Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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Horrible company!! Same as other complaints. Product damaged. Horrible customer service.
product never delivered
I ordered a photo album and individual photos. I never received the album. They tell me to contact the post office for something I have no reference for with the Post office
Album delivered and reimbursed for the expedited delivery charge.
Revdex.com CASE#: ***
Dear J,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we have generated a replacement order for the inconvenience caused. This order will be escalated in our production facilities and will be shipped with one of our fastest shipping services as well.
Replacement order : R
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your expedite shipping fee ($23.83) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Terrible company, spent numerous hours with their overseas "customer service" for an ordered submitted in early December which still have not arrived first of February. They treat their customer less than gar age, actually had the audacity to tell me I should contact *** for what they said was a "shipping issue". Four hours of listening to customer service, two heated exchanges with managers, two promises of reprinting and expediting the order and still not product. STAY AWAY!!!
I ordered on 12/12/18 and still have not recieved my order. Called several times and gave me a run around
Ordered on 12/12/18 order number*** paid with a *** it was a canvas picture called every week after and they keep saying it will be shipped in yhe next 48 hours. Still habe not received it
Finish the job or refund
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service:***
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received my product. Thank you for making it right.
Customer service often lies and does not do what they say will do.
It took over a month to received my paid order after several email and long hold phone call attempts. Manger Clinton often lies.
Free item as promised to make up for poor service and defect product. Refund is not enough.
Revdex.com CASE#: ***
Dear ***
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a partial refund on your shipping fee ($6.99) was refunded on the 1/22/19 with the following transaction ID: ***.
Also, in addition we would like to offer you a free personalised product from our gift section. All you will need to do is browse through the items listed and select the one that appeals to you the most - with absolutely no charges applied as shipping and handling will also be free. We also completely understand you may not be interested right now, however please consider this a potential gift for yourself, or anyone dear to you throughout the seasonal year.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Your manager Clinton lied several times saying he would give me a call to make sure the order was delivered, refunded expedited (Clinton even hung up on me without calling me back), and he never did until I called your outsourced Indian customer service team repeatedly. I was told a free item of my choosing to make up for the repeated long holds (over 30 minutes) on the phone, no replies through emails (emails even bounced back from their inbox being full from other customer's complaints no doubt) A small cheap gift item will not suffice for the terrible customer experience. I wanted a canvas print and I was supposed to be given one.
Revdex.com CASE#: ***
Dear ***
Please note that you can reach us at the following email address if you want to discuss your issue further with a member of of our higher management team.
Email address:[email protected]
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
They sent the item out on Monday. Thank you for your patience ***.
I ordered months ago from Printerpix and I was supposed to receive 6 ornaments, I have only got 1 and they also billed me 3 times and can't explain
I ordered blanket from Printerpix which I received but I also ordered 6 ornaments, buy 1 get 5 it was a promo. I paid for it they only sent 1 ornament. I wasn't able to enter on the website correctly and they sent me one yet still billed for all the ornaments. I offered to pay the 5.00 shipping for the other ornaments and they still havent' sent. after looking at my credit card statement, they have billed me 3 times and not explained the charges. I contacted them over 20 times and never get an answer and have yet to receive my ornaments. I will paste the orders below:
[ order details redacted]
My original order was on 11/16.
I would like my other 5 ornaments sent and an explanation of charges since I think I was over billed and no one will answer or explain. I have saved all my emails to them. I was also hung up when I called customer service and asked to speak to a manager.
I would like my ornaments sent or a refund and also refund of charge 14.97 since no one can explain it.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Let us explain you all the bills that you have paid to us,
*** was paid for $14.97 on the 11/15/18 for vouchers for the following products:
. 30" x 40" Super Soft Cozy Fleece
. 5 x Photo Ornaments
You have then on the 12/5/2018, placed two orders using these two vouchers:
. ***: 5x Photo Ornaments with shipping fee at $ 4.99
. ***: 1x 30" x 40" Super Soft Cozy Fleece and 2 Photo Canvases 8" x 10" at $ 26.96
From what we can see from our internal systems, you did receive the products that you paid for as per your invoices (see attached). We would like to let you know that it's in your responsibility to make sure the quantity was added properly as we provide a self-service offer that will allow you to personalise your product with your treasured pictures yourself.
We have checked your orders and can confirm you had inadvertently ordered one ornament instead of 5 on your order. With vouchers for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions. The reason why you have paid only $4.99 rather than $19.99 for 5 ornaments.
As a commercial gesture, for all the misunderstanding and delays that you have been through, we would still like to offer you the remaining 5 ornaments. We kindly request you to login to your account and add the ornaments to your basket and upgrade the quantity to 5 and let us know. We will then login to your account and finalize your order.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I added the ornaments back into my cart - but I haven't checked out because it is asking for my credit card to pay - Please adjust the price to zero as promised. I emailed your offices and have not heard back.
Thank you
I attached picture of my account with ornaments added below.
They finally sent my ornaments so you can close this complaint. thanks for your help
I ordered some canvases from the company on December 7th for a Christmas gift through a *** I received and received the canvases late and they were of poor quality. I shipped the canvases back to them per their policy on their website with tracking confirmation from the post office and have been trying to contact the company on multiple different occasions by phone and email. I have not been able to get any help. Their email address is always full and they keep asking me for a picture of the canvases that I no longer have. I also have another pending *** for more canvases and I am unable to get a refund for. These were a Christmas gift of wedding photos and they have completely ruined it. I have requested help from *** in which they cannot help because the *** is unrefundable. I have requested the company refund me my 39.99 for the poor quality canvases and the 15.99 for the remaining *** and they refused.
Product_Or_Service: 4 10X12 Canvases and a *** for nine 10X12
Refund I just want a refund of my money for the products since I no longer have them.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that all our personalized products are made to order and have no intrinsic value on the open market, unfortunately we are therefore unable to accept returns unless the products are faulty. To know if they are faulty or not, pictures should have been sent to us prior to dispatch, so we could have comeback to you with a better resolution.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a refund on your shipping fee ($25.99) will be processed and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
At least it is half my money back.
On November 23, 2018, I placed an order for a customized photo mug for a Christmas present. On December 13, 2018, I found out they lost the order on the way to the shipping carrier, and they had to re-dispatch the order and remake it since they lost it. They refunded me my shipping costs for the inconvenience and escalated my package to high priority. The problem is that was 2 months ago, and I still haven't received this package. I call at least twice a week, and every time the excuse is 'it is in the final shipping stages and will be shipped out and delivered by the end of the week and has been escalated as high priority? or 'it has been shipped out and you should received it in 2 business days and a tracking number as well'. Wel, I never received a tracking number, and I have also received many dates that it should have arrived by but never did. I ordered two other packages from this company on the same day I placed the order for this one, and I had no problems with those packages being delivered so it completely boggles my mind what's going on with this one. I asked for a refund on the item itself since they aren't sending it to me and giving me excuses, and they told me that because I purchased the item through *** they can't refund it because that money isn't with them. I tried contacting *** and they can't refund the money because it isn't a problem they made and they held up to their end of the bargain which was providing the coupon. So now, I want to know what's going on with this item because I've caled countless times to see what's going on, I've spoken with supervisors, I've been promised call backs and never get them, I've been hung up on and even put on hold for up to 3 hours at a time. I no longer have any options, and if I can't get my money refunded to me on the item, then I want the mug made correctly and shipped out to me like it's supposed to be.
Product_Or_Service: Customized Photo Mug
Order_Number:
Delivery I would like for the mug to be made right, and shipped out to me ASAP. I've been waiting 2 months for it, and I can't even give it as its intended use as a Christmas gift. So I would like this item shipped and delivered the way it's supposed to look ASAP.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your replacement order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $4.49) was refunded on the 1/17/19 with the following transaction ID: ***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
It says that I do have the item of topic being sent to me. My only concern is if it's going to be done correctly so while I'm satisfied that it's being sent to me I still have other concerns as to whether the item will be correctly made.
Delay completing project
I placed an order for my mom on 12/11/2018. We are still waiting for a completed product. I have reached out several times to this company Via phone and email.They keep telling me it will be completed this week and shipped soon. This has been going on for weeks now. The customer service agents first language isn't English so its impossible to understand what they are truing to explain.
I would like my product shipped and to be refunded any shipping cost.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping fee ( $11.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I can only believe what the promise. I see the package is due for delivery today. I pray this happens so I can finally get the product I payed for. Thanks for refunding the shipping money.
I placed an order with this company on January 3rd 2019. As of January 28th 2019 I still have not received my order #***
After not receiving my order and having no updated information on if I would receive it I reached out to the company via email and received an automated replay stating
"[email protected] via syncoms.onmicrosoft.com
Delivery has failed to these recipients or groups:
Support Pix US ([email protected])
The recipient's mailbox is full and can't accept messages now. Please try resending your message later, or contact the recipient directly."
And also another automated email stating they would escalate the situation and have my order to me in a week. This has happened 3 times. I tried calling the company who repeated that the matter will be escalated and I will receive the product in a week. But they refuse to give tracking information and now with the 2nd attempt of speaking to a representative I received the same Auto response. This company has taken money from lots of people and never delivered the purchased product.
I would like my money back from the company who clearly promised to provide a product with no intention to actually provide the product after taking my money.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund ($ 15.99) will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Damaged product because of packaging and low quality of product.
I ordered two puzzles from Printerpix. When they arrived, the packaging was so flimsy that the product was damaged. I opened it up and other parts were also damaged. If I removed a piece of the puzzle, the picture would chip thus providing more damage to the puzzle. The puzzles are useless and can't be used. I can't do anything with them. In the attached photos you can see how poorly they were packaged and the chips on the puzzles.
I want a full refund - not only for the product but for the shipping as well. Shipping cost $33. For that price, it should be packaged in gold.
Revdex.com CASE#:***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a full refund was refunded on the 1/31/19 with the following transaction ID:***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I received a refund for the product and the shipping. I am satisfied with that. Hopefully the company will do better in the future because they were extremely careless in packaging.
I placed an online order for two 16x12 canvas photographs on Dec 17. Expected delivery was 15 business days or January 8. The cost was $5.98 for shipping and $28.99 for the product which was debited to my master card on Dec 18. I have not received the product. I contacted Printer Pix via their toll free number which is a call center in India multiple times. Specifically contact was made on December 23, January 6, 8 (2x), 13, 14 and twice today (Jan 24) for the status of my order. On Jan 6, I was told that the creation of the canvas prints was completed but they were waiting for shipping information and would then email the tracking information. On Jan 8 I spoke with Eric at Printer Pix and was told the order would be escalated and that the order will ship by the end of that week which it did not. I was also told at various times that the shipping carrier was DHL, or FD EX or they didn't know. I asked to speak with a supervisor in one of my calls on Jan 8 and was told there is no point because they will tell me the same thing that the representative just did. I left my name and number and requested a call back. I did not receive a call back. On Jan 8, I was offered a 30% discount on my order because of the inconvenience. I appreciated that. On Jan 22, I received a $1.79 credit from Printer Pix with no explanation of how this constituted 30%. I called again today and was told the same thing, the order is being escalated. I explained I was told this on Jan 8. They apologized stating there is nothing they can do. I spoke with a David and Sirach today. I asked for a supervisor and was disconnected. Called back again and asked for a supervisor after explaining the order history again. Sirach advised me there is no point in talking to a supervisor as they will not tell anything different. He put me on hold for 1 minute and returned to the call stating the supervisor was busy. I told him I would hold for a few minute, he said no. I need help resolving this.
Product_Or_Service: Canvas prints
Order_Number:
Finish the job I want to be contacted by a Manager of this company for detailed shipping and tracking information. I would like my order. I want the name of the carrier it is being shipped with and the tracking number.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
Tracking Number:***
Shipping Service: ***
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund on your shipping was refunded on the 1/21/19 with the following transaction ID: ***.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
My order was placed on December 17 with an expected delivery of 15 business days. The order did not arrive within the 15 day period or a 20 day period, but 30 days later. I made approximately 10 calls to Printer Pix and received different information from each representative I spoke with. I asked to speak with a supervisor multiple times on these calls to find out the exact status of my order but my request was denied each time. Printer Pix is correct in stating that a credit was offered. I did finally receive the "commercial gesture, for all the misunderstanding and delays" credit of $1.79 on January 23. Thank you Printer Pix.
I have never had such inferior customer service from any company previously. I will not be using this company again.
I contacted Printerpix regarding two orders - ***, Jan. 2, 2019 and ***, Dec. 11, 2018 regarding poor packaging of slates that were broken.
I have sent in numerous requests to replace the pictures and then have asked for a refund to no avail. I continue getting generic responses from Printerpix regarding the broken items. Note, they shipped items in flimsy packaging that would not allow for safe transport because of their sizes. I ordered two different sets of picture slates from Printerpix to be delivered in time for Christmas. The first order came *** on Dec. 11th in time for Christmas, but it was broken. I immediately tried calling, but couldn't get through and then when I spoke to someone, he lied and told me that it would be replaced. It's now January 22 and no replacement. Then my second order came in after Christmas, January 2nd and two of the three slates were broken. I only cared about the one that had my brother and his new bride on it. Mine with my family, I didn't even address. I immediately requested a refund for all items including my shipping and once again, I received a generic message from printerpix:
"Dear ***
Thank you for your enquiry (*** and your interest in Printerpix. We are really sorry for the delay in responding to your query on time.
We are currently experiencing very high volumes this season and are doing all we can to ensure all customers are answered to. We are working round the clock, every day of the week, across three continents, helping you design, personalise and bring to life your memories..."
They are extremely unprofessional and did not care about my paid for items that arrived broken. I really need Revdex.com to assist me with getting my refund back as this was costly for me. My brother and his bride just got married and I wanted to gift them something unique for Christmas. The fact that Printerpix ignored my concerns as made me reluctant to order from out of the state/country.
I paid for 12x12 slate with *** and the second order (3 8x6 slates) with Groupon voucher 33F5H9EKSL15 then shipping charges for the products.
As stated, I want my money back from these people.
I would like all of the money I paid for these products back to me. I don't want any more generic excuses from them about Request ***, Request *** I only want my money back for items purchased and shipping charges. Thank you.
Revdex.com CASE#: ***
Dear ***ns,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order is on its way to be delivered.
Tracking Number: ***
Shipping Service: ***
Please note that we will be more than happy to offer you the remaining slates that arrived broken for free too.
Please be reassured that we are always here to help. We kindly request you to login to your account, create your project, add it your basket and let us know.
We will then login to your account and finalize this order for free for you.
This order will be escalated in our production facilities and shipped as soon as possible.
Regarding your voucher redeemed, *** and if you have not yet received your credit or refund from them directly, please let us know so we can pursue this further
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I placed two orders November 29th, then spoke to customer service two times in December with no resolution, and the product was terrible quality was.
I placed order # *** and #*** on 11/29/18. After not hearing from the company by 12/11/18, following the initial order confirmation date email, I spoke to a customer service agent via their online chat feature to ask about the status on my orders as they were for the holidays and it had been almost two weeks. The agent informed me that she checked the orders and that they were in the final stages of production and that I would receive a shipment confirmation no later than 12/14/18 for both orders. I thanked her and informed her that I would be reaching back out if I did not receive a confirmation. Fast forward to 12/18/18 and I still had not received a shipment confirmation or any products in the mail. I got back in touch with another agent and informed them of my situation, and that I was starting to lose my patience. He mirrored the exact same conversation I had with the previous agent, informing me that he checked the orders and that they were in the final stages of production and that I would receive a shipment confirmation no later than 12/21/18 for both orders. I said, "So when I call back in another 7 days will I receive the exact same response?" He said he escalated the request for me (at this point knowing full well nothing would be in on time for the holidays). I said he would be hearing from me ASAP if I did not receive a notification. I received a shipping notification on 12/24/18. The product arrived a week later on 12/31/18. I opened the package and it was only one of the two orders. I then tested out the mugs (pictures show up when hot liquid is poured into them) and as soon as the outside got wet (which is unavoidable when hand washing the mugs) the photos became covered in black spots making the product defective. I then submitted a request for a refund due to the terrible customer service and the defective products on 1/16/19. The company did not respond to the request but instead I received a shipment notification on 1/22/19 for the second order (which I did not ask for). I have still yet to hear about the refund or any follow up as of 1/23/19. As far as I can tell, this is a company that takes your money and only provides you with a product once you consistently complain hoping that most consumers will either forget about the order, or not want to deal with attempting to retrieve a refund and give up. Below where the details of my refund request that I sent in which includes the pricing:
"Order # *** and #***. Please submit a full refund for both of these orders. One has yet to be received almost 2 months after the initial order date. The other was received a little over a week ago and the product is terrible. The outside of the mugs had water dripped on them while hand washing and the photos are all splotchy now defeating the purpose of the product. Both orders totaled $32.98 and the 2 *** totaled $18.00 for a grand total of $50.98 due back. Thank you, ***"
I am looking for a full refund for all of the money spent on both orders including the initial *** purchases for the product, a total of $50.98
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund ($ 32.98) on your shipping will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
I have received there refund and accept their response. However, this company certainly needs to improve their product and customer service if they want to stay in business much longer.
If I could give zero stars I would. This company is a scam. They send the wrong items or quantities and are near impossible to get a hold of. I am currently trying to get them to send me the remaining 2 of 3 items that I ordered. Ordered 3, received 1 but the packing list said all three were in there. It's a nice way to make money, that's for sure.
I have been on live chat hold for over 2 hours (in the first position) and on the phone for at least 15 minutes before I hung up. When I called back and told them I would place a new order, someone picked up the phone immediately, but when I told them I had a problem, they told me to send an email. I am not hopeful that I will ever see the other 2 items based on all of the horrible reviews. At least I got one right? I also don't believe there is anyone in that building in Florida. I think all orders go through their UK or other nation's site and we get the garbage items and bad shipping.
Ordered item in November. Delivered to wrong address and LOST. Had to pay to re-order on 12/27. I have filled out 10 customer service tickets.
Ordered a blanket on Nov 17. Order was sent to wrong address and lost. Re-ordered (and charged via PP) on 12/27. No one can tell me where the new (or old) blanket its. When I call, they tell me it is in production. I have filled out many many customer service tickets, and I get an automated response that they are really busy and will get to it. When I get on the Chat service, the CS people cannot tell me anything. "no worries, your blanket is in the final phase of production and you will get it soon". I have been told that exact same thing for a month. This was a gift for my 80 year mother. It has pictures of her grandchildren on it. I just want to know where the blanket is and pray she doesnt die before she SEES IT!
I want the correct blanket delivered to the correct address.
Revdex.com CASE#: ***
Dear Lisa ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
Have you even read the complaint fully? The order was delivered to an incorrect address and is LOST. I have a case number from the USPS. My mother is no longer in Utah (she was there for the holidays) so I called to get the re-shipment sent to Arkansas. Have been assured several times. 2nd order was shipped to the BAD address in Utah and should arrive on Tuesday to A BAD ADDRESS. I called Yesterday 2/3 and today 2/4 and am waiting for a response. NO blanket. Re-read all the notes in this, and look at the attachments. THEN, respond with how you are going to fix this.
(The consumer indicated he/she DID NOT accept the response from the business.)
No one ever called me as mentioned in your previous message. No one has ever called me.
Revdex.com CASE#: ***
Dear Lisa ***,
First and foremost, we wish to apologies for not responding to your initial enquiry. We completely understand the frustration.
We can see that you've been in touch with our representative recently and that the issue has been fixed by offering you to redo your project along with a compensation product.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Company does not deliver as promised, and lies to customers who call to inquire about their ordres.
I placed Four orders with this company. *** on 12/13-14, under premise that I would have by X-mas. Not only did I not get by X-mas, I STILL have yet to receive one of the orders (it is 1/21.) I've called numerous times to inquire and was even given a false USPS tracking number so the person could get me off of the phone. The first few times I called, I asked to cancel my orders because they were late (I was going to order from somewhere else with comparable services) but was told emphatically on the phone that I couldn't cancel, and that I couldn't speak to a mgr. about it. The level of service this company gives is awful and misleading. I am currently on the phone with them again - finally was put through to a supervisor (by the name of "E***") who is telling me he is going to give me a refund on some shipping and put a note in with his production team to expedite my order, but at this point I am not sure if he is just telling me that to shut me up or not. Something needs to be done with this business - meanwhile they are putting out email after email advertising 60% off and taking on more business, when they can't even complete the orders they already have!
I wanted the Revdex.com to be aware of this, but I would like my final order delivered - and to be GOOD quality. One of the items I received in one of the orders came in with a damaged edge to it. I didn't even bother going back to the company about it because of the level of service (or lack thereof) I've received so far. I do feel like I should be refunded a big portion of the shipping charges for the orders because the items weren't delivered in the timeframe they were supposed to be shipped in.
Revdex.com CASE#: ***
Dear P,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that one of your orders has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
Regarding order ***, please note that we are doing our best to dispatch this product and we will dispatch it as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please note that a partial refund on your shipping fee ($21.29) was processed on the 1/31/19 with the following transaction ID: ***W.
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
The original promise made by your chat CS team member was that my entire shipping amount would be refunded. Since the only amount paid to you was through paypal for this order (the rest through GROUPON) this only satisfied half of one of the many empty promises that have been made thus far by your company. I did receive the two large format canvas prints, but I am STILL waiting on the Slate 8x6 item from Order#***. Realize that this has been TWO MORE WEEKS from when I sent this complaint in to you. If you TRULY cared about making the situation right and seeing to it that it doesn't happen again, you would give me the remainder of my shipping money back from this order, AND you would have seen to it that my last item were shipped out ASAP. Neither of those things have been done. This reply you made was simply to save face, but your company still has AWFUL customer service. The only reason I've received any response is because of this complaint and by blasting you on Social Media. That is unacceptable. I can promise you that *Ican see to it that this won't happen again, because neither Me NOR anyone I know will plan to purchase anything from you ever again. I've seen to that.
Revdex.com CASE#: ***
Dear P,
First and foremost, we wish to apologise for not responding to your initial enquiry. We completely understand the frustration.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
Once again, we truly apologize, and hope we can turn the experience around for you.
We vow to provide extraordinary service to make things right for you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Item purchased not received. Customer service emails go unanswered. When I call or live chat,I am told to wait 2-3 days for delivery, item never comes
I purchased an item November 27th and have not received it. It shipping December 10th and the tracking information hasn't been updated since January 3rd. Whenever I email customer service, I get no answer. Whenever I call or live chat, I get the same answer... to wait 2-3 days for the item to be delivered. The item is hasn't moved from its last location as per the tracking information. They are going around in circles and refuse to refund me money for an item rhat I have not received.
Refund
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that as per our internal tracking details, your order has been delivered on time and to the correct address as explained in our previous discussions.
However, please be reassured that we are always here to help. A free replacement order has been generated.
Replacement order: ***
This order will be escalated in our production facilities and shipped as soon as possible.
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund ($4.99) on your shipping will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I have NOT received the item as they mentioned in their response, that is a complete lie. I have attached a screenshot of the tracking information (DHL, tracking #***).
I want to be refunded for the full amount I paid of $13.99 (screenshot of invoice attached as well).
Revdex.com CASE#: ***
Dear ***,
We can see on our internal system that your replacement order was dispatched on the 2/13/19 with the following tracking information:
Tracking Number:***
Shipping Service: DHL
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
This company is a scam. They take your money, give you a false delivery date and then stop answering your emails.
Product_Or_Service: Blanket
Order_Number:
Refund I want my money back from *** and the company.
Revdex.com CASE#: ***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We would like to let you know that we were experiencing issues extracting your files which is the reason for the delay and from what we can see on our internal system, we can see that your order has been delivered.
Can you kindly confirm if you have received your order, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, a refund ($ 7.99) on your shipping will be refunded and cleared back to your account in the next 2-3 working days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I have not received my blanket. It is too late now. The 5yr old that was expecting it received another gift for her birthday. I appreciate your apologies ... but if you can't handle large customer orders... don't broadcast on ***. All your reviews are trash.
Revdex.com CASE#: ***
Dear***,
Please note that as per the following tracking information, your order was delivered on the 01/19/19:
Tracking Number: ***
Shipping Service: DHL
We are pleased to confirm that a refund on your shipping fee ($7.99) was processed on the 2/8/19 with the following transaction ID:***
Please note that we would like to make things right for you. If you have not received the product, then we would love to offer you the opportunity to place an order for free as a compensation what you have been through.
We kindly request you to create the same product with a different image if you wish to,add it to your basket and let us know.
We will then finalise this order and escalate it to our production facilities and will be dispatched as soon as possible.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Ordered 4 blankets in November. Received 4 1 of them was not mine. I contacted this company over 100 times via website for my correct blanket. Been told for two months now that my replacement was on its way. Now I can not get a response for a refund and status update. This company is terrible their customer service is awful. Calling the number on their website is not even in service.