Priceline.com

Our documented
case history confirms that the consumer contacted priceline customer service on
Fri. Aug...

01, 2014, at 6:21:45 PM ET, advising that the wrong dates were booked
and requested to change or cancel the reservation.
Attached
hereto, is a copy of the consumer’s initialed contract page agreeing to the non-refundable,
non-changeable terms and conditions of the purchase.
We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-01 18:18:42
$45 per night
[redacted] for $45/night
This deal saves 45% or more compared to
similar hotels*
Not what you're looking for? See more Express Deals.
.

Star Rating:




What hotel is this?




Guest Score:




Rated


8.0


out of 10 (or higher)








Guaranteed Amenities:






Free Breakfast


Free Internet in room


Indoor Swimming Pool





Free Parking


Business Center


Fitness Center





Check In:




Mon Aug 11, 2014




Check Out:




Thu Aug 14, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation Names:
age 21 or older




Please enter the name of the
person who will be checking into the hotel. They must present a valid photo
ID and credit card.


Room 1


First:
[redacted]
[redacted]
 
[redacted]


















© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $15!
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Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges




























Price
per night:




$45




Rooms:




1




Nights:




3




Room Subtotal:




$135.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$24.99




Priceline Hotel Coupon:


-$0.00



Total Price:
All prices are in U.S. Dollar.




$159.99


159.99
159.99 0.00


Apply
Coupon


Have a coupon code?Apply


This coupon is invalid or has expired





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2 people. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by Priceline.




Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an additional
. This fee will be charged to you directly by the hotel. Mandatory fees
are not optional and typically cover items such as resort fees, energy
charges or safe fees. The amount of the charge is subject to change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges may
be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.



If your request is accepted,
Priceline will immediately charge your credit card the total cost of your
stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is
accepted, Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your request is not accepted, your
PayPal account will not be charged. Prices are not guaranteed until purchase is
complete.


[redacted] I
have read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
Priceline
offers a variety travel service options, including our Retail
service, where consumers can select his/her preferred hotel from a list
of competitive prices across a wide range of hotels. 
In this
case, the consumer selected a reservation that provided greater savings and
less flexibility.
When you purchase
a reservation using our Name Your Own
Price® service, you do not have the option to change or cancel the
reservation. Unfortunately, once a reservation of this type is booked,
Priceline does not have the ability to change or modify the reservation.
We evaluate each participating hotel on many different criteria,
including guest satisfaction. We have researched to find that this hotel does
meet our expectations for the 3 star rating selected on our website. Our
competitors also rate this hotel as follows:
Orbitz.com = 3 stars
Expedia.com = 3 stars
Travelocity.com
= 3 stars
Additionally, the consumer assumed that when selecting a Name Your
Own Price reservation, he would receive confirmation for a property that he had
seen during a previous hotel search on Priceline.
The consumer states:
“I
booked a 3 star hotel via priceline.com knowing that there were a certain pool
of hotels that could be selected for my reservation if my bid had been
accepted.”
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase, including the following important
information:
·       
The hotel that is selected may or may not be one
that you have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this Name Your Own Price request. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed.



We are sorry that we are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
Priceline.com
This
contract for request number
[redacted] was originally initialed on 2014-06-19 15:14:10

Please
Review Your Request


















































3 Star Upscale Hotel, Disney
Downtown - Lake Buena Vista Area


Which hotel will I get?




Check-In Date:




Friday, June 27,
2014




Check-Out Date:




Sunday, June 29,
2014




Region




Orlando, FL




City Area:




Disney Downtown - Lake Buena
Vista




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted] R. [redacted]




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 55.00









Travel
Insurance:




US$
10.00






Subtotal:




US$ 110.00





Taxes and Service Fees:




US$ 22.80





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 132.80




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may
or may not be one that you have seen during a hotel search on priceline. Any
sorting or filtering options previously used will not apply to this Name Your
Own Price request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not
accepted, your credit card will not be charged. Priceline will immediately charge your PayPal account the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not
accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at chec**ut. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy
policy and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.

Complaint: [redacted]
I am rejecting this response because:
When I booked the room, the website I was booking through was PRICELINE[redacted], not [redacted].  At no time while I was booking my room, was I redirected to [redacted].  Here is a copy of the email I received from PRICELINE[redacted].
To view this email as web page, go here
Hotels
Cars
Flights
Packages
Cruises
Your Hotel Reservation for Wed, August 26, 2015
Priceline Trip Number: [redacted]
To view your full itinerary, click here.
 
Print Itinerary
 
 
Email Itinerary
 
 
Download our App
[redacted] 
1 Night, 1 Room
Check-in:
Wed, August 26, 2015
Check-out:
Thu, August 27, 2015
Hotel Address:
[redacted]
Hotel Phone Number:
###-###-####
Number of Rooms:
1 Room
Reservation Name:
[redacted] booking ID:
[redacted]
Booking Partner:
 
See Hotel Details
 
Map/Directions
Room Type:
1 Queen Beds Non-Smoking Book Now&save Max 2 guests. Hotels may charge for additional guests. 
Cancellation Policy:
Any cancellation received within 1 day prior to arrival date will incur the first night charge. Failure to arrive at your hotel will be treated as a No-Show and will incur the first night charge (Hotel policy).
See all Policies
 
Summary of Charges
Total Charged: $67.35
Billing Name:
[redacted] 
Room Price:
$61.59 avg./night
Rooms:
1
Nights:
1
Room Subtotal:
$61.59
Taxes & Fees:
$5.76
Total Charged:
$67.35 Paid in Full
Prices are in USD 
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me as long as they refund the money after their review. I sent them the information they need to start the process. I attached my response to Priceline below. Thank you for your help. 
Sincerely,
[redacted]
Thank you for taking the time to correct your business practice. The address below is my correct address. 
[redacted] 
[redacted]
Again I am glad you took the time as I did not get such care from your staff. 
                                Thank you, 
                                        [redacted]

Hello.  Please see the response below that we have sent to our customer. Thanks. 
 
[redacted]
 
size="3" face="Calibri">Thank you for contacting us regarding your reservation at the [redacted] and Cabins booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a full refund on your past hotel reservation.
 
We are sorry if your stay is not what you hoped for and contacted the hotel to express your concerns. We were told by John at the Front Desk that no concerns were brought to their attention, so no refund can be offered. Since the hotel is not willing to offer a refund back to priceline, we are unable to offer any type of compensation back to your account as requested.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me. 
I will expect a refund of exactly $77.98 within 2 weeks from the date it was issued, which will be no later than 4/30/15, as Priceline stated in their response.
If I do not receive an email confirmation from Priceline regarding my refund as well as the actual refund by 4/30/15, then I will reopen or resubmit a new complaint.
I would still appreciate an apology from Priceline's very rude representative [redacted] who refused to acknowledge that I had any valid cause for complaint, refused to review the paperwork I asked her to look at, 
and eventually disconnected the chat that I was engaged in with her.
I will never do business with Priceline again and will make sure everyone I know is aware of this.
Thank you for your assistance with this matter.
Sincerely,
[redacted]

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding
your [redacted] Airlines reservation for Trip Number 3[redacted]7.
class="MsoPlainText">
We are writing to let you know we received your email in
our Executive Offices.
We understand you would like to proceed with the
cancellation. We reviewed your request and cancelled the ticket under [redacted] name with a penalty fee in the amount of 200.00 USD. A refund in the
amount of 82.80 USD was issued on March 9, 2016. The refund was processed
through our system within one business day; however, bank processing time
varies, so please check with them if you don't see the refund in your account
within a few business days.
We hope you find this information helpful.
Sincerely,
Junko A[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID 9989191,
 I don't have much about the reservation since I did not make it. I do have my bank statement also I believe the itinerary number is [redacted] 
 
Sent from my iPhoneOn Apr 3, 2014, at 5:58 AM, "'Travel Support Team" <[email protected]> wrote:
Dear Ms. Wells,
We are responding to the below email as we could not find any rental
purchased with [redacted] Rent a Car in the amount of $204.32.
Would you please provide us with more information regarding this charge 
so we may research your claim for the Revdex.com? 
We apologize for any inconvenience and thank you for your patience while
resolving this issue.
Sincerely, 
Barbara Ayers 
Executive Offices 
Original Message Follows:
------------------------
My complaint was not inregards to a rental that was places with [redacted]. 
The amount of the complaint also was not 343.93...my complaint was in 
regards to a reservation for a rental from [redacted] in the amount of 204.32 
which I did not authorize. The car rental reservation is not in my name 
and I did not confirm or authorize any charges from Priceline. 
Sent from my iPhone
On Apr 2, 2014, at 1:22 PM, "'Travel Support Team"
<[email protected]> wrote:
Dear Ms. Wells,
We are writing due to the complaint you have filed with the RevDex.com regarding a refund of this reservation with [redacted] 
Corporation in the amount of $343.95.  
Please note we have reviewed your record and you authorized this 
reservation by entering your credit card information and agreeing to
the
Terms and Conditions of the sale.  You were aware of the status of the
reservation as you checked it within minutes of it being accepted. We
regret we cannot offer any refunds of this reservation.  
We are sorry we did not provide you the answers you were looking for
and
we thank you for your time.  
Sincerely,
Barbara Ayers
Executive Offices
Marissa Wells

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and I find that this resolution is satisfactory to me. The refund for my car rental appeared in my account this morning, January 30, 2013. I was unwilling to rescind my complaint until I had received the refund, due to the unsatisfactory treatment and inaccurate information provided me by Priceline earlier in this process. Now that I have received their refund, I am no longer in need of your services to mediate the dispute. Thank you very much for your assistance.
Sincerely,
[redacted]

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. It is clearly the consumer’s responsibility
to review the important information disclosed on the consumer’s contract page
prior to purchase.
We are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
We are contacting you today regarding your hotel
reservation at the [redacted] Theater District booked under Trip Number...

[redacted].
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to change the hotel for your reservation because the hotel's theme
is not appropriate for your child. We apologize for any inconvenience this may
have caused.
 
 
 
We contacted the [redacted] Theater District and they
transferred your reservation to the [redacted] which is 2 blocks
away from the their property and also a 4 star hotel. I contacted the [redacted] and they confirmed your reservation. Below are the details
of your new hotel reservation:
Hotel's Name: [redacted]
Address: [redacted] Hotel Confirmation Number: [redacted]
Please be advised that the changes will not reflect here
in our system since the changes was made directly by the hotel.
If you have further questions, please contact us directly
at ###-###-####. The Executive Office hours are 9:00 a.m. to 6:00 p.m.
Eastern Time, Monday through Saturday. You will need to
enter your Trip Number, which is [redacted] when you contact us.
Please note that the number provided above is a United
States phone number, and you may incur toll charges when calling from outside
the United States or Canada.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Revdex.com, Inc.
Upon submitting a
travel service purchase, an authorization, (not a charge) is placed on the
consumer’s account at the time of the offer in order to verify that funds are
indeed available for the requested purchase.
Once the request
is accepted, the authorization is replaced by the actual charge, and in the
event that the purchase request is not accepted, the credit card is not
charged, and the authorization is dropped by the credit card issuing bank
according to their policy.
Sincerely,
[redacted]
Priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Sincerely,
[redacted]

I am  in receipt of the complaint initiated by the above-mentioned...

consumer and appreciate the opportunity to respond.
 
Attached hereto is a copy of the consumer’s initialed contract page authorizing  the non-refundable and non-changeable terms and conditions of the purchase as well as a Sunday, Aug. 23, 2015 check-in date and Monday, August 24 check-out date.
 Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
Once again, thank you for getting in touch about this.
Sincerely,
[redacted]
Priceline.com
 
 
This checkout page for trip number [redacted] was submitted on 2015-08-14 11:03:57
Check-In: Sun, Aug 23, 2015
Check-Out: Mon, Aug 24, 2015
1 Night
1 Room
>> change dates
[redacted] Place [redacted] Downtown
[redacted]
 about   |
more photos   |
 hotel map   |
 guest reviews   |
 amenities
Priceline guests find an indoor pool, free breakfast, free Wi-Fi and high-tech touches at the non-smoking [redacted] Place [redacted] Downtown.
$179
$161
per night
Choose Your Room
We've chopped booking fees at this hotel to keep our bottom-line prices lower.
We guarantee the best possible price on this room.
$179.00
$161.00
per night
--------------------------------------------
King Bed - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
$161.00
per night
--------------------------------------------
2 Queen Beds - Breakfast, Free Wifi   |   + room details
Freebies: Special Discount 10% off
Freebies: Free breakfast and free internet in room
Non Refundable - See Details
Room Details: 2 Queen Beds Non Refundable Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
--------------------------------------------
King Bed + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: King Bed [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
$179.00
per night
This hotel was just booked by another customer at 10:43 PM yesterday.
--------------------------------------------
2 Queen Beds + Sofabed - Breakfast, Free Wifi   |   + room details
Freebies: Free breakfast and free internet in room
FREE Cancellation until 12:00 PM on Aug 22 - See Details
Room Details: 2 Queen Beds [redacted] Grand Bed:Cozy Corner Sofa-Sleeper Free Wifi:42in Tv:Hot Breakfast
Summary of Charges
For many of our hotels, you're able to pay the hotel directly at the time of your stay rather than up-front at the time of booking. This new flexible feature is available at the hotel you have chosen.
x close
"Pay When You Stay SM" room
This is a "Pay When You Stay" room. The hotel will bill you the amount shown below at the time of your hotel stay.
The actual charges for your hotel room are shown in the local currency below.
Room Cost: (details)
avg. per room, per night
$161.00
Rooms:
1
Nights:
1
Room Subtotal:
$161.00
Taxes: Taxes & Fees:
$24.21
We've chopped fees on this hotel.
You Pay Today:
$0
Total Charges: Total Charges:
$185.21
Best Price Guarantee on this hotel
Mandatory Hotel Fee:
$null
 - This hotel fee is charged by property at checkout.
Total Cost:
$185.21
*The U.S. dollars estimates provided are based on the current exchange rate. The hotel will determine the final total.
Reservation Name (Age 21 or Older)
Enter the name of the person checking into the hotel. This person must present a valid photo ID and credit card at check-in.
Room 1
First Name:
MI:
Last Name*
 
 
 
Use this name for all rooms
 
 
Important Information
  
Room Description: King Bed Non Refundable Free Wifi:42in Tv:Hot Breakfast
  
Your reservation is for 1 night, checking in on Sun, Aug 23, 2015 and checking out on Mon, Aug 24, 2015 for 1 Room
  
Rate Description: Websaver - Full pre-payment required upon booking
  
Hotel Freebies Details:
   Special Discount 10% off — Advance Purchase Offer Details.
   Free breakfast and free internet in room
Promotion Details
Negotiated Specials may be limited to certain dates and subject to availability.
x close window
  
Cancel Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.
•
Please note that this booking is being offered to you through our subsidiary, Agoda.com.
  
Mandatory Fee: This hotel charges an additional . This fee will be charged to you directly by the hotel. Mandatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.
  
Guarantee Policy:
  
Guarantee Policy: Reservation is guaranteed for arrival on the confirmed check-in date only. If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the remaining portion of your reservation will be canceled and you will not be entitled to a refund.
  
Your credit card is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
Your PayPal account is charged the total cost above at time of purchase. Prices and room availability are not guaranteed until full payment is received.
  
Additional Information About the Room You Selected:
  
Important Information From The Hotel:
  
All rooms are booked for double occupancy (i.e. 2 adults) and accommodations for more than two adults are not guaranteed.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. The hotel reserves the right to authorize your credit card prior to check-in.
  
Your credit card will be used to guarantee the reservation. The hotel will charge you directly for room and tax. If you decide not to use your hotel reservation you must cancel it according to the cancel policy listed or you may be subject to a no-show penalty charged by the hotel. The hotel may require a deposit on confirmed reservations. Deposit amounts can vary from one night to all nights of the stay or another amount required by the hotel. If your hotel requires a deposit, they will charge the credit card provided at time of booking. In the event they are unable to charge the applicable deposit to the credit card provided, your reservation may be cancelled. Please contact this property directly for their deposit policy.
  
If you don't check-in to the hotel on the first day of your reservation and you do not alert the hotel in advance, the hotel reserves the right to cancel your reservation and may charge you a penalty.
  
The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar charges) and are not included in the room rate.
By continuing with your booking, you agree you have read and accept our terms & conditions and privacy policy.

The
ability to receive points/miles is dependent upon our travel partner’s rules.
Priceline.com discloses the following information regarding Frequent Flyer
Miles.
·       
Contact
Us
Frequent Flyer Miles
Earning Miles: As frequent flyer programs
vary by airline and are subject to change, we cannot guarantee miles. To
confirm eligibility or to add your frequent flier number post purchase, please
contact your confirmed airline directly.
Name Your Own Price® reservations
(or any reservation where the full itinerary is not disclosed prior to
purchase) do not qualify for frequent flyer miles.
Redeeming Miles: Tickets cannot be
purchased using frequent traveler miles on our website.
Priceline.com LINKhttp://www.priceline.com/customerservice/customerservice.do?c=&t=miles&a...⇄

[redacted] border-box; font-family: Verdana; font-size: 12px; line-height: 17.1429px; background-color: rgb(255, 255, 255);">Thank you for your patience while we researched your billing issue with the [redacted]We contacted the hotel and were informed that you were charged in error. The hotel has agreed to process a refund to your credit card. We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again. Hotel Confirmation Number: [redacted]Amount Refunded: $67.85Hotel Representative Contacted: Al(Front Desk)The charges to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.We apologize for the inconvenience and hope you find this information helpful.Sincerely,V[redacted]Customer Service Specialist

RevDex.com, Inc.
 
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that we are unable to
assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Revdex.com,
Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

RevDex.com,...

Inc.
 
The 8 digit reference number provided by the consumer is not a
priceline.com reference/request number.
In
order to locate the reservation and review this matter, please provide the 11
digit Priceline request number, as well as the email address that was provided
at the time of purchase.
 
Sincerely,
[redacted]
Priceline.com

Dear Mr. [redacted]
 
We are contacting you today regarding your reservation at
the [redacted] - All Inclusive booked under...

Trip Numbers 1[redacted] and
[redacted]
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
would like to be refunded for your reservations due to some issues during your
stay.
 
We appreciate your feedback and will contact the
appropriate people at the hotel to share your concerns. Rest assured that
everything will be noted and your feedback will be passed on for documentation
and reference.
 
As an apology for any inconvenience, I submitted a refund
request in the amount of 76.17 USD which representsis 20% of the last 2 nights
of your reservation. The refund request will be reviewed by our management team
and if approved, it may take 7- 14 business days to be processed. I apologize;
however, we will be unable to refund your reservation in full.
 
We are sorry we did not provide you the answers you were
looking for and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
Joe A[redacted]
Executive Offices