Printerpix

Very Poor Customer Service.
My experience with PrinterPix has been terrible from beginning to end. Not only was my Christmas card order completely messed up (I only received one card instead of 25 cards), but the customer service was unresponsive other than "generating tickets" and occasionally sending automated emails explaining delays due to "high volume" of issues. Eventually it became too late to resolve the issue as Christmas was over. Basically I ended up pay $9.98 for one card. I don't even want a refund, I just want to terminate my association with PrinterPix. I have trying to close/deactivate my account and expunge all information in my account including my credit card information for the past three weeks using their "Chat line" and emails. I have been promised it would be expedited and deactivated within 24-48 hours twice, but three full weeks later my account is still active.

Horrible, horrible, horrible company! I have NEVER had this happen where I ordered a product and have the company not send the order then continue to give you the run around with empty promises from an automated email with the same response over and over! Kind of like the responses to everyone on here, anyone notice they are ALL the same. The positive reviews on here are most likely from the company themselves because there is no way anyone has anything good to possibly say about this company!

Photo uploader does not work - despite multiple contact attempts the company has refused to fix the problem so that I can use the service.
I'll start by saying I have made 5 photobooks in the past through Printerpix; I love the services this company provides, but lately I am extremely disappointed and turned off by the service I have received. I have felt very demeaned and as though my intelligence has been insulted due to Printerpix. They have all but refused to help fix the problem I have been having for a month now.

I have an open Printerpix order and I have been having a few problems with the photo uploader. Lately they have been having a problem with the uploader, but I have called and emailed quite a few times since early December to no avail. Every time I contacted the customer service department to check how I can get the issue fixed I get the same response: "restart your computer," "clear your browser history/cookies," "use ***," "use a desktop computer," or "wait 24 hours." Obviously I already tried these solutions and none of these solutions work and I am tired of my intelligence being insulted. None of these solutions work, otherwise I wouldn't be calling to get it fixed.

More recently, I have called 5 times since Friday. Each time you say that the upload servers are down and I need to wait 24 to 48 hours and you "promise" it will work again. It doesn't. This solution is entertaining because your entire business relies on uploading pictures. If the uploader hasn't worked for the last week this seems like it would be a huge issue.

Do not use this company. They produce great results, however there are many other companies that do the same thing that have much better service.

Received the wrong item
They sent me the wrong item when they advertised that it was something else.

Received duplicate of a photo book but I ordered a different one
I received the photo books on 11.25.18, once I opened the box, I noticed I have 2 books that are the same, the same day I emailed Printerpix to get the right but because in my Order showed I ordered 3 different books and they have send me the wrong one. Once I received a replay that they will ship me the one I'm missing, it has been 3 weeks and I still have not received the missing book. I emailed them again and I got no response back, I tried calling and every time I spoke to customer service rep, they told me I made that order and that I ordered 2 of the same book, but that is not what my order form showed. I have been trying to get a replacement book for 2 months now and no one is trying to help me with that at all, they are blaming me for ordering 2 of the same books.

Ordered product on 11/22/2018 its now 1/11/2019 been assured by multiple support personnel was being dispatched, still hasnt.
Ordered metal prints from vendor on november 22nd of last year 2018, I also placed 3 other orders that same night (all of which have been delivered for over a month now), one order has been stuck on production finished awaiting dispatch from warehouse since the first week in december, I have called phone support, used their chat support numerous times on each, and hav attached chat transcripts of their support technicians assuringme the issue was being escalated and resolved, that I only needed to wait a week or two, Ive gone through this same cycle three times now every two weeks.
I speak with a supervisor who assures me it is being remade, but the last time I was assured that was december 27th, they print and ship orders within 2 weeks, theres no excuse or reason that this should be taking this long.
They also claimed to have "started an investigation into a refund" when I demanded my money back after still receiving no product, employees were extremely unhelpful, kept promising things with absolutely no follow through.

Products not delivered within timeframe given on website
Order #: *** Order Date: 11/28/2018
Order #: *** Order Date: 12/2/2018
Order #: *** Order Date: 12/2/2018
Order #: *** Order Date: 12/2/2018

I placed the orders above and paid for the products plus an additional $69.96 in shipping charges. The delivery timeframe from their website states
" Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner! Delivery will depend on the shipping method selected at the time of placing the order, which could be anything between 1 and 8 business days"

According to this time frame I should have had my delivery by 12/19/18 in time for a planned departure of 12/21/18 for Christmas. Their website shows the progress of each order and when it appeared they were not being processed I made numerous phone calls and emails. When I was able to get through to them by phone I was assured that they would be to me within the stated timeframe. Responses to my emails were "canned" as if they did not read them.

All of the items arrived after my departure date, which meant I was unable to bring the gifts and once I returned home I had to pay shipping to send them all to their destinations.

I have reached out to the company and asked for a refund of shipping charges and again received a canned response.

No response in weeks to refund request
I ordered a 4pk custom mug set from them and not only did they send me a single defective mug (an image was supposed to come up when you put hot water in the mug); they also only sent me 1 mug.

I have sent 2 emails now with no response about getting a refund for broken / insufficient products.

I ordered a canvas from Printerpix on Dec 20 2018 It is now Jan 10 2019 and I haven't recieved it.
I ordered a canvas from printerpix on 12-20-18 and still have not received it. I called customer service on Jan 10 2019 to see what the status was on it and was put on hold so that he could look at the status after being on hold for 5 minutes I hung up and called back. The same guy answered and I told him that I had just called and was put on hold this time he stayed on the line took my order # which is *** and proceeded to tell me that the order was ready to ship they were just waiting for
a shipping order. This made no since to me.So I looked up to see if there had been compaints on this company and sadly there were tons. I ordered a 16X12 photo canvas for 20.97 including tax. The order # is ***. The product code is
Canvas_F18_16X12 Product Type is Platinum Canvas I
used my *** card to pay for it.

They have yet to fulfill an order I had placed on 11/25/2018, after several emails, phone calls and promises that it would be shipped in 4 to 5 business days there is nothing. I used *** so I will just have to cancel, they refuse to respond.

Product ordered 12/1/18. Never shipped from the business. When I try to talk to someone, they cannot give me a straight answer as to where it is.
Purchase date 12/1/18
Order number ***
Paid with *** and ***. Paid $13.99.
I have talked to 6 different people at Printerpix.

No one can tell me where my order actually is. They justkeep saying that it will be shipped as soon as possible. I do not like that they have my daughters picture. It scares me. It was supposed to be a Christmas present and I still have yet to receive it. The tracking has not moved. I was told I would get a tracking number on 1/8/19. I have yet to receive it.

I placed an order with this company on 12/5/18 and still have not received my merchandised. I've contacted this firm by email, phone and chat.
I placed two orders with this firm on 12/5/18. According to the status online mynmerchandise has been at 50% for 3 1/2 weeks. My function has passed and I had no gifts. My order is for 14 custom mugs and yet they had no problem collecting monies for this merchandise to $99 dollars for the shipping.

Order #:***
Order Date: 12/5/2018 10:30:53 PM Payment Status: Paid

Order #: ***
Order Date: 12/5/2018 10:22:42 PM Payment Status: Paid

According to their website here are the standards for shipping merchandise and the are not in compliance.

How long will it take for you to deliver my order?

2 months ago Updated

Follow
You can track the status of your order(s) under "Track Order" after logging in to your account on our website. For example, US customers can track the status of their order on this link.

Each personalised gift is produced using different processes, making the production time frame vary for all orders placed. Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner! Delivery will depend on the shipping method selected at the time of placing the order, which could be anything between 1 and 8 business days. To keep you updated - you'll receive an email from us as soon as your order is on the way!

I've called, emailed and chatted and continuously receive the run around. I've taken screen shots of the communications that took place in writing I.e. by chat and email.

Products were ordered on 12/7/18, with stated cut-off of roughly 12/12/18 for Christmas delivery. Still do not haven't - expected 1/14/19.
Two custom photo mugs were ordered on 12/7/18, way ahead of Christmas Order cut-off date. Order number is ***. Did not receive gifts in time for Christmas. Mugs are showing as shipped with a estimated arrival date of 1/14/19. Recipients for mugs/gifts will no longer be in my vicinity and I will have to pay to ship them their gifts. Would not have ordered if not led to believe I would have product in time for Christmas.

Product was not what was ordered- Defective and they want more money to process the right one
Ordered a blanket on December 18, 2018 for a gift-- Paid the extra fee for delivery by Christmas and the blanket did not come until 28th of December..Called the company and they only offered to refund the blanket price NOT the shipping on Dec.26th....

George S (Printerpix USA)

Jan 3, 17:05 GMT

Dear ***,

The refund of $24.53 was requested on 12/26/2018.

Received the Blanket on the 28th of December and the blanket was the wrong size and then DEFECTIVE as the photos show-- Ink all over the place-- I called them on Dec 31st to now as I am being told I need to pay more for the larger one that I was offered to upgrade to, I have uploaded all photos to show them what I got and the photo of the upgrade I was offered and did not get, still nothing--
George has asked that I pay shipping again of 12.00 in one email then 20.00 in another email but I feel I should not have to pay anymore for the original order that was NOT done correctly let alone was defective for a gift that I am still waiting to give !!!!

PRODUCT NEVER CAME, ZERO RESOLUTION AND POOR COMMUNICATION
I found this company through***, which I purchased a voucher to create a photobook for. After hours of uploading, designing etc. the product I submitted my order (and paid additional upgrades) on November 20th 2018. There's an option to view the status of the order online which I checked daily. After a week, I noticed that nothing was happening. I contacted someone on the live chat who told me there was an issue with the delivery address I provided (which is funny because in 25 years not a single company has had an issue finding it-especially because it's a single home). I said that's fine and provided a new one. a few days later I check again, no update. I send them an email, and they say the same and it will be sent to me in a week. I call in later, and am on hold for 25+mins. They tell me the same story but tell me my product has been printed and just waiting to be sent out. 3 weeks pass, it's still showing online it's waiting to be delivered. I call them back again 45 MINUTES ON HOLD. They tell me the same thing, they'll "escalate it" and have it sent out asap. From that time to today Ive sent in easily over 20 emails, contacted live chat 4+ times, called in 2 times and now there is zero response, my emails are even bouncing, if I do get a response its a general response which outlines all issues that my email could be regarding with nothing specific to help. Christmas has passed, and I did not have my gift to give because of this company. I paid additional fees, shipping costs, etc. and it is WELL PAST it's projected delivery date with no answer, explanation, reason, apology or anything. I am so saddened and disgusted with the unprofessionalism. I still don't know whats happening or if i'll ever receive it.

Original blankets had pictures cut off. Company said they were sending new ones but never came.
We ordered two photo blankets (order# ***) and when they arrived, borders were not correct and photos were cut off. We looked back at what we sent to them and we had borders correct. We contacted the company by email about this on 12/01/18 and it said someone would contact us within 2 business days. After 13 days on 12/13/18 when we still had not gotten a response, we decided to call. We were on hold for 1 hour and then the gentlemen on the line, which I believe his name was George, said that he needed us to upload a picture of the blankets. We told him we had already done that through the email 13 days before. He was able to find the email and see the pictures. He said ok we will be resending these out and you will get an email confirmation. When we told him we did not see an email yet, he said it would take 24 hours. Today is 12/21/18 and we still are waiting on this email that never came. So tonight we decided to call back because these are Christmas gifts for our son and daughter. We were on hold for 1 hour and 20 minutes and when rep came on the phone, it sounded like he was on a walky talky. We tried to explain to him what happened and it was an Asian gentlemen who did not speak good English and was having trouble understanding us. He said he would put in a request and I said no, we do not want a request. We have already called in before and your company said they were sending new ones out. I also asked why he would need to send in a request when the previous rep was able to see our email while we were on the phone and set new ones up to be shipped out. I asked if he could see if new ones had in fact been sent out yet and if not, does he at least see the information about our last call and when the blankets would be sent out. He then said let me check (not let me put you on hold for one second). Then it was dead air and I repeatedly tried to speak to the rep to see if he was still there. After assuming that he put me on hold, I waited for about 5 minutes before he hung up on us! We got an email from the company on 12/13/18 saying that it sees our issue has been resolved which it hasn't. We also got an email that same day to rate their service. I did not reply to that because as long as our blankets came in corrected, I was going to leave good feedback. So I may have to reply with negative feedback now. The companies recording says your call is important to us, but apparently this is not true! All we want is for this to be resolved and get what we paid for. We want the two blankets done correctly and shipped to us. It would be great to get them by Christmas, but at this point doesn't seem likely! Thats a shame that this company does business this way!

Company had guaranteed shipping before Christmas if ordered before the cut off date. Company falsely claims this as they do not follow through.
I ordered two orders #*** and #***, canvas prints through a*** voucher. I have contacted customer service multiple times by phone, email, and live chat. The customer service reps on all platforms are unprofessional and unhelpful. They will not give you any answers, will not indicate when your order will ship. I placed my order 12/6/18 and was told that both shipments would be delivered by Christmas. It is now days before Christmas and my family will be receiving none of their gifts, even though I paid $50.00 in shipping. It's a scam. Who knows if I will ever receive the prints. I was told today on live chat that my shipping charges will be refunded, but who knows when that will actually be. They still would not give me a shipment date on my order and I could barely get the rep to even answer me at all! Very unprofessional and misleading. I paid extremely high shipping rates only for the company to have my order still "in production " weeks later.

I have no received my product after paying $35+ for 2-day shipping!
I placed an order with printerpix.com on the 17th of December 2018. This is a very special gift to someone very close to me. I spent $35+ just on shipping in order to get my order way before Christmas. It is now 5 days later with no word from printerpix. I am very disappointed in the service I received. I have emailed them twice already with no response. I will NEVER order from this company again.
My order number is ***.

I still have not received an order that was place on 11/25/18 and charged on 11/26/18. (today's date is 12/23/18)
I ordered 3 items from Printerpix online on 11/25/18 and my credit card was charged on 11/26/18 for all three products. When I did not received a shipping notification after 10 business days on 12/7/18, I emailed the company requesting an update on the order. I still did not receive a response so my boyfriend called the company on 12/13/18. He was put on hold for 20 minutes and then was disconnected. I tried to call them again later the same day and after being on hold for 30 minutes, I finally got in touch with a customer service representative named Jason. I explained to him what my concern was regarding my order and that I wanted to make sure the 3 products were going to ship in time for Christmas as promised. I also explained that I was invoiced and billed for all 3 items but on the Printerpix website in my account there were only 2 of the items detailed under the tracking information. Jason assured me that all 3 items were ready to be shipped that day (12/13/18). I asked if there was any way he could change the shipping since I needed to take the one item out of town with me, he said there was nothing he could do. I assumed it was all shipped that day. Late on Friday 12/21/18 (just before 8pm), I got an email about the products just being shipped but it was for a different order number (shipping order number: *** vs. originally order number: ***). This order number and tracking number claims that the package will arrive by end of day on 1/2/19 which is not by Christmas as promised. I also have no idea if all 3 items are in this shipment because this order number is not on my account page so I cannot verify it or if it is the correct order. I called this morning Sunday 12-23-18 and have been on hold with them for 4 plus hours with no signs of them picking up today (12/23/18).
The items were: Stainless Steel Travel Mug, 60" x 80" Super Soft Ultra Plush Fleece Blanket, and 7" x 10" Metal Print.
The total of the items were $259.89 and the Delivery and handling fee was an additional $39.97. I had a*** code that paid for $250 and the rest ($49.86) was put on a personal credit card.
On their website, they state to give them up to 5 days for production and 1 to 8 days for delivery so even at the worst case, it should be 13 business days. It is currently 20 business days and if it does arrive on the 1/2/19, it will have been 25 business days (not including the holidays) and would have taken 5 plus weeks from placing the order to receiving it. So according to what is written on their websites, the products should have arrived 12/12/18 but now the estimated arrival date is 3 weeks later on 1/2/19.
Summary:
Order date: 11/25/18
Charged date: 11/26/18
Original estimated delivery: 12/12/18
current estimated delivery (with different order number): 1/2/19

Contacted the company 3 times: 12/7/18 by email to which no response as been made; 12/13/18 by phone (twice) - said it was being shipped that day; 12/23/18 - been on hold for over 4 hours and have yet to talk to anyone at the company to clarify (called 12/22/18 as well but the recording said it was closed and that is confirmed by the website).

I have three separate orders with Printerpix that have issues.
I have three separate orders with Printerpix. Order #*** that was purchased on 12/9/2018 I received the mugs but the two 11x14 canvases I bought with my order was not with the mugs and is not showing "in production." Order #62705326 that was purchased on 11/25/2018 was shipped out on 12/16/2018 which their website states that items will be shipped within 15 business days so my order may not make it to its destination by Christmas. And lastly, my order #*** was ordered on 12/6/18 has still not been dispatched even though I have been told by 2 different customer service representatives, one on 12/18/2018 via telephone and the other a week before through the websites chat. Both assured me that I would receive all of my orders no later than Christmas eve and that the two mugs I bought on 12/6/2018 are ready to be picked up and are only waiting for *** to pick them up. Then today I had spoken to Sradha at the customer service and she has informed me that the order will not be sent out for 7-10 more days which exceeds the time frame that is stated on the website . I asked for a number for the CEO and she refused to give it to me. I just want my order before Christmas day.