Printerpix

Sent multiple emails call and messages through social media and was never assisted or responded to.
I ordered an item from this company on December 3rd, after 2 weeks and no update I tried calling the company. The first call I spent and hour on hold and I had to hang up, the second time I called I got a gentleman that answered. He asked for my name and what my issue was. I explained to him that my item was still showing that it was in production and that since it was getting closer to Christmas already I needed to know what the up date was. He told me that my order was in fact in the shipping warehouse waiting to be shipped. I waited 3 more days and my order was still showing in production, so I emailed the company. It took them 3 days to respond to me saying that my order was in fact still with the production team and that he/she would escalate it to get it shipped out as soon as possible. After about another week and still nothing I messaged them on their *** page with a complaint, they responded almost 2 days after and then never to be heard from again. Yesterday I called and spent 2 hours on hold and finally hung up and them immediately sent them another email. I just now received an email saying that my order has shipped and it should arrive within 15 days. I no longer want the product and I will be requesting a full refund but since they never respond to their calls or emails I wanted the issue reported. After reading comments from other customers it seems as of this company is not operating correctly.

I purchased a product from the business and paid $38.28 for shipping for the product to arrive before Christmas and it has not arrived.
I purchased a product voucher from*** for $19.99. I on the same date went to the printerpix website to place the order. The website was very glitchy to begin with and I had a lot of trouble placing the order. Eventually I was able to place the order and on the confirmation screen for shipping there was an option for expedited shipping for the amount of $38.28 with the promise that the order would arrive before Christmas. That is the words that were right next to that option. I placed the order and soon realized that I was not getting any tracking information a couple days before it was supposed to arrive. So I immediately attempted to contact the business by telephone and was on hold for over 30 minutes, where I then send an email. I continue to wait on hold for an hour before I eventually hung up the phone. After this, I sent the business several emails, and attempted to reach out to them through support tickets. On the email address listed on the website it states to email them for any issues, and when you do so it says that the mailbox is full. I attempted to call them two separate days and both times was on hold for over an hour and unable to reach anybody. At one point I got lucky and was able to see the live representative chat box through the website, and click on it. After getting kicked out several times from it not connecting properly I eventually was able to get through to somebody after waiting nearly an hour for that as well. This person stated that my product would definitely be here by the 25th as it was going to get an upgraded ticket. I was also promised a call back to confirm the information. needless to say this call back never happened. I tempted to call again, and could not get through to anybody. Again, after waiting over an hour on hold. This business has very very shady business practices and it looks to me as if everybody is trying to dodge these issues. I have attempted to attach some of the evidence however I see that I cannot attach more than five. Of part of the attachments there is a screenshot of a whole time as well as the conversation I finally had with a chat representative. My product has not arrived yet which is why I am reaching out, and according to the website it looks like it hasn't even finished production yet.I cannot understand why a website would make such a faulty promise that they obviously could not keep, but what is even more upsetting than that is that I can't even get through to a customer service representative to get the problem resolved. I do not want any further business with this company. I don't even want the product anymore.

I placed the order 12/19 of 2018 at 3:53pm. Order ***. I attempted email contact on December 22nd at 8:42 p.m. I attempted to call them on December 23rd at around 6:30 p.m. I also attempted to call them December 22nd at around 2:30 p.m. I attempted to call them the next day and December 24th as well. All times being left on hold for over an hour and never reaching anybody. I also sent messages out on Facebook to them on Saturday and also received no response. Several emails were sent in between then and now. Again, no response. The sales rep I spoke to stated her name was clemencia.

I was sent a customized blanket I made and the product was incorrect. I have been trying to send it back so that's I can get it remade.
On Nov 3 I created a collage blanket from Printerpix. During the time that's I was suppose to get the blanket I noticed that I wasn't able to see what the blanket would look like so I contacted PrinterPix to see how I would be able to do so, they gave me the worst run around and I never got a chance to see what the product looked like. I finally received the blanket and it was wrong so I have been reaching out to the company to speak with someone about getting the blanket corrected. It had been almost two months and I still haven't spoken to anyone about my request, Inhabe been calling and emailing Printerpix for two months and all I get is someone will contact me

I have not received my product and it has been over a month. Customer service can't give me a reason why or when my product will be here.
I ordered 4 mugs on 11/27/18. I ordered a month before Christmas to ensure my gifts would be here on time. A week before Christmas they still were not here. I emailed customer service and did not get a response. I then spoke to live chat a few days later with multiple reps because they kept closing out the chat. I was told my products would be escalated and a priority to get to me. I was also told I would receive 50% if my shipping refund which I don't see in my account yet. Today, 3 days AFTER Christmas, my products are still not here. I reached out to live chat again and was given the exact same responses as last week. "We are so sorry, we escalated it, we made it a priority, we will refund 50% of shipping", etc. they still could not give me a reason why my products have not arrived. They couldn't tell me when they would be shipping out either. I am extremely frustrated and at this point if my products are shipped out today, I'd rather have a full refund. I spent $12 on *** and $27.98 on their site for shipping. Order numbers are ***.

11/30 placed order - as of 12/26 status still shows as "preparing for production (25% complete). I was told by phone it would be delivered by xmas.
11/30 placed order - as of 12/26 status still shows as "preparing for production (25% complete). I was told by phone it would be delivered by xmas. I've tried repeatedly to reach someone by phone, email and chat to get the status of my order and keep getting the same canned response..."orders are processed and shipped within 7-15 days). It's now been well-over 15 days and I still can't seem to get any information on the status of when my order will be sent out. I was also told that it was too late to request a refund. This company's customer service is horrendous and they have zero concern for customer satisfaction.

I was promised that my order would arrive within a certain date and it was not fulfilled and now they do not want to give me a full refund.
I place an order # *** on 12/8/2018 9:14:25 PM. Before placing this order I spoke to someone from their live support earlier in the day to assure that my order would come in by 12/17. They told me it would, therefore I went ahead with the order. I check the website to see if there was any updates with my order considering I was expecting it soon. Therefore I went on live chat again to speak with someone else who told me they have told their team to expedite the order. My order did NOT arrive on time and came in 3 days later which is not useless because I do not need it anymore. I emailed the company several times to complain and ask for a refund which they did not respond back to even though it says they respond to each email within 2 business days. On 12/24 I took it upon myself to live chat again for a solution, spent almost an hour with the guy who didn't even understand me who told me just to call to speak to someone. I immediately did that, was left on the phone for an hour and half with someone who did not understand the situation (he kept reassuring me the product would come in on time even though I had already received it and it was late. After getting frustrated, I requested the supervisor. He told me the supervisor would call me back and hung up on me even though I told him I knew he wouldn't call back and would prefer to stay on the phone. Of course, the supervisor never called back so I called back on 12/26 and spent another hour on hold and immediately requested the supervisor. I spoke to the senior supervisor Dereck who told me I would not get a refund because he did not have any proof of what I told him about receiving it on time. I told him all the email #s, and had him look up the live chats so show him what I was promised. Of course, "he cant seem to find" the chat on 12/8 that explicitly told me my order would come in on time and pretty much called me a liar. He asked me if I had proof of the chat but how was I suppose to know that I would even have this problem to begin with of them not fulfilling their promises. That is not how a business is run and their customer service is completely unacceptable. I payed $13.99 for shipping that didn't even come in at a proper time. I want a full refund on my order that is now useless. They should learn how to speak to their customers and how to take responsibility for what their employees promise.

I ordered a product that was supposed to take 5 business days to produce and 8-10 to ship. It will end up being 52 days before I receive my order.
My name is ***
Email: ***
Order #: ***
Shipping/Billing address: ***

Voucher cost: $12.00
Shipping cost: $12.95

On Nov. 19th I used a *** voucher and ordered a canvas print for my wife for her Christmas present. Printer pix site says" Each personalised gift is produced using different processes, making the production time frame vary for all orders placed. Our suggested time frame to dispatch an order is 5 business days, although we can have it shipped out much sooner! Delivery will depend on the shipping method selected at the time of placing the order, which could be anything between 1 and 8 business days. To keep you updated - you'll receive an email from us as soon as your order is on the way!" (https://pix.zendesk.com/hc/en-us/articles/209028149-How-long-will-it-take-for-y...⇄ .......... so I figured I was good to go ordering over 1 month in advance to have my package here by the 25th of December. Apparently that was not the case.

As time drew on I talked with printerpix customer service representatives 3 different times over their on-line chat feature and each one apologized for the delay and guaranteed me that my order would be put on "escalated" status and be shipped asap....... apparently this never happened. The final time I chatted with someone was Wednesday December 19th. And I told the representative I was going to ask for my money back if the order did not arrive by Christmas. They assured me that all orders made before December 10th would be delivered by Christmas (the 25th). So I waited, hoping that my wife's only Christmas present would get here in time. Nope. It finally shipped on Thursday the 20th and is not scheduled to arrive until the 3rd of January. That's 52 days from the day the order was submitted to the day it is supposed to arrive. And 3 times during those 52 days I was put on "escalated" status. I have no problem if their delivery time is almost 2 months from order to delivery. But you need to tell people that. I wanted to give this to my wife for Christmas and was forced to wait until almost 2 weeks after because Printerpix lied and said 5 business days.

I filed an email/official complaint with the company through their complaint email Support Pix US . In the email I told them that I would be contacting and filing a complaint with Revdex.com if a refund was not provided. But when I sent the email I received a response that the "recipients mailbox is full and can't accept messages."

I expect a full refund on the shipping cost of $12.95 and the *** voucher of $12.00. I was lied to by their site saying 5 business day production time, I was lied to by their costumer service reps through the chat saying I was both on "escalated" status and that my order would be delivered by Christmas. This is absolutely terrible business practice and costumer service.

Thank you for your time,
***.

My order was placed on the 7th and they guaranteed delivery by Christmas if it was placed before the 12th. Customer service won't respond
On the 7th of December I placed 2 orders and paid over $100 in shipping costs to have them here for out of town family members for Christmas. Their website stated if it was ordered by the 12th, it would be here before Christmas. I live chatted with someone from PrinterPix the week before Christmas because I still hadn't received an email about delivery. When I did the chat, someone assured me it would be here before Christmas. Since the 25th, I have attempted to email their customer support email address and I've called their Customer service number 4 times, being placed on hold for over an hour each time and then being hung up on. I have yet to receive my products. The order numbers are ***.

I paid $46.32 extra for expedited shipping. I did not receive the products I purchased until 11 days later.
I purchased a deal on groupon for 2, 40 page leather bound photo books for $32. When I created the books on the company's website on Monday 12/17/2018, I paid $46.32 for expedited shipping so that I could receive them before Christmas. However, I didn't receive them until 12/28/2018.

Printerpix refuses to refund my money for a order that they failed to complete.
Order #62741022 was placed on December 2nd. I was told by the representatives that if I did not receive my product within 21 business days that I could have a full refund. I called 3 separate times and waited on hold anywhere from 30 minutes to over 50 minutes before a representative answered the call. I was instructed several times that there was a problem with printing the order but they would ship it out and send me a email confirmation. Not once in over 21 days did I receive any communication about my order. I was told from a representative named Alan that he did not have a last name as well as he didn't have a supervisor. After talking with the supervisor joshua s*** he said I can receive a refund on December 31st. I called back again and the next representative claiming the name David s*** , told me I couldn't have a full refund because I needed a tracking number to complete the refund. I never received a tracking number because the order was never completed even after 21 business days. The representative still refused to give me a full refund. I asked to speak again with his supervisor , he stated all supervisors are busy. I told him I called 3 separate times and waited over 50 minutes and I still followed all the instructions that were told to me in order to receive a full refund , however they continued to refuse to give me a refund. I finally spoke with the last supervisor and he told me that he was canceling my order and refunding me my money and was going to send me a email confirmation of the cancellation and I still have yet to receive my refund or email confirmation stating that a refund was processed. I checked my account statement and the refund was not performed. I would like my money refunded to me.

I ordered from the company on 12/4/18 with guaranteed Christmas delivery. After contacting cust. service multiple times, no item received
I ordered on 12/4/18, order #*** this was supposed to have guaranteed delivery by 12/25/18. I ordered using a *** voucher and payed the shipping with ***. On 12/14 I contacted customer service to determine where my goods were via email. Received for letter response that it is being escalated due to the delay. I have subsequently emailed, reached out via *** and live chat via their website with same form letter received, that my order is still under production and will be done "soon." Via live chat on 12/30 I expressed that I am tired of waiting an just want to cancel the order due to their issue with production and was told I would be charged an additional cancellation fee if I chose to do this. I did not cancel, due to the added fee, and instead chose to file a complaint with Revdex.com

I placed and Order, it was damaged. I reordered, and still have not rcvd my product. nor promised returne calls.
I Place an back at the end of November for a Christmas Present. When we got the produce both Canvases were damaged. I submitted a request to have the Canvas reprinted. when I did not get an Email response within 24 hours I called the company and was told the reprint and Shipping would be expedited and I would have my product by the end of December.

I called the Company on the December 30th requesting that the canvases be sent to 2 different locations. I was told that only a manager could help and that a manager would call mo on the 31st of December.

I did not revive a Call on the 31 so I called back, and was told that the manager had gone for the day. I was again told that only a manager can help with my concerns and that a manager would call me back.

Order number is

This company screwed up my Christmas card order this year and all I got in return was a $3.99 refund that I literally had to fight for. I ordered my cards weeks in advance and they didn't arrive until 12/26, the day after Christmas. Not only that, only 3 cards arrived when I had ordered 45 total. The company told me that that is all I had ordered and it was my fault. I had said that I would be crazy if I would had gone thru the hassle of designing a card and then proceed to pay $5.99 shipping for just 3 cards total. Their customer service was extremely poor (both over the phone and via live chat) and they blamed me as the customer instead of trying to address the real issue of the cards arriving late and the wrong quantity being sent. Don't waste your time and go use one of their competitors like ***!

Printerpix still has terrible customer service. I ordered 5 mugs and when they came in 1 had a duplicate picture on it. I emailed a picture of the mug and a screen shot of the original order submitted. I received an email saying I would hear back in 2 days but never did. So I sent a follow up email and received a reply back that the email couldn't go through because the inbox was full. Then when I called I was told all circuits were busy and to call back. When I eventually was connected, after waiting on hold for 45 min the representative was not listening to what I was saying and was confused as to what the issue was. Eventually he tells me there is nothing he can do because his file shows it's supposed to be a duplicate and said that he thinks I reentered the pictures and changed them in my screen shot. The screen shot was pulled from my order history and I did not make changes to it. He told me that I would just have to just reorder the mug and pay again because they were not going to do anything about it.

Terrible company! Made an on 11/13/18. After at least 10 emails, 5 chats and spoken to 2 or 3 people after a 45
Min wait time it's now 12/26/18 and merchandise still not received. I wish I could leave the stars blank.

only one star would put 0 If I could
This is a horrible company to order from. I purchased a*** coupon to get a blanket created and have had many issues on the Printerpix website.

I tried 3 times to get a project completed. Many issues trying to get the pictures uploaded and saving the project.

I sent an email to*** to request a refund and was turned down so I tried again today and was not able to get any pictures uploaded.

I sent an email to Printerpix and received a return to sender that their email box is full.

I am telling everyone to not place an order with them

This business is HORRIBLE! They advertise and lure through *** which is a reputable company. Shipping is astronomical in price. I placed an order on 12/02/2018. As of 12/24/2018, I have not received it, yet they have my *** payment of. $34.99 and shipping cost of $29.99(not mentioned when purchasing ***). I called customer service and NEVER spoke to a person; I was on hold for 43 minutes. They sent automated email responses using "higher-ups" jargon. They ultimately locked me out of my account, so that I could no longer check the status of my order. DO NOT ORDER THEIR PRODUCTS!! Zero stars is the lowest I can give. They need "trash can" images for their ratings.

Placed order on the 12/1 and still no status with xmas 2 shipping days left. Their product details indicated 5 days for processing. They shouldn't advertise something they can't commit to or not follow up. The worst part is there is no way to contact them. I've tried their phone number a few times and get disconnected after 20 min. I've emailed them several times and get the same apology response after a few days with no details. I don't even know how to get a refund.

Absolutely horrible. Was told order would ship 10 business days after submitting. It has now been 15 business days, and not only do I not have my order, I cannot get anyone from customer service to respond to my inquiries. They have a 'live chat' option, the representative says "Hello, My Name is xyz, I'm here to improve your shopping experience, How may I help you today?" and then disappears. Emails go unanswered for days if you get a response at all.

Never received my product. Given the run around. Customer service sucks and they lie every time I call.
This is in regards to order number***. I placed an order for two blankets just about three weeks ago after receiving plenty of emails stating I had up until December 14th to order and receive in enough time for Christmas. For the past week and a half my order still says it's only 50% complete. Every time I call I am on hold for 45+ minutes all to be lied to. They have told me the past three times I've called that my order is in its final stages of production but it has yet to be shipped and the website shows still on 50% complete. I will now have to unfortunately show up to Christmas without my gifts or purchase something else. I want a FULL refund if I do NOT receive my blanket before Christmas Eve. This company is the worst I have ever dealt with. I will never use or recommend their services to anyone!