Priceline.com

Dear Ms. H[redacted]
 
Thank you for taking the time to contact us regarding
your vacation package reservation at the [redacted] [redacted] for Trip Number...

[redacted]
 
I am writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with the hotel portion
of this package.
 
We apologize for the inconvenience. We have canceled the
hotel portion of this package and your refund has been processed. A refund for
$568.24 was issued today, August 3, 2016. We will issue a refund to your bank
within one business day. Your bank will then post it to your account.
The bank processing time varies so please check with them
if you do not see it in your account within a few days.
 
In addition, please send us the receipt of the new hotel
accommodation that you have booked for us to refund the price difference. You
may send the receipt as an attachment using PDF or JPG format and  be sure that it is no larger than 2MB. Any
attachments that do not meet this criteria are considered potential for spam/malware/viruses
and are stripped from the email of our corporate email account. 
 
I hope you find my reply helpful and we thank you for
your time.
 
Sincerely,
 
Jenn [redacted]
Executive Offices

We have been in contact with the Airline concerning the
consumer's refund claim.
0pt;" class="MsoPlainText">This case is still being researched by the Airline/merchant
of record, and we expect to receive a reply within 4 business days. Our Executive Services Department will update the consumer
once we receive a response from the airline .
 
We thank you for your patience while this matter is under
review by the Airline.
Thank you,
 
Israel Ko
Executive Offices

We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Although the consumer may have intended
to select a different check-in date, we have confirmed that the consumer selected
and confirmed a 9/5/14 check-in date. Attached hereto is a copy of the
consumer’s initialed contract page authorizing the terms and conditions of the
purchase, including the consumer's selected 9/5/14 check-in date.  We are sorry that the consumer's selected puurchase is non-refundabel ,and we are unable to assist the
consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Important Information About Your Tickets
This confirms that your tickets have been cancelled
as of 7/27/2015 at 11:52 PM.
A refund has been processed to...

your credit or debit card. You can expect to
see this refund posted to your card within 5 business days. A summary of all
charges related to this order is shown below.
Item
Amount Charged
Amount Refunded
Total
1 one way trip airline ticket (including taxes and
fees)
$1487.50
($1487.50)
$0.00
Processing Fees ($7 per ticket)
$7.00
($0.00)
$7.00
Total Charges to Credit Card: All charges
and refunds are shown in US dollars
$7.00
Refunds and charges may appear on your credit card statement in a different
order and amount than shown above; however, the total charges you are
responsible for on your credit card are equal to the “Total Charges to Credit
Card” amount. If subsequent adjustments to your charges are required, the
amounts listed above will change. Please allow a full billing cycle to pass for
all refunds to be processed.
If you need any further assistance, please visit our Help
Center. For your convenience, you can refer to details of your trip using this
link. We would be happy to assist you in any way we
can.

Our record indicates that this matter has been...

addressed with the consumer and a refund for $264.88 was processed on September 11, 2015.
 
Sincerely,
N D[redacted]
Priceine.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond.
According to the consumer, he was unable to obtain confirmation
for a requested reservation.
Because travel
rates fluctuate constantly due to changing availability, we are unable to
guarantee confirmation for the consumer’s selected reservation. Priceline tells
consumers that rates are not guaranteed until purchased.
We are sorry that the request was not accepted for confirmation,
and we are unable to further assist in this situation.
 
Sincerely,
[redacted]
Priceline.com

RevDex.com, Inc.
We are sorry that the consumer is not satisfied with the location
of his/her Express Deal hotel room accommodations.
Priceline tells consumers that we will find a room in a hotel located
in the shaded area of the mapping guidelines for the area selected.
Consumers who prefer to stay in a particular location or
particular property have the option to visit our shop and compare service, and
choose his/her preferred hotel and location from a list of competitive prices
across a wide range of hotels.
Attached hereto is a copy of the consumer's initialed contract page authorizing
the terms and conditions of the purchase.
We are sorry that we cannot change, cancel or refund the purchase. Our ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the consumer’s selected reservation
is non-changeable and non-refundable.
We appreciate the opportunity to clarify.Sincerely,
N. D'Angelo
priceline.com
This
contract for request number
18[redacted] was originally initialed on 2014-04-26 20:13:14
$50 per night
2½
Star Hotel in [redacted] Area for $50/night
This deal saves 25% or more compared to
similar hotels [redacted] Not what you're looking for? See more Express Deals.
.
Area:
Bisected by I-75 and within easy reach of I-70, this area offers
proximity to several outdoor recreation options. Play three 18-hole courses
at the nearby [redacted] Center,... (Click for full
Description)
Star Rating:
What hotel is this?
Guaranteed Amenities:
Free Breakfast
Free Internet in room
Indoor Swimming Pool
Pets Allowed
Restaurant
Business Center
Fitness Center
Check In:
Fri May 2, 2014
Check Out:
Sat May 3, 2014
Rooms:
1 Room
2 Rooms
3 Rooms
4 Rooms
5 Rooms
6 Rooms
7 Rooms
8 Rooms
9 Rooms
All
rooms will accommodate up to 2 adults.
Reservation Names:
age 21 or older
Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.
Room 1
First:
MI:
Last Name:
Room 2
First:
MI:
Last
Name:
Room 3
First:
MI:
Last
Name:
Room 4
First:
MI:
Last
Name:
Room 5
First:
MI:
Last
Name:
Room 6
First:
MI:
Last
Name:
Room 7
First:
MI:
Last
Name:
Room 8
First:
MI:
Last
Name:
Room 9
First:
MI:
Last
Name:
[redacted]
© 2014
Microsoft Corporation © 2010 NAVTEQ © AND
© 2014
Microsoft Corporation © 2010 NAVTEQ © AND
Your hotel is guaranteed to be in
this areaView a larger map
»
We
Recommend Trip Protection
Trip Protection for this hotel stay
is $5!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>
100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.
24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions
No,
thanks. I prefer to travel without Trip Protection.
Summary
of Charges
Price
per night:
$50
Rooms:
1
Nights:
1
Room Subtotal:
$50.00
Travel Insurance
$0.00 ( DECLINED ) + Add
now Recommended!
(remove)
Taxes & Fees:
$12.97
Priceline Hotel Coupon:
-$0.00
Total Price:
All prices are in U.S. Dollar.
$62.97
62.97
62.97 0.00
Apply
Coupon
Have a coupon code?Apply
This coupon is invalid or has expired
Mandatory fee of is collected at the hotel.
Review
Important Information
All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by Priceline.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.
The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.
Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.
The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.
Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed.
If your request is not accepted, your credit card will not be charged.
Prices are not guaranteed until purchase is complete.
If your request is accepted, Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your request is not accepted, your PayPal account will not be charged. Prices
are not guaranteed until purchase is complete.
Initial
Here: I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your reservation at the [redacted] Waikiki Beach for your vacation pacakge for
Trip Number [redacted].
We understand that you selected to pay an additional
$15.12 per night to receive the CITY VIEW ROOM 1 King or 2 Queen [redacted] Grand
Bed:City View Free WiFi:42in TV:Free Hot Breakfast. We contacted the hotel and
verified that the type of room you selected is also a standard room. A refund
request for $90.72 was submitted for approval. The refund amount is equivalent
to $15.12 per night for 6 nights.
The request needs to go through a review process, which
does take time to complete. You should be receiving an update within the next
two weeks in regards to this request. Once the refund is approved, your bank
may withhold the refund from your account for up to 5 business days.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you. 
Sincerely,
[redacted]
Executive Offices

[redacted]

We are contacting you today regarding your hotel
reservation at the Holiday Inn And Suites Anaheim booked under Trip Number
[redacted]
 
class="MsoPlainText">We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
previously found a lower price for the same reservation and you would like to
be refunded for the price difference.
 
We checked both Priceline.com and the hotel's website and
the lowest rate available for the same reservation that you booked is for
$152.00 per night which is higher than what you paid. In order to be eligible
for our Best Price Guarantee, the  lower
price, including taxes and fees, must be available to the general public for
booking on a website in the same currency, using the same form of payment and
from the same point of sale as your original reservation when you call us. The
lower price must be an exact match to the itinerary booked on priceline.com,
including offering of a comparable cancellation policy. I apologize; however, I
will be unable to process a refund for your reservation.
 
If you have a screenshot showing the lower price for the
same exact reservation that you booked, please send it to us so that we can
research further. You may reply to this email and send it as a PDF or JPG
attachment. You may also fax it to [redacted]. Once we received the
information, we will review further and contact you back for any resolution or
update.
 
We are sorry we did not provide you the answers you were
looking for and thank you for your time.
 
Sincerely,
 
Joe A[redacted]
Executive Offices

I am sorry that the consumer was unable to obtain confirmation for an airline ticket request.
Priceline does not guarantee confirmation for airline ticket requests, and airfares are not guaranteed until purchased.
The consumer may contact Barclay's Customer Service Team directly at ###-###-#### (###-###-#### outside the U.S.) for any assistance with Barclay’s credit card services.
I hope you find this information helpful and appreciate the opportunity to address this matter.
Sincerely,
N D[redacted]
Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your hotel reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this hotel
reservation.
 
Our records show that refunds or cancellations are not
available after noon local hotel time on your day of arrival (Friday, March
13th). In addition, we have verified with the [redacted] that they
honored your reservation and you stayed for the entire 4 nights, checking out
last Tuesday, March 17, 2015 at 12:30PM (local hotel time). Since the normal
check out time is 11AM (local hotel time), as a one-time exception, the [redacted] did not charge you for the late check out. Therefore, no refund
will be provided for this reservation.
 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
The consumer contacted priceline on the check-in date, Wed., Jun
18, 2014 at 6:23:22 PM ET, stating that he arrived at the hotel earlier that
morning and was unable to check-in due to overbooking.
Priceline contacted the
property concerning the consumer’s claims and the hotel manager informed priceline
that the guest arrived prior to noon, and prior to the 3PM check-in time listed
on the attached confirmation page. The guest was informed to return when the
room would be available for check-in at 2PM.
Attached
hereto, is a copy of the consumer’s confirmation indicating the following
check-in-out times:
Check-In: Wed, Jun 18, 2014 - 03:00 PM
Check-Out: Thu, Jun 19, 2014 -
12:00 PM
Thank you
for the opportunity to clarify.
Sincerely,
[redacted]
priceine.com

Your Reservation Is Confirmed
Thank you for your reservation. Please print your hotel
receipt and show it at check in. For assistance please visit our customer help
area.
Print your receipt & show at check-in.
Print Hotel
Receipt
·       
Your Name: [redacted]
·       
Priceline Trip Number: [redacted]
[redacted] (hotel details)
[redacted]
[redacted]
[redacted] photos | virtual tour
Check-In:
Wed, Jun 18, 2014 - 03:00 PM
Check-Out:Thu, Jun 19, 2014 -
12:00 PMPriceline Trip Number: [redacted]
·       
Hotel Map
·       
Print Hotel
Receipt
·       
Email Itinerary
Room 1: [redacted]
Confirmation Number: [redacted]
Room Type: 1 King Bed Non-Smoking Room With Free
Continental Breakfast, Free High Speed Internet And Desk
Hotel Freebies:
Free breakfast and free internet in room
Bottom of Form
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pick-up time Midnight
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Bottom of Form
Top of Form
Add A Rental Car To Your Trip - No Payment Is Due Until Pick-Up Save up to 40%
All rental car reservations are backed by our Big Deal Guarantee.
Each winning bid‡ below will be provided by one of the following
rental partners:

Location:




[redacted] Intl
Airport (SEA)




Pick-Up:




Mon, Jun. 23, 2014 -
10:30 AM




Drop-Off:




Tue, Jun. 24, 2014 -
10:30 AM



Luxury Car
5 4
·       
Automatic
·       
Air Conditioning
·       
Unlimited Mileage
$160
/day
Full-Size SUV
7 4
·       
Automatic
·       
Air Conditioning
·       
Unlimited Mileage
$207
/day
Bottom of Form
Rental
Car prices are in US dollars.
Add a Rental Car To Your Trip
Now Loading
Rental Cars Options
Add a Rental Car
to Your Trip and Save up to 40%
·Choose from 11 different car types
·Provided by
·Save up to 40%
over leading sites.
Summary
of Charges

Billing Name:




[redacted]




Payment Method:




[redacted]




Room Cost:


(avg. per room, per
night)




$160.00




Rooms:




1




Nights:




1




Room Subtotal:




$160.00




Taxes &
Fees :




$17.27


We've chopped fees on this hotel.




Total Charged to
Card: prices are in U.S.
dollars




$177.27



Cancel Your Reservation
x
Please note that this booking
has been provided by our subsidiary located in Asia, Agoda.com. To cancel your
reservation you'll need to do so for each room separately. Please use the links
below. You'll be taken to the Agoda.com site to process your cancellation.

Room 1:




[redacted] 




Cancel
Room 1



[x] close window
Important
Information

•




Rate Description: Websaver - Full pre-payment required upon
booking




•




Hotel Freebies
Details:


• Free breakfast and
free internet in room




•




Cancellation
Options: Per the
cancellation policy below, this reservation is no longer eligible for a
refund. Our hotel partners are unable to process a refund to your credit
card.




•




Cancellation Policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, June 17th
(local hotel time). If you decide to cancel
your reservation anytime between noon on Tuesday, June 17th and noon on
Wednesday, June 18th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Wednesday, June 18th).




•




Guarantee Policy: Reservation is guaranteed for arrival on
the confirmed check-in date only. If you don't check-in to the hotel on
the first day of your reservation and you do not alert the hotel in advance,
the remaining portion of your reservation will be canceled and you will not
be entitled to a refund.




•




All rooms are booked
for double occupancy (i.e. 2 adults) and
accommodations for more than two adults are not guaranteed.




•




The reservation
holder must present a valid photo ID and credit card at check-in. The credit
card is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout.
These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in the room rate.




•




Frequently Asked Questions



Customer
Service

If you have any
questions or require further assistance, please visit our Customer Help
area.
You may also contact our Customer Service Department toll-free at
###-###-#### (when calling from United States/Canada), +[redacted] (when calling from anywhere else).
Please have your Priceline Trip number ( [redacted] ) and the phone
number you used when you placed your request ( [redacted] ) ready
when you call.



Priceline.com gives
travelers the inside track to the best deals and discounts, even at the last
minute.
With our negotiating power and deal search technology, priceline can help you
save on airline tickets, cheap hotel rooms, car rentals, vacation packages and
cruises.
·

Revdex.com, Inc.
We are in receipt of the complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
Priceline offers a variety travel
service options, including reservations that permit cancelations/changes.
When selecting a reservation, the
consumer is provided with the cancel policy associated with each reservation,
prior to purchase.
In this case the consumer selected a
reservation that provided greater savings and less flexibility
We are sorry that the consumer was
unaware that he had selected and authorized the purchase of a non-refundable, non-changeable
rental car reservation.  On each
consumers’ contract page (including the contract page in question), we clearly
and conspicuously place the following disclosure regarding this issue labeled
under Important Information.
Important
Information
Once you've reviewed
your information above, please review the following rules regarding rental cars
issued through priceline.com:
·      
Priceline rental cars are non-refundable,
non-transferable and non-changeable even if the reservation is not used.
·      
If your offer is accepted, we will immediately
lock in your reservation and charge your credit card.
Attached hereto is a copy of the consumer’s
initialed contract page authorizing the non-refundable, non-changeable, terms
and conditions of his purchase.



We appreciate the
opportunity to clarify.
Sincerely,
N. D’Angelo
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-03-07 01:53:33



Select Your Upgrade


You originally chose a Economy for $25.00 a day, but with
all the money you're saving you can afford to give yourself an upgrade before
you even get to the rental counter. Just choose one of the car types
available from Hertz Corporation below and ride in style for only a few
dollars more per day! All upgrades are subject to car type availability.





Compact Car


4 Adults, 2 Suitcases with
Unlimited Mileage, Automatic, Air Conditioning


+ $3/day





Mid-Size Car


5 Adults, 2 Suitcases with
Unlimited Mileage, Automatic, Air Conditioning


+ $4/day





Full-Size Car


5 Adults, 4 Suitcases with
Unlimited Mileage, Automatic, Air Conditioning


+ $7/day





·       
5


·       
2



·       
AUTO


·       
AC


Unlimited Mileage


Mid-Size Car


Pick Up/Drop Off:


Shreveport Regional Airport (SHV)
Shreveport, LA


Pick Up Date & Time:


Monday, May 05, 2014 - 12:00 PM


Drop Off Date & Time:


Sunday, May 11, 2014 - 12:00 PM


Driver's Name:


CAMILLE R RAYMOND Age: 25 and over


Rental Company:





Traveling with a child or
infant? Add a child seat


Add Child Car Seats (Optional)


You can request any of the child
seat options below. These requests cannot be guaranteed and additional fees may apply at the counter.
Contact the rental car company to confirm availability.


0



Infant Child Seat
For infants less than one year and under 20 lbs


0



Toddler Child Seat
Forward facing for children weighing 20-40 pounds up to 40 inches in height


0



Booster Seat
For children weighing 40 to 80 lbs


Summary of Charges


Upgrade Price: $4.00 (per day)



Total Rental Days:6


Subtotal:$24.00


Taxes and Fees: (details)$4.25


Total Upgrade
Charges: prices
are in US dollars $28.25


(Additional payment required for the child
seats.)


Please Note: Your statement will
reflect a separate charge for the upgrade.




Flight Information (Optional)


This will be used by the rental
car company to monitor flight delays.













What Airline are
you Flying?




Your Flight
Number:




-- choose --










Important Information





Once you've
reviewed your information above, please review the following rules regarding
rental cars issued through priceline.com:


·       
Rental cars are
non-refundable, non-transferable and non-changeable even if the reservation
is not used.


·       



·       
Additional
charges may apply at the counter if you pick up or drop off the car at a
different date, time, or location than you requested for your reservation.


·       
The
rental partner will charge the driver at the rental counter for optional
items you add to your reservation, including any child seats or special
requests.


·       
Only the
driver will be able to pick up the rental car at the counter and must present
a valid driver's license in his/her name. An additional driver can be added
at the counter for a fee payable directly to the rental car company.


·       
The
driver will be required to present a valid credit or debit card in his/her
name for the refundable security deposit.


·       
The
amount required for the refundable security deposit required at the rental
counter depends upon the car type, rental period, and optional items.
Pre-paid cards or cash will not be accepted for the security deposit. If the
driver provides a credit card for the security deposit, the security deposit
will be released back onto the card once the vehicle is returned. If the
driver provides a debit card for the security deposit, proof of round trip
airline travel may be required and any funds used for the deposit cannot be
accessed until after the car is returned.



Initial Here:



I have read, accept
and agree to abide by priceline.com's terms and conditions
and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
My issue is not with the terms of the agreement. My issue is that the room was not as advertised. The room was advertised as being within the [redacted] District. In fact, the room is NOT in [redacted] District, but in [redacted] District. [redacted] is a safe district, while [redacted] is a crime-ridden district. The room was advertised in a misleading way, and as soon as I realized this, I called to cancel the reservation. but the hotel refused. In fact, the reviews on Priceline were also misleading, though I notice now they have changed them, but when I made the reservation the reviews were not as negative. When I went to [redacted] the property for directions, reviews literally said, "Beware." I cannot subject my child, nor myself, to the kind of environment that exists at this hotel in the [redacted] District of [redacted]. 
Please see attached screenshots showing that the hotel is advertised as being in [redacted]. This is extremely misleading. I have used Priceline several times in the past and have always been satisfied. I thought this was a reputable site and that the hotels were trustworthy. 
Sincerely,
[redacted]

Dear [redacted],
We are sorry but the type of hotel reservation you purchased in Miami is
non-changeable...

and non-refundable. To review the terms and conditions of your
reservation, please feel free to visit the Help section located on our home
page.
Also, your claim for the Priceline Best Price Guarantee was not eligible as we were
unable to locate the lower rate online for your reservation within 24 hours
after purchase.
If you would like to review the full details of our Best Price Guarantee,
please click on the following link, or copy and paste into your web browser: [redacted].
We
thank you for emailing us today.
Sincerely,[redacted]
Customer Service Specialist

Dear Mr. [redacted],
Roman">
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices regarding your
reservation at the [redacted] booked under Trip Number
[redacted]. In your correspondence, you state that the hotel did not allow you
to check in early, and therefore you booked another reservation directly  with them.
 
Our records confirm that the reservation was booked on
Sunday, May 31, 2015 at 3:25 AM. We contacted the [redacted] concerning
this inquiry, and we were advised that you booked an additional reservation directly
with the property, and according to the hotel, both reservations were used as
booked. For this  reason, we are unable
to process a refund for your reservation.
 
We appreciate the opportunity to review this matter and
thank you for giving us the
opportunity to assist you.             
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: 9934536
I am rejecting this response because:
You stated:  "The baggage fees listed are not guaranteed and may change at the airline's discretion"
I was informed I can carry 2 bags per passenger per your website.  I was told by AA staff that the baggage policy had changed six months prior to me purchasing tickets.  It is your responsibility to update your website and notify customers of any changes that occour.  I am purchasing tickets through YOUR company not AA.  It is your job to keep your website update to date with most accurate information.  If policy changes it should not take your company 6 months to update information. 
I will be sharing my experience with the media, social websites, and all my family and friends.

Complaint:[redacted]
I am rejecting this response because:
I stayed at the [redacted] hotel  previously and know what kind of hotel it is and it is definitely not a four star hotel.   I know that Priceline.com has ripped off many customers over the years leading them to believe that they are getting a four star hotel at the [redacted] ( located at [redacted] Road, [redacted], AZ[redacted]) when they really are not.  I realize that many of the hotel ratings are arbitrary and that they is no official ranking of hotel ratings.  I have seen the evidence for this myself that in years past Priceline has charged as low as $50 per night for this hotel and on many nights, the [redacted] was advertised at a rate of approximately $100.00 a night in 2014 on[redacted].com and other websites.  I do not know of any other so called four star hotels that need to lower their rates to $100.00 a night or less just to rent rooms.  This hotel is long overdue for renovations and both the management at Priceline.com and the [redacted] are deliberately misrepresenting this hotel just to sell rooms to unsuspecting customers.
Since the management at Priceline.com chooses to be uncooperative with my request for a full refund of $264.00 (as I did not spend even a minute in this hotel on Dec. 21-22, 2014), I will be forced to take the following actions against Priceline.com:
 
1)  I will file a complaint with the Connecticut State [redacted].  As I firmly believe that Priceline.com is fraudulently enticing consumers to stay at a hotel which is not what it is stated to be .   If Priceline.com could not honor my bid of $112.00 per night for a four star hotel they should have rejected it as stated on their website rather than trying to steal my money in a desperate attempt to fill rooms at this run- down hotel.
2)   I will take to social media and tell others about the experience that I am having with the thieves at Pricelie.com.  I will communicate with others who experienced this identical problem with both Priceline and the [redacted] Hotel.  This information in turn will be provided to the State of Connecticut [redacted].
3)  I will take Priceline.com to small claims court if needed in order to recover the money that they are trying to steal from me. 
I tried to resolve this situation in a very civilized manner.  However, Pricelie.com management has made it impossible to do so.  Others should know this information as well in order to prevent them from experiencing this same problem.  I can assure you that I will never use Pricelie.com ever again.
Sincerely,
[redacted]

Dear [redacted],

face="Calibri"> 
Thank you for contacting us regarding your reservation at the [redacted].
 
We are writing to let you know that we have received your email in our Executive Offices. We understand you are requesting a refund on your reservation.
 
We reviewed your reservation details and confirmed the hotel and room type selected stated:
 
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
 
We are sorry if you no longer can use your reservation; however, we are truly unable to offer a refund back to your account as requested. We sent a copy of your contract page to you for your review.
 
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
 
Sincerely,
 
Teddi C[redacted]
Executive Offices

Trip Number(s): 
[redacted]
Customer or Passenger's Name(s): [redacted]
 
Dear [redacted],
Thank you for contacting us regarding your reservation at
the [redacted] booked
under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are requesting a
refund on your reservation.
We contacted the hotel and spoke with [redacted], the Front
Desk Manager. The manager reviewed your reservation record and advised that you
arrived at the property at approximately 9:30am, and stated that you were
unhappy with the location of the property you selected, and intended to select
and stay at a property located closer to Suwanee. The manager further stated
that the hotel held the Hearing accessible suite as selected and reserved; however, you chose
to go elsewhere. We are sorry if you chose not to use your reserved hotel
accommodations; however, we are unable to offer a refund as requested. Your
reservation is truly non-changeable, non-refundable and non-transferable. 
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
[redacted]
Executive Offices 
This contract for request
number [redacted] was originally initialed on 2014-06-26 09:48:57
[redacted]





Check-In: Fri, Jun 27,
2014Check-Out: Sun, Jun 29, 2014Nights: 2 NightsRooms: 1 Room


Room Type: King Bed +
Queen Sofabed - Accessible Suite


Hotel
Freebies:  Free
breakfast, free internet in room and free parking





Reservation
Name (Age 21 or Older)


Enter
the name of the person checking into the hotel. This person must present a
valid photo ID and credit card at check-in.


























Room
1




First
Name:




MI:




Last
Name:







Use this name for all rooms









Summary of
Charges





























Room
Cost:


avg.
per room, per night




$78.00




Rooms:




1




Nights:




2




Room
Subtotal:




$156.00




Taxes & Fees
:




$20.30



We've
chopped fees on this hotel.




Total
Charges:
prices are in U.S. dollars




$176.30



Best
Price Guarantee on this hotel




Mandatory
fee of is collected at the hotel.




Important Information
















































•





Room Description:
Hearing Accessible Room Featuring A Plush King Bed & Queen Sleeper Sofa
The Suite Is Designed For Both The Business Andleisure Guest. The Mo




•





Rate
Description:
Websaver - Full pre-payment required upon booking




•





Hotel
Freebies Details:


Free
breakfast, free internet in room and free parking




•





Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've
selected, you can cancel your reservation up until noon on Thursday, June
26th (local hotel time), however the hotel requires payment for the first
night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or
cancellations are not available after noon local hotel time on your day of
arrival (Thursday, June 26th).




•





Guarantee
Policy:
Reservation is guaranteed for arrival on the confirmed check-in date
only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.




•




Your
credit card is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.


Your
PayPal account is charged the total cost above at time of purchase. Prices and
room availability are not guaranteed until full payment is received.




•





All
rooms are booked for double occupancy
(i.e. 2 adults) and accommodations for more than two adults are not
guaranteed.




•





The
reservation holder must present a valid photo ID and credit card at
check-in. The credit card is required for any additional hotel specific
service fees or incidental charges or fees that may be charged by the hotel
to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.





[redacted]



I have read,
accept and agree to abide by priceline.com's terms and conditions
and privacy policy.