Priceline.com

Revdex.com, Inc.
We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
We are sorry that the consumer is not satisfied with the
location of his/her Name Your Own Price hotel room accommodations at the [redacted] located at [redacted].
Upon review of this matter we have confirmed that [redacted] is
located in the shaded area of the mapping guidelines for the area labeled [redacted] [redacted].
Consumers who prefer to stay in a particular location or particular property
have the option to visit our Published Price service, and choose his/her
preferred hotel and location from a list of competitive prices across a wide
range of hotels.
We are sorry that we cannot change, cancel or refund the purchase. Our ability
to cancel, change or refund the reservation is governed by contractual
agreements with our travel partners, which state that the reservation selected
by the consumer is non-changeable and non-refundable.
We appreciate the opportunity to clarify this matter.
Sincerely,
[redacted]
priceline.com
This contract for request number [redacted] was originally initialed on
2014-11-07 13:40:43

Please
Review Your Request


















































3 Star Upscale Hotel, Downtown
Nashville - Metrocenter Area


Which hotel will I get?




Check-In Date:




Friday, November
28, 2014




Check-Out Date:




Sunday, November
30, 2014




Region




Nashville, TN




City Area:




Downtown Nashville - Metrocenter Area




Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:
[redacted]






Number of Rooms:




1




Guaranteed Amenities:




Business Center




Number of Nights:




2













































Offer Price Per Room, Per Night:




US$ 99.00










Travel Insurance:




US$ 10.00






Subtotal:




US$ 208.00





Taxes and Service Fees:




US$ 46.18





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 254.18




Have a coupon code? Apply Apply Coupon Remove Coupon


This coupon is invalid or has expired




*Prices are in US dollars.





We
Recommend Trip Protection


Life is uncertain...plan for the
unexpected.
Get up to 100% Trip Cancellation and Trip Interruption Protection and
much more.View Details >>


·100% Trip
Cancellation and Trip Interruption Protection reimburses for cancellations
due to unforeseen illness of traveler, family members and traveling
companions, death in the family, job loss or other specified events.


·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.





Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions


No,
thanks. I prefer to travel without Trip Protection.


Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be cancelled, changed or
transferred and refunds are not allowed. If your offer is not accepted, your
credit card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read,
accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to abide by
priceline.com's terms and conditions and privacy policy.

Sorry for delay in reply but I have had a lot of personal idsues that have had me out of town and without access to internet. Not sure exactly why I have to provide the requested information because Priceline acknowledged responsibility in 2 personal emails one of which I waz asked about the particular customer service senior agent Jamaica whom I had my main issues with. But anyway I still haven't received any type of redund or reinburstment for the money charged from my [redacted] Prepaid Serve Card but was told Priceline actually went back in system and blocked refund from [redacted] on October 10, 2015 and recharged the disputed amount again causi g the whole refund process to be played oit that much longer. Now to my understanding there is a total of 4 or 5 Request Numbers all for the same date October 6, 2015 all of which was done in the early morning before noon. However at this time I only have 2 of them on hand however I am working on obtaining the others but the 2 I have on hand is:
Priceline Request #: [redacted]
Priceline Request #: [redacted]
Which are all linked to my same email which is [redacted].

Complaint: [redacted]I am rejecting this response because:Sincerely,[redacted] I am rejecting the response because Priceline advertisement is: substantial percentage of accepted offers have resulted in savings of up to 40% in comparison to the lowest published rates on other leading online travel sites for the same itinerary. Percentage based savings claims apply to rental car purchases using priceline's Name Your Own Price® reservation system only and are compared to published price for the same rental car type and dates and do not include taxes and fees. Rental car savings are not guaranteed and will vary based on offer price, availability and actual itinerary. Priceline's Name Your Own Price® reservation system is different from fixed price travel sites. With priceline's Name Your Own Price® reservation system, the exact Rental Car company is shown only after purchase. available on the App Store Priceline.com gives travelers the inside track to the best deals and discounts, PRICELINE STATES THAT "RENTAL CARS: OVER THE LAST 12 MONTHS, A SUSTANTIAL PERCENTAGE OF ACCEPTED OFFERS HAVE RESULTED IN SAVINGS UP TO 40% IN COMPARISON TO THE LOWEST PUBLISHED RATES ON OTHER LEADING ONLINE TRAVEL SITES FOR THE SAME ITINERARY." THIS IS FALSE ADVERTISING.....SINCE I DO NOT KNOW THE NAME OF THE RENTAL CAR BEFORE I PURCHASE, HOW COULD I COMPARE? I GOT A BETTER DEAL AT DOLLAR RENTAL CAR FOR $171.68 CHEAPER.THIS IS THE SAME ITINERARY. SO AGAIN AND I REPEAT, SINCE I DO NOT KNOW THE NAME OF THE RENTAL CAR BEFORE HAND, HOW COULD I COMPARE??? PRICELINE HAS BETTER GET THEIR ACT TOGETHER.

RevDex.com, Inc.
According
to the consumer, due to a glitch in our system, the wrong passenger name was
listed on the ticket. The consumer is requesting a full refund for the ticket
purchase, including fees charged by [redacted] Airlines.
Desired
Settlement:
“This has been an awful experience with
this company and I would like to be fully reimbursed for the cost of both the
tickets and the fee I had to pay to [redacted] because of a glitch in the Priceline
website that caused the wrong name to be placed on the tickets.”
Our
documented case history confirms that [redacted] contacted priceline on Sunday, Aug. 17, 2014 at 3:28:36 PM ET, requesting to change the
name on the ticket from the caller’s name, [redacted], to the name of a friend. Upon
review of the consumer’s airline ticket purchase, the representative advised
the caller that the ticket is non-changeable and non-transferable.
Attached
hereto is a copy of the consumer’s initialed contract page authorizing the
terms and conditions of the purchase, including the passenger name provided by
the consumer and listed on the contract page for the consumer’s review and authorization.
 
Passengers:
[redacted]
We have confirmed that the consumer entered the passenger
name as listed on the contract page. Therefore, the ticket was issued in
accordance with the passenger name provided by the consumer and no refund is
due.
We appreciate the opportunity to review and
clarify this matter.
Sincerely,
[redacted]
Priceline.com
This contract for request number [redacted] was originally initialled on Sun Aug
17 15:17:22 EDT 2014
Your Trip Summary
We Recommend Trip ProtectionLife is uncertain...plan for the unexpected.Get the following protection up to the limits listed below and much more for
$17.00 per person..
100% Trip Cancellation and Trip Interruption Protection reimburses for cancellations due
to unforeseen illness of traveler, family members and traveling companions,
death in the family, job loss, natural disaster at departure or destination
city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
Coverage
$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
assist you any time of the day with last minute flight or hotel changes,
luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Thu, August 21, 2014




Return:
Fri, August 29, 2014




Departing Airport:
[redacted] Intl Airport (PHL)
[redacted], PAor
[redacted]
[redacted]




Arrival Airport:
[redacted] Springs Municipal Airport (COS)
[redacted] Springs, COor
[redacted]
[redacted]




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 1 connection
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet aircraft



Summary of Charges

Airline Ticket Offer
Price:




$285.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$42.90 per ticket




Airline Ticket Trip
Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$327.90




Total Trip Cost:
(All prices are in US dollars)




$327.90




Baggage fees
are not included in your trip cost.



Important
Information


























•




Your airline tickets are non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
payment information you provided.




•




You will be issued electronic
tickets. Remember to bring a valid government-issued photo ID with you to check-in.




















[redacted]
**






I have read, accept and agree to abide by
Priceline.com's terms and conditions and privacy policy.

RevDex.com, Inc.
We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence. The consumer’s contract page clearly discloses that the reservation holder must present a valid photo ID and credit card at
check-in. The credit card
is required for any additional hotel specific service fees or incidental
charges or fees that may be charged by the hotel to the customer at checkout. These
charges may be mandatory (e.g., resort fees) or optional
(parking, phone calls or minibar charges) and are not included in your offer
price. We are sorry that we are unable to assist the consumer any further
in this situation.
Sincerely,
N. D’Angelo
priceline.com

Revdex.com, Inc.
We
have received the consumer’s additional comments.  As you requested, we have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing we can add to what has already been
stated in our previous correspondence. We are sorry that the consumer is not
satisfied with her 3 star quality Name Your Own Price hotel accommodations. With priceline, consumers have a
choice. Consumers have the option to compare rates and select his/her specific
hotel, room rate, amenities, and location from a list of participating
properties or, save even more money by selecting our Express Deals or Name Your
Own Price ® hotel service where the consumer must agree to stay in
any participating hotel that fits the consumer’s star level and location (area)
choices. In this case the consumer selected our Name Your Own Price ®
hotel service for greater savings and agreed to the terms and conditions of the
purchase.
We
have researched to find that this hotel does meet our expectations for the star
rating selected on our website. Our competitors also rate this hotel as
follows: Orbitz.com = 3, Expedia.com = 3.5, Travelocity.com
= 3.5. In
addition, guests who have previously stayed at this hotel have told us how much
they enjoyed their stay by sending us positive reviews about the overall
quality, cleanliness, location, and amenities. This hotel has an Overall Guest
Rating of 7.1
out of 10 on The Priceline Scorecard. We are sorry that we
are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com

We have received the
consumer’s additional comments.  Our
documented case history confirms that the customer contacted Priceline
advising that he intended to book a hotel reservation in Miami, Florida instead
of Hollywood, Florida, and requested a refund. In efforts to assist the consumer, we reached out to
our hotel partner requesting if they can make an exception to the no-cancel
policy, and they advised that are unable to make an exception to the cancel
policy. We are truly sorry
that we are unable to assist the consumer any further in this situation.
Sincerely, N. D’[redacted] - Executive Offices

I
have received the consumer’s additional comments.  As you requested, I have again reviewed this
matter to see if we overlooked anything that might support a more favorable
conclusion. Unfortunately, there is nothing that can be added to what has
already been stated in our previous correspondence.
Fleets
vary by rental Car Company and location. Requests for a specific make and model
can only be made at the rental counter. Luxury cars provided by our partners typically
have room for 5 people and 4 bags. However, the make and model examples shown
on our website are only examples of the car type. [redacted] advised that
the consumer was provided with a [redacted], which is a luxury type vehicle. I
am sorry that we are unable to assist the consumer any further in this
situation
Sincerely,
[redacted]
priceline.com
 
This checkout page for trip number [redacted] was
submitted on 2015-05-13 11:16:11






[redacted]


Guest Rating: 7.4 / 10
[redacted]
Distances are calculated in a straight line from point to
point25.4 miles from [redacted]
Check-In: Fri, May 15, 2015Check-Out: Sun, May 17, 2015Nights: 2 NightsRooms: 1 RoomPersons: 2 Adults
Room 1: luis a. [redacted]
Room Type: Best Package Rate
· 
Freebies: Free internet in room and free parking

Flight
Details
We've Selected a Discount Flight
for this Package. Your exact flight times and airline will be shown to you
after your purchase is complete.
Please note that your itinerary arrives into/leaves from
[redacted]
Please review your itinerary carefully.



































Departing Flight Information -
Friday, May 15, 2015


details

Departs:
[redacted]
Departs any time between 1pm - 5pm

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Returning Flight Information -
Sunday, May 17, 2015


details

Departs:
[redacted]

Arrives:
[redacted]

Airline:
Priceline Partner Airline
- Jet Aircraft
non-stop

Passenger and Ticket Information

Passenger 1:

[redacted]

Passenger 2:
[redacted]


Ticket Type:

Electronic Tickets will be
issued for this flight

Rental
Car Details

Luxury Car
[redacted] or
similar(make/model not guaranteed)
5
and 4
Unlimited
Mileage, Automatic, Air Conditioning


















Driver:

[redacted]

Location:

[redacted]

Pick-Up:

Fri, May 15, 2015

Drop-Off:

Sun, May 17, 2015

Summary
of Charges






















Room 1:
[redacted]

Nights:

2

Priceline charges for 2 people:

$724.30 ($362.15/pp) Charged by
Priceline today when you book.

Resort Fee:

$30.00 This fee is charged by
the property when you checkout of your hotel.

Total Cost:
Prices are in US Dollars

$754.30


Important
Information

Your hotel reservation is
guaranteed for arrival on the confirmed check-in date.
The room type you've selected
will comfortably sleep up to 2 people.

Hotel Freebies:

·   Free internet in room and free parking


Mandatory Fee: This hotel charges an
additional $15 per room per night. This fee will be charged to you
directly by the hotel. Mandatory fees are not optional and typically
cover items such as resort fees, energy charges or safe fees. The amount
of the charge is subject to change.
The reservation holder must
present a valid photo ID and credit card at check-in. The credit card is
required for the mandatory fee listed above as well as any
additional hotel incidental charges such as parking, phone calls or
minibar charges which are not included in the room rate.
Requests for special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Your tickets will be
round-trip, coach-class tickets issued on one of priceline's package
airlines. Your trip will start between the departure times noted in the
itinerary above, and flights will be scheduled to arrive at your final
destination no later than midnight local time.
You will be issued electronic
tickets for this trip. Remember to bring a valid government issued photo
ID with you to check-in. If you are traveling outside the US you'll
almost always need a passport.
You must fly on the flights
assigned to you. Upgrades and standbys are not available. If you do not
take your outbound flight, the airlines will automatically cancel the
remainder of your reservation. If any part of the ticket is unused it has
no value after ticketed departure time.
This vacation package cannot
be changed,
cancelled, transferred or refunded due to our travel
partners' policies.
Only [redacted] will be
able to pick-up the rental car at the counter. luis A. [redacted] will be
required to present a valid driver's license and a valid credit card or
debit/check card in their name with a minimum of $200 available credit
as a security deposit on the vehicle.
Your package does not include
vehicle liability, collision or personal accident coverage for your
rental car. You should determine if you have insurance coverage prior to
pick-up. Additional insurance can be purchased at the rental counter.












[redacted]

 
 
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy.

Complaint: [redacted]Dear Ms. [redacted], 
I am rejecting this response because:
Yet again, Priceline has refused to address the basis for
my complaint. Instead they have misstated my complaint, set up a strawman, and
responded to their own strawman instead of the actual complaint. The complaint
is very simple: Priceline describes the [redacted] Place as being “downtown.”
I did not select “downtown” as one of my options. Priceline is obviously
capable of describing locations accurately because some locations, for example,
“[redacted]t – [redacted],” correspond between the hotel description
and the selection criteria, making it clear from Priceline’s description which
hotels from the list are within the search criteria. The fact that Priceline provides
a misleading description for certain hotels – including the [redacted] Place,
raises the specter that Priceline is intentionally misleading consumers, in
violation of numerous state consumer protection laws. At a minimum, it is
negligent misrepresentation.
Similarly, the fact that Priceline will not even acknowledge that it provides misleading descriptions
for certain hotels, but instead keeps trying to change the subject, indicates a
willful blindness to its unfair and deceptive business practices – or worse,
actual intent to deceive.
Priceline is solely responsible for the descriptions it attaches to the hotels it lists on its website. It provides those
descriptions so consumers read the descriptions and rely on them. The
descriptions serve no purpose but to inform consumers. Priceline cannot, having
induced reliance on the description, demand that consumers disregard the actual words that Priceline has placed
on its website, and accept a hotel placement that contradicts the actual words used to describe the
hotel.
I have requested that Priceline put me in contact with
their legal department so that I may speak with someone who is capable of
understanding the issue, or alternatively, to have someone from their legal
department contact my husband, who is a consumer protection attorney. Priceline
has not responded.
Sincerely,
[redacted]

Dear Mr. [redacted],
We are contacting you today regarding your reservation at The [redacted] Inn for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com concern in our Executive Offices. We understand that the hotel was unable to accommodate your reservation for a room with 1 King Bed. We apologize for the inconvenience. Please also note that the usual practice of our hotel partners are to provide similar accommodations for the customer/s who are affected of their overbooking. We reviewed your reservation and verified that a standard room with 1 King Bed was selected during the request process. Since this was not available, the hotel provided a free upgrade for your reservation to a premiere room with 2 Double Beds. For this reason, we are unable to provide any compensation.
We apologize for the inconvenience and thank you for your time.
Sincerely,
Zadhy S[redacted]
Executive Offices

Complaint: 1[redacted]
I am rejecting this response because:
No confirmation e-mail was sent after my bid of $14 had been accepted, Instead, I was offered, in reality tricked, into taking on the Priceline.com [redacted] Bank card along with  $50 statement credit towards purchase of this car rental. Understand, prior to my unfortunate experience this complaint seeks to redress, I did not seek a new credit card. However, as a result of this, I now have a credit card, but no car rental reservation.
Sincerely,
[redacted]

Dear [redacted]
We are contacting you today regarding your rental car
reservation with [redacted] Rent A Car for Trip Number [redacted].
class="MsoPlainText">
We are writing to let you know that we received your
Revdex.com concern in our Executive Offices. We understand that
[redacted] Rent A Car charged you for the insurance and you would like to be
refunded.
We apologize for the inconvenience this may have caused.
We contacted [redacted] Rent A Car and verified that you were
charged for
$206.43 for the insurance. The $558.06 is the total
charge which includes other optional items purchased at the rental counter and
are payable directly to the rental partner. Since [redacted] Rent A Car will not
refund their insurance charge, I submitted a refund request in the amount of
$96.43 which is the difference between the insurance that you purchased on our
website and the Loss Damage Waiver that you paid at the counter. The refund
request which will be reviewed by our management team and it may take up to 14
days to process. If the refund is approved, we will mail a check to the billing
address that you provided and it will take up to 2 to 3 weeks to receive the
check. Below is the billing address that we have in our record:
[redacted]
[redacted]
We have forwarded your issue to our rental car team to
provide a feedback to our rental partner. Rest assured that everything has been
noted and your feedback will be passed on for documentation and reference.
We apologize for the inconvenience and thank you for
giving us the opportunity to assist you.
Sincerely,
Joe A[redacted]
Executive Offices

Trip Number(s):   [redacted]  [redacted]

Customer or Passenger's Name(s): [redacted]
Dear Ms. [redacted],
We are writing due to the complaint you have filed with
the Revdex.com regarding the 2 flights that were purchased from [redacted], [redacted] to [redacted] and [redacted], **.
We understand you are stating you were unaware of request [redacted] being accepted.  Our record
indicates you placed this request on 01/15/201 at 8:32PM.  You checked the status of this request on 01/15/2014
at 8:42:37 PM.  These tickets were not
duplicates as the 2 arrival cities were different.  Also because of the restrictions on the type
of ticket that you selected and  purchased, no refunds or changes could be
offered.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
[redacted]
Executive Offices

mso-border-left-alt: solid #CCCCCC .75pt; mso-border-right-alt: solid #CCCCCC .75pt;">
SENT: Fri May 22, 2015 20:33:30 PM ET
Dear Mr. [redacted],
Thank you for taking the time to contact us regarding your reservation at the
[redacted] for Trip Number [redacted].
We are writing to let you know that we received your Revdex.com
concern in our Executive Offices. We understand that you needed a non-smoking
room for your stay; however, the hotel can only provide it on your 2nd night.
With Priceline, you can choose from a number of options depending on your
needs. You can select a specific hotel from a list of participating properties
with our Published Price hotel option or, if you'd rather save even more, you
can choose a restricted reservation where you select the area and star level,
but the hotel's name is not revealed until after the purchase.
When you choose a restricted reservation, you agree to stay in any
participating hotel that matches your requested star level and area selections.
However, for this type of bookings, you do not have an option to select a
specific room type. As stated on your contract, "Requests for bed types
(King, Queen, 2 Doubles, etc.) or other special needs (including preferences
for smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed." When you submitted the request for
booking, you indicated that you read, understood and agree to the terms and conditions
of the reservation. We are sorry; however, your reservation, due to the
restrictions stated on your contract, cannot be changed, cancelled or refunded.
We sent a separate email that contains a copy of your contract page. This page
displays the terms and conditions that you reviewed prior to purchasing your
reservation.
We are sorry we did not provide you the answers you were looking for and we
thank you for your time.
Sincerely,
[redacted]
Executive Offices

Dear Ms. [redacted],

face="Calibri">
Thank you for contacting us regarding your reservation with [redacted] Car Rental booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are requesting a refund on your past rental car reservation because you were unaware the request was accepted.
We reviewed your reservation details and confirmed you were provided with an acceptance page 5 seconds after the request was submitted, and the status of the reservation was checked on the website approximately 9 minutes later. We also confirmed you viewed the status of the booking 2 times on the day of pick-up. We are sorry if you did not intend on purchasing a reservation; however, your request is non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the...

opportunity to respond. The consumer
is requesting to change or cancel the reservation
Attached hereto is a copy of the
consumer’s initialed contract page authorizing the non-refundable, non-changeable
terms conditions of the selected purchase.
We are sorry that the consumer’s selected purchase
is non- refundable and non-changeable, and we are unable o further assist. We thank
you for the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com
This
contract for request number [redacted] was originally initialed on 2014-07-24 11:19:19

Please
Review Your Request


















































4 Star Deluxe Hotel, Downtown
New Orleans Area


Which hotel will I get?




Check-In Date:




Wednesday, July 30, 2014




Check-Out Date:




Saturday, August 2, 2014




Region
[redacted]





City Area:
[redacted]





Check-In Time:




Varies by hotel. Guaranteed late
night arrival if needed.




Check-Out Time:




Check-out times vary by hotel




Room 1:




[redacted]




Number of Rooms:




1




Guaranteed Amenities:




Fitness Center, Guest Score 7/10
or Higher




Number of Nights:




3













































Offer Price Per Room, Per Night:




US$ 85.00










Travel
Insurance:




US$
15.00






Subtotal:




US$ 255.00





Taxes and Service Fees:




US$ 53.43





Priceline Hotel Coupon:


-US$ 0.00




Total Charges*:




US$ 308.43




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*Prices are in US dollars.





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Important Information


All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.


Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.


If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the total cost of
your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.


The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.


Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.







[redacted]





I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

:
 Dear [redacted]Thank you for taking the
time to contact us regarding your rental car reservation with...

[redacted]
for Trip Number [redacted]I am writing to let you know that we have
received your Revdex.com concern in our Executive Offices.We
understand that you would like to cancel this reservation for a
refund.We thank you for your patience while we research this booking for
you. We currently making attempts to resolve this issue for you. We hope to be
in contact with you in 1 to 2 business days with a resolution. We
appreciate your patience while we continue to work to resolve your
issue.Sincerely,Jenn H[redacted]Executive Offices

Dear Ms. [redacted],
Roman">
 
Thank you for taking the time to contact us regarding
your reservation at the [redacted]
for Trip Number [redacted].
 
We apologize if the front desk made a mistake and showed
you the rate that priceline negotiated directly with them for this reservation.
The rate you saw is not available to the general public. We negotiate these
rates with our partners, which allows our customers to receive such significant
savings.
 
We discussed this issue with our hotel partner and they
authorized us to refund the difference in rate shown to you by their front desk
representative and what you paid us for this reservation. Your refund has been
processed. A refund for $12.46 was issued today, July 13, 2015.
The refund will be processed through our system within
one business day.
It is your bank that will post the refund to your
account. Bank processing time varies, so please check with them if you do not
see the refund in your account within a few business days.
 
We apologize for any inconvenience and thank you for
giving us the opportunity to assist you.
 
Sincerely,
 
[redacted]
Executive Offices

size="2">RevDex.com, Inc.
 
We are in
receipt of the complaint initiated by the above-mentioned consumer and
appreciate the opportunity to respond. 
 
The lowest retail rate for the confirmed property at the time
of purchase was $138.60. We initially saved the consumer 12%, which is equal to
$138.60. Since we guaranteed 30% or more savings, we will issue a refund for an
additional $83.16, which will be equal to a total savings of 40%.
The refund will be issued within 10 business days.
Sincerely,
[redacted]
Priceline.com

We have
received the consumer’s additional comments. 
As you requested, we have again reviewed this matter to see if we
overlooked anything that might support a more favorable conclusion. Unfortunately,
there is nothing we can add to what has already been stated in our previous
correspondence.  The consumer states: “While price shopping for airline tickets online, I had entered my
credit card information on Priceline.com’s website in anticipation to
"name my own price". However, BEFORE SUBMITTING the transaction, I
switched to another window in order to check prices on one more website.”
Our documented case history confirms that the consumer selected a non–refundable
Name Your Own Price Reservation for greater savings, initialed the contract
page agreeing to the terms and conditions of the purchase, provided credit card
payment, and clicked BUY NOW. We are unable to assist the consumer any further in this situation.
Sincerely,
[redacted]
priceline.com