Printerpix Reviews (%countItem)
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Printerpix Rating
Address: 107 Commerce Street, Lake Mary, Florida, United States, 32746
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I have dealt with this company off and on for several years. Every time I swear I will not deal with them again,but after a while a good buy comes up and I try them again. This year I ordered a personalized item on November 13th for Christmas, giving them plenty of time. As of today, December 14th it still shows the item in production and when I call or go to the support desk I am told the item is completed and just waiting to ship. I have asked for a manager and I am told they will call back and don't. From now on even if they are giving away an item I will not purchase from them.
Hi Nancy,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I placed an order November 15th. it is now December 12th and I do not have a tracking number on my item and I can't get any help from customer service
on November 15th I purchased 2 custom blankets, that according to their website would take 5 days to produce. when I checked the status of the blankets 5 days later it said they were halfway through. I called the customer service department and was told it is in its last stages of production and would be shipped shortly. I waited a few days and still never received a shipping number. I called again and got the same exact response. after calling and chatting online with the customer service department someone finally tells me they had to reproduce the blankets. at this time, I was already at 9 days or so. I have literally talked to this company via email, phone, direct message and on chat and every single time I talk to them they tell me they are going to escalate the matter it is in its final stages of production we will get it to you asap and rush the shipping. it has almost been a month and I can not get a straight answer on what the issue is. they are literally reading me a script that they tell every customer that has an issue. I do not believe anyone is really looking into my purchase and I can never talk to anyone over the supervisor. the whole customer service department is in India but the company is in the United States and I can never speak to anyone that has even seen or touched my product or has any real knowledge of what is going on or can actually fix my issue.
i want my product that i paid for ASAP. i want a tracking number and the fastest delivery possible. i want to talk to someone in charge that is not in a whole other country that actually knows what is going on with my order.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and what we can see on our internal system is that your order was delivered on the 12/27/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order was processed with the following transaction ID: *** on the 12/21/18.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I need my products along with a shipping refund.
I placed my order with Printerpix on November 24th and was charged $40 for shipping. The website stated that average shipping time would be 12 days. It's now December 12th and I cannot get an answer except that my product is in the last stage of production. I was given the exact same answer 9 days ago on December 3rd. I was told my order would be escalated for expedited help so that I could receive my products. I have called numerous times and cannot get anybody to pick up the phone or I sit on hold so long my phone dies. I have only been able to get a response on their live chat online. I really just want the products I paid for in a timely manner. Although, now I believe a refund of my shipping costs is in order as well. My order number is ***. I've also attached my latest chat conversation with their representative as well. I've been given the same exact response verbatim multiple times now. I'm highly unsatisfied.
I would like the products that I paid for in a timely manner. I would also like a refund for my shipping costs
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system is that your order was delivered on the 12/21/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($14.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Do NOT order from this company! Their website doesn't work, their customer service is awful and not helpful, and their deals are not deals at all as shipping is $30+ dollars. Save your money and time and shop elsewhere!
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I have had the worst customer service experience of my life using Printerpix for a simple order of 4 photo books.
The order was placed 2 months ago, I ordered 4 of the exact same book for Christmas gifts, they were photos of a family trip. Each time I inquire with printerpix via phone, email or live-chat I am told, I am so sorry for the delay, we will expedite your request now and it will go out within the week. They have never been shipped. When I ordered early October they quoted a 10 business day turn around for gifts. Plenty of time for Christmas, now we are a few weeks out and I seriously doubt I will ever receive the books after the way they have treated me.
When I first would call, I would get the same spiel, Now when I call, I give my order number and they miraculously drop the call, I will call right back and the same thing, I provide my order # to the representative, they say "let me pull that up" and the call disconnects.
Now when I email, I get no response.. Live chat doesn't do anything as the representative says they will expedite and end the chat.
This has been the most ridiculous experience I have had. If I ever get my books it will be a complete miracle.
Hi Nicole,
We are sorry for the inconvenience and delay caused but we cannot locate any orders on our internal system from the information we've received.
We kindly request you if can you email us at [email protected] with your order number so that we can assist you further as we do take each customer feedback very seriously and will do our best to resolve this issue as soon as we can.
We truly are so sorry for the inconvenience this has caused you and we hope we can resolve this swiftly.
Kind Regards
Printerpix Team
I responded to Printerpix on 1/2/19 as they requested above.. As of today 1/15/19, still nothing back from them, not even an auto response. This company continues to have the worst customer service I have EVER Experienced. I wish I could just get a straight answer from someone or my money back!
I have placed two orders and I have yet to receive either. I reached out to customer service to have it escalated 3 times.
Order numbers *** and ***. Both were placed November15. I have escalated three times. I have even tried to contact corporate and no one will return my call.
Send me my order.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can see on our internal system with the following tracking information is that order *** was delivered on the 12/24/18 and order *** was delivered on the 12/28/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($15.99) of your shipping fee that was paid for order ***. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Using *** we ordered two 20" X1 16" metallic prints.
I wanted two identical prints. I paid the shipping for the 2 prints. We received only one
We ordered the prints in mid October 23. The package was on Oct. 27, 2018. It contained only one print. I emailed the support line in early Nov. and got anonymous support until Nov.5, I got George S who said he would send it if I paid the postage. I agreed and he was supposed to send me a link. Somehow when I tried to reach him for the link, I could not. The next support came from Ana. She said place the order and recreate the project, notify her and she would take care of it. I did so. Wrote three times to tell her it was done
And her link disappeared. I have copies of our emails,the voucher and the order and shipping rates. I can mail them to you. My name is*** my email is ***
Wilbur is my husband and he ordered the prints and asked me to handle the matter.
We paid for two prints and for postage on two prints. The first print was excellent. We would like you to print and send the second print to us. It was obvious by the postage charged that you were aware that we should have been sent two prints. Please send it before Christmas, it is a gift.
We are sorry to hear your concerns, however please be reassured that we are always here to help.
We have checked your order and can confirm you had inadvertently ordered one print instead of two prints. With voucher for more than one item / quantity, the onus is on our customers to order the quantity they require at the time. The quantity is displayed in the Shopping Basket and at Checkout. The same is also stated under our Terms and Conditions
However, we can see that the second print was replaced for free, dispatched on the 1/10/19 and delivered on the 1/17/19.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Printerpix does produce quality work, but are very hard to communicate with. After two months of communication someone did come through and we did get the second item that we ordered. I believe that the Revdex.com helped a great deal in obtaining our purchase. Thank you for your service. You do a great job for American consumers.
Still in Production 31 days later
I used *** for a personalized blanket for 19.99(using my personal debit card). I redeem the code, after finalizing the blanket I then get charged another 19.99(using my personal debit card) for shipping. I received my confirmation(11/10/18 11:10:09am) that the order(#***) has been placed. I would check my email regularly for a product sent email but never received one. Finally on Dec 1st 2018, I started calling customer service on a regular basis to find out why the email says that the blanket is still in production. I would get the same response that the Customer Service Agent and their Supervisor would get on the production team and expedite the blanket and also give me next day air for my inconvenience. Well I have waited until 12/11/18 to finally cancel my order. Then to be told I will not receive my 19.99 back because it has been past a certain date and that I would actually have to pay a cancellation fee but since I paid the 19.99 for shipping that they would take that off the $30 cancellation fee. I demanded to talk to a supervisor and was put on hold for over 10mins. When the Customer Service Agent got back on the phone he said his supervisor is busy and that he looked over my complaint and that he would refund the 19.99 for the shipping. But not to expect it for 7-10 business days. The gentleman that help me was Sam D.
I would love to see my product shipped to me for no cost after 31 day of waiting to be even produced.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that your order "***" was dispatched on the 12/14/18 with the following tracking information:
Tracking Number: ***
Shipping Service: ***
Link:***
Estimated Delivery: Dec 18, 2018
We completely understand the frustration caused by delay in production. For all the misunderstanding that you have been through, please be reassured that as requested, your shipping fee that you paid ($19.99) were refunded today on the 12/15/18 and the amount will be cleared in your account in the next 2 to 3 business days.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I appreciate their response, now only if they would have followed through with it all.
It says in the response I would receive my refund of 19.99 in 2 to 3 business days from 12/15/18. I did not receive my refund until 12/21/18.
Then when I received my blanket the quality of materiel is not as advertised and the writing on the bottom of the blanket was spelled backwards (like they wrote it in a mirror)
We are sorry to hear your concerns but please be reassured that we are always here to help.
We kindly request you to send us pictures of the defected product you received so we can assist you further with your purchase.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I order this product I eat two weeks agai and was charged immediately. I have not received anything else and I have tried to contact customer service
I tried emailing calling and chatting and they will not get back with me. This is riducouls no business should be this way. At this point I just want a refund but idk how because I can not get in touch with anyone!
I want my money back
Revdex.com CASE#:***
Dear***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As a commercial gesture, for all the misunderstanding that you have been through, please be reassured that as requested, your shipping fees that you paid ($14.99) will be refunded and cleared in your account in the next 2 to 3 business days.
Our sincere apologies for any inconvenience this may have caused you.
We hope that your query was answered.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
No communication regarding shipping of my items! Contacted multiple times and can't get straight answer on when product will ship and be delivered!
Ordered two mugs. Contacted multiple times and cant get a straight answer on when product will ship and be delivered. Items needed by Christmas, and can't even get an estimation of when order will arrive. I paid for shipping. Do your part and ship it! Order #
Want my products finished and rushed to my address before Christmas.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
As explained previously, we were experiencing issues extracting your files and from what we can see on our internal system is that order 62741710 was delivered on the 1/12/19 and that Replacement order was delivered on the 12/27/18 too
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a full refund ($13.98) of your shipping fee that was paid. This amount will be cleared back to your account in the next 2-3 working days.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Never fot any replacement order! I received part of my order late Dec, then had to complain for the other part delivered last week. And it arrived broken. Terrible business. Will never use again.
I purchased 4 mugs. One arrived broken and customer service will not resolve.
I purchased for mugs for $60 including shipping. One arrived broken. I have contacted the vendor through email, phone and live chat. They keep referring me to open a ticket, yet they don't resolve. I have spent over 3 hours trying to contact. The csr center is in India and although polite, they don't resolve.
A replacement of my broken product by Christmas or a refund.
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see on our internal system that the issue has been fixed with the assistance of one of our customer service representatives with a refund being process and cleared back to your account in the next 2-3 days.
Once again, we truly apologize, and hope we can turn the past experience around for you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
They refunded me. Not the full amount but I am satisfied with the outcome. I will not do business with them again. Thank you for all your assistance.
Ordered a blanket and never received
Ordered a custom blanket for my daughter as a Christmas gift on November 18th. Was told it would ship within 7-15 days. Here it is a month later and nothing. I have called several times saying that it looks like my item is done and it is preparing to ship, also have tried the Live Chat and been told that it was being sent to the supervisor to make sure my item is sent out right away. Still on their website it says that my product is only 50% complete and no shipping date set. It's almost Christmas and the item that I bought for my daughter to go to college with is no where to be found. I want what I ordered, I can not afford to go and get something else. My order number is ***. Please get this resolved .
I would like my item ASAP
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Please note that we were experiencing delays when extracting your files and from what we can see on our internal system is that order *** was delivered on the 12/26/18.
Can you please confirm us if you have received your orders correctly, so we can assist you further with your purchase?
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a partial refund ($8.99) of your shipping fee that was paid for order. This amount will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Thank you very much! I did receive my package after Christmas and my daughter was very pleased, was not the size I was expecting from the picture but looking back at the description that was my fault for not reading the fine print.
I had an issue arise with shipping and handling charges. I was led to believe that these charges were included with my purchase, however, upon placing my order, I was being charged for the shipping and handling anyways. I called customer service, and spoke with Aishwarya. Let me just say, she was ABSOLUTELY FANTASTIC!!!!! She was very polite, patient, and informative!!! She consulted with her colleague, Nani, to figure out how to satisfy my issue, and to ensure that I received free shipping!!! The company typically does not offer free shipping for the voucher I had purchased, but because there were several misleading things that happened throughout my ordering process, they wanted to make things right, and award me the free shipping!!! During our call, Aishwarya put me on hold, and somehow or another, our call was disconnected, but she personally called me back within a couple of minutes to continue helping me with my issue. I thought that was WONDERFUL because I have dealt with other companies before that when a call was lost, I had to call back in to them and start the WHOLE process over again. Another thing that I thought was "EXCEPTIONAL" customer service shown by Aishwarya was the fact that she kept me on the line with her while SHE went ahead and placed my order to be sure that I received the free shipping!!! Aishwarya also made sure to ease my concerns, and give me my order number while I was awaiting the confirmation email!!! She also guaranteed me that my order will arrive in time for Christmas!!! I can't say enough about the PERFECT customer service that I received from Aishwarya, and the added help from her colleague, Nani!!! Without them, I would still be frustrated ... but now I am a "HAPPY & SATISFIED" customer that will continue to use the PrinterPix website!!!!!!!! I will also be sure to recommend PrinterPix to everyone I know!!!!!!!
Thank you soooo VERY much Aishwarya and Nani!!!!!
Hi Kristina,
Thank you for taking the time out to write such a positive review and sharing your experience. We would like to thank you for being such a valued customer. We truly do appreciate your opinion! We are thrilled to see Aishwarya and Nani were so helpful.
Best wishes,
Printerpix team
I still have not received my order. Three different reps have sent me the same exact message. Showing a photo it being complete and ready to ship.
I placed an order 11/19. I have tracked my order numerous times since and it shows 50% completion. I reached out to 3 different reps and have received the same response. They have sent photos of my order status being complete and ready for shipmemt. Assured me within a week it would ship. Yet when I log in and track it's still at 50%. How do they show me an image different than the one I see?
I want my order. I want an honest response from customer support team.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
We can see that as per the following tracking information that your order was delivered on the 12/20/18.
Tracking number: ***
Shipping Service: ***
Link: https:***
Can you kindly confirm us if you have received it or not ?
We vow to provide extraordinary service to make things right by you. if you need any help or assistance, a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
My product was finally delivered.
Bought Voucher for photobooks. Website not working. Lost 2 of my projects; days of work. They left chat mid-conversation. Phone rings then hangs up.
Purchased coupon voucher for 10 40 page 8.5"x11" photobooks. I have spent several days putting these books together, which has to be done on their website. The website continually fails to load, causing hours of delays. I have created 6 books so far. The list of My Projects on their website only shows 5, and one of them is entirely blank, so I have lost 2 40 page books that I spent several days creating. Now I can't even open any projects to continue working or start over on the ones I lost. I have attached screenshots of the online chat, which was entirely useless. The person kept leaving the chat and put me back in the queue. Then they left altogether and ended the chat unresolved. I asked if they would pay for expedited shipping since their system is causing a major delay in the timing of my project, which is intended for Christmas and they said "sure, but you will be charged for the expedited shipping." ??? I tried calling the customer service phone number and it just rang and rang, then disconnected.
I want my 2 lost projects recovered and expedited shipping paid for. I am not asking for all shipping charges to be paid. Only the difference between the $29.99 they charge to ship 10 books "normal delivery" and the cost to deliver them by Christmas.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From login to your account, we can see few projects in your accounts ( top right of the webpage, Account/MyProjects) and one product in your basket. Please note that we have contacted you after your query via email/number but we did not received any responses.
We would be more than happy to help you finalize this order of 10 photobook, kindly let us know how we can assist you further please.
As a commercial gesture, for all the misunderstanding and delays that you have been through, please be reassured that a discount of 50% of your shipping fees will be offered when placing the order.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
To begin with, my problem hasn't solely been with customer service, although that has been atrocious. My reason for needing customer service in the first place is because the website is inoperable. After losing first 2, now 3 projects that each took several days to complete, I sought assistance and got none. I have since periodically checked the status of the website, up to and including today, and it has not changed. One example is, in trying to recreate one of my projects, I need to upload a picture, and the website goes through the motions, allowing me to follow all the steps to upload a picture, then the "uploading circle" just spins and spins, then stops and there's no picture.
In response to your claim of having sent me an email but received no response, what a joke! You just sent it today!! It is just a reminder that I have items in my cart and projects in My Projects. No kidding! That's because I can't get any further with your stupid website! If I could, they wouldn't be sitting in My Cart and My Projects. They would be ordered. Then I would be joining the hundreds of others waiting for months to receive their projects. As a reminder, I started this project in November as an intended Christmas present. At this point, I cannot accept an offer of 50% off shipping and let the case close until I know that I am going to be able to get the product that I paid a lot of money for. This will not be resolved until your website is operational.
Revdex.com CASE#: ***
Dear ***,
Please note that one of our representatives will be in contact with you shortly to assist you to place this order.
We hope that your query was answered.
If you have any questions, do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
I ordered an item with a guarantee of 15 business days. The company cannot locate the item and will not issue a refund.
On Nov. 6th I ordered 2 items. I received one item 17 business days after I ordered it. to this day I still do not have the other item I ordered. It has been 30 days. Each time I contact the company I am told something different. I have left messages for a Supervisor to contact me but no one ever calls back. The company has not only exceeded their processing time but their shipping time as well. The fact that they will not offer a refund for an item that is missing makes no sense.
I would like the item I ordered along with a refund. The item I ordered was a gift. I have never waited more than 30 days for an item. The fact that no one at the company knows whats going on and can't provide a resolution is horrible customer service and business practices. If you order an item you should receive that item.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
From what we can on our internal system is that your order has been delivered on the 12/6/18 as per the following tracking information:
Tracking number: ***
Shipping Service:***
Link:***
Can you kindly confirm if you have received the item so we can assist you further with your purchase.
Regarding your shipping fee, we understand that such delays are not acceptable and a refund of $14.99 as been processed today on the 11/27/18. This amount will be cleared in your account in the next 2 to 3 business days.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
I accept their response however as of today 12/19 I have not received my refund.
Revdex.com CASE#: ***
Dear ***,
Please note that a refund with Amount of $14.99 and Transaction ID is *** has been processed on the 12/19/18.
Can you kindly confirm us if you have received the given amount back to your account and if we can assist you further with any other queries.
Should you need more assistance, please do not hesitate to contact us back as we are here to assist you on every single step of the way.
Kind Regards
Printerpix Team
Refusing to offer refund on order not shipped.
Groupon order placed 11/28 for "755x7 cards". Order placed with Printerpix 11/29 for 1-box. Called 12/5 to see about status (waited 25 minutes for someone to answer) and was told that they processed but didn't print for 1-card only. They offered to print the other 74 but that I'd have to pay additional shipping (for a previous order that wasn't shipped). They finally agreed waive the unnecessary additional shipping and that I'd have to call back once I prepare the order all over again. They confirmed it would take an additional 7 business days plus however many days it would take to actually ship. They flat out refused to process the order faster or move it forward in the queue despite having my original order over a week. They refused to ship the order expedite without me paying for the expedite fees. They then flat out refused to refund me for the original shipping with claims that there was no way in their system they could do that. I have this in voice confirmation as well. At the end of the call, no order processed, no order shipped; customer refused to refund me for services not rendered; customer refused to make good on their mistake to process my order in a timely manner or ship in a timely manner. Had I gone through with this process all over again, I would have received my order after Christmas, rendering the order useless.
Refund of $9.99 for the non-shipping of order *** (same PO number).
Revdex.com CASE#: ***,
Dear ***,
First of all, we would like you thank you for your purchase with us and please be reassured that we are always here to help.
Having checked our internal system, we can see that we've printed exactly what you submitted us to print.
Please note that after the purchase of your product on our website, you would have received two confirmation emails about what you purchased and an electronical invoice where it would have clearly displayed that the quantity of the product you've ordered, was not what you wished.
We give our customers 24 hours to let us know to any changes to be made on their order as all our personalized products are made to order and have no intrinsic value on the open market, unfortunately we are therefore unable to accept returns unless the products are faulty.
Please note that as a commercial gesture, we have offered you to ship the remaining 74 greetings cards for free. However, we can see that you've refused this and are now claiming for a refund on the shipping fee.
Please note that a refund of $ 9.99 has been processed as requested as a commercial gesture and it will be cleared back to your account in the next 2-3 working days.
We vow to provide extraordinary service to make things right by you, for that reason, If you still wish to receive this order of 75 cards, kindly let us know so we can contact you and assist you to place the order correctly and will ship them on a standard shipping service for free (please be reassured that the order will arrive before Christmas if the order is placed by at least mid-next week)
If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
(The consumer indicated he/she ACCEPTED the response from the business.)
Order#***,orig. order #***.Order placed in October.Still don't have order. Was never received.Supposed to be reshipped, hasn't. bad service
I originally placed my order on October 15, 2018. Order number ***. Order shipped quickly and was supposed to be delivered on 10/26. Order showed delivered on 10/24, wasn't there. Called *** and [shipping company]***, they said I had to give it a few days to arrive. I called back, *** said they have no liability since it was shipped [shipping company]***. Called Printerpix multiple times. Was told I needed to file a claim with *** and get a claim number. [shipping company]*** stated no insurance was selected so they would do nothing but would open a claim. I called back with my claim number to have my order re-shipped. They said they would re-ship it. They gave me a new confirmation number of ***. I called for status a week later, they said it could take up to 21 days. I have called and emailed numerous times and I get no resolution. I have no information. It's been 50 days. They took my money and charged $30 for this awful shipping and I cannot get my order. I just want my order re-shipped. I was last told to be patient by the representative. I think I've been more than patient. I need help resolving this issue.
I want my order resent to me and upgrade shipping to overnight. No, more [shipping company]*** shipping that no one wants to take responsibility for. This business is awful and only wants to take money but offer no help. Everyone they have you speak with is in India and barely speaks English. I cannot even speak to someone in the US. I've asked to speak to managers and they tell me there isn't one available. It is unbelievable.
Please note that your first order was delivered on time to the address given.
However, you have then contacted us and confirmed that you have not received the order where the tracking showed delivered.
As a commercial gesture, we have issue you a free replacement on the 11/1/18.
We would like to let you know that as explained previously in our communications with our Customer Service Team, we were experiencing production delay due to technical issue with the files we received.
Please be reassured that your replacement order was dispatched on the 1/17/18 with the following tracking information:
Tracking Information:***
Shipping Service: ***
Link: ***
However, as a commercial gesture, for all the misunderstanding that you have been through, please be reassured that as requested, your shipping fees that you paid ($29.99) will be refunded and the amount will be cleared in your account in the next 2 to 3 business days
Our sincere apologies for any inconvenience this delay may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
Extremely late order with no option to cancel
I placed an order for a medium blanket with photos printed on it on 11/18/18 using a ***. In the details the company stated to "Allow for up to 12 business days for delivery." As of 12/6 (14 business days later) the order still says "processing" and has not shipped. I called customer service and waited 30 minutes on hold. I spoke to a gentleman named Eugene who said my order was still processing and would not ship for at least another week (at least 19 business days from the order date). I asked him to cancel my order and he stated that if I cancelled my order I would be charged a "large" cancellation fee and would not be refunded my purchase, even though the company was not able to meet their promised shipping timeline.
I wish to have the job completed in a timely manner, and have my shipping cost refunded to me since the company did not meet their promised deadline.
Revdex.com CASE#: ***
Dear ***,
On behalf of Printerpix, we extend our sincerest apologies for the unpleasant experience you had with our customer service team when you have tried to contact us in search of information. Please be assured that we have taken all the necessary measures so that this type of mistake never happens again.
Regarding your order " ***", please be reassured that it was dispatched on the 12/7/2018 with the following tracking information:
Tracking Number: ***
Shipping Service: DHL/USPS
Link: ***
A refund on your shipping fee of an amount of $ 15.99 has been processed for the delay in production and will be cleared back to your account in the next 2-3 working days.
Our sincere apologies again for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help, assistance or would like to speak with a senior member of our support team will be at hand throughout the entire process.
Best Regards,
Printerpix Team
I purchased a groupon for this website, but the website was down. I have continued to receive the same errors for 5 days consecutively.
ORDER DATE: 10/23/2018
Groupon Value: $264.75
Expires: Monday, Jan 21, 2019 (47 Days)
Item: Five 11x8.5" Personalized 40-Page Hard Cover Photo Books
i requested free shipping and they refused to compensate me in any way for my trouble.
Revdex.com CASE#:***
Dear ***
Please note that we have tried to contact you numerous times since we've acknowledge your issue but no responses were received.
Please be reassured that one of our representatives will be in touch with you shortly to help you finalising this order for you.
Our sincere apologies for any inconvenience this may have caused you.
We vow to provide extraordinary service to make things right by you. If you need any help or assistance, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team
(The consumer indicated he/she DID NOT accept the response from the business.)
They have not attempted to reach out to me since submitting this complaint on 12/05/2018. I have not been contacted by a supervisor and the possibility of compensating me for my time and trouble has not even been discussed. The website was still having the same issue today and I will not receive my items by Christmas as I anticipated due to their failure to communicate. I would like free shipping on my next order, as I have purchased from this company on numerous occasions. I have had a poor experience on two occasions now and they continue to blame the website for my inconvenience. Very Poor business practice!
Revdex.com CASE#:***
Dear ***
As said previously,
Please note that we have tried to contact you numerous times since we've acknowledge your issue but no responses were received.
We can not see any previous communications regarding your issue on our Customers Services platforms (email,chat and phone).
So we kindly request you to please let us know how we can assist you further in your upcoming order.
If you have any questions, please do not hesitate to contact us as we are always here to help.
Kind Regards
Printerpix Team