helpful in assisting me with my order placement. He fixed the problem I had with my voucher order in quickly so I could complete the transaction. I love all the metal photo pictures I have designed with Printerpix and the great quality of the product materials used is excellent and up to current professional photography standards. Can't wait to start designing the coffee mug and Christmas holiday ornaments on my next order.
Hi Ruthanne,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with Joshua's service. We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
I started out by not being able to create my photo cards but then I called printerpix and talked to Sharon. It turns out that some of the web browsers do not like printerpix so when I changed to the browser that Sharon suggested I was able to complete my photo cards without any problem at all. It would probably be a good thing to put that in the suggestion in the frequently asked questions. I am looking forward to receiving my cards in plenty of time to get them out during the holiday season.
I received a broken photo slate from printer pix. I contacted customer service and Revathi advised me to send an email with a picture. Then call back with the request number. I contacted Printer Pix with the number. And within minutes, Anna had a replacement order created. She was very helpful. And I highly recommend printer pix.
Hi there,
Thank you for taking the time out to write such a positive review.
We are so glad to see that you are pleased with your photo book and to see that it was easy to create! We truly value your opinion and would like to thank you for being such a valued customer.
Best wishes
Printerpix
Called customer service and Aishwarya was excellent!!!
Hi Laura,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received and your reorder. We value your opinion and would like to thank you for being such a valued customer.
Best wishes, Printerpix team
Clinton was very friendly and knowledgeable in helping me solve the issue that I was having with my order.
Hi Lisa,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with Clinton's assistance. We would like to thank you for being such a valued customer. We truly do appreciate your opinion!
Best wishes,
Printerpix team
I am still looking at being charged on my card from *** and prinnerpix I wanted the credit 34.99 to be aplied so it was same order again just extended time to make the blanket up It appears they charge my card 34.99 and I may end up with 4 instead of 2 blankets did not help me to understand what was going on completely
I am impressed with the customer service.
Hi Vijayalakshmi,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with our quality. We value your opinion and would like to thank you for being such a valued customer.
Best wishes
Printerpix team
You are Welcome. We are very pleased with the photo book albums. Good quality. And affordable. Cannot beat that when you get excellent customer service too. I will be recommending printerpix to all my friends. Thank you .
Clinton was very knowledgeable, courteous and patient. He solved my problem quickly. Thank you, Clinton.
Hi Cheryl,
Thank you for taking the time out to write such a positive review. We are so glad to see that you are pleased with the great customer service received. We value your opinion and would like to thank you for being such a valued customer.
Best wishes,
Printerpix team
Very curteous..
This company is charging $49.99 for shipping and handling of mugs and I think this price is too high for shipping within the United States.
I purchased 4 *** for PrinterPix which included 10 Thermal Mugs which in total was $140. Then when you go to PrinterPix to redeem the mugs, they are charging $49.99 just to send the mugs, which is very misleading because this is not stated when you purchase the ***. So If I redeem all 4 *** with printer pix it will cost me at total of $200 to ship 40 mugs which is TOO HIGH and a RIP-OFF. I have called*** to complain and I contacted Printerpix to complain and nothing is done. Each company blames the other company and I have tried to get my money back from*** and they tell me final sale and won't refund my money. I want my money back from*** and I want Printerpix to either lower their shipping or don't sell this misleading product.
I want them to be truthful regarding the $49.99 shipping on the *** description or not sell this product. It is very misleading.
Revdex.com CASE#: ***
Dear ***,
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We try to be as transparent as possible on all our deals with our Partners. The terms on *** clearly state that the Shipping & Handling costs are payable separately on redemption. Here is the deal page for what we think is your product (no voucher details given on the complaint):
***
You can see that it's clearly states that shipping and handling is not included in the final price and you can check how much it will then cost you to ship these product on this link too.
We kindly request you to contact *** within 7 days of your purchase to receive a refund. If you need to receive a refund from ***, kindly contact us at [email protected] with your voucher details and the necessary information so we can assist you further with your voucher refund on ***.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I still feel it is misleading because what they are stating is that we have to do investigative work before we buy the ***.
I will only accept their response if I can get my refund back which I have submitted on Wednesday, November 7th @ 1:30 CST
Revdex.com CASE#: ***
Dear ***,
Please note that your vouchers refund has been submitted to ***.
Kindly allow 2 to 5 days for the amount to arrive in your account please.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Even though I was not able to get a refund, I was given a credit that I could use for other products via ***'s website. Thank you Revdex.com and PrinterPix for your assistance in this matter.