Priceline.com

Revdex.com, Inc.
In order to locate the
reservation and review this matter, we ask that the consumer provide the 11
digit Priceline Request number(s), as well as the email address that was provided
at the time of purchase.
Sincerely,
[redacted]
Priceline.com

The email address is [redacted] I submitted numerous request and I no longer have the request numbers. but all request were done with the above email address
 
Complaint: 10042402
I am rejecting this response because:
Sincerely,
[redacted]

On behalf of the consumer, and as a courtesy,
Priceline contacted Economy Rent-A-Car concerning the consumer’s claims.
 Economy
Rent-A-Car informed priceline that the consumer purchased liability coverage at
the rental counter, which does not duplicate the CDW insurance originally
purchased. The Collision Damage Insurance purchase by the consumer was indeed
accepted by the rental partner for the consumer’s reservation.
The Bureau/Consumer must contact Economy Rent-A-Car directly at [redacted]
for any further assistance related to the consumer’s insurance purchase or claims
made by the consumer concerning information provided by Economy Rent-A-Car
representatives at the rental car counter.

We suggest
that the consumer  contact the
credit/debit card issuing bank for any further assistance related to the refund
that was issued on March 27, 2014.

Dear Mr. [redacted],

face="Calibri"> 
Thank you for taking the time to contact us regarding your hotel reservation at the [redacted] for Trip Number [redacted].
 
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
 
We understand that you have issues with this reservation.
 
Customers are our number one priority and we work hard to make your experience with us a positive one. We appreciate your feedback and noted this on our record as we continue to improve our service and prevent this from happening again.
 
We have contacted the [redacted] and verified that they have charged your card for the room and tax once for $72.80.
However, instead of refunding your credit card, they have accidentally placed a hold of $72.80. The [redacted] has released the hold and processed a refund to your credit card. We have reviewed the proper guest billing procedures with this hotel property to ensure that this mistake does not occur again.
 
The charges of $145.60 ($72.80 x 2) to your credit card will be refunded and depending on your billing cycles, you can expect this refund on one of your next two billing statements.
 
Due to the inconvenience, as a one-time exception, a refund for $45.55 was issued today, August 14, 2015. We will issue a refund to your bank within one business day. Your bank will then post it to your account.
The bank processing time varies so please check with them if you do not see it in your account within a few days.
 
I hope you find my reply helpful and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: [redacted] holds itself out as a part of the Priceline Group and Priceline.com.  It is unclear whether [redacted] is a separate legal/corporate entity, but they are clearly affiliated with Priceline.com.  I have reached out directly to [redacted], and they have refused to issue a refund of the deposit money.
Sincerely,
[redacted]

Complaint: [redacted]
I am rejecting this response because:
Sincerely,
Kaye Stroud I do not accept this because they took off the page that shows I chatted with their service person who said if you click on yes, I want insurance you will have it. They must have conveniently lost the page where I clicked yes, for $64.00 and signed my initials. Did you also see that there is no way out of anything, so if you die, too bad. Also, as I have previously asked for at least 4 times, why can't the executive office call me?? If they cared an ounce about customers, it seems to me they would be more than happy to help or assist you. Not priceline.con, they only want money!!

Dear Ms. [redacted],
Thank you for contacting us regarding your reservation at
the Westin San Diego booked under Trip Number [redacted]51.
class="MsoPlainText">
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy with the
location of your hotel.
Prior to submitting your Express Deal reservation, we
provided you with a virtual map to view where your hotel could be located
within the Downtown - Marina area that was selected. We confirmed the hotel you
received is within the area, and we confirmed you checked in as scheduled. We
are sorry if you are unhappy with the location received; however, your
reservation is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time.
Sincerely,
Teddi C[redacted]
Executive Offices

Revdex.com,
Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.  We are sorry that the consumer was unaware
that specific bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed by Priceline.
On each consumers’ contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review Important Information

All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



If you require a specific bed type, please contact your hotel
directly. All bedding requests are based on hotel availability and are at the
discretion of the hotel. A fee may be incurred and is the responsibility of the
customer.





Attached
hereto is a copy of the consumer’s initialed contract page agreeing to the terms
and conditions of the purchase.


Thank you for the opportunity
to clarify.


 


Sincerely,
[redacted]


Priceline.com








This
contract for request number [redacted] was originally initialed on 2014-03-22 20:52:05












Please Review Your
Request


















































3 Star Upscale Hotel


Which hotel will I get?




Check-In Date:




Saturday, May 24,
2014




Check-Out Date:




Tuesday, May 27,
2014




Region
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]





Number of Rooms:




1




Guaranteed Amenities:




Free Parking, Business Center




Number of Nights:




3













































Offer Price Per Room, Per Night:




$90.00










Travel
Insurance:




$15.00






Subtotal:




$270.00





Taxes and Service Fees:




$52.74





Priceline Hotel Coupon:


-$0.00




Total Charges*:




$322.74




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired


















Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only $5.00 per room per night. Details.









*Prices are in US dollars.


Important
Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: despite their inability to provide a refund, they are still guilty of bait and switch.  Their claim that information about "city" rental is on the "About Airport Rental Cars" while true is misleading.  They should be required to list that caveat on EVERY webpage and PRIOR to making a purchase.  They should be required to say at point of purchase, "The buyer acknowledges that the car rental represents the nearest possible rental location, but does not guarantee that the rental office is at the airport."  Or to that effect.
I have contacted [redacted], by the way, and they have agreed to give me a refund.
Sincerely,
[redacted]

I am in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
 
According to the consumer,
due to a business cancelation, he had to check-out of the hotel earlier than
expected and requests a refund for the unused nights.
 
 
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase, including the following:
 
 
·     
Refunds
or cancellations are not available after noon local hotel time on your day of
arrival (Friday, May 29th).
 
 







We appreciate
the opportunity to clarify this matter.
Sincerely,
[redacted]
Priceline.com
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-05-23 21:12:17






[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 05/28/2015
Freebies:
Hotel Freebies:
On Sale Now ->
Save 30% on this stay — Free Breakfast

Check-In: Fri, May 29, 2015Check-Out: Sat, Jun 13, 2015
Room Type: Queen Room with Two Queen Beds
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Thursday, May 28th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Thursday, May 28th and noon on Friday, May 29th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged
for the first night's stay including taxes and fees. Any remaining amount
will be refunded to you. Refunds or cancellations are not available after
noon local hotel time on your day of arrival (Friday, May 29th).































Summary
of Charges

Room Cost
(details)

$52.06

Rooms

1

Nights

15

Room Subtotal

$780.90

Taxes & Fees

$113.10

Total Charges

$894.00

Prices are in USD
Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.






Room 1

 
 
 


I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: 2 QUEEN BEDS NON-SMOKING ROOM WITH FREE BREAKFAST, FREE
WI-FI, REFRIGERATOR AND MICROWAVE
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now -> Save 30% on this stay — Stay 3 Save Offer Details.
Free Breakfast
Promotion Details
Negotiated Specials may be limited to certain dates and subject
to availability.
x close window
·      Cancel Policy: Priceline will not charge you a change or
cancel fee, however this hotel has the following cancellation policy: For the
room type you've selected, you can cancel your reservation for a full refund
up until noon on Thursday, May 28th (local hotel time). If you decide to
cancel your reservation anytime between noon on Thursday, May 28th and noon
on Friday, May 29th (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay including
taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon
local hotel time on your day of arrival (Friday, May 29th).
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in the room rate.
















[redacted]

 
 
I have read and agree to abide by the Terms and
conditions and privacy policy.

Dear [redacted],
We wanted to take this time to contact you in regards
to your hotel reservation at the Hotel [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concern in our...

Executive Offices. As we understand, you
purchased your hotel reservation on our website with a free breakfast, however,
when you stayed at the hotel, you had to pay for the breakfast. We apologize for
the inconvenience this may have caused you. We would like to ask if you have the
receipts indicating breakfast expenses that you incurred during your stay.
Kindly send us a fax copy of the receipt showing the breakfast charges
at 1-866-xxx-xxxx. Please note that the receipt must be from the hotel property
if the option to buy breakfast is available at the hotel. Kindly also note that
the receipt should indicate breakfast expenses incurred during travel
dates.
We apologize for the inconvenience and hope to hear from you
soon.
Sincerely,
[redacted]
Executive Offices

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase.
On each consumers’ contract page we place the
following disclosure regarding requests for bed types labeled under Important
Information.
Review Important Information

All rooms will accommodate up
to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.) or
other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer.





We are sorry that
the consumer’s selected reservation is non-refundable and we
are unable to assist the consumer any further in this situation.





Sincerely,
[redacted]


Priceline.com










































Please
Review Your Request


















































3½
Star Upscale-Plus Hotel


Which
hotel will I get?




Check-In Date:




Friday, July 18, 2014




Check-Out Date:




Saturday, July 19, 2014




Region
[redacted]
[redacted]
[redacted]
[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Indoor or Outdoor Pool, Guest
Score 7/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 210.00





Travel Insurance:




US$ 5.00






Subtotal:




US$ 215.00





Taxes and Service Fees:




US$ 37.35





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 252.35




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





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Yes!
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No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults.
Requests for bed types (King, Queen, 2 Doubles, etc.) or other special needs
(including preferences for smoking or non-smoking rooms) should be requested
through your confirmed hotel and cannot be guaranteed.


Reservation is guaranteed for
arrival on the confirmed check-in date only. If you do not check-in on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.


If priceline accepts your price,
priceline will book your reservation in a property with an equal or higher
star level than you requested. Please note it is possible that the hotel you
are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested. The hotel that is
selected may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request. Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your offer is not accepted, your credit card will not
be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for any additional hotel specific service fees or incidental charges
or fees that may be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.


Hotel rooms purchased through
priceline are not eligible for frequent traveler points, upgrades, vouchers,
or other discounts and incentives.







[redacted]





I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Dear
Ms. Vinay,
We
are contacting you today.
We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices regarding your airline schedule change for
Trip Num[redacted]
Airlines
adjust their schedules for a number of reason including air traffic changes,
change of equipment, weather, route popularity and other reasons. When a
schedule change occurs, we make every attempt to notify you of the changes via
email prior to departure. In addition, your itinerary is always available on
our website to determine if there has been a schedule change. Since the
airlines can continue to change your schedule, we recommend you always check
with the airlines 24 hours prior to each flight departure to confirm your
schedule.
 We contacted Delta Airlines on your behalf and
they advised that the ticket was exchanged at the airport and they issued paper
tickets. If you would like to request a refund, you must contact  the ticketing counter of Delta Airlines and
provide your paper ticket.
We
are unable to assist any further with this matter and suggest you contact the
airline directly for any assistance concerning your flight schedule change.
We
apologize for the inconvenience and thank you for your time.
Sincerely,
Zadhy
Solinap
Executive
Offices

Dear Mr. [redacted]
 
Thank you for taking the time to contact us regarding the
hotel component of your Vacation Package reservation at the [redacted]t
for Trip Number...

[redacted].
 
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices.
 
We apologize for the difficulty you encountered. We
understand your hotel was completely sold out of an Ocean View Deluxe room with
2 Queen sized beds that accommodate 4 guests. We reviewed your request and
verified that the hotel will provide you an alternative room type. You will
have two separate Ocean View Deluxe King rooms on your travel dates. You are guaranteed
to have adjoining/connecting rooms and each room is guaranteed for double
occupancy at no additional cost. You may use the same confirmation number for
both rooms upon check in.
 
Furthermore, we would like to offer you a 15% Hotel
Express Deal Coupon that can be used on a future purchase. You will need to
enter your Coupon Code at checkout then, click "apply" and your
discount will instantly be deducted from the total price in the Summary of
Charges.
Your coupon code is [redacted] and it expires by May 25,
2017.
 
Thank you for the opportunity to assist you and we hope
you find this information helpful.
 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I do not remember initialing after seeing the total charge including fees.  I remember having to initial before submitting the bid.  I also just wanted to know the breakdown of the fees which they continue to refuse to disclose even if I am no longer asking for a cancellation or refund.
Sincerely,
[redacted]

RevDex.com, Inc.
 
I am in receipt of
the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond. 
 
On each consumers’ contract page (including the
contract page in question), we clearly and conspicuously place the following
disclosure regarding requests for bed types labeled under Important
Information.
Review
Important Information

All rooms will accommodate up to 2 people. Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special requests (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed by Priceline.
If you require a
specific bed type, please contact your hotel directly. All bedding requests are
based on hotel availability and are at the discretion of the hotel. A fee may
be incurred and is the responsibility of the customer. For specific room type
requests (deluxe, suites, etc.) try our Published Price option.
 
Attached hereto is a copy of the consumer’s
initialed contract page agreeing to the non-refundable, non-changeable terms
and conditions of his purchase.
We appreciate the
opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
This
checkout page for trip number [redacted] was submitted on 2015-01-12 16:00:54











Please Review Your Request





















































2 Star [redacted]
Which hotel will I get?

Check-In Date:

Thursday, January
15, 2015

Check-Out Date:

Monday, January
26, 2015

Region

[redacted]

City Area:

[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

[redacted]

Room 2:

[redacted]

Number of Rooms:

2

Guaranteed Amenities:

Free Internet, Free Breakfast

Number of Nights:

11










 























Offer Price Per Room, Per Night:

US$ 70.00

Travel
Insurance:


US$
110.00




Subtotal:

US$ 1540.00

Taxes and Service Fees:

US$ 200.20

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 1,740.20

Have a coupon code? Apply Apply
Coupon Remove Coupon
This coupon is invalid or has expired












Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD110.00 per room per night. Details.



*Prices are in US dollars.
Important Information
 
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's
terms and conditions regarding hotel rooms and the use of the
priceline.com Web site by entering your initials when you submitted your
original request.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions,
privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:  We are not satisfied with the hotel assigned to us based on poor reviews, complaints, and pictures of the hotel.  We are not asking for a refund, just a transfer to an acceptable hotel.  Based on the reviews and pictures this hotel has very thin walls making sleep difficult due to noise, intermittent heating, A/C and hot water, rude staff, small dirty rooms, uncomfortabel beds, etc.  We feel that priceline is not keeping their end of the bargain to privide a comfortable lodgining in exchange for our hard earned money, and is being inflexible in helping to resolve the situation. 
Sincerely,
[redacted]

Revdex.com, Inc.
We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence.  Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase.  We are sorry that we are unable to assist the
consumer any further in this situation. The consumer may contact the airline directly
for any further assistance.
 Sincerely,
N. D’Angelo
priceline.com
This contract for request number 2[redacted]3 was originally initialled on Tue Feb
11 18:55:21 EST 2014

Your Trip Summary


Names must match photo ID. Please
verify spelling and edit names
if necessary.


Ericka Nickole
Hemani


Ismail Kasim Hemani




We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$34.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.
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and Save Cash
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Departing Flight Information - Thursday, April 24, 2014





(operated by US
Airways)Flight 768
2h 32m, 921 mi




FromTampa Intl Airport (TPA)
Tampa, FLDeparts: 2:15 PM




ToPhiladelphia Intl Airport (PHL)
Philadelphia, PAArrives: 4:47 PM




AircraftAirbus A320 (Jet)
Economy/Coach Class





(operated by US
Express/Air Wisconsin)Flight 4114
1h 42m, 347 mi




FromPhiladelphia Intl Airport (PHL)
Philadelphia, PADeparts: 5:42 PM




ToLester B Pearson Intl Airport (YYZ)
Toronto, ON, CanadaArrives: 7:24 PM




AircraftCanadair Regional Jet (Jet)
Economy/Coach Class






Returning Flight Information - Sunday, April 27, 2014







(operated by
American Eagle)Flight 8278
1h 30m, 366 mi




FromLester B Pearson Intl Airport (YYZ)
Toronto, ON, CanadaDeparts: 12:30 PM




ToJohn F Kennedy Intl Airport (JFK)
New York City, NYArrives: 2:00 PM




AircraftCanadair Regional Jet 700 (Jet)
Economy/Coach Class






(operated by
American Eagle)Flight 4452
3h 00m, 1006 mi




FromJohn F Kennedy Intl Airport (JFK)
New York City, NYDeparts: 2:59 PM




ToTampa Intl Airport (TPA)
Tampa, FLArrives: 5:59 PM




AircraftCanadair Regional Jet 700 (Jet)
Economy/Coach Class






Passenger
and Ticket Information




Ericka Nickole
HemaniSeat Preference
Flight 768: Window Seat Requested
Flight 4114: Window Seat Requested
Flight 8278: Window Seat Requested
Flight 4452: Window Seat Requested
Meal Preference:
No Meal Preference





Ticket Type:Electronic




Ismail Kasim HemaniSeat Preference
Flight 768: With Others Requested
Flight 4114: With Others Requested
Flight 8278: With Others Requested
Flight 4452: With Others Requested
Meal Preference:
No Meal Preference





Ticket Type:Electronic





Summary of Charges

Airline Ticket Cost:




$263.38 per ticket







Add Trip
Protection


Trip Protection
is a smart decision!


See Details







Airline Ticket Taxes & Fees:




$91.30 per ticket




Processing Fee:




$7.00 per ticket




Airline Ticket Trip Protection:




Declined+ Add now Recommended!




Number of Tickets:




2




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$723.36




Total Trip Cost:
(All prices are in US dollars)




$723.36This is the BEST PRICE for these flights GUARANTEED!




Baggage fees
are not included in your trip cost.



Important
Information






















•




Change
penalties/restrictions apply. Please read the important fare rules and restrictions.




•




Fares are not guaranteed until
purchased.




•




If you do not take your outbound
flight, the airlines will automatically cancel the remainder of your
reservation. No refunds will be granted for the unused portion of your
trip.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to
check-in. If you are traveling outside the U.S., all travelers will need a valid passport and you may also need to show additional documentation at your destination
and/or in connecting countries.
















Initial Here:












eh








I have read,
accept and agree to abide by Priceline.com's terms and conditions and privacy policy.

We have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion.
We are sorry that the consumer is not satisfied with his/her
3 star quality Name Your Own Price hotel accommodations at the [redacted]
[redacted]
[redacted]
Priceline offers a variety travel service options, including
our Retail service, where consumers view a list of competitive prices
across a wide range of hotels and can choose the desired location, and hotel.
With our Retail service, consumers may be able to change or cancel
the reservation based on the cancellation policy presented at the time of
purchase.
When you purchase
a reservation using our Express Deals or Name Your Own Price® service, you do
not have the option to change or cancel the reservation. Unfortunately, once a
reservation of this type is booked, Priceline does not have the ability to
change or modify the reservation.
When selecting a reservation, the consumer is provided with
the cancel policy associated with each reservation. In this case, the
consumer selected a reservation that provided greater savings and less
flexibility.
Additionally,
we evaluate each participating hotel on many different criteria, including
guest satisfaction. We have
researched to find that this hotel does meet our expectations for the star
rating selected on our website. Our competitors also rate this hotel as
follows:
[redacted] = 3 star
[redacted] = 3 star
[redacted] = 3 star
In addition, guests who have previously stayed at this hotel have
told us how much they enjoyed their stay by sending us positive reviews about
the overall quality, cleanliness, location, and amenities. This hotel has an
Overall Guest Rating of 7.2 out of 10 on The Priceline Scorecard. You can
review the Overall Rating as well as real traveler’s reviews for this hotel on
our website.



We are sorry the consumer’s selected reservation is
non-refundable and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-23 09:52:24

Please Review Your Request


















































3 Star Upscale Hotel, Downtown
[redacted] Area


Which hotel will I get?




Check-In Date:




Saturday, August
23, 2014




Check-Out Date:




Sunday, August 24,
2014




Region




[redacted], **




City Area:




Downtown [redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Guaranteed Amenities:




Restaurant, Fitness Center, Free
Internet




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 60.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 60.00





Taxes and Service Fees:




US$ 17.52





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 77.52




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for
bed types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are not
included in your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







 


[redacted]
I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy
policy.