Priceline.com

I am in...

receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
Attached
hereto is a copy of the consumers initialed contract page authorizing the terms
and conditions of the purchase, including the flowing guaranteed amenities,
which do not include free breakfast.




Guaranteed Amenities:

Indoor or Outdoor Pool, Fitness Center, Free Internet, Business
Center, Guest Score 8/10 or Higher

Additionally, when you choose to purchase a restricted reservation any sorting
or filtering you did prior to selecting the Name Your Own Price option will not
apply. Once again, thank you for
getting in touch about this.
 
Sincerely,
 
[redacted]
Priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-07-21 21:24:24



Please Review Your Request















































3 Star Upscale Hotel
Which hotel will I get?

Check-In Date:

Tuesday, July 28,
2015

Check-Out Date:

Wednesday, July
29, 2015

Region

[redacted]

City Areas:
[redacted]
[redacted] [redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Number of Rooms:

1

Guaranteed
Amenities:

Indoor or Outdoor
Pool, Fitness Center, Free Internet, Business Center, Guest Score 8/10 or
Higher

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 80.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 80.00

Taxes and Service Fees:

US$ 18.79

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 98.79

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.




*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not be charged.
Priceline will immediately charge your PayPal account the total cost
of your stay. Rooms purchased through priceline cannot be cancelled, changed
or transferred and refunds are not allowed. If your offer is not accepted,
your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




[redacted]

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Hello. Please see the response below that we have sent to our customer.  Thanks.
 
[redacted]
*
Thank you for taking the time to contact us regarding the cancellation of your cruise reservation for Confirmation Number [redacted].
 
I am...

writing to let you know that we have received your Revdex.com concern in our Executive Offices. 
We thank you for your patience while we research this booking for you.
We have been in contact with our Cruise Team and are currently making attempts to resolve this issue for you. We are working to find a resolution and a member of our Cruise Team will be in contact with you within the next few business days.
 
We appreciate your patience while we continue to work to resolve your issue.
 
Sincerely,
*
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
 
I was not presented with this information when I booked this room. Priceline did not provide me with adequate information at the time of booking or I would've never booked a room with this method had I been made fully aware that I could be placed in a "smoking room."  Priceline made no attempt to have me confirm by initials or electronic signature that I could be placed in a "smoking room" which may negatively impact my health.  There was no such warning of this clearly displayed on the reservation or no pop up that would have advised me of this at the time of booking the reservation.  As the hotel clerk originally stated Priceline booked the "smoking room" because it was hotel's cheapest rate.  I WOULD NEVER JEOPARDIZE MY HEALTH OR ANYONE ELSE'S HEALTH TO SAVE A FEW EXTRA DOLLARS ON A HOTEL ROOM!  I strongly feel as a non-smoker with major health issues related to others cigarette smoking, the remnants of cigarette smoke, and my asthmatic condition that I've been discriminated against!  The hotel room being booked should be defaulted as a "non-smoking" room and the guest or the person making the reservation should be made to request for a "smoking room" if that is what they require.  Ultimately, Priceline has no regard for their customer's health and  only care  about making themselves money at any expense.  Finally, that room that I was put into would've never passed any acceptable air quality standards even if I had been a smoker.  The hotel room in question had not been properly cleaned, sanitized, laundered or ventilated prior to my arrival.  The room literally smelled like someone had been chain smoking in there and it hit me like a brick wall the very second I opened the door and entered the room!  I would like a full refund because  the room that I booked was in an "un-stayable" condition.  Had I had actually stayed in that room my health for sure would've have been negatively impacted and I would've ended up in the emergency room getting treated for breathing problems related to that hotel room.
Sincerely,
[redacted]

Dear [redacted]
Thank you for taking the time to contact us regarding your reservation with [redacted] Rent a Car for Trip Number [redacted].
 
This is regarding your request for a partial refund of your purchased Collision Damage Insurance.
 
After careful review of your concern, we decided to process a partial refund of your purchased insurance. The refund will be based on the unused days of your rental. Based on Budget's record, you picked up your reservation on February 7, 2015 at 12:29 p.m. You returned the vehicle on February 15, 2015 at 3:02 p.m. Rental car reservations are charged per 24 hour time block. The time the vehicle was returned resulted in an additional rental day. This means that you have a 9-day rental.
 
Collision Insurance (per day):  $9.00Unused rental days:  19 days (28 number of days booked - 9 days used)
 
Refund:  $171.00 (19 days x $9.00)
 
We forwarded a refund request for the amount of $171.00. This will go through a review process. You will be advised of the outcome of the review within 14 days. Once the refund has been approved, it will be processed through our system within one business day. The refund will be processed back to the card used in booking the reservation. You will be receiving email messages from us with updates of the refund request.
 
We apologize for any inconvenience and thank you for giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]Executive Offices

Complaint: [redacted]
I am rejecting this response because:We both made a rental car reservation in error for the same trip to [redacted], on the same day 12/1/14, when we should have made only one reservation; so we immediately contacted [redacted], Priceline, and [redacted], in an effort to cancel one of the reservations, as we both intended to use only one vehicle.    When we go on vacation, we use one vehicle, so we are together; I do not drive in one vehicle and my wife drive in another.   So from our perspective, it is a duplicate reservation.   When we initially contacted Priceline on 12/1/14 to cancel this duplicate reservation, they did not say "it does not appear to be duplicate"; what the Rep told us, was that "we have to put our request in writing".  So why are they "playing smart" now.The dates for both reservations was the same, but when were actually in [redacted], my wife extended the reservation that she made, as her vacation stay was for a longer duration, hence the reason why the reservation date was extended for the vehicle we both used.Priceline's record will show that I never picked up this rental vehicle, because we did at the Priceline Rep advised and requested the cancellation in writing, in good faith that, when I placed the cancellation request in wiring, they would honor it. We are petitioning Priceline to think of us the consumers, and issue a refund, as we immediately asked them to cancel this duplicate rental car reservation on 12/1/14.
Sincerely,
[redacted]

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
On each consumers’
contract page (including the contract page in question), we clearly and
conspicuously place the following disclosure listed under Important
Information:
 

·       
If your offer is accepted, we will
immediately lock in your reservation and charge your credit card.




·       




Attached
hereto is a copy of the consumer’s initialed contract page authorizing the non-refundable,
non-changeable, terms and conditions of the purchase.
We thank you for the opportunity to address the consumer’s
concerns and we are
sorry that we cannot change, cancel or refund her purchase. Our ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners, which state that
the reservation selected by the consumer is non-changeable and non-refundable.
We appreciate the opportunity to clarify.
Sincerely,
N.
D’Angelo
priceline.com
This
contract for request number
[redacted]49 was originally initialed on 2014-03-10 02:29:14

Please
Review Your Request


















































5 Star Luxury Hotel


Which hotel will I get?




Check-In Date:




Sunday, June 22,
2014




Check-Out Date:




Tuesday, June 24,
2014




Region




Las Vegas, NV




City Areas:




Las Vegas Strip North
Las Vegas Strip Vicinity North
Las Vegas Strip Vicinity South




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Jennifer Nesbit




Number of Rooms:




1




Guaranteed Amenities:




Guest Score 8/10 or Higher




Number of Nights:




2













































Offer Price Per Room, Per Night:




$80.00





Travel
Insurance:




$10.00






Subtotal:




$160.00





Taxes and Service Fees:




$29.32





Priceline Hotel Coupon:


-$0.00




Total Charges*:




$189.32




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for $5 per
room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your
price, priceline will book your reservation in a property with an equal or
higher star level than you requested. Please note it is possible
that the hotel you are booked in could be a Resort, which will meet or exceed
the minimum qualifications of the star level you initially requested. The
hotel that is selected may or may not be one that you have seen during a
hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer
is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Hi. Please see the response we sent to the customer.  Thanks.
 
Dear Ms. [redacted]
 
0pt;">Thank you for taking the time to contact us regarding your reservation at the Americas Best Value Inn - Omaha for Trip Number [redacted]
 
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. Due to the nature of your concern, we would like to speak with you directly by phone. 
 
We attempted to contact you today in an effort to address your concern; however, we were unable to speak with you at the number you provided at the time you booked your reservation.
 
We understand that you are requesting to cancel your reservation. We made a decision to offer a one-time exception to cancel your booking for a full refund. Please contact us directly at: [redacted] before November 10, 2016. The Executive Office hours are 9:00 a.m. to 8:00 p.m. Eastern Time, Monday through Saturday. You will need to enter your Trip number, which is [redacted] when you contact us.
 
Please note that the number provided above is a United States phone number, and you may incur toll charges when calling from outside the United States or Canada.
 
Thank you for choosing to contact us. I look forward to resolving your issue.
 
Sincerely,
 
[redacted]
Executive Offices

Dear Ms.[redacted], 
 
We are contacting you today regarding your reservation at
the [redacted] for Trip Number[redacted]. 
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand your
concern regarding the star rating of this hotel. We apologize that you are
unhappy with your hotel accommodations. We do evaluate each participating hotel
on many different criteria, including cleanliness, guest satisfaction, d?cor,
etc. We are sorry to hear that this hotel falls short of your expectations.
 
We have researched to find that this hotel does meet our
expectations for the star rating selected on our website. Our competitors also
rate this hotel as follows:
 
[redacted].com = 4
[redacted].com = 4
[redacted].com = 4
 
In addition, guests who have previously stayed at this
hotel have told us how much they enjoyed their stay by sending us positive
reviews about the overall quality, cleanliness, location, and amenities. This
hotel has an Overall Guest Rating of 7 out of 10 on The Priceline Scorecard.
You can review the Overall Rating as well as real
traveler?s reviews for this hotel on our website.
 
Per our Quality Experience Guarantee, your hotel has been
star-rated by priceline according to our rigorous rating system. This means
that our hotel staff has researched your hotel, reviewed customer comments and
compared star ratings assigned by other rating services. The hotel you get will
meet priceline's strict quality standards.
 
We do feel that this hotel is properly rated through our
system and we are not willing to offer compensation at this time. However, if
you do find that you experience problems while at this hotel and the front desk
is unable to assist, please contact our Customer Service department for further
assistance.
 
Also, we understand that the hotel was unable to locate
your reservation prior to check-in. We apologize for the difficulty that you
had. We recommend that you contact the hotel manager so they can document your
experience and correct the problem. We appreciate that you have taken the time
to let us know about your experience.
 
We researched your issue and verified that the hotel was
able to locate the reservation and you were able to check-in. For this reason,
we are unable to process a refund of your reservation.
 
We apologize for the inconvenience and thank you for your
time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted]
Thank you for contacting us regarding your reservation
with [redacted] Corporation for Trip Number [redacted]
class="MsoPlainText">I am sending this email because we received your RevDex.com concern in our Executive Offices. As I understand, you are
requesting for a full refund of the reservation since you were unable to use it
because you do not have enough fund to cover the required deposit. We are
currently reviewing your concern and making attempts to resolve this issue for
you. I hope to be in contact with you in 1 to 2 business days with a
resolution. 
I appreciate your patience while we continue to work to resolve
your issue.
Sincerely,
Berna A[redacted]
Executive Offices

NEVER NEVER NEVER EVER BOOK ANYTHING THROUGH PRICELINE OF ANY OF THEIR SUBSIDIARIES. I CHOOSE THE REFUNDABLE PRICE BUT TRIED TO CANCEL A WEEK AHEAD OF TIME BUT THAT WAS TOO LATE!!! WHAT A CON OF AN ORGANIZATI9ON. WILL NEVER EVER EVER BOOK ANYTHING WITH THESE PEOPLE AGAIN. FRAUD FRAUD FRAUD!!!!!

Complaint: 10050932
I am rejecting this response because:
Sincerely,
Afrikka Carreras

Complaint: [redacted]
I got an email from the Revdex.com regarding a response from my complaint about Priceline. My complaint # is [redacted]. They wanted to know the email address attached to the complaint and the Priceline request number. That number is [redacted] The email address is [redacted]. thank you.
Sincerely,
[redacted]

From: [redacted] Sent: Wednesday, July 09, 2014 1:40 PMTo: [email protected]: Re: You have a New Message from Revdex.com Serving Connecticut Regarding Complaint #[redacted]
 
Hi,
I just wanted to let you guys know that I'd like to withdraw my complaint against Priceline. After I filed it Priceline got in contact with me and gave me a full refund. I'm very happy with how things were resolved and don't need any further involvement with it.
Thanks,
[redacted]

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. Unfortunately, there is nothing we can
add to what has already been stated in our previous correspondence. The consumer’s
selected Name Your Own Price reservation does not offer
an average guest
rating of at least 7. Please also note that the screen shot provided by the consumer
indicating rates from $51, per night, does not indicate that it applies to the
date booked by the consumer. We are unable to assist the consumer any
further in this situation.
Sincerely,
[redacted]
priceline.com
This
contract for request number [redacted] was originally initialed on 2014-11-02 10:21:03

Please
Review Your Request


















































3 Star Upscale Hotel, Buffalo
Airport (BUF) Area


Which hotel will I get?




Check-In Date:




Thursday, November
20, 2014




Check-Out Date:




Friday, November
21, 2014




Region




Buffalo - Niagara Falls, NY




City Area:




Buffalo Airport (BUF)




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Guaranteed Amenities:




Business Center




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 66.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 66.00





Taxes and Service Fees:




US$ 18.49





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 84.49




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.
[redacted]
[redacted]

Below is the response we sent to the customer:
 
[redacted]
 

size="3">Thank you for contacting us regarding your reservation at the [redacted] Hickory booked under Trip Number [redacted]
 
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that you were given a hotel listed in a 1 star example and want to receive a full refund.
 
The website states that the examples shown may encompass hotels that fall under other star levels, which can differ from the star level assigned. There is no guarantee that you will receive any particular brand when selecting a star rating. We are sorry if you are unhappy with the hotel received; however, your reservation is non-changeable, non-refundable and non-transferable.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted],
We thank you for taking the time to
contact us regarding your reservation at the [redacted] for Trip Number [redacted].
We are writing to let you know that we
have received your Revdex.com concern in our Executive Offices. We
understand that you selected the one star quality [redacted] at the rate of $29 per night and were dissatisfied with the quality of the
hotel accommodations you selected and request a refund for your stay.
We are sorry to hear that your selected
hotel fell short of your expectation during your stay. We appreciate your
feedback and documented it for future reference. We have contacted the
appropriate people at the hotel to share your concerns; however, they will be
unable to offer any compensation or refund. They have informed us that they did
their best in assisting you with your concerns. In addition, our records
indicate that you have disputed the charge with your credit card company. We are
sorry that we are unable to further assist and suggest that you direct any
further inquiries or claims to your selected property- the [redacted].
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
We have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence.
The consumer purchased a Published
Price Retail Airline ticket with [redacted].
Priceline contacted [redacted] customer service on behalf of the consumer, and we have been advised
that [redacted] is unable to offer a Premium Economy upgrade as requested.  [redacted] suggested that the consumer request an
upgrade on the departure date. Priceline contacted the consumer to share the information
provided by [redacted], (Agent –[redacted], located in the [redacted]
Airlines [redacted] office).
We are sorry that we are
unable to assist the consumer any further in this situation. The consumer may contact
[redacted] Airlines directly for any further assistance related to the upgrade
request.
Sincerely,
[redacted]
priceline.com

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted] and find that this resolution is satisfactory to me.
Sincerely,
Gouri Seetharam

Dear [redacted]We are writing you today regarding your airline
reservation under Trip Number [redacted].We would like to follow-up
with you regarding the below email. Kindly send us your medical documentation as
soon as possible so we can go ahead and contact the airlines on...

your behalf to
determine if an exception can be made.We look forward to hear from
you.Sincerely,Nico T[redacted]Executive Offices

RevDex.com, Inc.
 
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. The consumer selected a hotel reservation
that does not include pet friendly accommodations. Attached hereto is a copy of
the consumer’s initialed contract page authorizing the terms and conditions of
the purchase, including the cancel policy for the selected purchase. We are
sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com