Priceline.com

Review: False advertisement by its overseas parent company, rentalcars.comI booked reservation for a car in Rio de Janeiro for Dec 2013. During the reservation process, I indicated the need for unlimited kilometers and air conditioner. Rentalcars.com gave me a vehicle for $813.31 for a month rental. After printing the itinerary, I noticed, as it showed on the offer, that the air conditioner symbol did not show on the printout. I customer service told me the car did not have air, despite me telling them that the ad offered it. They asked me to email customer service, who replied:Dear [redacted],Thank you for your email.In order to amend your reservation, your current reservation needs to be cancelled and re-booked by visiting our website on http://www.rentalcars.com/?cor=us this is only possible online due to contract restrictions.Kind [redacted] Department - rentalcars.comFloors 2-5St. George's House,56 Peter Street,ManchesterM2 3NQUKe: [email protected] As you can read, they refused fixing the situation. They wanted me to book a new reservation. I did try to book another one, but the problem still persist. They are offering what they cannot guarantee. Imagine if I go to Rio thinking the car had air. I would not get it, lose the reservation, and have to book one at the booth if air is needed. This means also pay for an expensive car since reservation would not be in advance. [redacted]

Product_Or_Service: NA

Account_Number: XXXXXXXXX

Desired Settlement: DesiredSettlementID: Other (requires explanation)

The car as they reserved with unlimited kilometers and air conditioner for $813.31. I have all the screen print of their offer, emails, and the itinerary information.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Revdex.com, Inc.

Rentalcars.com Account # [redacted]

The consumer's rental car booking was purchased directly with rentalcars.com.

Rentalcars.com provides their own customer service team for assistance with rentalcars.com purchases. Priceline.com does not have access to these purchases and therefore unable to view rentalcars.com purchases. We suggest that the consumer contact rental cars.com directly for any assistance relating to this rentalcars.com purchase, referencing his rentalcars.com Order Number: [redacted]

Rentalcars.com customers may contact [redacted] at: [redacted]@rentalcars.com

Website: www. rentalcars.com

St. [redacted]'s House

56 [redacted] Street

Manchester, UK M2 3NQ

Website: www. rentalcars.com

E - [redacted]@rentalcars.com

T - +XX (X)XXX XXX XXXX

M - +XX (X)XXX XXX XXXX

F - + XX (X)XXX XXX XXXX ATTN: [redacted]

Sincerely,

[redacted]Priceline.com

Review: I booked a car rental with Priceline for February 14th through the 17th along with a hotel. The plan was for a friend to take me from the hotel to the rental facility on the 14th but their car died on the way. I called Priceline immediately and was told that it would be fine for me to pick the car up the next day. I took a bus down to the facility and was told that they had canceled my reservation. Calling Priceline again I was told that there was nothing that could be done for me leaving me stranded at the rental facility at [redacted] international airport. If the gentleman I spoke to on the 14th would have told me that I needed to pick the car up that day or more reservation would be canceled I would have taken a taxi. Because he told me picking up the next day would be fine, I missed my reservation it should fall on Priceline to rectify this situation.Desired Settlement: As explained in the complaint, I am without my rental car right now solely due to misinformation given to me by a Priceline customer service department rep. The fact that they have left a customer stranded at the airport due to their negligence is alarming. I will never be able to get the time lost back but getting a refund would be a good start.

Business

Response:

Dear Mr. [redacted],

Review: On 9/25/14, I reserved a [redacted] rental car at the [redacted] airport on Priceline.com's website at $11 per day, with a total charge of $69.76 due when I returned the vehicle. When I went to the [redacted] rental car counter, I declined all collision insurance, which I initialed. When I returned the vehicle to [redacted] on 9/29/14, I was informed that my debit card would be charged in the amount of $69.76 and was given a receipt from the [redacted] employee. The next day when I checked my bank account, I saw an additional charge on my debit card in the amount of $44. I called Priceline.com and they said it was for collision insurance. When I told them that I declined insurance, they said that I requested it on their website and I told them that I did not. They refused to reverse the charge. There was no indication on their website that I was signing up for insurance, only renting the vehicle for $11 per day and I was charged directly from [redacted] for the entire amount. I feel that Priceline.com deceptively charged me for insurance.Desired Settlement: I want the $44 charge on my bank debit card refunded.

Business

Response:

Our records confirm that the consumer accepted the option to purchase

Collision Damage Insurance at the total cost of $44.

Review: I planned to purchase a hotel express deal on the actual website of priceline.com and the option to purchase travel insurance was clearly offered. Priceline.com had a special unlock your express deal promotion as well as a 5% off if you used the app to make your purchase so I did this. I was expecting to find the option to purchase travel insurance on the last page of the checkout as is normally found on the website but it was not there and instead I booked the nonrefundable hotel deal without being given the option to purchase the travel protection insurance. I called priceline and they told me that the insurance is always offered in app or on the website but while I was on the phone with them I went back to the app to try to replicate the exact same deal I already purchased and no travel insurance was offered.Desired Settlement: All I wanted to do was to add the $5 per night travel insurance to my hotel deal. I had only placed the order two hours before but they told me no modifications could be made. I am leaving tomorrow so hopefully we will not need the insurance but the fact that they believe that it is being offered on the app as an option when it is clearly not an option is not right. I was willing to pay for it but they never offered it. I spoke to three or four customer service reps but they said there was nothing they could do. I could not understand how they could not just add the insurance to my order and charge my card $15 for the three night stay.

Business

Response:

Dear Mr. [redacted],

Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].

I am writing to let you know that we have received your Revdex.com concern in our Executive Offices.

We understand that you have issues on this hotel reservation.

We apologize for the inconvenience. Our records show that the rate you purchased is non-changeable, non-cancelable and non-refundable. In addition, the only time that you can purchase the travel insurance is when you submit a Hotel request on the website. If you are still interested in insuring your trip, you may visit [redacted]. We are not affiliated with these sites, but we are aware they offer insurance for travel related itineraries.

I hope you find my reply helpful and we thank you for your time.

Sincerely,

Jenn H[redacted]

Executive Offices

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I did find insurance on [redacted] which more than double what I would have paid with you. One of the main reasons I wrote to the Revdex.com was not the fact that I couldn't get the insurance. It was the way your team handled the situation. If you review the phone records I was argued with by several different reps one who kept insisting that I was wrong. While I was on the phone with him I went to the app and tried to make several different reservations without actually booking them to make sure that the insurance was not offered to me as it was not when I made my booking on the app. There was no option for the insurance during any of those sessions on the app, but if I went to the website either on my phone or computer it was clearly an option on the exact same bookings. I did not appreciate the fact that I was looking at the screen in front of me and he was telling me that insurance is always offered when it was not. I asked you to do a simple thing and add the insurance for me to protect my nonrefundable trip in case of incident but you could not do this for me. I was never offered insurance on the app and this was a problem since these types of booking should always be given the option to buy insurance to protect the consumer in the event of incident if they so desire.

Sincerely,

Review: Booked hotel based on free airport shuttle to ORF. Hotel booked did not service ORF. I should not have been given the option to book that hotel.

Our flight from ORF to PHL was cancelled due to weather. We needed a hotel for literally 6 hours. I checked Priceline, listed ORF as my location, and included a free hotel shuttle as my requirement, along with an in-room hot tub so my disabled veteran husband could soak his weary body. Found a hotel that was offered and booked it, but after waiting over 40 minutes for the free shuttle on a very hot and humid evening we called and realized that the hotel serviced a different airport. I called Priceline to cancel but was told that it's their policy to not allow cancellations past a certain time. I said the website shouldn't have offered that hotel in the first place. Spoke with [redacted] Towards the end of our conversation he tried to offer a $25 credit, but I said I needed a refund. I'd be willing to take a full credit towards a different hotel (one with a free shuttle to ORF). He said no. I said I'd file a complaint with Revdex.com. Since it was a holiday weekend and rooms were scant, we decided to use the room but had to pay for a car. I want Priceline to reimburse me the cost of that car, $40.68, since we needed transportation to and from the airport, and a cab ride would have been around $100 according to the hotel concierge. I've been a Priceline customer since the late 1990's - this is no way to treat a loyal customer.

Desired Settlement: I want the cost of transportation to and from our hotel from ORF, $40.68. This can be found on my Amex statement as a charge from Dollar Rent-A-Car.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Dear Ms. [redacted],

We are writing due to the complaint you have filed with the Revdex.com regarding your reservation at the Blackstone Renaissance Chicago Hotel.

Ms. [redacted] when you placed your request you agreed to stay at any 4 star hotel within the Millennium Park, Loop & Grant Park Area for a fee of $99 per night (plus taxes and fees). Please note that any filtering/sorting options previously applied or hotels viewed on prior pages do not apply when you choose to use the Express Deals. Your contract page did not reflect an airport shuttle and we regret we cannot offer any refunds for you rental car as there were no errors on our.

The hotel made an exception for you and refunded one night of your reservation in the amount of $109.62.

We are sorry we did not provide you the answers you were looking for and we thank you for your time.

Sincerely,

Executive Offices

Review: I made purchased two rooms from priceline.com on 7/14/13 for Denver, CO on 8/30/13 - 9/2/13 for $55.00 per night for each room (priceline.com request #XXX-XXX-XXX-XX). After making this reservation, priceline.com came back and asked if I wanted to extend my stay. I agreed to add two more nights, 8/28/13 - 8/30/13 (priceline.com request #XXX-XXX-XXX-XX) at $55.00. The two rooms were charged at $104.00 each per night.I called priceline.com customer service immediately and asked for help. They said the could not do anything about it. I know priceline.com buys the rooms and resells them to the public. [redacted] the customer service representative agreed that is what they do, but was not willing to help in the situation. She said since it was already booked they could not do anything. I asked to speak to her supervisor and I was given to [redacted] said he could not do anything either that I was left with the purchase.

Order_Number: XXX-XXX-XXX-XX

Desired Settlement: DesiredSettlementID: Refund

I feel priceline.com should at least split the difference with me since the second purchase could not be cancelled.

Business

Response:

Business Response /* (1000, 5, 2013/07/17) */

Revdex.com, Inc.

We are in receipt of the complaint initiated by the above-mentioned consumer and appreciate the opportunity to respond.

According to the consumer, he was unaware that he was making a hotel room purchased at the rate of $104 per night and requests a refund.

Attached hereto is a copy of the consumer's initialed contract page agreeing to the terms and conditions of the purchase as well as the per night room rate of $104, listing a summary of charges as follows:

OFFER PRICE PER ROOM, PER NIGHT: $104.00

SUBTOTAL: $416.00

TAXES AND SERVICE FEES:

$68.08

TOTAL CHARGES*: $484.08

We hope you find this information helpful and we are truly sorry that we are unable to refund or change the consumer's purchase.

Sincerely,

Priceline.com

THIS CONTRACT for request number XXXXXXXXXXX was originally initialed on 2013-07-14 17:53:41

WE HAVE A GREAT DEAL FOR YOU!

WE SEARCHED THE COURTYARD DENVER TECH CENTER, HOWEVER WE WERE NOT ABLE TO FIND ADDITIONAL NIGHTS FOR YOUR PRICE OF $55 PER ROOM, PER NIGHT. YOUR CREDIT CARD HAS NOT BEEN CHARGED FOR REQUEST NUMBER XXX-XXX-XXX-XX. DURING OUR SEARCH WE FOUND A RATE OF $104 PER ROOM, PER NIGHT. IF YOU ARE WILLING TO ACCEPT THIS NEW PRICE, YOU CAN GET YOUR ADDITIONAL NIGHTS RIGHT NOW. YOUR ORIGINAL RESERVATION WILL REMAIN UNCHANGED.

Act fast - Hotel inventory is constantly changing and these rooms are subject to availability. To accept this new price just review your offer details and follow the steps below.

Your Offer Details

Check-In Date: Wednesday, August 28, 2013Check-in is guaranteed for this date only

Check-Out Date: Friday, August 30, 2013

Hotel: Courtyard Denver Tech Center

6565 South Boston Street

Greenwood Village, CO XXXXX

XXX-XXX-XXXX

Number of Rooms: 2

Additional Nights: 2

________________________________________

Savings Alert! Use Coupon Code SUMMER and save an additional 5% off this reservation!

OFFER PRICE PER ROOM, PER NIGHT: $104.00

SUBTOTAL: $416.00

TAXES AND SERVICE FEES:

$68.08

TOTAL CHARGES*: $484.08 Have a coupon code? Apply Coupon

*Prices are in US dollars.

Buy My Hotel Room Now

ONCE YOU CLICK "BUY MY HOTEL ROOM NOW" BELOW, WE'LL IMMEDIATELY PURCHASE YOUR HOTEL ROOM(S) USING THE CREDIT CARD YOU PROVIDED TO US. YOUR COMPLETE ITINERARY WILL BE READY FOR YOU WITHIN 15 MINUTES. REMEMBER, HOTEL ROOMS PURCHASED THROUGH PRICELINE CANNOT BE CANCELLED, TRANSFERRED OR CHANGED.

FOR SECURITY REASONS, AND TO INDICATE THAT YOU HAVE REVIEWED YOUR REQUEST, PLEASE INITIAL BELOW. PLEASE REMEMBER THAT YOU AGREED TO ABIDE BY PRICELINE.COM'S TERMS AND CONDITIONS REGARDING HOTEL ROOMS AND THE USE OF THE PRICELINE.COM WEB SITE BY ENTERING YOUR INITIALS WHEN YOU SUBMITTED YOUR ORIGINAL REQUEST.

INITIAL HERE: **

I HAVE READ, ACCEPT AND AGREE TO ABIDE BY PRICELINE.COM'S TERMS AND CONDITIONS AND PRIVACY POLICY.

Review: Hi ,I made a reservation through [redacted] for 3 days for the amount $121. I was needed to come to [redacted] at [redacted] to pick up the car. So I went to pick up the car, the man at the service desk refused to give me the renatl car. He explained that was only for people who are coming from International flights, to able to get this price. So I told him I need a car, so he said you cannot get a car. So I told him what needs to be done now, he said I have to cancel the resevration. I asked him to cancel it from his computer. He said NO I have to do the cancellation reservation online. So I did cancel it from my [redacted] and I got the confirmation number of the cancellation. Now the credit card company ([redacted])refused to return my money. I have told them to call them and they said that the phone number listed was not the correct number, I tried to calling them up my self but the phone number the credit card gave was wrong. I tried to [redacted] their number but was unable to get it - finding the number. Since then, I was not able to get my money back $128. The credit card company added some late fees for this displute change.Desired Settlement: I want my money back $128

Business

Response:

Revdex.com, Inc.

Very unhappy, unable to cancel reservations even moments after reserving. Customer service is just reading off a script over and over, unable to assist with anything, ALWAYS get insurance.

Review: I booked a hotel room through priceline.com for 4/13- checkout on 4/14 at the Ramada Airport North Miami. I contacted the hotel directly about the complaints I had with my room through email, I also contacted priceline about my complaints. I received an email on 4/18 stating that priceline and tourico had contacted the hotel and no complaints were on file, therefore no refund would be issued. Later that day I received a call from a team of management at the hotel, asking me to review my complaint with her, I did she apologized and assured me that a full refund would be issued and that she would contact Tourico. I then contacted priceline to inform them of this phone call, I was sent to 4 different reps. where I was told repeatedly that I was not telling the truth, and then finally held while a rep contacted tourico. When the rep came on the line he stated that I would be received an email the same day outlining the details of my refund. I did not receive anything. I contacted Priceline today 4/22 and I was told once again that no refund was going to be issued. I asked to speak with a supervisor I am told that they don't have any. I ask them to once again contact tourico, I hold rep comes back and tells me that tourico will resubmit the request for a refund and I should hear something in 5 days. I thank them, telling they are completely wrong and I will go around them to handle this. I call the hotel directly, I speak with [redacted], and another woman the front office manager who informs me they have contacted Tourico and will contact them again In an effort to get this matter resolved. I contacted Tourico directly who informs me that they know that the hotel issued them a full refund, but they are unable to issue a refund to me because priceline has not submitted my credit card information for anything to be refunded. Tourico has assured me that once they receive my credit card information that I will be receiving a full refund, so now once again I am on hold with Priceline.

Desired Settlement: DesiredSettlementID: Refund

Still awaiting the refund I was told was going to be issued on 4/18 for the amount of 64.17. I would also like this complaint to be public so that future customers know what they are getting into. The refund at this point is not even enough, I will not ever book anything through priceline. They are lost, offer no customer support and outright lie to their customers in order to not have too issue a refund, despite the fact that the hotel has already issued a full refund to them. RIDICULOUS.

Business

Response:

Business Response /* (1000, 5, 2013/05/01) */

Dear Ms. [redacted],

We wanted to take this time to contact you in regards to your hotel reservation at the Ramada Miami Airport North booked under Trip Number XXXXXXXXXXX.

We are writing to let you know that we have received your Revdex.com concern in our Executive Offices. As we understand, due to concerns that you had while at the hotel the Ramada Miami Airport North offered a full refund.

We apologize for any delay in processing this request and have found that a refund in the amount of $64.17 has been processed on April 24,2013 back to the credit card used to make the request. Your bank will then post it to your account. Bank processing time varies so please check with them if you don't see it in your account within a few days.

We apologize for the inconvenience and hope you find this information helpful.

Sincerely,

Executive Offices

Review: I placed a reservation 6/17/14 and was told that as long as I called before 11pm I would be able to cancel and get a 100% refund. I cancelled same day before 11pm and was refunded the portion for the flight. I was successfully refunded the hotel reservation the following day 6/18-- HOWEVER, on 6/20 Priceline decides to take the money back out of my account. I have called numerous times to try and let them know. I have offered screenshots of my online banking app, to speak to my bank and I have emailed a bank statement. The first rep I ever spoke to about this issue was beyond friendly and even offered to call me back to keep me posted. After I sent the last email I have yet to hear anything back and when I called back to Speak to customer relations I spoke to a [redacted] and she was very condescending and had poor customer service skills. I asked to speak to a higher up and she annoyingly said she couldn't transfer me elsewhere-- she offered no resolution, no call back, nothing! She stated she couldn't transfer me to higher up, that she couldn't offer a resolution, she could guarantee a call back-- very unprofessional and cold. The second time I called I spoke to [redacted], didn't seem any better, but I asked politely to get a call back tomorrow after I once again fax over my bank statements to get MY money back. PLEASE help me get my money back and I promise I will never in my life bother Priceline again. I have no reason to waste energy lying over 200.00--that is my money and its been 8 business days and no resolution has been made-- they just keep saying the refund has been issued. Ive send 3 emails proving from my banking statements that they took the money back 2 days later! PLEASE HELP me get my money back!Desired Settlement: Please, just refund me MY money and I will never do business with Priceline again!

Business

Response:

RevDex.com, Inc. [redacted] canceled her reservation before 11PM on the same day that

it was booked and stated she did not receive a full refund. She stated she

received a refund for the flight and the following day for the hotel, but

approximately 3 days later she was recharged for the booking. She is requesting

a refund to be issued back to the credit card used for the airline ticket that

was cancelled.

Review: I rented a car through priceline for my wife to pick up when she arrived in [redacted]. I said she would be using a debit card for the deposit and she had a round trip ticket plus I took the ins. she arrived to be told they were not going to take her card for the deposit and would not allow anyone over the phone to use theres. so I called priceline to solve the issue and all they could do was to offer a full refund which was fine that way I can rent from someone who would take her card.They went on to tell me they would not refund the money until ten days after the original drop off date for the car.that way they can confirm the car was not picked up. but they did that while I was on hold so they know the place would not rent her the car. now my wife is stuck 1500 miles away with no vehicle because I dont have the money to rent another because they refuse to refund my money now. and while I was explaining this to the man on the phone he said have a nice day and hung up.Desired Settlement: I need an immediate refund or a car rental for my wife now not 17 days from today

Business

Response:

Our

record indicates that this matter has been addressed with the consumer, and a

refund has been issued.

Review: I went on Priceline to try and find a flight from [redacted] to [redacted]. I put a bid for 250.00 As it was "supposedly"negotiating, a window the size of an index card came up from Priceline. Like I had a message. I didn't have the program to open it, so I hit the "X" to close out. The next thing I know I "won" the bid. So I went to check the itinerary, which showed me leaving from [redacted] instead of [redacted]. So I immediately tried to get help through customer service. They would not help me at all. They were very scripted as they spoke to me. They wanted to charge me a 80.00 fee for cancellation, and give me 170. 00 back on my card. and a credit the rest if I rebooked with them. If I didn't rebook with them I would lose all but 170.00. The original price of the 2 tickets after fees were 585.30. The airline has a policy to credit back with no fees within 24 hours of booking. Priceline still would not work with me. As I was trying to find a way to resolve this, I found that they would refund or match if you found a flight with the same itinerary for less. Which I did for 146.00 cheaper. But, it's still out of [redacted]. So nothing really got resolved, Just a little less money. I still have to drive 6 hours away. I feel like they trapped me with the little message in the box that I closed out of, so they could make more profit by accepting the 250.00 plus fees to fly out of [redacted]. The flights are alot cheaper out of [redacted] anyway. I feel like the need to be investigated for the way they do business.Desired Settlement: I would like a full refund and for them to be investigated for the way the do business.

Business

Response:

Dear [redacted]

Review: I got the run around from this company and received different information form each different person

I was told that I would be able to change my ticket, even with the no change or refund in place, then I was told that under no reason would I be able toDesired Settlement: A full refund or a later flight

Business

Response:

Revdex.com, Inc.

The consumer purchased trip protection along with his/her non-refundable airline ticket purchase and contacted priceline requesting a refund due to a change in plans.

Attached hereto is a copy of the consumer's initialed contract page agreeing to the non-refundable terms and conditions of the purchase as well as the trip protection coverage.

Trip Protection does not protect you in the event of unforeseen business or personal obligations, changes in your travel plans after your offer is accepted or dissatisfaction with your itinerary.

100% Trip Cancellation and Trip Interruption Protection REIMBURSES FOR CANCELLATIONS DUE TO UNFORESEEN ILLNESS OF TRAVELER, FAMILY MEMBERS AND TRAVELING COMPANIONS, DEATH IN THE FAMILY, JOB LOSS, NATURAL DISASTER AT DEPARTURE OR DESTINATION CITY OR OTHER SPECIFIED EVENTS.

VIEW DESCRIPTION OF COVERAGE

[redacted] Trip Protection Description of Coverage can be found on the FAQ section of the priceline.com website as well as the consumer's contract page. [redacted]

About Your Travel Insurance - If you have questions or concerns regarding Travel Insurance for this trip please email [redacted] at [redacted].com or call toll-free 877-[redacted] for international callers).

* To request claim forms, please visit www.[redacted].com. You may also email or call [redacted] using the contact information above. If emailing, please include your Request Number ([redacted]), your name, your address, your phone number, and the type of claim form you need (e.g. Trip Cancellation).

We hope you find this information helpful and we are truly sorry that we are unable to refund the consumer's purchase.

Sincerely,

Priceline.com

This contract for request number [redacted] was originally initialled on Tue Aug 13 03:05:17 EDT 2013

Your Trip Summary

Airfare Details

Depart:

Wed, September 4, 2013 Return:

Tue, September 10, 2013

Departing Airport:

Dallas Love Field (DAL)

Dallas, TX Arrival Airport:

Syracuse Hancock Intl Airport (SYR)

[redacted], NY

Flight Times:

The airlines will choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and you will arrive no later than 12:30 a.m. the next day.

Connections:

Maximum of 1 connection each way. (layovers will be no longer than 3 hours)

Ticket Delivery:

Electronic Ticket Passengers:

Aircraft:

Jet aircraft

We Recommend Trip Protection

Life is uncertain...plan for the unexpected.

Get 100% Trip Cancellation and Trip Interruption Protection and much more. Hide Details >

100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due to unforeseen illness of traveler, family members and traveling companions, death in the family, job loss, natural disaster at departure or destination city or other specified events.

$500 Baggage and Personal Effects reimburses for lost personal effects as well as checked baggage throughout your trip.

$50,000 Emergency Evacuation coverage pays for the cost of medical transportation to the nearest medical facility and/or to your home in the event a serious medical situation requires an evacuation.

$1,500 Medical Expense Coverage

$10,000 Travel Accident Protection

24/7 Hour Live Travel Assistance A real person available to assist you any time of the day with last minute flight or hotel changes, luggage locator services, cash transfers, medical assistance services and emergency services.

View Description of Coverage

Yes! I'd like to purchase Trip Protection for only $17 per person.

No, thanks. I prefer to decline Trip Protection.

Summary of Charges

Airline Ticket Offer Price: $200.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$51.35 per ticket

Airline Ticket Travel Insurance: $17.00 per ticket

Number of Tickets: 1

Airline Ticket Delivery: $0.00 (Electronic Ticket)

Airfare Subtotal: $268.35

Total Trip Cost:

(All prices are in US dollars) $268.35

Baggage fees are not included in your trip cost.

IMPORTANT INFORMATION

* YOUR AIRLINE TICKETS ARE NON-REFUNDABLE, NON-TRANSFERABLE AND NON-CHANGEABLE.

* Your tickets will be round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on the flights assigned to you. Upgrades and standbys are not available. If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. IF ANY PART OF THE TICKET IS UNUSED IT HAS NO VALUE AFTER TICKETED DEPARTURE TIME.

* Name Your Own Price tickets issued through Priceline are not eligible for frequent flyer miles. Priceline customers are protected by the same airline regulations extended to all passengers, including protection against overbookings and baggage loss.

* IF WE FIND AN AIRLINE THAT ACCEPTS YOUR PRICE, WE'LL IMMEDIATELY PURCHASE YOUR TICKETS USING THE PAYMENT INFORMATION YOU PROVIDED.

* You will be issued electronic tickets. Remember to bring a valid government-issued photo ID with you to check-in.

INITIAL HERE: **

I HAVE READ, ACCEPT AND AGREE TO ABIDE BY PRICELINE.COM'S TERMS AND CONDITIONS, PRIVACY POLICY, AND THE TRAVEL INSURANCE DESCRIPTION OF COVERAGE.

Review: Name your own price is a scam. You have to put your card info in to get a bid. Then they debit your account and will not refund your money.

I've used priceline.com for years. Always had to put card info in to make a bid nothing has changed as I could see ad least I thought. I went through the same process of bidding a rental car. I did not read the terms because the process was the same as always. You have to enter your card info in order to get a bid. Priceline have the customer put their card info in before they will give you a quote back on a bid and now they are debiting the customers account without your knowledge and will not refund the customers money. I wanted to compare your price with your competitors. After seeing that the reservation was processed without my knowledge and checking my bank account and seeing a debit from Priceline I called minutes after bidding to cancel and I was told I could not get a refund. I feel if the person doesn't call ahead to cancel or show up to complete the transaction that would be a reason not to refund their money. You ripped me off for $74.22 that I do not have to just give away. They also are taking customer's money for rental car companies that require you to have a credit card. If you make a reservation with a company that offer the best deal Priceline does not verify whether the company only accept credit cards which will mean if you don't have a credit card and you make reservation with one of those companies you can lose your refund because car rental agreements are non-refundable. The deposit varies by the agreement you make with Priceline and you don't have all the info until you complete the reservation. So you can't really ask the rental car company questions until you complete the reservation process with Priceline. So that leaves you stuck. I will never do business with your company again and I will make sure to put the word out about how you miss lead your customers by having them putting their card info in before they can get a bid just so you can steal their money.

Desired Settlement: I would like a refund

Business

Response:

Business Response /* (1000, 5, 2013/07/12) */

Revdex.com, Inc.

According to the consumer, she was only price shopping and was unaware that she was making a purchase. The consumer states:

"I wanted to compare your price with your competitors. After seeing that the reservation was processed without my knowledge and checking my bank account and seeing a debit from Priceline I called minutes after bidding to cancel and I was told I could not get a refund.

We are sorry that the consumer was unaware that she was making a non-refundable purchase.

Prior to purchase, priceline provided the following Important Information:

Important Information

Once you've reviewed your information above, please review the following rules regarding rental cars issued through priceline.com:

* PRICELINE RENTAL CARS ARE NON-REFUNDABLE, NON-TRANSFERABLE AND NON-CHANGEABLE EVEN IF THE RESERVATION IS NOT USED.

* IF YOUR OFFER IS ACCEPTED, WE WILL IMMEDIATELY LOCK IN YOUR RESERVATION AND CHARGE YOUR CREDIT CARD.

Our ability to refund the reservation is governed by contractual agreements with our travel partners, which state that the consumer's selected reservation reservations are non-refundable. We thank you for the opportunity to address the consumer's concerns and we are sorry that we are unable to assist the consumer with a refund.

Sincerely,

priceline.com

Review: I booked a stay through priceline.com. The stay I booked was for a Hotel in [redacted]. The priceline info for the stay is as follows. Hotel Confirmation #:Room 1: [redacted] / Room 2: [redacted] / Room 3: [redacted]Priceline Trip #[redacted]The stay was at the [redacted]. I rented 3 hotel rooms. The rooms were all full of mold but the worst part of the stay was that one of the rooms had dried blood on the sheets. I did not notice the blood when I went to bed late at night, however in the morning when I woke up and noticed I immediately went to the hotel front desk and complained. The front desk referred me to priceline.com because they are who I actually booked the hotel through and payed. Priceline.com refused to give me a refund saying they spoke to the hotel and would not be issuing a refund. I payed for a service that I would say would include a CLEAN bed to sleep in and I did not receive that service. I want a refund and since priceline.com is the one I payed for the service they need to be the one to resolve the issue.Desired Settlement: I want a $103.47 refund for the price of the rooms that I booked. That is the summary of the charges. If a refund is not possible I want a credit with priceline.com on my next booking of a room = to the $103.47.

Business

Response:

Dear

Raymond,

Thank you for patience while we researched your issue with [redacted]

Airport.

We apologize that you were unhappy with your 2 star hotel accommodations at the

offer price of $28 per night and request a refund.

We

evaluate each participating hotel on many different criteria, including

cleanliness, guest satisfaction, décor, etc. We are sorry to hear that your

hotel fell short of this expectation during your stay.

We have contacted the hotel and spoke with [redacted] (Manager). The hotel has

apologized for the inconvenience you had during your stay. However, they

advised us that you did not bring the quality issue to the hotel's or, the

front desk's attention during your stay and hotel was not given an opportunity

to address your concern during your stay. Since, the hotel was not given an

opportunity to address your concern during your stay; they would not be able to

offer any compensation this time.

Our ability to offer any type of refund is entirely at the discretion of your

confirmed hotel. If you require any further assistance concerning this matter,

please contact [redacted] Airport Manager at ###-###-####.

Thank you for giving us the opportunity to assist you!

Sincerely,

Varsha R.

Customer Service Specialist

Consumer

Response:

Review: Here is the priceline guarantee:If you find a lower published-price for the exact same itinerary, within 24 hours of booking, Priceline will:Refund you 100% of the difference, or cancel your reservation so you can rebook at the lower pricePlus, we will give you a $50 Priceline Vacation Package Coupon for your next trip*We took a trip to [redacted], WA. We called Priceline to make reservations at a hotel. When we arrived, we found out that their normal charge was $28.oo cheaper then what we paid for. WE called customer service and they explained to us that the price that was negotiated was between them and the hotel and they had no business telling us the normal rate. I feel that we were cheated by this company and the advertisment is false.Desired Settlement: DesiredSettlementID: Refund

Refund the difference that we were charged through Priceline. WE had no idea we were being charged for their services. There is nothing on the TV ads that there are additional charges included.

Business

Response:

Dear Mr. [redacted],

Review: Hi,

On 1/21/2015 I was checking for motels/hotels in the San Francisco area. I found a interesting Inn and clicked on the listing. The [redacted] website stated only 1 room was left on the page I was looking at. I browsed the page and saw that I had the option to change or cancel this reservation if I needed to 2 days before the date of arrival. I went through setting up the reservation, I entered in my credit card, it stated that they needed the credit card to hold the room. After clicking submit I received a email of my reservation. I looked the reservation over and found that for some reason the room was now no longer able to change or cancel. I was appalled because I had just went through the reservation process only because I knew I had the option to change or cancel.

I called and emailed [redacted]. The man I first spoke with told me I must have picked the cheaper option with no cancel. He intimidated be saying "You must have saw the cheaper price and selected that one, it happens all the time" This was definitely a insult as I know I selected the option to cancel or change the room.

I then posted a warning to my friends on [redacted] to be careful with [redacted]. I was then contacted by a member of their social media department and she said they would look into and try to get the room canceled by the [redacted] of San Francisco. After I had logged my first complaint over the phone with [redacted] I find that my credit had been charged for $179.38 by the [redacted] of San Francisco.

I then received a response from [redacted] stating that the [redacted] will not refund me. I sent a detailed letter to [redacted] asking for their help. I then received a email back stating that the [redacted] will not refund and will do nothing for me. I stated that their web site glitched on me and they responded that they could not replicate the error and sent me screen shots.

They customer service person also stated "If you'd like to discuss the charge further, we do kindly ask you to speak with the hotel. I'm sorry I am unable to assist further. " I felt horrible [redacted] would not own up to the error on their site.Desired Settlement: I want a full refund of $179.38 and my account deleted from [redacted] and Priceline.com.

Business

Response:

Revdex.com, Inc.

Review: I purchased a rental car purchase from priceline recently and this was the first time doing so. The rental car company was [redacted] however the deal was purchased through priceline. I had issues with the rental car where the breaks/alignment was bad as well as the car smelled like smoke. I attempted to reach priceline to resolve this issue but they were not willing to help. They took my information down, gave me a case#[redacted] and said they would research this and get back to me. A few days later I received an email from priceline stating that [redacted] would be providing me a $25 credit for my inconvenience which does not make any sense since I paid almost$200 for the rental car through priceline. The email also said to call [redacted] directly which I did and was told that the issue should be resolved through priceline since I made the purchase through them. Its amazing that priceline customer service is so terrible that they will not back services that they sell whether it be through a 3rd party company or not. I am so upset that priceline is not willing to help or even give me back a portion of my funds. I even called multiple times to ask to speak with a supervisor and was advised no supervisor was available and this is the final result. I feel that this should be resolved by priceline since they received my funds, especially when they are such a big company.Desired Settlement: Refund

Business

Response:

Revdex.com, Inc.

[redacted] stated that the

vehicle he received from [redacted] had mechanical and quality issues with it. He

stated the brakes and alignment were bad and it smelled like smoke. When he

contacted priceline, he was advised we would research his concerns and contact

him back within 10 days. He is unhappy with the $25 credit offered to him by

the rental partner and is requesting a full refund on the reservation.

We contacted [redacted] and were advised that the car was new and had

less than 8000 miles on it. According to [redacted], the customer should have

contacted their Emergency Roadside Service to exchange the vehicle if he was

dissatisfied with it. [redacted] agreed to process a $25.00 credit to the customer's

credit card account as a gesture of goodwill. We are unable to offer a refund

back to the customer’s credit card as requested.

We are sorry that we are

unable to assist the customer any further in this situation.

Sincerely,

Consumer

Response:

Review: [redacted]

I am rejecting this response because:I understand that [redacted] gave me back $25 plus now you are giving me $25 as well but this doesnot cover the $200 I spent on the rental cost through Priceline. I should be provided something better than this since I made the purchase directly from Priceline not [redacted]. Please assist a better resolution. This is bad customer service on Priceline part.

Review: I have tried to resolve this with Priceline but they have said they will do nothing. Several weeks ago, I reserved a car for 10 days. I then tried to reserve a hotel in [redacted] for one night. I used Name Your Own Price. I first chose 4 stars, but since that didn't work, I chose 3. I was given, however, a 2.5 star hotel. Within one second of seeing this, I called Priceline. I spent over an hour on the phone with various people, all of whom told me tough luck. They said I had agreed to a contract. I could have lived with this, but there is something that no contract law will allow: the hotel is undergoing construction. I called the hotel and was told that the rooms are indeed shabby, the pool and spa and other areas are CLOSED, and the construction crews make noise all day and night. in fact, there may even be bed bugs!! Under any theory of contract law, this transaction is not a contract. But priceline refuses to refund my money. The hotel said that they would, but they can't; Priceline received my money. I am NOT going to this hotel due to the warnings I have received.Desired Settlement: Priceline needs to remove the charge and comp me a night or two at a hotel for the incredible inconvenience.

Business

Response:

Dear Ms. [redacted],

Review: Priceline sold me a vacation package with Spirit Airlines that charges for all carry-on baggage and also a hotel that was advertised as not having resort fees. My boyfriend and I had to pay $100 both ways to carry on our bags ($200) and then when I returned home I had been charged a $112 resort fee. I went back through Priceline's website and saw they did have a list of baggage fees for each airline. I just assumed that carry on bags were free on Spirit as they are on most domestic flights.But the resort fee was not disclosed. When I was looking at the different hotel and flight packages, Paris in Las Vegas was the only hotel close in on the strip listed without a resort fee. We scrimped and saved to go on this vacation. We had $900 to spend between the two of us for a 5 day vacation. I feel like $300, a 1/3 of our vacation money, was poof, gone. The baggage fees are unfortunately my mistake for not looking up Spirit Airline. But the resort fee? There are people on Priceline reviews talking about how Paris does not charge a resort fee like the other hotels. Priceline did not disclose the resort fee either. I feel like I should be compensated 112.00. Priceline should be forthcoming about all of the fees involved in their vacation packages.

Product_Or_Service: Las Vegas vacation package

Order_Number: XXX-XXX-XXX-XX

Desired Settlement: DesiredSettlementID: Refund

Although I am upset about paying $200 in carry on baggage fees, Priceline did have this information available if you looked for it.However, the resort fee was not disclosed. I would like $112.00 refunded to my credit card.

Business

Response:

Business Response /* (1000, 5, 2013/04/11) */

Trip Number(s): XXXXXXXXXXX

Customer or Passenger's Name(s): [redacted]

Dear **. [redacted],

We are writing due to the complaint you have filed with the Revdex.com due to the Resort fees the Paris Las Vegas charged you.

In reviewing your request for a refund we found our record indicates you were made aware of these charges on your contract page prior to submitting your request:

**ndatory Fee: This hotel charges an additional $20.00 per room per night. This fee will be charged to you directly by the hotel. **ndatory fees are not optional and typically cover items such as resort fees, energy charges or safe fees. The amount of the charge is subject to change.

The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

A copy of your contract page has been sent via email for your viewing.

We regret we cannot issue any refunds.

Sincerely,

Executive Offices

Consumer Response /* (3000, 7, 2013/04/19) */

(The consumer indicated he/she DID NOT ACCEPT the response from the business.)

There was no mention of a $20 per night fee on my contract. I will submit a copy of the contract so you can see for yourself.

Consumer Response /* (3000, 9, 2013/04/22) */

From the priceline website:

"**ny airlines charge extra fees for checked baggage"

We were charged $50 per carry-on bag by Spirit Airlines. This cost us $200.

On my itinerary, resort fees are only mentioned in a list of "incidental" fees like making phone calls or room service. I have never heard of a "resort fee" before. It certainly did not mention anywhere that I had to pay 22. 00 a day for a resort fee.

It also says on the priceline website about the Paris Hotel and casino that "All guests receive a daily voucher for **ndara Spa and Salon".

We never received this either.

Business Response /* (4000, 11, 2013/04/24) */

Revdex.com, Inc.

On each consumers' contract page (including the contract page in question), we clearly and conspicuously place the following disclosure regarding this issue labeled under Important Information.

I**ORTANT INFOR**TION

**NDATORY FEE: THIS HOTEL CHARGES AN ADDITIONAL $20.00 PER ROO**PER NIGHT. THIS FEE WILL BE CHARGED TO YOU DIRECTLY BY THE HOTEL. **NDATORY FEES ARE NOT OPTIONAL AND TYPICALLY COVER ITE** SUCH AS RESORT FEES, ENERGY CHARGES OR SAFE FEES. THE A**UNT OF THE CHARGE IS SUBJECT TO CHANGE.

Attached hereto is a copy of the consumer's initialed contract page authorizing the terms and conditions of the purchase.

Priceline discloses that airline imposed and collected baggage fees are established by the airline.

We are sorry that we are unable to assist the consumer any further in this situation.

Sincerely,

This contract for request number XXXXXXXXXXX was originally initialled on Fri **r 8 19:18:00 EST 2013

Your Trip Summary

Price includes taxes and fees.

Baggage fees are not included in your trip cost.

Per Person Price:$558.75

Total Price for 2 people: $1,117.50

Your Hotel Details

Paris Las Vegas

Las Vegas, Nevada Rooms: 1 Room

Room 1: [redacted]

Check-In: Wed, **rch 27

Check-Out: **n, April 1

Nights: 5 Nights

Room Type: Luxury Room Rich Fabrics And Warm Decorations Give These Rooms A French Feel.

Hotel Freebies:

* Free Parking

Your Flight Details

Departing Flight Information - Wednesday, **rch 27, 2013

Flight 293

2h 10m, 762 mi From Portland Intl Airport (PDX)

Portland, OR

Departs: 7:03 P**To **carran Intl Airport (LAS)

Las Vegas, NV

Arrives: 9:13 P**AircraftAirbus A319

Economy/Coach

Returning Flight Information - **nday, April 1, 2013



Flight 2454h 21m, 762 mi From **carran Intl Airport (LAS)

Las Vegas, NV

Departs: 7:10 P**To Portland Intl Airport (PDX)

Portland, OR

Arrives: 11:31 P**AircraftAirbus A319

Economy/Coach



Passenger and Ticket Information

Passenger 1: [redacted]

Passenger 2: [redacted]

Delivery: Electronic Tickets will be issued for this flight

Summary of Charges

Package Total: $1,117.50

Total Trip Cost: $1,117.50

Important Information

* Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

* Your hotel reservation is guaranteed for arrival on the confirmed check-in date.

* Hotel Freebies:

* Free Parking

* **NDATORY FEE: THIS HOTEL CHARGES AN ADDITIONAL $20.00 PER ROO**PER NIGHT. THIS FEE WILL BE CHARGED TO YOU DIRECTLY BY THE HOTEL. **NDATORY FEES ARE NOT OPTIONAL AND TYPICALLY COVER ITE** SUCH AS RESORT FEES, ENERGY CHARGES OR SAFE FEES. THE A**UNT OF THE CHARGE IS SUBJECT TO CHANGE.

* The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

* Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

* Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.

* You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport.

* If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.

* This Priceline vacation package is subject to the cancel/change policy as defined by our travel partners.

INITIAL HERE: CS

I HAVE READ, ACCEPT AND AGREE TO ABIDE BY PRICELINE.CO**S TER** AND CONDITIONS AND PRIVACY POLICY.

This contract for request number XXXXXXXXXXX was originally initialled on Fri **r 8 19:18:00 EST 2013

Your Trip Summary

Price includes taxes and fees.

Baggage fees are not included in your trip cost.

Per Person Price:$558.75

Total Price for 2 people: $1,117.50

Your Hotel Details

Paris Las Vegas

Las Vegas, Nevada Rooms: 1 Room

Room 1: [redacted]

Check-In: Wed, **rch 27

Check-Out: **n, April 1

Nights: 5 Nights

Room Type: Luxury Room Rich Fabrics And Warm Decorations Give These Rooms A French Feel.

Hotel Freebies:

* Free Parking

Your Flight Details

Departing Flight Information - Wednesday, **rch 27, 2013

Flight 293

2h 10m, 762 mi From Portland Intl Airport (PDX)

Portland, OR

Departs: 7:03 P**To **carran Intl Airport (LAS)

Las Vegas, NV

Arrives: 9:13 P**AircraftAirbus A319

Economy/Coach

Returning Flight Information - **nday, April 1, 2013



Flight 2454h 21m, 762 mi From **carran Intl Airport (LAS)

Las Vegas, NV

Departs: 7:10 P**To Portland Intl Airport (PDX)

Portland, OR

Arrives: 11:31 P**AircraftAirbus A319

Economy/Coach



Passenger and Ticket Information

Passenger 1: [redacted]

Passenger 2: [redacted]

Delivery: Electronic Tickets will be issued for this flight

Summary of Charges

Package Total: $1,117.50

Total Trip Cost: $1,117.50

Important Information

* Hotel Cancellation Policy: For the room type and rate that you've selected, you are not allowed to change or cancel your reservation. If you cancel your room, you will still be charged for the full reservation amount.

* Your hotel reservation is guaranteed for arrival on the confirmed check-in date.

* Hotel Freebies:

* Free Parking

* **NDATORY FEE: THIS HOTEL CHARGES AN ADDITIONAL $20.00 PER ROO**PER NIGHT. THIS FEE WILL BE CHARGED TO YOU DIRECTLY BY THE HOTEL. **NDATORY FEES ARE NOT OPTIONAL AND TYPICALLY COVER ITE** SUCH AS RESORT FEES, ENERGY CHARGES OR SAFE FEES. THE A**UNT OF THE CHARGE IS SUBJECT TO CHANGE.

* The reservation holder must present a valid photo ID and credit card at check-in. The credit card is required for the mandatory fee listed above as well as any additional hotel incidental charges such as parking, phone calls or minibar charges which are not included in the room rate.

* Requests for special needs (including preferences for smoking or non-smoking rooms) should be requested through your confirmed hotel and cannot be guaranteed.

* Seat requests and meal preferences cannot be guaranteed. Fares are not guaranteed until purchased.

* You will be issued electronic tickets for this trip. Remember to bring a valid government issued photo ID with you to check-in. If you are traveling outside the US you'll almost always need a passport.

* If you do not take your outbound flight, the airlines will automatically cancel the remainder of your reservation. No refunds will be granted for the unused portion of your trip.

* This Priceline vacation package is subject to the cancel/change policy as defined by our travel partners.

INITIAL HERE: CS

I HAVE READ, ACCEPT AND AGREE TO ABIDE BY PRICELINE.CO**S TER** AND CONDITIONS AND PRIVACY POLICY.