Priceline.com

Complaint: 9947531
I am rejecting this response because:
What they have written is completely untrue. I purchased the ticket and received confirmation. At no time did [redacted] contact me regarding cancellation of the ticket. I did not receive a call until almost 24 hours later from PRICELINE stating they were canceling the ticket. After receiving this call, I still did not understand why it was cancelled, so I called Priceline back upon my return home. They told me it was cancelled because the flight was not confirmed. My sister booked two tickets on the same flight approximately 20 minutes after I booked mine and had no issue. I then called [redacted] who said that the reason it was probably cancelled was because the price that Priceline gave me was no longer available and that is why they probably cancelled the purchase. The tickets had then gone up to $1700 for the same flight. This in NO WAY was a result of [redacted] canceling the flight, rather Priceline not wanting to honor the price it was sold to me for.
Sincerely,
Luigi Miro

RevDex.com, Inc.

class="MsoBodyText">
We are
in receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
[redacted] submitted a hotel request and
received the [redacted]. When she contacted the hotel to request a room facing the
parking lot so she could watch her vehicle, she was advised to contact
priceline. When we contacted the hotel and spoke with the Front Desk, we were
advised that they could not change it as it would change the price of the room.
Customer is requesting to change to the [redacted].
Priceline offers a variety travel service options, including our Retail
service, where consumers can select his/her preferred hotel from a list of
competitive prices across a wide range of hotels. When she purchased her
reservation using our Name Your Own Price service, she does not have the option
to change or cancel the reservation. Unfortunately, once a reservation of this
type is booked, Priceline does not have the ability to change or modify the reservation.
We
appreciate the opportunity to clarify.
Sincerely,
[redacted]

They are totally liars!!!!!!!!!! The car rental company was in business for may years and you are telling me that you have no idea how much the taxes and fees are? The actual charge was more than 100% than the estimated charge, what kind of estimation is that? The estimation said it was taxes and fees and now you are telling me it is not the really taxes and fees, is that not misleading or what????? You are in business to cheat customer that is what you are! Liars, Liars, Liars!!!!!
Complaint: [redacted]
I am rejecting this response because:
Sincerely,[redacted]

Revdex.com, Inc.
We have received the consumer’s
additional comments.  As you requested,
we have again reviewed this matter to see if we overlooked anything that might
support a more favorable conclusion. Unfortunately, there is nothing we can add
to what has already been stated in our previous correspondence. We are sorry
that we are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

Dear [redacted]
 
We are contacting you today regarding your reservation at
the [redacted]
*
We are writing to...

let you know that we received your
Revdex.com concern in our Executive Offices. We understand that you
have some concerns about the room type for your reservation. We apologize for
the inconvenience and thank you for bringing this to our attention. We
escalated this concern to our Hotel Team to address the issue.
 
As an apology for the inconvenience, we will process a
refund request for $62, which is 20% of the total cost of the reservation.
Should you wish to upgrade to a Standard Queen Room directly at the hotel,
kindly send us a receipt showing the upgrade fees. You may send it as an
attachment in reply to this email. The attachment needs to be a PDF or JPG file
no larger than 2MB. Also, you may send it to fax number 866-741-5647.
 
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
Zadhy S[redacted]
Executive Offices

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Elisabeth Shoppel

Complaint: [redacted]
I am rejecting this response because:
I sent the receipt to the company in an email on March 31 at 5:11 p.m.
Sincerely,
[redacted]

RevDex.com,...

Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond.
According
to [redacted], her credit card was stolen and used to make a rental
car purchase.
 
 In cases where fraud or an unauthorized purchase is alleged, as
claimed by [redacted], we are unable to rectify the claim with the
customer.  In all matters such as these, the
credit card-issuing bank investigates the credit card holder’s claim and Priceline will assist with all fraud investigation
inquires.
 
We are sorry
that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
Priceline.com

Your Rental Car Reservation Is Canceled
Your rental car reservation for trip number [redacted] has been successfully canceled.
<A HREF="http://ad.doubleclick.net/jump/priceline.dart/custom_rc_retail_accept_top;...⇄ TARGET="_blank"> <IMG SRC="https://ad.doubleclick.net/ad/priceline.dart/custom_rc_retail_accept_top;sz...⇄ WIDTH="272" HEIGHT="89" BORDER="0" ALT="Advertisement">&...⇄ /> Cancellation Information
Date and Time Cancel Requested:
04/17/2015 14:12:33 Eastern Time
National Car Rental Cancellation Number:
[redacted] or similar
(make/model not guaranteed)
AUTO
AC
Unlimited Mileage
Economy Car
Pick-Up /Drop Off:
[redacted] On Airport
Pick-Up Date & Time:
Thursday, May 28 2015 - 8:30 PM
Drop-Off Date & Time:
Sunday, May 31 2015 - 8:30 PM
Driver:
[redacted]
Driver's Age:
25 and over
Confirmation #:
[redacted]
Priceline Trip #:
[redacted]
Purchased Date:
April 01 2015
Hours Of Operation for Pick-Up Location
Opening time
Closing time
[x] close window
Hours Of Operation for Drop-Off Location
Opening time
Closing time
[x] close window
Summary of Charges
Billing Name:
[redacted]
Payment Method:
[redacted] (ending in [redacted])
Your Offer Price:
$17.00 (per day)
Total Rental Days:
3
SubTotal:
$51.00
Taxes and Fees:
$38.10
Total Amount:
$89.10 You saved 39%!*
Prices are in US dollars. * This is your savings on the total cost of your rental car when compared to the lowest published rental car rate available at time of booking for the itinerary and rental car company shown.

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.
The consumer states:
“The information that Price line provided
from their own website does not indicate that the bedding type for the room may
incur additional charges. That language is not on the website but rather is
being added by them in their own defense since I have complained.”

On each consumer’s contract page, including [redacted]’ contract page, we place the following disclosure regarding requests for bed types labeled under Important Information.




Review
Important Information
All rooms will accommodate up to 2
people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including preferences for smoking
or non-smoking rooms) should be requested through your confirmed hotel and
cannot be guaranteed by Priceline.
special requests
hyper link disclosure:
·       
special
requests All special needs and requests must be
arranged directly with the confirmed hotel and are at the hotel's discretion.
Priceline will provide you with the hotel's contact information. Since
Priceline has no control over which room a hotel will assign to you, Priceline
cannot accommodate special requests in advance of your booking and cannot
guarantee that special requests will be met.
·       
A
Name Your Own Price reservation cannot be changed, canceled or modified on the
basis that a special request was not met.
·       
Rooms reserved through priceline are guaranteed to accommodate up to 2 guests comfortably.
Some hotels may charge an additional fee, payable at the front desk, for
bedding requests and/or extra people. All bedding requests are based on hotel
availability and are at the discretion of the hotel. Rooms may have:
·       
·  1 Double Bed
·       
·  1 King Bed
·       
·  1 Queen Bed
·       
·  2 Double Beds
·       
·  2 Twin Beds
·       
Accommodations
for additional guests or requests for specific bed types must be made directly
with the confirmed hotel and are not guaranteed by priceline.
·       
Priceline
requests non-smoking rooms; however, room assignments are based on hotel
availability and are at the hotel's discretion. If you require either a
non-smoking room or a smoking room, contact your confirmed hotel directly.
Priceline cannot guarantee a non-smoking or smoking room.
·       
Requests
for specific room locations (i.e., connecting, high floor, view, away from
elevator etc.) should be made directly with your confirmed hotel. While your
hotel will do its best to accommodate you, priceline cannot guarantee that
special requests can be met.
·       
For
specific room type or bed type requests, try our Published Price or Express
Deals options.
·       
Disability Needs
·       
If
you have disability needs (for example only, you need a wheelchair accessible
room or require the use of service animal) you must call the hotel after your
booking is made and verify that your needs can be met. Priceline.com cannot accommodate disability
needs in advance of your booking. If your disability needs cannot be
accommodated by the hotel, please call Priceline customer service.
Consumers are responsible for reviewing the important
disclosure provided on his/her contract page prior to purchase.
Thank you for the opportunity to
clarify.
Sincerely,
[redacted]
Priceline.com

I have booked a car on Priceline on 13th Feb pickup. At the time of booking, I purchased a travel insurance of USD 44 for the entire trip of 3 days. At the time of pickup(10.30 am),I was told by the vendor that the car is not available at the location and I can book another car with any other vendor.I tried booking the car from different pick-up location around 15 times but it was refused due to non availability of the car. Finally I got a car available to pickup at 5 p.m in the evening after sitting and trying booking at the airport for around 3 hours.
To my surprise, the previous 15 times I tried to book the car, the priceline has charged the insurance all the 15 times of USD 44 each from my card and they made purchase of around USD 600 from my card and I had no money left with me to book my hotel and other reservation at Amsterdam.
After my several requests and talking with several agents and explaining the case for several hours, they finally agreed to refund the money back within 5 days without feeing sorry.
It has been 15 Days since then, I'm still waiting for my money to be returned back to me.
My case number is 77370143. I hope priceline improves a customer satisfaction level. PRICELINE NEVER AGAIN.

Shashank

Review: I selected a roundtrip flight on Priceline.com today, June 26th, 2015. After I put in all of my billing information, an ad popped up, stating that, if I applied for a Priceline [redacted] card, I could receive $50 off of the total purchase price of my roundtrip flight. That is to say, reducing the amount of the purchase from $202.20 to $152.20.

I went ahead and applied for this [redacted] card online. It took a few minutes to process, then informed me that it would be 10 to 30 days before I could receive notification of approval or not. I do not HAVE this amount of time to wait! I needed to book the flight immediately. I also know that my credit rating is excellent.

I then called Priceline.com's contact number to discuss this issue with a customer service representative. After holding for upwards of 15 minutes, a rep finally answered, only to tell me that she could not help me with this issue and would need to transfer me to the credit card division. She did so.

After waiting several minutes more, I spoke to another person, telling me that he only dealt with card applications being made over the phone, and could not help me with any information regarding a credit card application through Priceline online. He told me I needed to wait to receive a response from the bank, which could take up to 30 days! I reiterated that I did not have 30 days--I needed to book the flight today!--and suggested that this promotional ad for $50 off was a scam. He had no response to this. I then asked to speak to a supervisor. After holding quite some time, the call was disconnected.

This "promotion" of $50 off, then, indeed seems to be a scam if a customer cannot be approved right away, in order to apply the $50 discount to the price of the tickets.

I also asked the service rep to cancel my application for the card, which he said he could not do! I have no interest in obtaining this [redacted] card for any other purpose besides the discounted flight the ad offered.Desired Settlement: I would like to receive the $50 discount on the purchased flight. There is no discernable reason why I should not have been instantly approved for the credit card, and I could not get any satisfaction through any representative I was connected with.

Business

Response:

According

to the consumer, the $50 credit card bonus was not applied to the reservation

as expected.

Review: I purchased airline tickets to [redacted] via priceline.com in the beginning of the year. When the date to travel finally arrived I selected my seats online and departed without issue. The trip went fine, and our day of departure arrived. I received an email the evening before departure reminding about my flight out. I tried checking in via the link provided in the email but it said "service unavailable" so I called [redacted] and confirmed the departure time. The priceline email stated we be at the airport at least 2 hours before departure. I arrived for checkin 2 hours before departure only to find out [redacted] airlines requires those heading to the usa to checkin more than 2 hours before departure. Because they close checkin 2 hours before departure I was not allowed to checkin/board. [redacted] said our booking agency should have communicated that information to us and said there was nothing they could do but charge us an additional $1000+ USD a person to book a seat on the next flight out. They advised us to call priceline since they were responsible for the lack of information, so we did. When I called Priceline, they pushed the blame on [redacted] for not telling us this information when we contacted them. They too said it was out of their hands and that we had to reach out to [redacted] or buy another ticket from them to return home. Our wonderful trip had now turned into a nightmare; we were stranded in a foreign country in the middle east without the funds to return home due to misinformation provided to us by priceline. Feeling defeated we went to the US Embassy to seek advice, they referred us to [redacted] main office and gave us their address. We went to the [redacted] office and explained our situation, but they said the same thing..... Priceline was to blame for not communicating the check-in procedure for US travelers. We left frustrated and tired. Fortunately, we found a place with wifi access and googled flights departing from [redacted] with a different carrier at half the price. We tried purchasing the ticket online but for some reason the site wouldnt complete the transaction. So we contacted a friend back home in the states to take our information and make the payment on our behalf via [redacted] (god forbid we go through priceline again). The transaction completed and we would finally be leaving this nightmare behind... 14 hours later. Adding insult to injury, this delay caused me to miss an embassy appointment I had the following day. As a result, I couldn't get my visa for the country I was scheduled/paid to travel to later that week. The next available visa appointment being in November, my trip was cancelled and my money lost. All this because priceline and [redacted] Airways left out vital check in information about traveling from [redacted] to the USA. To say i'm disappointed with Priceline would be an understatement.Desired Settlement: The only way I can see myself ever using Priceline or even speaking well of them again is if they were to refund the money I paid for the fair plus reimburse for the additional fare I had to purchase in order to leave the country (via store credit or cash) .

Business

Response:

In order to locate the referenced reservations and review this matter, please provide the 11 digit Priceline request number, as well as the email address that was provided at the time of purchase.

Thank you,

N D[redacted]

Priceline.com

Consumer

Response:

Review: [redacted]

I am rejecting this response because: it hasn't been resolved.

Review: Trip# [redacted] have had nothing but problems with this car rental from [redacted]. I had to change the car three times and each time, I had to wait many hours to get the replacement car. When renting the vehicle with [redacted] initially, the car we received ([redacted] had a placard stating that it was Serviced and Cleaned. That was a LIE.After driving the car for couple of hours, it started showing 5% Oil left and required an oil change. This was in the middle of a hot afternoon 100+ degree location with little kids and senior citizens + a second car behind me with another family of 7. We called up [redacted] and they told us to drive to a location [redacted] where oil change can be performed. We waited 2+ hours in the middle of nowhere for this to be done. Even after the oil change was performed, the vehicle had a performance issue while driving through the hills. We drove to [redacted] airport to get a replacement vehicle. In spite of our situation, the employees at the [redacted] location were not helpful, and told us to go to [redacted] airport. We then drove to [redacted]) airport in the middle of the night and waited 3+ hours to get a replacement vehicle. The 2nd vehicle we received [redacted]) from [redacted] at the [redacted] airport was NOT clean at all, and it had a cigarette smell. Since they told us there was no other vehicle, and it was already 2 am in the morning, we took the car. With hardly any sleep, we visited [redacted] the next day, and then drove to [redacted] Airport to get the car replaced again. This time, after waiting for 2+ hours we received a high mileage car ([redacted]) which had a high engine sound the moment we entered the freeway. We then returned back to [redacted] Airport immediately and exchanged to another vehicle ([redacted]). This was the vehicle that we used for the rest of our trip. Not only do they have a bad customer service, they have horrible cars putting families at risk.Desired Settlement: At every contact that we had with [redacted], we were pointed out that the rental was done via Priceline and that they could not help us out. I need Priceline to refund my rental payment of $509.20 and claim it with [redacted]. Hope Priceline can NEGOTIATE better terms and service for its customers from [redacted] so another family is not stranded in the middle of nowhere.

Business

Response:

Dear [redacted],

Review: I tried to sign in to my Priceline acct. Message said I needed to contact customer service because 3 attempts and wrong answer to security questions locked me out "for My own security". I booked and Priceline confirmed my request for a hotel in Phoenix,AZ through an email offer to use a 15%off coupon code on express deals. I was leaving for AZ in less than a day. After calling customer service and telling them I did not attempt or answer security questions wrong they could only suggest Ichange my password.I did. But still not able to access this trip itinerary. 3 more calls and 3 more password [redacted] still not able to access this trip but but my payment amount posted and by amount paid to them coupon was not applied either. I sent humorous email and several phone calls to no help. I got to Arizona to find my hotel was far from where I would be. Unable to access my trip I missed cancel deadline and couldn't afford to pay for both. I would be happy to forward the answers from Priceline I received about my problem. I felt stranded and don't believe they read or cared about my problem. They were not willing in any way to fix or compensate me. I have taken15 trips through Priceline in less than a year. I consider myself a customer by history. I will never use Priceline again and be stranded at their mercy with no help.

Product_Or_Service: hotel roon

Desired Settlement: DesiredSettlementID: Refund

I want a total refund for my trip onMay4,2013 and my acct. to be deleted.

Business

Response:

Business Response /* (1000, 5, 2013/05/28) */

Dear Ms. [redacted],

Thank you for contacting us regarding your concerns and feedback with your reservation at the Innplace Hotel Phoenix North for Trip Number XXXXXXXXXXX.

We are writing to let you know that we have received your concern in our Executive Offices.

Your frustration with not being able to access your profile and view your reservation is understandable. We have reviewed your concern and our records show the email address of [redacted]@GMAIL.CIM was entered during the booking process. Since your profile is associated with a different email address, this reservation was not added to your profile. Our records show that the email address for this reservation has been changed to [redacted]@GMAIL.COM; however, we are not able to add a reservation to a profile once the request is accepted. We apologize for any inconvenience; however, you were still able to review your reservation, including the cancellation policy, by selecting the "view, print or email your itinerary" section found in our "My Trips" link located at the top of our home page. This section does not ask for a profile password ** security answers as the reservation is viewable with the email address entered during the request process and the trip number.

Your request for a refund and removal of your profile is reasonable; however, refunds are not available after noon local hotel time on your day of arrival, which was Saturday, May 4th. Your profile has been removed upon your request. Please keep in mind that your profile cannot be reactivated; however, feel free to create a new profile at your convenience.

We apologize that we did not provide the answers you were looking for, and we thank you for your time.

Sincerely,

Executive Offices

Consumer Response /* (3000, 7, 2013/05/31) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

I do not believe they even read the several detailed emails and documented phone calls I sent to them. Even the staff @ the hotel in Phoenix witnessed what I went through with Priceline. They processed,booked,confirmed and were paid for this trip and I was not able to access my account and my concern of security on my acct. has not been acknowledged or answered. Their response adds to my concern. They have not in any way resolved my complaint . The security of my acct. at this point is a greater concern.My email address was typed incorrectlybut they processed it anyway and locked me out if my acct.is what they to my understanding are saying.

Business Response /* (4000, 9, 2013/06/05) */

Revdex.com, Inc.

We have received the consumer's additional comments. As you requested, we have again reviewed this matter to see if we overlooked anything that might support a more favorable conclusion. Unfortunately, there is nothing we can add to what has already been stated in our previous correspondence.

The consumer states: "I got to Arizona to find my hotel was far from where I would be. Unable to access my trip I missed cancel deadline and couldn't afford to pay for both."

Please note that the consumer selected the Innplace Hotel Phoenix North from our Published Price hotel service. The consumer purchased the hotel room reservation on May 3rd for a next day May 4th check in date. Please note the cancel deadline was the day prior to check-in:

For the room type you've selected, you can cancel your reservation for a full refund up until noon on Friday, May 3rd (local hotel time).

The consumer states: "They processed,booked,confirmed and were paid for this trip and I was not able to access my account and my concern of security on my acct."

Consumers are able to review reservations, including the cancellation policy, by selecting the "view, print or email your itinerary" section found in our "My Trips" link located at the top of our home page. This section does not ask for a profile password ** security answers as the reservation is viewable with the EMAIL ADDRESS ENTERED DURING THE REQUEST PROCESS and the trip number.

We are sorry that we are unable to assist the consumer any further in this situation.

Sincerely,

priceline.com

Review: On October the 8th I spoke with a customer service representative due to there was an error in my reservation. I was trying to make it to [redacted] for my grandfathers funeral on October 10th. This representative Gave me incorrect information regarding the cancellation fee in which he quoted me a leaser amount then what I was charged. I was charged a 600 dollar fee double triple the amount I was told. Long story short part of my refund 550.20 was to be refunded electronically which I still have not received. The other portion 570.00 which I was told on October 8th by supervisor pam rx would be mailed to me in one business day due to their agents error which was verified on the recorded call . All of these calls were recorded. I have not received either of my refunds. I am very distraught because the negligence and misinformation given by employees of this company cause me to miss my grandfathers funeral. I am in a great deal of emotional pain and I will seek legal action as the next step if my refunds are not returned to me immediately. This company has been heartless and showed no empathy. The customer service was horrible even from supervisors. There has to be a better escalation process where your issues can be resolved in a timely manner.

Sincerely,

Distressed customerDesired Settlement: I was told on a recorded line. By several supervisors that my refund would be coming back to me I have yet to receive anything. And I am getting emails saying my refund request is being reviewed by a supervisor when I was already told on the recorded line the check was being processed in one business day and the supervisor took the mailing address to mail the check so there is a lot of contradictory information. I would like someone from corporate to contact me as well.

Business

Response:

Our record indicates that this matter has been addressed with the consumer, and a refund was issued.

Review: I booked a rental car through Priceline via [redacted]'s employee discount site. They overcharged me for the rental car insurance and won't refund my payment. They say I should have canceled it BEFORE picking up the car but I did not know they were overcharging until I got to [redacted] and was informed the correct amount of the insurance. I was also told that the insurance through Priceline did not cover everything that the insurance you buy at the [redacted] counter covers so they told me I should get their insurance and that Priceline would take off the $77.00 they charged me. It was a shock to learn that the insurance wasn't even through [redacted] and they couldn't cancel it since Priceline is a "third party". [redacted] also told me that Priceline would take the $77 off since I did not even pick up a car at [redacted] in [redacted], which is listed on the Priceline reservation. The actual cost of the insurance when you get to [redacted] is $9/day, not $11. I should not have had to pay for the same thing twice.Desired Settlement: Since I paid $9/day for insurance through [redacted] I would like the $77 refunded. The insurance through Priceline is a total scam. [redacted] said that Priceline would refund the $77.00.

Business

Response:

Dear Ms. [redacted],

Review: I asked for a 2.5 star hotel and got upgraded to a 3 star hotel. Normally this would not be an issue, but since I have bid in this particular city before and gotten the 3 star Red Lion hotel a number of times, I didn't want to be stuck with it again. It is not a 3 star hotel let alone a 2 star. Check the priceline reviews, they are terrible. When I have bid on a 3 star in Salem, OR in the past, I have gotten this hotel and been very unhappy with it, they ask you to pay 15 dollars extra for a room that in not the size of a closet. I called Priceline to complain that I did not want a 3 star hotel and that's why I bid on a 2.5 star. They told me they were allowed to upgrade me at any time. They had no options for me other than to take this hotel. No way to complain to Priceline on the quality of hotel as to it's star status so that it would be looked at to see if the Red Lion should be downgraded in it's system. I am very dissatisfied with their customer service, basically told me TOO BAD, it's in the contract? Please help me!

Product_Or_Service: hotel room

Account_Number: XXX-XXX-XXX-XX

Desired Settlement: DesiredSettlementID: Refund

I would like a refund and also for Priceline to reevaluate the star status of Red Lion, Salem Oregon.

Business

Response:

Business Response /* (1000, 5, 2013/07/03) */

Dear Ms. [redacted],

Thank you for contacting us regarding your reservation at the Red Lion Hotel Salem booked under Trip Number XXXXXXXXXXX.

We are writing to let you know that we have received your email in our Executive Offices. We understand you are requesting to cancel your reservation because you do not feel it is rated properly.

We have researched to find that this hotel has a guest rating of 6.6 out of 10 and does meet our expectations for the star rating selected on our website.

Our competitors also rate this hotel as follows:

Booking.com = 3 star

Expedia.com = 3 star

Travelocity.com = 3 star

Tingo.com = 3 star

Venere.com = 3 star

We do feel that this hotel is properly rated through our system and we regret we are not able to offer a refund as this time. During the request process you were asked to review and initial a contract page.

That contract contained the travel information you entered during the request process and outlined the terms of the offer, including the restriction that your reservation would not be changed or canceled.

We are sorry we did not provide you the answers you were looking for and we thank you for your time.

Sincerely,

Executive Offices

Consumer Response /* (3000, 7, 2013/07/05) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

They think they are right which I do not. I just will not use their service again. You can close the account, thank you for your help.

Review: I recently booked a hotel room with Priceline.com. Upon booking I was given the price of my room and not told about any additional fees I would have to incur. When I called the hotel that they booked me with to confirm my reservation I was told that I had to pay a $300 security deposit on top of what Priceline had billed me already. Upon calling Priceline they told me this was not their policy but rather a policy of the hotel itself. I believe that if this is not Priceline's policy that I should not be subject to this as I did not agree to it at any point in the interaction on Priceline. They should have to clearly divulge the fact that the specific hotel will charge you more and give you the option to opt in or out at that point. I already paid $317.16 for the room and will have to come up with an additional $300.00 upon check-in now.

Product_Or_Service: Hotel room through Priceline.com

Order_Number: XXXXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

I would either like a refund as I was mislead on what I have to pay upfront or I would like Priceline to book me at a hotel of equal or better value that does not have this policy in effect. Generally hotels simply require your credit card number incase of damages and do not put a hold on any monies that are not related to the cost of the room itself.

Business

Response:

Business Response /* (1000, 5, 2013/05/01) */

Dear Ms. [redacted],

We are writing due to the complaint you have filed with the Revdex.com regarding your reservation at the the Ramada Plaza Toronto Downtown and the deposit they require at check in.

Ms. [redacted], when placing your request we stated the following on your contract page prior to submitting your request:

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for any additional hotel specific service fees or incidental charges or fees that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or optional (parking, phone calls or minibar

charges) and are not included in your offer price.

The hotel charges a deposit to all guest checking and it is refunded upon check out. We are truly sorry you are not satisfied with your reservation but the hotel charges these fees to all guest.

We hope you find this information helpful.

Sincerely,

Executive Offices

Review: Contracted with Priceline for vacation pkg (airline, car rent, hotel)#1[redacted]0. Was held over in Houston by bad weather (airline paid for room overnight) so that I arrived at Dallas-Ft Worth airport outside the orig 24 hr deadline.The Budget rep, [redacted] at Budget counter DFW made extra effort to speak to Priceline rep, [redacted] to secure a promised refund ("within 10 bus days") before preparing second rental contract.Twice now since 10 day period expired, I've spent more than a half hour waiting on Priceline Cust Serv reps to research, research and pass along to others who finally "regret to inform" that the car rental cost cannot be refunded. [redacted] at Budget DFW mentioned that Priceline is notorious for taking (or keeping) customers' cash fraudulently, which is why she squeezed a refund commitment from Priceline rep while the matter was fresh.Now they refuse to honor the promise to refund.The last "supervisor" I spoke with today ([redacted] by name) gave the matter a case [redacted]Desired Settlement: Speedy payment to honor promised refund of something like $230.

Business

Response:

Dear Mr. Reed,