Priceline.com

RevDex.com, Inc.
I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond. Priceline is
sorry that the consumer is not satisfied with the flight times/itinerary received.
At priceline.com
you have options!
You can select a
specific itinerary and flight time. Just select the flights that meet your
needs after entering your desired airports and travel dates.  Or, you can allow us to assign an itinerary
for you. Enter your desired airports and travel dates, agree on a few
parameters, including departure time and your exact flights and times will be
shown to you once your purchase is complete.
In this case, the consumer selected Priceline’s Name Your
Own Price® service for greater savings, and agreed to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may arrive
anytime on the day after departure.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the terms
and conditions of the consumer’s selected purchase.
 







We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
 
This contract
for request number [redacted] was originally initialled on Mon Apr 6 21:18:48
EDT 2015
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person.
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.


























Airfare Details

Depart:
Sat, May 2, 2015

Return:
Mon, May 4, 2015

Departing Airport:
[redacted]

Arrival Airport:
[redacted]

Flight
Times:
You may be required to travel during
off-peak hours for this trip. Your trip may start anytime
, from 5am on your travel dates to as late as 2am the next day, and may
arrive anytime on the day after departure.

Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)

Ticket Delivery:
Electronic Tickets

Passengers:
[redacted]
[redacted]

Aircraft:
Jet aircraft

Summary of Charges































Airline Ticket Offer
Price:

$450.00 per ticket

Govt Taxes, Airline Fees and Agent Fees:

$55.00 per ticket

Airline Ticket Trip
Protection:

Declined+ Add now Recommended!

Number of Tickets:

2

Airline Ticket
Delivery:

$0.00 (Electronic
Ticket)

Airfare Subtotal:

$1,010.00

Total Trip Cost:
(All prices are in US dollars)

$1,010.00

Baggage fees
are not included in your trip cost.

Important Information


























•

Your airline tickets
are non-refundable, non-transferable and non-changeable.

•

Your tickets will be
round-trip, coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available. If
you do not take your outbound flight, the airlines will automatically
cancel the remainder of your reservation. If any part of the ticket is
unused it has no value after ticketed departure time.

•

Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.

•

If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.

•

You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.



 





[redacted]
**
 




I have read, accept and agree to abide by
Priceline.com's terms and
conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because: 
 
In calculating their "25%+" percentage savings, Priceline based their calculations on an inflated $129 base price for the hotel.  This base price inflation fundamentally flawed Priceline's percentage savings.  
 
On the date of the reservation, other hotel retailers - including [redacted] and even [redacted] own site - were selling the room at $119.  When I contacted [redacted] in Priceline's Excecutive Office about this discrepancy, he did not reply - suggesting he understood my complaint, but had no rebuttal.
Sincerely,
[redacted]

Revdex.com:
I have reviewed the response made by the business in reference to complaint ID [redacted], and find that this resolution is satisfactory to me.
Thank you for the explanation. If I would have been given this information when I originally talked to Priceline we could have avoided all this. The agent was very vague about the reason for the price difference, and seemed confused about how to respond. He kept saying the hotel made a mistake.
Sincerely,
[redacted]

Dear Ms. [redacted],

face="Calibri">
Thank you for taking the time to contact us regarding your hotel reservations with The Inn At [redacted] under Trip Numbers [redacted] and [redacted].
We are writing to let you know that we have received your Revdex.com concern in our Executive Offices.
We understand your request for a refund of both reservations since you ended up not using the rooms due to issues with the accommodation at your confirmed hotel.
We apologize that you were unhappy with your hotel accommodations. We evaluate each participating hotel on many different criteria, including cleanliness, guest satisfaction, dcor, etc. We are sorry to hear that your hotel fell short of this expectation during your stay. We appreciate your feedback and we have contacted the appropriate people at the hotel to share your concerns. However, they advised they are only able to make an exception to refund one of the rooms under [redacted] with Trip Number [redacted]. They advised they are unable to refund the other room under [redacted] with Trip Number [redacted].
The refund for 187.53 USD was issued today, January 5, 2016. This refund will be processed through our system within one business day. If you need to check the status of your refund after a few business days, please contact your bank directly to inquire about their processing time.
We are sorry we did not provide you the resolution you were looking for and we thank you for your time.
Sincerely,
Nico T[redacted]
Executive Offices

Revdex.com
Since they wouldnt give me the reduced price , the cancellation and refund was the second best outcome. So thanks for all your help. [redacted]

I am in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
 
According to the consumer, Priceline did not notify her/him
via email or cell that her ticket request had not been accepted for purchase.
 
I am sorry that the consumer was unaware of the status of
her request.  With Priceline, consumers are
instructed to check the status of each request by visiting the Check Your Request section of the Priceline
website or, contacting Priceline. Due to possible errors in email address' or
technical problems beyond our control that could delay email, at no time during
the request process do we commit to providing e-mail confirmation notice or
cell phone notice to consumers. It is the consumer’s responsibility to check
the status of each request submitted on our website.
Additionally, travel
rates fluctuate constantly due to changing availability, and we are unable to
guarantee confirmation for airline ticket requests. Priceline tells consumers
that rates are not guaranteed until purchased.
 
We are sorry that the reservation selected was not available,
and we appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

Complaint: 9970814
I am rejecting this response because:
First, the person who responded to my complaint clearly did not read it carefully!  I'm not disputing about paying mandatory/resort fee, I was upset with Priceline.com for providing me with an "INCORRECT"  resort fee, which "LED ME TO CHOOSE"  that particular hotel by thinking it was an acceptable price for a resort fee.  If I knew the actual resort fee beforehand, I wouldn't have chose that hotel!!
Second, in the contract it states that "the hotel charges 16% mandatory fee." I completely understand that part, but here again, how am I supposed to calculate the exact resort fee!? Since the costs of flight and hotel are combined together as a package...
Sincerely,
Tai-shun Laung

Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your hotel
reservation at the [redacted] By [redacted] for Trip
Number [redacted]66.
I am writing to let you know...

that we have received your RevDex.com concern in our Executive Offices.
We understand that you are requesting a refund of the price difference
since [redacted] showed a lower rate for your reservation.
Prices are constantly changing depending upon availability and travel
date. For this reason, our Best Price Guarantee applies to every Air,
Hotel, Rental Car, Cruise and Vacation Package sold on priceline.com. If
you find a lower price for the same itinerary, we'll refund 100% of the
difference. Call us within 24 hours of booking on priceline.com
to
initiate your claim. The lower price, including taxes and fees, must be
available to the general public for booking on a website in the same
currency, using the same form of payment and from the same point of sale
as your original reservation. The lower price must be an exact match to
the itinerary booked on priceline.com,
including offering of a
comparable cancellation policy.
Please note that in order to initiate your claim for our Best price
Guarantee, the following rules should be met:
1. You should have called us within 24 hours of booking on priceline.com
to initiate your claim.
2. The lower price, including taxes and fees, must be available to the
general public for booking on a website in the same currency, using the
same form of payment and from the same point of sale as your original
reservation.
3. The lower price must be an exact match to the itinerary booked on priceline.com, including offering of a
comparable cancellation policy.
The screenshot you provided shows only an offer from [redacted]. it does
not show the travel date, the room type, the cancellation policy and the
mode of payment yet. Therefore, we are unable to process a refund of the
price difference for this reservation.
We are sorry we did not provide you the answers you were looking for and
we thank you for your time.
Sincerely,
Jenn H[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
I found the website very misleading. My selections were clear and while I am not an attorney by trade accommodations for 2 people was never the intent. Please refund immediately. Thanks
Sincerely,
[redacted]

The consumer
selected a rate/reservation...

with the following cancelation policy, and
according to that policy, payment for the first night’s stay is due when
cancelling the reservation on April 21. Our record indicates that the consumer
contacted Priceline on Tuesday, April 21, 2015 requesting to cancel the
reservation.
 
 
 
·       
Cancellation Policy:
For
the room type you've selected, you can cancel your reservation for a full
refund up until noon on Monday, April 20th (local hotel time). If you decide to cancel your reservation anytime between noon on
Monday, April 20th   and noon
on Tuesday, April 21st (local hotel time), the hotel requires payment for the
first night's stay. You will be charged for the first night's stay
including taxes and fees. Any remaining amount will be refunded to you. Refunds or cancellations are not available after noon local hotel time
on your day of arrival (Tuesday, April 21st)
 
 
I
am sorry that
we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

According to the consumer, Express
Deals reservations have higher taxes and fees than retail reservations.
Attached hereto, is a copy of the consumer’s initialed
contract page disclosing the summary of charges, including the taxes and fees of
$12.14 added to the $49 room rate.
Priceline discloses the following taxes and fees information
when submitting a reservation.
What
taxes and service fees will I pay?
For Pay When You Stay Retail
hotel reservations, we do not charge your credit card but instead pass your
credit card information along to the hotel in order to secure your reservation.
For those reservations, the hotel will charge your card in local currency for
the room rate and for taxes. Some hotels, consisting mostly of hotels outside
of the United States, charge a tax inclusive rate that includes your room rate
and taxes. If the hotel you select is charging a tax inclusive rate, it will be
indicated on your contract page prior to finalizing your reservation.
For other hotel
reservations, we will charge your credit card directly in the currency you
selected. You will be informed on our website whether we are charging you
directly or are passing your credit card information to the hotel to secure
your reservation. In
connection with facilitating your hotel transaction when Priceline charges your
card, the charge to your payment method will include a charge for Taxes and
Service Fees. This charge includes an estimated or anticipated amount to
recover the amount we pay to the hotel in connection with your reservation for
taxes owed by the hotel including, without limitation, sales and use tax,
occupancy tax, room tax, excise tax, value added tax and/or other similar
taxes. In certain locations, the tax amount may also include government imposed
service fees or other fees not paid directly to the taxing authorities but
required by law to be collected by the hotel. The amount paid to the hotel in
connection with your reservation for taxes may vary from the amount we estimate
and include in the charge to you. The balance of the charge for Taxes and
Service Fees is a fee we retain as part of the compensation for our services
and to cover the costs of your reservation, including, for example, customer
service costs. The charge for Taxes and Fees varies based on a number of factors
including, without limitation, the amount we pay the hotel and the location of
the hotel where you will be staying, and may include profit that we retain.
Except as described below, we are not the vendor
collecting and remitting taxes to the applicable taxing authorities. Our hotel
suppliers, as vendors, include all applicable taxes in the amount billed to us
and we pay over such amounts directly to the vendors. We are not a co-vendor
associated with the vendor with whom we book or reserve our customer's travel
arrangements. Taxability and the appropriate tax rate and the type of
applicable taxes vary greatly by location.
For transactions
involving hotels located within certain jurisdictions, the charge to your debit
or credit card for Taxes and Service Fees includes a payment of tax that we are
required to collect and remit to the jurisdiction for tax owed on amounts we
retain as compensation for our services.
Depending on the property
you stay at you may also be charged (i) certain mandatory hotel specific
service fees, for example, resort fees (which typically apply to resort type
destinations and, if applicable, may range from 10 to 40 USD or its equivalent
per day), energy surcharges, newspaper delivery fees, in-room safe fees,
tourism fees, or housekeeping fees and/or (ii) certain optional incidental
fees, for example, parking charges, minibar charges, phone calls, room service
and movie rentals, etc.. These charges, if applicable, will be payable by you
to the hotel directly in local currency at checkout. When you check in, a
credit card or, in the hotel's discretion, a debit card will be required to
secure these charges and fees that you may incur during your stay. Please
contact the hotel directly as to whether and which charges or service fees apply.
Please note that we are
unable to facilitate a rebate of Canadian Goods and Services Tax
("GST") for customers booking Canadian hotel accommodations utilizing
our services.
Priceline consumers also have the opportunity to select  Retail
hotel reservations and view a list of properties, including the  room rate and taxes and fees for each property
selected.We are unable to assist the consumer
any further in this situation.
Sincerely,
[redacted]
priceline.com
 
You contacted priceline.com requesting
information about one of your trips. This link has been provided to you so that
you can view the Contract Page you were presented when you were submitting Trip [redacted]
[redacted]

We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to...

respond.
According to the
consumer, the resort fee charged by the hotel was not disclosed prior to
purchase.


On each consumers’
contract page (including the contract page in question), we clearly and
conspicuously place the following disclosure regarding this issue labeled under
Important Information.
Important Information
·       
The reservation holder must present
a valid photo ID and credit card at check-in. The credit card is required for
any additional hotel specific service fees or incidental charges or fees that
may be charged by the hotel to the customer at checkout. These charges
may be mandatory (e.g., resort fees) or optional (parking, phone calls or
minibar charges) and are not included in your offer price.
 Charges
·       
Depending
on the property you stay at you may also be charged (i) certain per person, per
room or percentage based mandatory hotel specific service fees, for example,
resort fees (which typically apply to resort type destinations and, if
applicable, may range from $10 to $40 per day), energy surcharges, newspaper
delivery fees, in-room safe fees, tourism fees, or housekeeping fees and/or
(ii) certain optional incidental fees, for example, parking charges, minibar
charges, phone calls, room service and movie rentals, etc. These charges, if
applicable, will be payable by you to the hotel directly at checkout and are
not included in your room rate. Please contact the hotel directly as to whether
and which charges or service fees apply.
These fees are
incurred whether the consumer purchases the hotel room reservation via the
priceline.com website, or directly with the property.
We appreciate
the opportunity to clarify.
 
Sincerely,
N. D’Angelo
Priceline.com
This
contract for request number
3[redacted]0 was originally initialed on 2014-05-13 13:01:55

Please
Review Your Request














































4 Star Deluxe Hotel


Which hotel will I get?




Check-In Date:




Monday, May 19,
2014




Check-Out Date:




Thursday, May 22,
2014




Region




Orlando, FL




City Areas:




Disney Area -
[redacted]
Disney Downtown - [redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




Curtis Schmidt




Number of Rooms:




1




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 90.00





Travel Insurance:




US$ 15.00






Subtotal:




US$ 285.00





Taxes and Service Fees:




US$ 46.32





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 331.32




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required
for any additional hotel specific service fees or incidental charges or fees
that may be charged by the hotel to the customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional
(parking, phone calls or minibar charges) and are not included in your offer
price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.







Initial Here:




I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Hello. Please see the response below that we have sent to our customer. Thanks.
 
De[redacted]
 
Thank you for taking the time to contact us regarding your reservation with Delta Air Lines for Trip Numbe[redacted]
 
I am writing to let...

you know that we received your Revdex.com concern in our Executive Offices. 
I understand that you are requesting to cancel your reservation. I reviewed your record in our system and it shows that on December 28, 2016, you contacted us to have your itinerary changed; however, was advised that your reservation is restricted. I truly wish I can assist you this time but your booking is truly restricted, which means that it cannot be changed, cancelled or refunded. This information was disclosed to you during the request process.
 
When we find a travel partner willing to accept your request, we immediately book the reservation in order to secure your low rate. Our travel partner accepted the rate on the condition that your reservation would not be changed or cancelled.
 
I know you expect a different answer; however, there are no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and...

appreciate the opportunity to respond.
Our record indicates that the consumer selected a Name Your
Own Price reservation and states:
“I
am
complaining about the policy of this online travel agency. I don't think that
its right for them to charge right away without notifying the customer which
hotel they will be book.”
Priceline offers a variety travel service options, including
our Retail service where consumer have the option to select a specific hotel.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions, including the cancel
policy, associated with each reservation.
In this case the consumer selected a reservation that
provided greater savings and less flexibility.
Attached hereto is a copy of the consumer’s initialed contract page
authorizing the non-refundable, non-changeable terms and conditions of the
purchase including the following important information.
·       
If priceline accepts
your price, priceline will book your reservation in a property with an equal or
higher star level than you requested. Please note it is possible that the hotel
you are booked in could be a Resort, which will meet or exceed the minimum
qualifications of the star level you initially requested. The hotel that is
selected may or may not be one that you have seen during a hotel search on
priceline. Any sorting or filtering options previously used will not apply to
this Name Your Own Price request. Priceline will immediately charge your credit
card the total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-08-11 15:23:17

Please
Review Your Request


















































2½ Star Moderate-Plus Hotel, [redacted] Area


Which hotel will I get?




Check-In Date:




Monday, August 11,
2014




Check-Out Date:




Tuesday, August
12, 2014




Region




[redacted]




City Area:




[redacted]




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Guaranteed Amenities:




Guest Score 7/10 or Higher




Number of Nights:




1













































Offer Price Per Room, Per Night:




US$ 50.00





Travel
Insurance:




US$
5.00






Subtotal:




US$ 50.00





Taxes and Service Fees:




US$ 14.61





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 64.61




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will
book your reservation in a property with an equal or higher star level than
you requested. Please note it is possible that the hotel you are booked in
could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline will immediately charge your credit card the total
cost of your stay. Rooms purchased through priceline cannot be cancelled,
changed or transferred and refunds are not allowed. If your offer is not accepted, your credit card will not
be charged. Priceline will
immediately charge your PayPal account the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your PayPal account
will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler points,
upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint:[redacted]
I am rejecting this response because:
You have to enter the email address twice and I highly doubt I could have provided it wrong both times. Even if I haven't provided it, the email should have bounced back in which case the business should have contacted me using a mobile number.  Additionally,  the business failed to acknowledge that it took me three to four attempts to finally book the ticket,  because the system rejected my previous attempts, indicating something was obviously wrong with the system. 
Sincerely,[redacted]

RevDex.com, Inc.
We are in receipt
of the complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.
Priceline offers a variety travel service options, including
our Retail service where consumers have the option to select specific bedding accommodations.
When selecting a reservation, and prior to purchase, the
consumer is provided with the terms and conditions associated with each
reservation.
In this case the consumer selected an Express Deals reservation that
provided greater savings and less flexibility.
Attached
hereto, is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the selected purchase.
On each
consumer’s contract page, we place the following disclosure regarding this
issue labeled under Important Information.
Important Information


All rooms will accommodate up to 2 people. Requests
for bed types (King, Queen, 2 Doubles, etc.) or other special
requests (including
preferences for smoking or non-smoking rooms) should be requested through
your confirmed hotel and cannot be guaranteed by Priceline.






















Can
I request a specific bed type?


Depending on the
reservation you make, you may have the option to request a specific bed type.


When you make a
reservation using our Retail service, you can select a specific bed type.


When you make a
reservation using our Name Your Own Price (or Express Deals when available) you
will not be able to select a specific bed type through Priceline.


All rooms will
accommodate up to 2 people. Requests for bed types (King, Queen, 2 Doubles, etc.)
or other special needs (including preferences for smoking or non-smoking rooms)
should be requested through your confirmed hotel and cannot be guaranteed.


Once your hotel room is
reserved, you may contact the hotel to request specific bedding. Special requests
are at the discretion of the hotel and subject to availability. Keep in mind
that if available, there may be an extra charge payable directly to the hotel.
Your confirmed hotels phone number is listed on your itinerary page.


Thank
you for the opportunity to clarify.


Sincerely,


[redacted]


priceine.com






This
contract for request number [redacted] was originally initialed on 2014-07-05
23:33:11


$84 per night





[redacted] Area for $84/night


This deal saves 20% or more compared to
similar hotels*


Not what you're looking for? See more Express Deals.



.





























Area:




From the sign on the hill to gold
stars and autographs on the sidewalks, you'll know for certain you're not in
Kansas anymore. Just north of downtown Los Angeles,... (Click for full
Description)




Star Rating:




What hotel is this?




Guaranteed Amenities:






Free Breakfast


Free Internet in room


Outdoor Swimming Pool





Free Parking


Pets Allowed


Business Center





Check In:




Sun Jul 13, 2014




Check Out:




Wed Jul 16, 2014




Rooms:



1 Room

2 Rooms

3 Rooms

4 Rooms

5 Rooms

6 Rooms

7 Rooms

8 Rooms

9 Rooms
All
rooms will accommodate up to 2 adults.







Reservation [redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]








Room 3


First:


MI:


Last
Name:





Room 4


First:


MI:


Last
Name:





Room 5


First:


MI:


Last
Name:





Room 6


First:


MI:


Last
Name:





Room 7


First:


MI:


Last
Name:





Room 8


First:


MI:


Last
Name:





Room 9


First:


MI:


Last
Name:




Hollywood








© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


© 2014
Microsoft Corporation © 2010 NAVTEQ © AND


Your hotel is guaranteed to be in
this areaView a larger map
»









We
Recommend Trip Protection


Trip Protection for this hotel stay
is $30!
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>





100% Trip Cancellation and
Trip Interruption Protection reimburses for cancellations due to unforeseen
illness of traveler, family members and traveling companions, death in the
family, job loss or other specified events.



24/7 Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.






Yes!
I'd like to purchase Trip Protection for $5.00 per room, per night. View Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Summary
of Charges
































Price
per night:




$84




Rooms:




2




Nights:




3




Room Subtotal:




$504.00




Travel Insurance




$0.00 ( DECLINED ) + Add
now Recommended!
(remove)





Taxes & Fees:




$96.78




Priceline Hotel
Coupon:




-$25.20Congratulations!
Your 5% coupon successfully applied!




Total Price:
All prices are in U.S. Dollar.




$575.58


575.58
575.58 0.00


Apply Coupon


Have a coupon code?Apply


remove coupon





Mandatory fee of is collected at the hotel.


Review
Important Information




All rooms will accommodate up to 2
people. Requests for bed types (King, Queen, 2 Doubles, etc.) or other special requests
(including preferences for smoking or non-smoking rooms) should be
requested through your confirmed hotel and cannot be guaranteed by
Priceline.



Reservation is guaranteed for arrival on the confirmed
check-in date only. If
you do not check-in on the first day of your reservation and you do not
alert the hotel in advance, the remaining portion of your reservation will
be canceled and you will not be entitled to a refund.


The hotel that is booked may or may not be one that you
have seen during a hotel search on priceline. Any sorting or filtering
options previously used will not apply to this request.



Mandatory Fee: This hotel charges an
additional . This fee will be charged to you directly by the hotel.
Mandatory fees are not optional and typically cover items such as resort
fees, energy charges or safe fees. The amount of the charge is subject to
change.


The reservation holder must present a valid photo ID
and credit card at check-in. The credit card is required for any additional
hotel specific service fees or incidental charges or fees that may be
charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your per night price.


Hotel rooms reserved through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.


If your request is accepted, Priceline will immediately
charge your credit card the total cost of your stay. Rooms purchased
through priceline cannot be cancelled, changed or transferred and refunds
are not allowed. If your request is not accepted, your credit card will
not be charged. Prices are not guaranteed until purchase is complete.



If your request is accepted, Priceline will immediately
charge your PayPal account the total cost of your stay. Rooms purchased through
priceline cannot be cancelled, changed or transferred and refunds are not
allowed. If your request is not accepted, your PayPal account will not be
charged. Prices are not guaranteed until purchase is complete.


[redacted] I have
read, accept and agree to abide by priceline.com's terms and conditions and privacy policy.
I have read, accept and agree to abide
by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage.

Revdex.com, Inc.
We are in receipt of the
complaint initiated by the above-mentioned consumer and appreciate the
opportunity to respond.   
The consumer is
requesting to change her selected hotel reservation.
As noted on the consumer’s
contract page, (attached hereto) the following cancelation policy applies to
the consumer’s selected purchase:








 Hotel
Cancellation Policy: For the room type and rate that you've selected,
you are not allowed to change or cancel your reservation. If you cancel
your room, you will still be charged for the full reservation amount.










Our ability to cancel, change or refund the reservation is
governed by contractual agreements with our travel partners, and in this
case, the reservation selected by the consumer is non-changeable and
non-refundable.


We hope you find this information helpful and appreciate the
opportunity to clarify the matter.


Sincerely,









N. D'Angelo


Priceline.com








This
contract for request number [redacted]60 was originally initialed on
2014-02-26 01:30:39











Magnuson Hotel Marina Cove









Guest Rating: 7.3 / 10


6800 Sunshine Skyway Lane
Saint Petersburg, Florida 33711


Distances are calculated in a straight line from point
to point20.1 miles from Tampa Intl Airport (TPA)


Check-In: Wed, Mar 12, 2014Check-Out: Sun, Mar 16, 2014Nights: 4 NightsRooms: 1 RoomPersons: 1 Adults


Room 1: Cherie Langlois


Room Type: Best Package Rate


·  Freebies:
Free Internet in Room



Flight Details




















































Departing Flight Information - Wednesday, Mar 12, 2014







Operated by
United Express/ExpressJet
Flight 4676
1hr 5m, 159 mi




Departs:
T F Green Airport (T F Green AirportPVD)
Providence, RI
5:30 AM




Arrives:
Newark Liberty Intl Airport (Newark Liberty Intl AirportEWR)
Newark, NJ
6:35 AM




0 Stops
Embraer RJ135/145
Economy/Coach






Operated by
United Express/ExpressJet
Flight 4388
2hr 39m, 820 mi




Departs:
Newark Liberty Intl Airport (Newark Liberty Intl AirportEWR)
Newark, NJ
8:50 AM




Arrives:
Jacksonville Intl Airport (Jacksonville Intl AirportJAX)
Jacksonville, FL
11:29 AM




0 Stops
Embraer RJ135/145
Economy/Coach






Operated by
Silver Airways
Flight 3984
1hr 5m, 182 mi




Departs:
Jacksonville Intl Airport (Jacksonville Intl AirportJAX)
Jacksonville, FL
12:24 PM




Arrives:
Tampa Intl Airport (Tampa Intl AirportTPA)
Tampa, FL
1:29 PM




0 Stops
Saab SF340A/B
Economy/Coach




Returning Flight Information - Sunday, Mar 16, 2014






Flight 2566
1hr 29m, 407 mi




Departs:
Tampa Intl Airport (Tampa Intl AirportTPA)
Tampa, FL
6:30 AM




Arrives:
Hartsfield-Jackson Atlanta Intl Airport (Hartsfield-Jackson
Atlanta Intl AirportATL)
Atlanta, GA
7:59 AM




0 Stops
Boeing 757
Economy/Coach






Flight 2225
2hr 24m, 902 mi




Departs:
Hartsfield-Jackson Atlanta Intl Airport (Hartsfield-Jackson
Atlanta Intl AirportATL)
Atlanta, GA
9:08 AM




Arrives:
T F Green Airport (T F Green AirportPVD)
Providence, RI
11:32 AM




0 Stops
McDonnell Douglas MD80
Economy/Coach




Passenger and Ticket Information




Passenger 1:




Cherie Langlois




Ticket Type:




Electronic Tickets will be issued for this flight




Rental Car
Details






Economy Car
Chevrolet Aveo, Hyundai Accent or similar
(make/model not guaranteed)


4
and 2



Unlimited Mileage, Automatic, Air Conditioning





















Driver:




Cherie Langlois




Location:




Tampa - Tampa Intl Airport, FL, USA (TPA)




Pick-Up:




Wed, Mar 12, 2014




Drop-Off:




Sun, Mar 16, 2014




Summary of
Charges





















Room 1:




Cherie Langlois




Nights:




4




Trip Protection:




$41.00




Total Price for 1 person
prices are in US dollars




$834.40






Important Information




Hotel Cancellation
Policy: For the room type and
rate that you've selected, you are not allowed to change or cancel
your reservation. If you cancel your room, you will still be charged
for the full reservation amount.


Your hotel
reservation is guaranteed for arrival on the confirmed check-in date.


The room type you've
selected will comfortably sleep up to 1 person.


Hotel Freebies:




·   Free
Internet in Room





The reservation
holder must present a valid photo ID and credit card at check-in. The
credit card is required for any additional hotel specific service fees
or incidental charges or fees that may be charged by the hotel to the
customer at checkout. These charges may be mandatory (e.g., resort
fees) or optional (parking, phone calls or minibar charges) and are
not included in the room rate.



Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your
confirmed hotel and cannot be guaranteed.


Seat requests and
meal preferences cannot be guaranteed. Fares are not guaranteed until
purchased.


You will be issued
electronic tickets for this trip. Remember to bring a valid government
issued photo ID with you to check-in. If you are traveling outside the
US you'll almost always need a passport.


If you do not take
your outbound flight, the airlines will automatically cancel the
remainder of your reservation. No refunds will be granted for the
unused portion of your trip.


This
vacation package is subject to the cancel/change policy as defined by our
travel partners.


Only Cherie Langlois
will be able to pick-up the rental car at the counter. Cherie Langlois
will be required to present a valid driver's license and a valid
credit card or debit/check card in their name with a minimum of $200
available credit as a security deposit on the vehicle.


Your package does
not include vehicle liability, collision or personal accident coverage
for your rental car. You should determine if you have insurance
coverage prior to pick-up. Additional insurance can be purchased at
the rental counter.












Initial Here:








I have read, accept and agree to abide by
priceline.com's terms and conditions, privacy policy and the travel insurance Description of Coverage.

[redacted]
*
We are writing you today regarding your husband's
reservation with the [redacted]
 
I am writing to...

let you know that we have received your
Revdex.com concern in our Executive Offices.
 
I understand that you are requesting to cancel this
reservation because you felt that the star rating assigned to this property was
not accurate.
 
When evaluating hotels, we take into consideration hotel
industry information as well as customer feedback. We also assess each
participating property on many different criteria, including cleanliness, guest
satisfaction, decor, etc. Our ratings may vary from other national rating
companies; however, they are generally stricter than others.
 
We found that this hotel does meet our expectations for
the star rating selected on our website. Our competitors also rate this hotel
as
follows:
 
[redacted]
[redacted]
[redacted]
[redacted]
*
We are sorry to hear that you feel that this hotel does
not meet your expectations. While placing your request, you agreed to accept
any 3? or higher star hotel within the area(s) you selected. Your hotel does
have a 3? star rating.
 
We do feel that this hotel is properly rated through our
system, and we are unable to offer any refund or compensation at this time.
However, if you experience problems while at this hotel, please contact the
hotel's front desk and provide them an opportunity to assist you. If the front
desk is unable to assist, please contact our Customer Service department for
further assistance.
 
I know you expect a different answer; however, there are
no other options that I can offer because of the restrictions.
 
Sincerely,
 
[redacted]
Executive Offices

Attached hereto is a copy of the consumer’s
initialed contract page indicating that the consumer selected...

and authorized the
purchase of a non-refundable, non-changeable reservation.
 
We are sorry we are unable to assist
with a refund.
 
Sincerely,
N D[redacted]
Executive Offices
 
 
 
 
This
checkout page for trip number [redacted] was submitted on 2016-03-01 08:04:04
Please Review Your
Request


2½ Star Moderate-Plus Hotel,
Tuscaloosa Area  
Which hotel will I get?


Check-In Date:


Tuesday, March 8,
2016


Check-Out Date:


Thursday, March
10, 2016


Region


Tuscaloosa, AL


City Area:


Tuscaloosa


Check-In Time:


Varies by hotel. Guaranteed late
night arrival if needed.


Check-Out Time:


Check-out times vary by hotel


Room 1:


[redacted]


Number of Rooms:


1


Guaranteed Amenities:


Guest Score 7/10 or Higher


Number of Nights:


2








 

Offer Price Per Room, Per Night:


US$ 64.00



Travel
Insurance:


US$
10.00




Subtotal:


US$ 128.00



Taxes and Service Fees:


US$ 28.10



Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:


US$ 156.10



Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired







Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD10.00 per room per night. Details.





 *Prices are in US dollars.
Important Information
  All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
  Reservation is guaranteed for arrival on
the confirmed check-in date only. If you do not check-in on the first day
of your reservation and you do not alert the hotel in advance, the remaining
portion of your reservation will be canceled and you will not be entitled to
a refund.
  If priceline accepts your price, priceline
will book your reservation in a property with an equal or higher star level
than you requested. Please note it is possible that the hotel you are booked
in could be a Resort, which will meet or exceed the minimum qualifications of
the star level you initially requested. The hotel that is selected may or may
not be one that you have seen during a hotel search on priceline. Any sorting
or filtering options previously used will not apply to this Name Your Own
Price request. Priceline
will immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit
card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
  The reservation holder must present a valid
photo ID and credit card at check-in. The credit card is required for any
additional hotel specific service fees or incidental charges or fees that may
be charged by the hotel to the customer at checkout. These charges may be
mandatory (e.g., resort fees) or optional (parking, phone calls or minibar
charges) and are not included in your offer price.
  Hotel rooms purchased through priceline are
not eligible for frequent traveler points, upgrades, vouchers, or other
discounts and incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.

Initial Here:


I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide
by priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],
size="3">
 
We wanted to take this time to contact you in regards to
your hotel reservation at the [redacted] booked under Trip
Number [redacted].
 
We are writing to let you know that we have received your
Revdex.com concern in our Executive Offices. As we understand, you
were charged more by the hotel than what we disclosed to you when you booked
your reservation. We have forwarded your concern to our travel partner,
[redacted].com, and they have contacted the hotel to research your concern. They
were advised that there were more than 2 adults in your room. The hotel
confirmed that they have charged you for the extra guest/s.
 
If you have further questions regarding the charge, we do
suggest that you contact the hotel directly at 
[redacted].
 
Please also note that the hotel room [redacted] was purchased directly
with [redacted].com.
 
For any assistance related to [redacted].com purchases,
please contact [redacted] or [redacted] at [redacted].com (contacts
below). 
 
[redacted] – [redacted].com
[redacted] – [redacted].com
[redacted] 
 
 
Phone: [redacted]   
|  Fax: [redacted]
Address: [redacted]
Website: www.[redacted].com
 
 
We apologize for the inconvenience and we thank you for
your time.
 
Sincerely,
 
[redacted]
Executive Offices