Priceline.com

Dear [redacted],
 
Thank you for taking the time to contact us.
 
We are writing to let you...

know that we have received your
Revdex.com concern in our Executive Offices.
 
We understand your concern about the rate showing in our
website. We reviewed the information and verified that the current rate showing
on our page is $99.00. We would like to thank you for bringing the matter to
our attention. We apologize for your experience. Customers are our number one
priority, and we work hard to make your experience with us a positive one. Your
feedback is appreciated.
 
We are sorry we did not provide you the answer that you are
looking for and we thank you for your time.
 
Sincerely,
 
Frich A[redacted]
Executive Offices

I am in receipt of the...

complaint
initiated by the above-mentioned consumer and appreciate the opportunity to
respond.
 
The
consumer selected Priceline's Name Your Own Price service for a 2-Star hotel in the [redacted] [redacted] area and received
accommodations at the [redacted], located
at [redacted] [redacted]
 
We are sorry that the consumer is not
satisfied with the location of his/her accommodations at the [redacted]. We have confirmed that the [redacted] is clearly located in the shaded area
of the mapping guidelines for the area labeled Vancouver
Mall area. Consumers who prefer to stay in
a particular location or particular property have the option to visit our
Published Price service, and choose his/her preferred hotel and location from a
list of competitive prices across a wide range of hotels.
We are sorry that the consumer’s selected purchase is non-refundable and
non-changeable, and we are unable to assist with a refund. We hope you find
this information helpful and appreciate the opportunity to clarify.
Sincerely,
[redacted]
priceline.com
 
 
This
checkout page for trip number 28094087349 was submitted on 2015-06-20 19:22:19



Please Review Your
Request















































2 Star Moderate Hotel
Which hotel will I get?

Check-In Date:

Saturday, June 20,
2015

Check-Out Date:

Sunday, June 21,
2015

Region

[redacted], OR

City Areas:

Downtown [redacted] City Center / South Waterfront
District
Vancouver Mall

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:

Daniel Wilson

Number of Rooms:

1

Guaranteed Amenities:

Free Internet

Number of Nights:

1










 























Offer Price Per Room, Per Night:

US$ 95.00

Travel
Insurance:


US$
5.00




Subtotal:

US$ 95.00

Taxes and Service Fees:

US$ 20.29

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 115.29

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired










Purchase Trip
Cancellation/Interruption Insurance
Check here to cover yourself in the event of unforeseen illness, injury,
and job loss for only USD5.00 per room per night. Details.



*Prices are in US dollars.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If priceline accepts your price, priceline will book your
reservation in a property with an equal or higher star level than you
requested. Please note it is possible that the hotel you are booked in could
be a Resort, which will meet or exceed the minimum qualifications of the star
level you initially requested. The hotel that is selected may or may not be
one that you have seen during a hotel search on priceline. Any sorting or
filtering options previously used will not apply to this Name Your Own Price
request. Priceline will immediately charge your credit card the
total cost of your stay. Rooms purchased through priceline cannot be
cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your credit card will not be charged. Priceline will immediately charge your
PayPal account the total cost of your stay. Rooms purchased through priceline
cannot be cancelled, changed or transferred and refunds are not allowed. If
your offer is not accepted, your PayPal account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel rooms purchased through priceline are not eligible
for frequent traveler points, upgrades, vouchers, or other discounts and
incentives.
For security reasons, and to indicate that you have
reviewed your request, please initial below. Remember that you agreed to
abide by priceline's terms and conditions regarding
hotel rooms and the use of the priceline.com Web site by entering your
initials when you submitted your original request.




Initial Here:

I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Revdex.com, Inc.
Attached
hereto is a copy of the consumer’s contract page authorizing the terms and
conditions of the selected purchase. The consumer selected a reservation with
the following cancel policy:
Cancel Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, March 24th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Tuesday, March 24th and noon on Friday, March 27th (local hotel time),
the hotel requires payment for the first night's stay. You will be charged for
the first night's stay including taxes and fees. Any remaining amount will be
refunded to you. Refunds or cancellations are not available after noon local
hotel time on your day of arrival (Friday, March 27th).
 
Sincerely,
[redacted]
priceline.com
 
 
 
This
checkout page for trip number [redacted] was submitted on 2015-03-20 19:58:11







[redacted]
 
[redacted]
FREE Cancellation until 12:00 PM on 03/24/2015
Freebies:
Hotel Freebies:
On Sale Now

Check-In: Fri, Mar 27, 2015Check-Out: Sun, Mar 29, 2015
Room Type: Deluxe Two Double Beds
- Booked for double
occupancy
 
Cancellation Policy
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, March
24th (local hotel time). If you decide to cancel your reservation anytime
between noon on Tuesday, March 24th and noon on Friday, March 27th (local
hotel time), the hotel requires payment for the first night's stay. You will
be charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, March 27th).


Reservation Name (Age 21 or Older)
Enter the name of the person
checking into the hotel. This person must present a valid photo ID and credit
card at check-in.








Room 1

First Name:

Last Name:

Use
this name for all rooms

Summary of Charges


































Room Cost:
avg. per room, per night

$118.15

Rooms:

1

Nights:

2

Room Subtotal:

$236.30

Taxes & Fees :

$28.36
We've chopped fees on this
hotel.

Total Priceline Charges: prices are in U.S. dollars

$264.66 - Charged by Priceline today when you book.

Resort Fee:

$35.90 - This hotel fee is charged by property at checkout.

Total Cost:

$300.56

Mandatory
fee of $17.95 per room per night is collected at the hotel.
 

I agree to the Booking Conditions, Terms and Conditions
and Privacy
Policy by booking this room.
Important Information
·     
Room Description: Newly Renovated Deluxe 2 Double Beds, Ns, 40 Inch Lcd Tv,
Free Wifi, Coffee Maker, Hair Dryer, Iron And Ironing Board. Room Has
·     
Rate Description: Websaver - Full pre-payment required upon booking
·     
Hotel Freebies Details:
On Sale Now — Stay and Save
— Promotion Details — Negotiated Specials may be
limited to certain dates and subject to availability.
Promotion
Details
Negotiated
Specials may be limited to certain dates and subject to availability.
x close window
·      Cancel
Policy:
Priceline will not charge you a change or cancel fee, however this hotel has
the following cancellation policy: For the room type you've selected, you can
cancel your reservation for a full refund up until noon on Tuesday, March 24th
(local hotel time). If you decide to cancel your reservation anytime between
noon on Tuesday, March 24th and noon on Friday, March 27th (local hotel
time), the hotel requires payment for the first night's stay. You will be
charged for the first night's stay including taxes and fees. Any remaining
amount will be refunded to you. Refunds or cancellations are not available
after noon local hotel time on your day of arrival (Friday, March 27th).
·     
Mandatory Fee: This hotel charges an additional $17.95 per room per night.
This fee will be charged to you directly by the hotel. Mandatory fees are not
optional and typically cover items such as resort fees, energy charges or
safe fees. The amount of the charge is subject to change.
·     
Guarantee Policy: Reservation is guaranteed for arrival on the
confirmed check-in date only. If you don't check-in to the hotel on the first day of your
reservation and you do not alert the hotel in advance, the remaining portion
of your reservation will be canceled and you will not be entitled to a
refund.
·     
Your credit card is charged the total cost above at time of
purchase. Prices and room availability are not guaranteed until full payment
is received.
Your PayPal account is charged the
total cost above at time of purchase. Prices and room availability are not
guaranteed until full payment is received.
·     
All rooms are booked for double
occupancy (i.e. 2 adults) and accommodations for more than two
adults are not guaranteed.
·     
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for the mandatory fee
listed above as well as any additional hotel incidental charges such as
parking, phone calls or minibar charges which are not included in the room
rate.

















Initial Here:



I have read and agree to
abide by the Terms
and conditions and privacy policy.

11.0pt;"> 
RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and a
refund in the amount of $39.42  was issued on 7/23/2015.
Sincerely,
[redacted]
Priceine.com

Complaint: 9950176
I am rejecting this response because:
Priceline downgraded from the [redacted] a true four star hotel, to the Sheraton.  Also, the [redacted] is not located in a safe area unlike the [redacted] which is on the well lighted [redacted]
I know the difference between a four star hotel and something less.  Priceline has pulled a bait and switch here.
Sincerely,
Debra Payne

Complaint: [redacted]
I am rejecting this response because:  this particular hotel selection offered a room choice.  Most options do not offer this selection.  I actually got to choose my room offering two beds per room.  Don't offer this option if you cannot deliver.  False advertising and misleading!
I'm quite familiar with Priceline and have used this many times.  This option gives the customer false expectation to what they think they are purchasing.
Also, their customer service is quite short and impatient with my questions and concerns.  They have disconnected from my conversations three times!  Rude!
Sincerely,
[redacted]

This reply was sent to the consumer,
and entered into the Revdex.com log, on 5/19/2015. Sorry it...

was not received.
 
Dear Ms. [redacted],
 
Thank you for contacting us
regarding your airline reservation for Trip Number [redacted].
 
We are writing to let you know
that we received your Revdex.com concern in our Executive Offices.
As we understand, you chose to dispute your purchase with your bank/card provider
because the return flight was not convenient for your travel needs, and you are
now requesting a refund or credit for future travel.
 
We have reviewed your reservation
and found that you selected our Name Your Own Price option and agreed to
certain terms and conditions, including the following condition:
 
·       "The airlines will
choose your flight times. Your trip will start between 6 a.m. and 10 p.m. and
you will arrive no later than 12:30 a.m. the next day."
 
Our record shows that you
received an itinerary within the specified time. Your return flight was
scheduled to depart from La Guardia Airport at 6:15 a.m. on May 17, 2015.
 
In addition, your contract also
stated the terms and conditions of your purchase, including the restrictions
that the ticket is non-refundable, non-transferable and non-changeable. By
submitting the request for booking, you indicated that you agree to the terms
and conditions stipulated; and, allowed our system to select the flight times
for you.
 
On February 28, 2015, we received
a message from your bank/card provider advising that the charge was disputed.
Our system automatically cancelled the reservation once the dispute was
initiated, as it is an indication that there is no intention to pay for the
purchase.
 
 
We are sorry that your selected
reservation is non-refundable, and we are unable to reinstate a bank/card disputed
reservation.
 
We are sorry we did not provide
you the answers you were looking for and we thank you for your time.
 
Sincerely,
 
[redacted]
Executive Offices

Dear [redacted],
Thank you for contacting us regarding your vacation
package purchased under Trip Number [redacted].
We are writing to let you know that we have received your
Revdex.com concerns in our Executive Offices. We understand you are unhappy with the
mandatory fee charged by the hotel.
We reviewed the call you made in order to purchase your
vacation package, and confirmed the agent you spoke with advised that the hotel
charges an additional $28 per room per night. You agreed by providing your
initials to the terms and conditions. We are sorry if you are unhappy with the
additional fee charged; however, we are unable to refund the amount back to
your credit card as requested.
We are sorry we did not provide you the answers you were
looking for and we thank you for your time. 
Sincerely,
 
[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because: You failed to mention that the new hotel is a 30 minutes drive from the original hotel, and also would cost about $100-$150 less for the 3 nights which you refused to refund the different, please don't act like it's the same or better hotel just because they have the same stars level, i.e. a 1 star hotel in ** would cost more than a 3 stars hotel in a regular city. Just because you replace a 2.5 stars hotel with another 2.5 stars hotel doesn't mean it's the same level. Please next time at least offer to refund the different between the cost of the 2 hotels, the reason I canceled the reservation all together is because I can book that hotel that you offered as a replacement through [redacted] and save $150 or even start a new reservation through you guys and save almost at much which I choose not to do because of the level of customer service you offered.
Sincerely,
[redacted]

I am in receipt of the complaint initiated by the above-mentioned consumer and appreciate the...

opportunity to respond.
 
We are sorry that the consumer was not satisfied with the quality of the two star Express Deals accommodations at the [redacted] [redacted] Front Central located at [redacted]
 
Our record indicates that upon check-in on August 8, 2015, when the guest advised the front desk representative that she was not satisfied with the quality of the hotel, the hotel representative offered the guest the option to cancel the reservation. However, the customer declined this option.
 
On August 10, 2015, post travel; the customer contacted Priceline's Customer Service to request a refund for this booking. Priceline contacted the property concerning the guest’s refund request and we were advised that a refund is no longer available because the guest stayed at the property and used the reservation. The consumer/Bureau may contact the hotel directly for any further assistance.
 
Phone Number:
  [redacted]
 Fax Number:
  [redacted]
 
 
We are sorry that we are unable to assist the consumer any further in this situation.
 
Sincerely,
[redacted]
priceline.com

Dear [redacted],
size="2" face="Times New Roman">
We
are contacting you today regarding your reservation at the [redacted] Hotel for Trip Number [redacted].
We
are writing to let you know that we received your Revdex.com
concern in our Executive Offices. We understand your concern regarding the star
rating of the hotel from their website. We apologize for the inconvenience;
however, the hotel is rated consistently on other websites and we stand behind
our star rating for this hotel. In addition, we contacted the hotel and
verified that they are a 4-star property. They advised that your feedback and
comments will be passed on to correct the issue.
We
do feel that this hotel is properly rated through our system, and we are unable
to offer any compensation at this time. However, if you experience problems
while at this hotel, please contact the hotel's front desk and provide them an
opportunity to assist you. If the front desk is unable to assist, please
contact our Customer Service department for further assistance.
We
apologize for the inconvenience and thank you for giving us the opportunity to
assist you.
Sincerely,[redacted]
>Executive Offices

Complaint: [redacted]
I am rejecting this response because:
My initial complaint stated that I felt that it was deceptive business practices to not clearly list the potential for hidden fees put in the open in plain view of the customer. The Name Your Own Price option isn't an honest or truthful function of the site because of the hidden and fees that are not made clearly known till after the hotel is booked.
The business also offered no alternative solution to resolve this issue.
Sincerely,
[redacted]

11.0pt;"> 
RevDex.com, Inc.
Our
record indicates that this matter has been addressed with the consumer, and resolved to his satisfaction.
Sincerely,
[redacted]
Priceine.com

We are in receipt of the complaint initiated by the
above-mentioned consumer and appreciate the opportunity to respond.
According to the consumer he/she selected a reservation indicating
that pets were allowed as a guaranteed amenity.
 “After searching for an Express Deal on priceline.com I chose one
for $57/night in the [redacted] area of [redacted] The deal I purchased stated under
"guaranteed amenities" that pets were allowed.”
Upon review of this matter we have confirmed that the reservation
selected by the consumer does not offer an amenity indicating Pets are allowed.
Attached hereto is a copy of the consumers’ contract page
listing the amenities offered. Pets allowed, is not listed as an amenity.



We appreciate the opportunity to clarify.
Sincerely,
[redacted]
Priceline.com

Revdex.com, Inc.
 
I have received the
consumer’s additional comments.  As you
requested, we have again reviewed this matter to see if we overlooked anything
that might support a more favorable conclusion. Unfortunately, there is nothing
we can add to what has already been stated in our previous correspondence. According
to the consumer, the [redacted] –[redacted] is not a 2.5 star quality
hotel as requested and is not located in one of the selected areas.
The consumer states:
“The
fact of the matter is the [redacted] is not a 2.5-star hotel based on
worldwide-accepted star ratings and it is also not safe (either by building
code or by crime in the immediate vicinity).”  
 
With priceline, consumers have a
choice. Consumers have the option to compare rates and select his/her specific
hotel, room rate, amenities, and location from a list of participating
properties or,  save even more money by
selecting our Name Your Own Price ® / Express Deals hotel service where the
consumer must agree to stay in any participating hotel that fits the consumer’s
star level and location (area) choices.
Upon review of the consumer’s claim, we found that the [redacted] is located within the boundaries
of the area labeled * [redacted]on the priceline.com website, and does meet our expectations for the star 2.5
star rating selected on our website.  Our
competitors rate this hotel as follows:  [redacted].com
= 3.5 stars, [redacted].com = 3.5 stars.
We are sorry that we are unable to assist the consumer any
further in this situation.
 
Sincerely,
[redacted]
priceline.com
\
 
 
This
checkout page for trip number
[redacted] was submitted on 2015-01-14 23:08:00






























Please
Review Your Request













































2½ Star Moderate-Plus Hotel
Which hotel will I get?

Check-In Date:

Monday, March 9,
2015

Check-Out Date:

Wednesday, March
11, 2015

Region

[redacted], **

City Areas:
[redacted]
[redacted]
[redacted]
[redacted]
[redacted]

Check-In Time:

Varies by hotel. Guaranteed late
night arrival if needed.

Check-Out Time:

Check-out times vary by hotel

Room 1:
[redacted]
. [redacted]

Number of Rooms:

1

Number of Nights:

2










 























Offer Price Per Room, Per Night:

US$ 99.00

Travel
Insurance:


US$
10.00




Subtotal:

US$ 198.00

Taxes and Service Fees:

US$ 40.80

Priceline Hotel Coupon:


-US$ 0.00



Total Charges*:

US$ 238.80

Have a coupon code? Apply Apply Coupon Remove Coupon
This coupon is invalid or has expired

*Prices are in US dollars.

We
Recommend Trip Protection
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unexpected.
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·24/7 Live Travel
Assistance A real
person available to assist you any time of the day with last minute flight or
hotel changes, luggage locator services, cash transfers, medical assistance
services and emergency services.

Yes! I'd like to purchase Trip Protection for USD5.00
per room, per night. Terms and Conditions
No, thanks.
I prefer to travel without Trip Protection.
Important Information
All rooms will accommodate up to 2 adults. Requests for bed
types (King, Queen, 2 Doubles, etc.) or other special needs (including preferences for
smoking or non-smoking rooms) should be requested through your confirmed
hotel and cannot be guaranteed.
Reservation is guaranteed for arrival on the confirmed
check-in date only. If you do not check-in on the
first day of your reservation and you do not alert the hotel in advance, the
remaining portion of your reservation will be canceled and you will not be
entitled to a refund.
If
priceline accepts your price, priceline will book your reservation in a
property with an equal or higher star level than you requested. Please
note it is possible that the hotel you are booked in could be a Resort, which
will meet or exceed the minimum qualifications of the star level you
initially requested. The hotel that is selected may or may not be one that
you have seen during a hotel search on priceline. Any sorting or filtering options previously used
will not apply to this Name Your Own Price request. Priceline will
immediately charge your credit card the total cost of your stay. Rooms
purchased through priceline cannot be cancelled, changed or transferred and
refunds are not allowed. If your offer is not accepted, your credit
card will not be charged. Priceline
will immediately charge your PayPal account the total cost of your stay.
Rooms purchased through priceline cannot be cancelled, changed or transferred
and refunds are not allowed. If your offer is not accepted, your PayPal
account will not be charged.
The reservation holder must present a valid photo ID and
credit card at check-in. The credit card is required for any additional hotel
specific service fees or incidental charges or fees that may be charged by
the hotel to the customer at checkout. These charges may be mandatory (e.g., resort fees) or
optional (parking, phone calls or minibar charges) and are not included in
your offer price.
Hotel
rooms purchased through priceline are not eligible for frequent traveler
points, upgrades, vouchers, or other discounts and incentives.






[redacted]
I have read, accept and agree to abide by priceline.com's terms and conditions, privacy policy
and the travel insurance Description of Coverage. I have read, accept and agree to
abide by priceline.com's terms and conditions and privacy policy.

Complaint: [redacted]
I am rejecting this response because:
 The 24 Hour price guarantee was not fully disclosed at time of purchase and even if it was, 24 hours is an unreasonable amount of time to find a better price. Priceline's prices normally stay the same within a 24 hour period and they know this. Please mark this complaint as unresolved and make it part of their file.
Sincerely,
[redacted]

Hi. Please see the response below that we sent to our customer.  Thanks.
 
Dear Mr. [redacted],
 
Thank you for taking the tie to contact us regarding your stay at the [redacted]
 
We are writing to let you know we received your Revdex.com complaint in our Executive Offices.
 
We apologize for the difficulty you encountered. We understand you are requesting for a refund or a compensation due to the quality issues you encountered at the hotel during your stay. We reviewed your request and confirmed your reservation was used. The hotel informed us they were not aware of any quality issues you encountered during stay. The hotel advised they were not provided any opportunity to address your complaints and will not authorize any refunds/compensations. As a gesture of goodwill, a refund in the amount of 126.35 USD was issued on October 25, 2016. This amount is 20% of your total reservation cost as a compensation. The refund was processed through our system within one business day; however, bank processing time varies, so please check with them if you don't see the refund in your account within a few business days.
 
Thank you for your time and we hope you find this information helpful.
 
Sincerely,
 
Junko A[redacted]
Executive Offices

RevDex.com, Inc.
Our documented
case history confirms that the consumer contacted priceline minutes after purchasing
airline tickets requesting to cancel the reservation. The consumer also claims
in her Revdex.com inquiry that she was unaware of her reservation.
Attached hereto
is a copy of the consumer’s initialed contract page authorizing the non-refundable
purchase.
Our records further
confirm that the consumer submitted her request on 10/6/14 at 2:51:13 PM, and viewed the accepted status of her airline ticket request
online on 10/06/14 at 2:52:59 PM.

Date Time









Contact Reason




Other Info




10/06/2014 02:52:59 PM





ACCEPT_VIEWED_INT




[redacted]



The consumers purchase is non-refundable and we appreciate
the opportunity to clarify.
Sincerely,
[redacted]
 
This contract for request
number [redacted] was originally initialled on Mon Oct 6 14:50:24 EDT 2014
Your Trip Summary
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to unforeseen illness of traveler, family members and traveling companions,
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city or other specified events.
$500 Baggage and Personal Effects reimburses for lost personal
effects as well as checked baggage throughout your trip.
$50,000 Emergency Evacuation coverage pays for the cost of medical
transportation to the nearest medical facility and/or to your home in the event
a serious medical situation requires an evacuation.
$1,500 Medical Expense
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$10,000 Travel Accident Protection
24/7 Hour Live Travel Assistance A real person available to
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luggage locator services, cash transfers, medical assistance services and
emergency services.

Airfare Details




Depart:
Thu, November 27, 2014




Return:
Mon, December 1, 2014




Departing Airport:
[redacted]
[redacted]




Arrival Airport:
[redacted]
[redacted]




Flight Times:
The airlines will choose your flight times. Your trip will start between 6 a.m. and 10
p.m. and you will arrive no later than 12:30 a.m. the next day.




Connections:
Maximum of 2 connections
each way. (layovers will be no longer than 3 hours)




Ticket Delivery:
Electronic Ticket




Passengers:
[redacted]




Aircraft:
Jet or non-jet aircraft



Summary of Charges

Airline Ticket Offer
Price:




$315.00 per ticket




Govt Taxes, Airline Fees and Agent Fees:




$48.10 per ticket




Airline Ticket Trip
Protection:




$0.00 Declined+ Add now Recommended!




Number of Tickets:




1




Airline Ticket
Delivery:




$0.00 (Electronic
Ticket)




Airfare Subtotal:




$363.10




Total Trip Cost:
(All prices are in US dollars)




$363.10




Baggage fees
are not included in your trip cost.



Important Information


























•




Your airline tickets are
non-refundable, non-transferable and non-changeable.




•




Your tickets will be round-trip,
coach class tickets issued on one of Priceline's partner airlines. You must fly on
the flights assigned to you. Upgrades and standbys are not available and if
any part of the ticket is unused it has no value after ticketed departure time.




•




Name Your Own Price tickets
issued through Priceline are not eligible for frequent flyer miles.
Priceline customers are protected by the same airline regulations extended to all
passengers, including protection against overbookings and baggage loss.




•




If we find an airline that
accepts your price, we'll immediately purchase your tickets using the
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[redacted]
**







I have read, accept and agree
to abide by Priceline.com's terms and conditions and privacy policy.

Dear Ms. [redacted],

face="Calibri">
Thank you for contacting us regarding your reservation at the [redacted] booked under Trip Number [redacted].
We are writing to let you know that we have received your Revdex.com concerns in our Executive Offices. We understand you are unhappy that the hotel will charge an additional fee for 2 beds and additional guests.
We reviewed your reservation details and confirmed you initialed and agreed to the contract page that stated your room will accommodate up to
2 adults. We provide a hyperlink to click on and view that the hotel may charge additional fees for any special requests or additional guests. We are sorry if you are unhappy with the hotel you were provided with; however, your reservation is truly non-changeable, non-refundable and non-transferable.
We are sorry we did not provide you the answers you were looking for and we thank you for your time. 
Sincerely,
Teddi C[redacted]
Executive Offices

Complaint: [redacted]
I am rejecting this response because:
The summary of charges was not available to me on the page nor did I initial (signature) on the page submitted by the business.  Furthermore I did not re-enter my payment information and agree to the charges stated. At this point the business is simply lying and I consider this fraudulent. The rental car company has agreed to cancel my rental for a full refund if Priceline submits a request. They have not done so thus far. 
Sincerely,
[redacted]