Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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Received canvases which were of extremely poor quality, most too dark or zoomed in too close
I purchased nine canvases with plans to present them as Christmas gifts. They were of our 12 year old Lab that we had to put down in May, so I was excited to get them on 11/21/2018, which was in plenty of time. However, I was extremely disappointed in the quality asa lot of them were dark and too zoomed in to even fit the canvas properly.
I immediately contacted the company via email and corresponded back n forth with "Sage" for quite some time for several days, even sending hm some pictures of the canvases. Despite receiving NUMEROUS apologies, there was no attempt at any resolution or solution. I inquired whether I could just get another product and was advised to just upload pictures for the project with no further instruction. For me to submit such a project would require additional fees, despite me being out $60 plus already.
I have since responded to "Sage" again with no reply, sent email to the company directly, left voice message requesting call regarding this matter and attempted to call, but was on for about 20 minutes before hanging up on 12/18/2018.
For clarification, "Sage" and I exchanged emails from 11/22/2018 to 12/5/2018, on an almost daily basis with absolutely NO OFFER of a resolution coming from that company. Absolutely unacceptable, but completely understandable when I see all the complaints filed against them. I guess I would expect *** to do business with a more responsible and qualified partner.
Refund.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see from our internal systems, you did receive the products that you paid for (see attached screenshot of the files that were submitted to us to be printed). We would like to let you know that it's in your responsibility to make sure the picture is fitted inside the red square frame on the website (the rest will be wrapped up around the frame) as we provide a self-service offer that will allow you to personalize your product with your treasured pictures yourself.
On the 12/5/18, one of our customer service representatives did offer you to redo your project for free and add it to your basket, so we can offer you a free replacement as a commercial gesture. Please note that we would be more than happy to offer you 5 of canvases for free.
However, for all the misunderstanding and delays that you have been through, please be reassured that $16.99 your shipping fee will be refunded and cleared back to your accounts in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
This company is a SCAM and I do not believe anything they say about a refund for my shipping until it's back in my account. First of all, I find it interesting that they never mentioned that they refunded the crappy deal back in my *** at the time this complaint was originally filed. Yet, they failed to respond to Revdex.com until now. Their solution was for me to do the deal over and repay their ridiculous shipping costs. It is absolutely no coincidence that I traded in that *** for another deal right before this response.
I made it very clear to *** that they should be held responsible for this type of deceptive practices, as well. We consumers purchase deals through *** with a level of confidence that they work with only ethical companies.
To now try to blame me for their extremely poor quality product, which appears to be a persistent problem is ludicrous. Furthermore, their sorry, half-baked attempt at a solution was just thrown out without any intention of follow thru. As my complaint noted, I reached out about resubmitting the pictures; however, the system wanted me to repay the ENTIRE cost and shipping. When I attempted to get clarification and assistance, they stopped responding.
Please do not close this complaint as resolved, because it's not.
Thank you
We are sorry to hear your concerns but we can reassure you that a refund of $16.99 was processed on the 2/8/19 with the following tracking information: ***.
Regarding the compensation we've offered you. We kindly request you to start your project,finalise it and add it to your shopping basket.
Kindly let us know once this has been done , so we can finalise the compensation.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards Printerpix Team
I have not received my order placed on 11/26/18 (#***). I have sent three emails and messaged you but have gotten no response. Unacceptable.
I placed two orders with you on November 26, 2018. I received the second of the two, however the first order I placed (#***) still says it is being made. It has been 21 days and it is a week until Christmas. Your processing and delivery times are a blatant lie. I have emailed you guys three times but now your inbox is full and I cannot contact you. I have also reached out via *** message. I would like to know why I have not at least received any information about why my order is taking so long and why, although I ordered a month before Christmas, I have to disappoint family. Iactuslly liked the one order I did receive but due to your company neglecting its customers, I will never order from you again.
I want my items delivered! If that is not possible, I want my money back ASAP.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your orders were delivered on the 12/12/18 and 1/2/19.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($23.99) of your shipping fee will be refunded and cleared back into your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Yes, I received my orders. If you had problems viewing my order, why couldn't I have been contacted. The fact that no effort was made whatsoever will be why I will never use this company again.
Placed an order through*** on 11/30/18. I was told by customer service that it takes 7-14 business days to ship. It still has not shipped.
I see that I am only one of almost 90 complaints regarding shipping. Purchased a custom dog blanket through*** on 11/30/18. Order number ***. After a week, I contacted customer service on December 12th regarding when it would be shipped, who told me that it takes 7-14 business days in order for the product to ship. It's still in production! I was told, via email from Hayden PrinterPix Customer Care Team on December 14th, "I would like to tell you that having checked your order status I see that your order is in the last stage to get dispatch and it will be delivered to you very soon." It is now the 18th of December and the website shows that it is still in production. This is unacceptable.
I would like half of my shipping costs to be refunded. The shipping I paid was $16.99; I would like to be refunded $8.50. I cannot believe this is still in production as it is one of their own designs, very simple and no digital images whatsoever. This has gone beyond ridiculous.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your order correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
It took just Shy of a month to get here. I want my shipping cost refunded.
(The consumer indicated he/she ACCEPTED the response from the business.)
A partial refund is acceptable
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund $14.99 will be refunded and cleared back in your account in the next 2-3 days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Customer Service states that my order is ready to ship and waiting on a shipping date. Same status for days with no results.
Orders: *** were placed on December 10, 2018. According to their website the production time is 5 days. I started calling on December 16, 2018 asking for tracking information and was told the items were already printed but a shipping date was not set yet but I should receive tracking information within 48 hours. I asked additional questions and was hung up on. I called back on December 17, 2018 and was told the same status and was also hung up on. When I called December 18, 2018 I was given the same status a third time and hung up on. I do not feel like I will receive my product. This company seems to be scamming people out of money and not delivering anything!!!
I want the product within the timeframe promised! IF they do not deliver.. then I want a REFUND.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your orders were delivered on the 12/20/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Was missing a blanket from my order was told it would ship out asap. This was three weeks ago. I have contacted them threw facebook, email, chat, phone (long long long wait) George Smith said it would be out soon. I can prove all my messages if needed. I can't even get in contact to get money back. This was my last resort hopefully it helps. I have been a loyal customer for 2 years and never had these kind of problems but will never go threw them again now.
Hi melissa,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I ordered two custom photo blankets on 12/6/18 and was told it would take 7 business days to ship. I spent over $40 and have received nothing.
On 12/6/18 I ordered two custom photo blankets for Christmas gifts for my sisters. I asked they be shipped to me so that I could wrap them and send them on to my sisters. My order has shown in production 50% since 12/7 and when I contacted Customer Service Live Chat on Friday, I was told that they expedited the process for me and I should receive them this week. Nothing has happened and it's still at 50% production. So I contacted customer service again today, live chat, I waited through 99 customers in the queue and when I was asked for my order number. The customer service rep LEFT the chat. I waited yet again through their 99 chat queue for the very same thing to happen. This new rep LEFT THE CHAT. So for the third time, I explained to them my complaint after waiting through their chat queue, that I would be contacting the Revdex.com and would like a refund. I asked for a supervisor, this representative immediately LEFT THE CHAT. I have video and screenshot proof that they do not handle their customer complaints and do not offer any kind of refund or acknowledgement of their wrong doing. I tried to call the customer service phone number multiple times this morning that's provided on their website, 1-888-322-6733 and the # is not a working number! It says they are not accepting calls at this time. I am truly scared that I paid money to a scam company. I want my photo blankets, and I want the shipping refunded immediately.
I want my photo blankets to be shipped immediately and I would like a refund for the shipping costs for the inconvenience.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through we would like to let you know that a partial refund ($29.99) on your shipping fee will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you for refunding the shipping fee of $29.99.
Yes I did receive the blankets.
Horrible company after waiting 8 days for a rush order with a 2 day delivery fee paid I still have no idea when it will be done. The people on the phone lie to you and give you the run around. I tried to cancel my order and get my money back and he basically said I cannot cancel my order and they will not refund my money. I will have to wait till I get the order.
Hi Stephanie,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
After 15 days of consistent lies about my order being "on the way" to me I was finally allowed to canceled my order on December 21st and was promised a refund which I have still not received to this day. I figured I'd wait till after the holidays and try again for my refund. I know I have already lost my groupon payment but I'd like the extra money that I spent especially the $45 for the 2 day rush that obviously is a joke. One would think if you place an order for Christmas cards on Dec 6th you would get them in time to mail them out before Christmas. I placed an order with *** for the other presents I bought on December 21st and received them 2 days after Christmas. Serves me right trying to find a cheaper company to order my things from. I will stick with *** from now on.
Ordered and paid for products which I was told I had to pay again to get codes for items I haven't made yet though it states I have 3 months to make.
Purchased coupon codes from printerpix on 12/4. Paid with***. Receipt confirmation attached. I attached terms as well which shows I have 3 months to create. It also says I'll get in time for Christmas if I order by December 12th so I ordered Christmas cards and some of the items on the 7th.I received an email saying my order was received on December 7th at 5:33pm and it was in production. Order number*** on the email with a click link.Invoice is attached above, and it shows I ordered 6 things out of the 11 items I paid for. ( I bought 5 wall calendars and ordered 2, I ordered 1 blanket but haven't made it yet, 3 photo books, but only ordered 1, 10 Christmas cards, and 1 custom key ring. But when I looked after 8 days, it still showed on the site it was in production. I called and was told by customer service they had 14 days to get it out which would be December 24th. While this alone is unacceptable,( you can see in the website email I received it says to order by Dec 12th to get for Christmas) but the bigger issue was I was told I would not be able to get the codes for the items I had yet to make because I must do it all at once on one order. This is stated no where and beside each of the codes in the email it says valid till 2019-03-08. He said I had to pay him upfront for shipping for items I've yet to even order. If you look at the invoice from Treasured Gift, you'll see I had to pay an additional 31.36 which was billed to my*** account just to get the first order. I've tried to make the other items but if you see the screenshots, it shows a charge in the cart instead of 0.00 so I have currently spent over 100 dollars and still received no product and no promise I'll get my other item codes. I've complained to the company and opened a*** dispute. I have not heard from the company via email or phone and it's been over 4 days since I contacted them.
I want a credit on my account. I have not seen any tracking information this has been made or sent and I only show on the website that part of the 100.00 order has even been started and was told the other items can't be ordered though I already paid for them.To me, it's a scam. I pay for something which is also advertised with a "Get free shipping button" only to buy the items, pay 70 dollars, spend hours to make the ones I need now for Christmas and then submit the order to then be charged an additional shipping fee of 31 dollars and still believe I'll get it in time to mail out for Christmas. Seriously- they're Christmas cards. When I call the company and ask why it hasn't been made yet 6 days after receiving an email, I'm told I can't cancel it or expect it before Christmas or I'll be charged a cancellation fee! I ask how do you expect me to pay a cancellation fee when I've already paid for the items and still have 5 more items to make before the deadline in March of 2019. When I explained I was trying to order the remaining calendars and create the blanket I'd already paid for, I was told because I didn't order them all at the same time, I could not use the coupon code and would have to pay again. I told him this was illegal and he put me on hold. I was on the phone for 50 minutes! He came back and told me he'd email me the voucher codes for the items I'd already paid for only if I gave him money for shipping now. I told him I couldn't pay for shipping on items I've not made yet and this didn't sound legitimate. I told him I'd open up a dispute with my credit card company since I wasn't getting what I paid for. I called 888-*** at 11:35 am on December 13th and show the call lasted 51 minutes and 48 seconds. This was the last time I spoke to this company. This was after 3 other attempts where the phone was never answered between 8:29 am and 11:29am.
Revdex.com CASE#: ***
Dear T,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service te*** when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our representatives has contacted you and that a resolution has been offered.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Te
(The consumer indicated he/she DID NOT accept the response from the business.)
The response they sent me was incorrect and said I ordered 2 cards and not 10 and didn't address the fact I got the wrong keychain. I sent a picture of the screenshot of my order and sent it back with another email saying how bad the service was. I then received this latest email apologizing for the delay and offering to reimburse me for 50% of the shipping. Seriously- I should get reimbursed for the total ount paid. I had no Christmas cards to send and no gift keychain and they want to only pay for half and then make the remaining 8 cards and send them to me. When do I send these out? For April Fool's day? They were Christmas cards! Horrible service. I want my full refund back. I should receive money just for the time spent dealing with this company and complaining to the Revdex.com.
Here I copied and pasted the correspondence emails:
T***
Jan 22, 14:33 GMT
S,
once again you are incorrect. You sent me a screenshot of what your people entered in, not what I ordered. Here is the order summary from my email which shows what I did indeed order. It shows 10 custom cards. I can not control what you enter in after I place the order so please don't send me your so called "proof" saying I ordered 2 cards. I would never order 2 cards when I paid for 10. Regardless of the fact I finally did receive 2 one day before Christmas did me no good anyway. You have not only provided horrible service but tried in every imaginable way to refuse my refund and I've filed a report with the Revdex.com which you also didn't respond to. Amazing timeline also for your response here- today is January 22nd. Were you dealing with the lady who is still looking for the keychain of some random kid you sent me? You should give me a refund not tell me you'll send me 8 more cards a month after Christmas. Pathetic Customer Service and automated emails from your company. Disgusted.
- T
feel free to look at my screen shot which is the accurate one dated 12/18
Attachment(s)
printerpix order summary.png
Then he sent me this, another automated reply:
S*** M (Printerpix UK)
Feb 8, 15:05 GMT
Dear T,
Thank you for contacting Printerpix.
I'd like to start by conveying our most sincere apologies for the inconvenience caused. I'm really saddened to hear the time this matter has been taken to be resolved.
All personalized gifts are special in many ways, with one of them being a sentimental gesture that harbors indescribable ount of emotions. There truly is no price tag on special occasions which we truly and completely understand. Being a customer myself, I can completely empathize for the level of frustration caused when dealing with this.
The series of events leading up to the delay in solving your inquiry has been flagged and being investigated with the senior management of all departments. Rest assured, we are taking every detail of your feedback extremely seriously. With measures being implemented in all areas - especially our customer service.
In this case, what we can do is we will be happy to place the order for you for the 8 cards and the key chain which you have received. Also, we will be happy to process a refund for the 50% of the shipping & handling charges for you.
Please reply back to this email so that we can assist you further.
Looking forward to hearing from you soon.
Once again, please accept our sincere apologize for all the hassle.
Should you have any further questions, please feel free to contact us.
We wish you have a wonderful day!
Kind Regards,
S*** M
Customer Care Te
Printerpix
ATtached are screenshots of further proof. I haven't even ordered the blankets, or other items I paid for in December but they refuse to give me a refund.
(The consumer indicated he/she DID NOT accept the response from the business.)
I received a phone call yesterday and the gentleman listened to my complaint- finally someone listened- and when I asked for a refund back for the things I've paid for and have not still received, he said he would have to contact his manager and call me back. I don't believe that is sufficient yet to close this case when nothing yet has been resolved.
Tmy
Dear T,
We can see the promised refund of $31.36 was returned back to your PayPal account on the 3/11/2019 by our accounting team.
If this is not appearing in your account or bank statement, please kindly reply back so we can investigate further if required.
Once again we apologize for the delay and any inconvenience caused.
Best Wishes,
Printerpix Team
No communication back from company, with numerous tries from me.
I placed an order for Christmas presents on 11/19/2018. Checked delivery status a week later to see where it might be. It showed nothing. Contacted customer service numerous times and never received an answer back. Wanted the order canceled but could not get anyone to answer me. Spent over a half hour waiting for someone to pick up the phone and when someone did answer I ended up in India. there is no direct line to Printerpix in Lake Mary, FL. When I was finally able to speak to someone they told me it has been shipped. As of the day I just called? I should have had this order weeks ago and I am not at all happy that I can't speak to someone actually at the facility in FL. Which makes me think the address for this company is bogus. This company should not be allowed to do business on line.
I want to talk with someone that is actually at the Lake Mary, FL location and let them know that the India call center is not helpful.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Revdex.com CASE#: *** - this is why I filed a complaint with this company. They have not made good on what they responded to back on 1/24/2019.
(Preinterpix: As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($ 23.99) of your shipping fee that was paid. It will be cleared in the next 2-3 working days.) the above stated has not been completed as I knew it would not.
Revdex.com CASE#: ***
Dear ***,
Please note that a refund of $23.99 was processed on the 2/4/19 with the following transaction ID: ***
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards
Printerpix Team
Ordered product 11/18/18. Have not received it, company does not answer calls. Sends generic emails in response to my emails.
I ordered a collage blanket through *** for Printerpix. I placed my order on 11/18/18. The order was never sent, the company does not answer phone calls, and I get the same generic emails sent in response to my emails to them. I checked their [Social media] *** site and see MULTIPLE people with the same issue that I am having. I have corresponded with "Stephanie" and "Samuel" through email and they all say the same thing every time.
[ copy of email provided]
I have asked specifically where my order is in production, and they dodge the question. This is a Christmas gift and was supposed to have been delivered weeks ago. This company is either a scam, or they have EXTREMELY poor customer service.
I want a refund. I ordered this as a gift for Christmas and it will not be here by the time my family party takes place. I ordered almost a month ago.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your order was delivered on the 12/24/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I placed an order on 11/30/2018, I have yet to receive an update or a response to any of my emails in regards to my purchase.
My order number is ***. I have sent multiple emails including the following dates: 12/10 and 12/13 again I received no response. There policy states items should be shipped out within 10 business days for an order placed on 11/30 I do believe that I am well outside of that service level agreement. I believe a response to my inquiry would have also been nice.
I would like my items overnighted to me before Christmas as well as an additional store credit for this inconvenience.
The company responded to my inquiry after I received my items.
Printerpix used deceptive tactics to get me to overpay for Christmas cards.
I purchased a *** code for 75 cards through Printerpix for $12 leaving me to only have to pay for shipping once the cards were ordered. I went to the site, designed my cards, then went to purchase them. I entered the *** code and entered 75 into the number of cards I needed. Shipping was $9.99 which seems outrageous, but $22 for 75 cards still wasn't a bad deal. My order took 2 weeks to arrive and when I received it there was only 1 card in the package. I went to look at my receipt but the only receipt provided is an internet page that can be easily updated on their end. No one orders just one Christmas card and certainly no one who has already paid for a deal for 75 cards. I know I ordered 75 cards, but have no way of proving that since their receipt is internet-based. At the very least, someone in customer service could/should have questioned an order of 1 card if the order came through that way. I know have less than 2 weeks until Christmas and no cards to send to anyone and one very expensive $22 card.
I would like to be refunded for the *** cost of $12 and the $9.99 in shipping. I would be willingly to pay the price is one card, but not $10 in shipping as it, obviously, doesn't cost anyone $10 to ship one card.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We have checked your orders and can confirm you had inadvertently ordered one greeting card instead of 75 on your order. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout and in your invoice. The same is also stated under our Terms and Conditions.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we will process a refund on your shipping fee ($9.99) that were paid. This amount will be cleared back in your account in the next 2-3 days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I ordered product on line 11/1, have not recieved as of 12/17, sent several emails to business, no response, phone # doesn't go thru.
I purchased order # *** containing 2 personalized blankets on 11-1-18. I contacted the customer support group via email on 12-3-18 and was advised that I would get an update including the eta of shipment, but I have not. emailed twice more with no response, attempted to contact cst svc @ 888-322-6733 several times today, call doesnt go thru.
delivery of product asap with discount or free due to inconvenience.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through we would like to let you know that a partial refund ($14.99) on your shipping fee will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Are not responding to my emails about why there is no progress on my order
Placed an order on Dec 4th. Since Dec 7th my account only shows order 50% done. On Dec 9th there web page said there system was down and that issue would be resolved by the next day. It has had the same message all week and my order shows no progress. I have sent 2 emails this past week asking about what is happening with my order. They have not emailed me back. I wanted the items for Christmas and am not sure I will get them.
I would like the job done and a response on when it will be done.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing files issues when extracting your files and from what we can see on out internal system is that your orders were delivered
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($19.99) of your shipping fee will be refunded and cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Company offers that your order will be filled within 5-7 days. Not following this / providing information of delivery.
I ordered from *** 10 Mugs. Order was placed on 11/25/18. There is still no shipment, when I checked 12/17/18 - one person told me the order was not started. The next person told me it was in final stages of production. My order number was *** . I decided I wanted to cancel since it will miss Christmas for delivery. They want to change for me that rather than refund me for this horrible service. Their 888 number often just hangs up on you so you can't get through to them. I paid $35 for*** then $49.99 for the shipping. Still no product or an estimation of when the order will be filled.
I either want a complete refund (*** and shipping I paid them), or if they do complete the order a discount on shipping, or them to pay for the items to be delivered by Friday, December 21. If I don't have the items by the 21st I don't need them.
They shipped the product. You may close this one.
Printerpix ordering system is not processing orders correctly. I placed 3 orders for 25, 25, then 100 cards and only received 3 individual cards.
Order #: ***
Order Date: 11/24/2018 2:42:41 PM
Payment Status: Paid
I placed this order for 25 cards, but then noticed it stated on website only 1 card was ordered. So I placed the order again.
Order #: ***
Order Date: 11/24/2018 2:52:17 PM
Payment Status: Paid
Placed the order again, thinking I put through an order for 25 cards correctly, that the first order was my mistake, and then it happened again. 1 card was ordered.
Order #:***
Order Date: 12/3/2018 5:26:19 PM
Payment Status: Paid
Last and 3rd order, I ordered 100 cards, again, only received 1 card in the mail.
I have placed 3 orders, 25, 25, then 100 cards. Each order only mailed me 1 card. Something is wrong with their ordering system.
I have contacted them numerous times. Getting automated responses. Tried contacting the company through email, phone, can't get through to a real person.
Tried contacting the company today, and now getting a bounce back saying their inbox is full.
I would just like to be refunded the cost of shipping that I paid for each order. $4.99, $4.99, then $9.99 for each order.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see that one of our representatives has contacted you and that a resolution has been offered today on the 05/03/19.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I wish to be refunded my shipping costs for products not sent in the amounts that I ordered. Instead, Printerpix has waited almost 2 months to respond to my requests. When they finally responded, they asked me to place my order again, once for $19.97 shipping for Holiday cards and then again for $9.99 shipping for Holiday cards. Why would I want to use their system again that only sent me 1 individual card? Holidays are over. They are ripping customers off by charging outrageous shipping costs and not fulfilling orders in the amounts requested.
(The consumer indicated he/she ACCEPTED the response from the business.)
I have accepted their response and refunds have been issued.
Dear ***,
From reviewing your account we can see all the following orders:
*** / *** for $9.99 transaction ID: ***
*** / *** for $5.77 transaction ID: ***
*** / *** for $4.99 transaction ID: ***
Have been refunded in full on the 3/15/2019 by our accounting team. If for any reason this is not appearing in your bank account or bank statement, please get in touch with us so we can investigate further if required.
We apologize once again for the delay and all the inconvenience caused.
Best Wishes,
Printerpix Team
I ordered 2 blankets from this company on 11/27/2018 and paid 24$ for 7-10 business day shipping. My items still have not been shipped.
I ordered 2 blankets from this company on 11/27/2018 and paid 24$ for 7-10 business day shipping. My items still have not been shipped. I have emailed this company multiple times and never gets correspondence back. I have also called and have waited on hold for more than 45 minutes with no answer, on the live chat option on this companies website representatives will not give you any information. It will connect but there is never a service rep on the other side. I have been told my blankets were in the last stages of production and they have been that way since the day I ordered them. After checking for any shipping information I see that one of the two blankets I have ordered has been taken off of my tracker and my order form so I have paid for these items for them to disappear and to never be shipped. I ordered these items for the Christmas holiday in well enough time for them to be delivered in a timely manner and I am still waiting on these items.
I would prefer for a total refund and or my items to be delivered ASAP.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through we would like to let you know that a partial refund ($11.99) on your shipping fee will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
If I could give this company 0 stars I could. Unbelievable and horrible customer service. I can't honestly understand how the company could still be in in business.
I have attempted contacting the company multiple times in multiple ways and have received absolutely no help in correcting issues that are THEIR fault!!!!
I ordered 10 books through a *** deal and when received, the printer only printed half a photo in all 10 books. When contacting customer service I was told to send an email with a photo of the error to customer service, which I did. Its been 2 weeks with no response. Now when contacting customer service via telephone, I wait for half an hour on hold and then the call drops with nothing. I attempted their live chat and every few minutes I go from 18 in the queue to 25 and then back with no response. I attempt to email their contact us box and I get a response stating that the box is full and not accepting messages.
BEYOND REDICULOUS!!!!!!!
Hi Jessica,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I have placed an order using a *** and paid for shipping, I then only received 1 out of 25 cards. I have tried several times to contact printer via phone and email, finally got into contact with Syid today and he said it was an error on my part and wanted me to pay for shipping again. I have already paid shipping once 4.99 for 1 card .They told me it was my error because they only sent me 1 card and that I would have to pay the shipping again to receive he rest of my cards. Also no one ever answers the phones, I called twice only to be put on hold for 40 minutes each time before hanging up. They have a great product but the service is awful and they do not honor their own business.
Hi Stephanie,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
Order a product. They sent me the wrong product. Have offered to send back and have them send me the correct item. Their customer service dept unhelpf
I have tried reaching out to you guys on *** as well. I have now called the Revdex.com and my credit card company to seek a refund. This customer service is ridiculous, been dealing with this for a month. It really is not that hard of a solution. Send me what I ordered
From: ***
Sent: Thursday, December 13, 2018 2:44 PM
To: Support Pix US
Subject: Re: Fw: Your Printerpix.com order number: *** Confirmation
What does this update mean? YOU GUYS SENT ME THE WRONG PICTURE. HOW MANY TIMES DO WE HAVE TO GO OVER THIS? I GOT THE PACKAGE WITH WRONG PICTURE IN IT!!! CAN SOMEONE PLEASE CALL ME. I HAVE TRIED REACHING OUT TO EVERY POSSIBLE WAY. ***
[ email correspondence redacted]
I want the product i ordere pretty simple. This is my last resort. Above i attached you the email chain i have had with them. Have tried reaching out to them every way possible. Phone call, email, live chat support, ***. its like they almost refuse to correct their mistake!! Infuriating
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please be reassured that a replacement order has been generated for the incorrect product that you received.
Replacement order number: ***
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $ 9.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team