Printerpix

Not as easy as I hoped but very good customer service

I will never buy from printer pix again....all I have gotten is the runaround from *** and printer pix......not receiving a human voice from this country I could understand......so frustrating.......maybe a call would be nice to resolve this issue....***...

Spoke with savio who was really helpful. Had an expired voucher from may and rep was very helpful resolving my current issue. Conversation lasted about 5 minutes so I was impressed how promptly service was provided and resolved. 10-10 for u savio

I ordered 4 items from Printerpix on September 3rd, 2018. I received 2 items timely, one 7 weeks late, and one I haven't received 3 months later
Puchased canvas prints through *** at Printerpix. Was shocked I had to pay and extra $40 in shipping when placing the order. I received two items timely. I received the third item after 2 calls and several emails. The last item has yet to arrive 2 months later. I asked them for $20 in shipping costs back, and they stopped returning my emails. I paid for shipping on an item that was delivered way past the promised time and never received the other. Order number that was delivered late was *** and the order I have yet to receive is ***. Every time I call I am told "the issue is being escalated" but I am not allowed to talk to anyone else. They were replying to my emails until I asked for a refund of half my shipping charges.

George S provided wonderful service and made my experience with Printerpix that much better

Thank you George!!

I am new to using*** and it was my first time purchasing anything. I purchased a deal for two PrinterPix photo blankets and was really struggling with the checkout process. Somehow I messed up redeeming my*** voucher so I called in to PrinterPix and spoke with Revathi. I was lucky to speak with her as she patiently and helpfully explained how to create and order my blankets and then walked me through checking out.
Please thank her for all of her help. I was getting frustrated and Revathi made sure to remove all the stress and confusion so I could create and order my items.
I will be ordering from PinterPix again.

Very courteous. Solved problem quickly.

I had purchased a couple of things here and I was able to take advantage of a *** promotion to get 4 16 x 20 custom canvas prints. I screwed up and did not order correctly and thought I have forfeited 3 of the 4 prints. I called and Josh helped me out, I can't say enough about how helpful he was! I will be directing all my friends to this place!!

Gary P

George was great. He went over and above to help me. I will request him again.

When I called Printerpix this morning, I was very upset and agitated. I was having a VERY difficult time with my order and was beyond frustrated. Revathi, the customer service agent who assisted me was wonderful. She patiently listened to my complaint then repeatedly assured me that she would help solve the problem. It took a while to get the situation rectified, but Revathi was calm and poised throughout. Besides being very competent and professional in her communication, she was also very personable, adding several comments which made me feel like she really cared about my problem and me as a person as well.
I left the phone call completely satisfied that Revathi had corrected the problem and that I would finally receive my product. She is most definitely an asset to your company. My deepest thanks to her!

I let some vouchers expire because I didn't realize that there was an expiration date. I was about to be finished with Printerpix although I love the products I have ordered in the past. I called and spoke with Clinton who was able to make my vouchers good for another week. My products have been ordered and I am expecting them soon with the usual fine quality that I always get from Pinterpix. Clinton was great and because of him I will remain a satisfied customer.

I ordered a few canvas prints. The quality is amazing!!!! I worked directly with Georlanna from customer services and she was aaaaaaaaaaaaaaamazing and super supportive when I was having technical difficulties on my end. I highly recommend Printerpix. The value alone is awesome!

Savior was a better than outstanding customer rep. So polite and amazingly quickly solved my problem completely. It shows this company cares and so do their agents. Thank you for the best issue resolution in my life. HIGHLY RECOMMENDED

Excellent personable service! I created a blanket with a picture of my dog Fiona relieving herself in front of Pier One. My message on the Blanket states, Note to Self..."Let S Go!". The problem was that I completed my order without looking at the photo on the blanket carefully. Hence the "product" as the Customer Service Representative eloquently called my dog Fiona's poop was missing from the photo. The representative was knowledgeable, personable and he quickly cancelled the original order and created a new order that displayed the "product" perfectly on the blanket without a hassle. We were able laughed about my hilarious situation and he was able to resolve my issue seamlessly. I look forward to receiving the blanket and sharing the hilarious story with my family!!

I purchased a*** for two photo blankets. Had no issues with first one. It arrived as promised and was beautiful. I went to use thx voucher to make the second blanket but the website said the voucher was no longer valid. I'm not sure if this is a Printerpix or a*** issue. I waited for a day when my work schedule allowed for a phone call during customer service hours and was assisted by Aishwarya, who was very pleasant and told me what I needed to do to use the rest of my voucher. I was then able to place my order and my friend loved the blanket I made for her.
Thank you, Aishwarya!

Printerpix was easy to get in touch with. I was new to the site and the rep. who helped me was named Revathi and was super helpful and patient and solved the issues I had with no problem! Thank you

This was my third order and I'm crushed! I ordered a group of 9 10x10 of our kids and grandchildren and they are AWFUL!!! Blurry heads cut almost off!! I ordered in the 5th of oct and received them the 30th but was heartbroken!

I always like the photo books I got from Printerpix. They have done an excellent jobs. Whenever some problems come up, their customer service are very helpful. Aishwarya (FL) and Sylvester (UK) was able to help me lately. Thank you and keep up with your great product and service.

Today is 10/26 and I have yet to receive my order placed 9/24. I called today for only the 2nd time to hear Steve tell me the same thing I heard on 9/28 "it is with our distribution team". It is unfortunate that I have to call for an order that I placed over a month ago, but looking at other reviews this is not uncommon.

I check the website periodically and saw at one point that my order was rejected by the quality control team, but not a single email NOR phone call was received notifying me of any issues (both an email address and phone number were required to place my order). As someone who has worked guest services in an exclusive resort in Las Vegas, I almost felt patronized when I spoke to Steve this morning. Although he genuinely appeared to be shocked when I initially told him that my order had been placed over a month ago and has yet to be received, he then proceeded to activate customer service rep mode trying to sympathize with me. After a hold in which he said he emailed his supervisor TO email his production team (an action you would think a customer service representative would be able to initiate his or her self), I indicated to him that I truly had no confidence in his selected approach. I then proceeded to ask if I could get an email from his manager or management reflecting their actions taken. I was then abruptly placed on a hold that I was unaware was going to take place. I called out to Steve multiple times until he finally answered that his manager would send me an email detailing the actions. Now it has only been 14 hours since I have placed my call at 9:44 am PST, but that was nearly 5 hours that an email could have been drafted and sent. I feel that that is plenty of time to attempt to salvage an opportunity with a dissatisfied customer. Needless to say, I have yet to receive my email.

According to Steve, my order should arrive "in no time" as he avoided to commit to an estimated delivery date. It is just unfortunate that after a month of waiting for a project no one has attempted to inform me of the status of my project prior to my call and when an email from management was requested that went unnoticed. Once received Printer Pix will have to go above and beyond to receive any future business from me.

Full disclosure I did use a ***, but to me that should not matter. Although it is not always the case, but it does illustrate that a discounted price may entitle you discounted service.

Savio was very professional, knowledgeable and solved my issue. I will be using Printerpix again.....Keep up the good work